Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I bought one good day choco almond biscuit from big bazaar silchar (Assam) which costs rs.30 but in the bill it was charged rs.35

The bill details are as follows:
Date of transaction - 24/03/19
Cashier name - sanjib kumar sinha
Terminal. 06
Memo no - 0132687
Receipt no. 0002622
St. 2528
Ch. 283117
Trans. 16408
Bill amount: 330.32

They are wrongly charging in the bill very frequently and which happened to me for the third time. Mistake happen once can be ignored but not always.

Attached a copy of my invoice and picture of the product purchased.
Request you to kindly look into the matter and provide me the compensation.

Your early action will highly appreciate.

Surbhi agrawal
Contact no - [protected]

We had purchased study revolving chair - despite of other options (Low ranges) in this segment purchased at high price hoping for the best quality.

During receipt itself we had received defective bottom cap (Broken piece) which was then replaced by home town service team. Now lather quality is not good it started pealing off now. When we complained home town team visited our place and in return got quote of 6k to replace leather sheet. If product is less than one year old under warranty period how can hown town cheat like this. Reference number of complaint is : ht[protected].

Kindly help

Common products like medimix soap, wheel washing powder, vico turmeric cream etc are not available in bb since 1week, everytime i visit they wil b tellng ki it wil cum tomorrow, like that 1week gone during which i paid parking charges every visit.. Itz totally waste of money intead of saving. Very very bad service.. Why v should visit bb if itz like this service.

They always charge for carry bag whenever i go for shopping. Whereas to my knowledge, the are not supposed to do because everything is covered under mrp. Moreover as per govt. Instructions they are not supposed to charge it. Today also i went to big bazar located at chand nagar jammu-180001.. Made some purchase and asked for carry bag, for which they asked to pay. I had to pay for it.

Hi,

I placed an order on 23rd march at bigbazaar kolkata sreebhumi branch it was supposed to get deliver within 25th march but today is almost 26th. I have not receive my order yet.

I tried contacting them. They are not receiving the calls.

The agent who helped me in buying the product is not receiving the call and has informed that he will not look into the issue.

Please help me in getting this resolved.

Dear sir / madam,

With reference to the above subject, on[protected], i have registered for big bazaaar profit card at bharuch branch (Shalimar mart) gujarat customer care desk and offered payment through my idbi bank debit card for rs.10, 100/- to the executive mr. Nilesh kashinath kapdi (Emp code: 431836). After swiped the card in the machine i entered the pin and approved pin and transaction completed but before generating the receipt the machine goes switched off. The customer care executing told me that this amount will be refunded within 24 hours and induce me to swipe the card one more time and debited again rs.10, 100/- from my account for the profit club card no. [protected] on 03.03.2019. But after 2 days of time i have not received my amount rs.10, 100/- return back and i contact with the customer care executive and also branch manager mr. Dilip ([protected]) but there is any genuine reply from their side. Then i went to idbi bank dahej branch and raised a dispute on 05.03.2019 for refund for double payment. But after 20 days of time i have not received my cash return. Please please check this and do needful the refund my cash very urgently.

Yours faithfully
Prasad pallan
[protected]

Good afternoon madam
In last email i had sent you the complent.
Kindly note the store details
Big bazaar food department
Kanpur road tilakwadi belgaum.
Store consultant — mr, haresh and sagar
Both are not ready to give the stocks. I am holding the xchange coupon worth rs 1000/- why you are not ready to give the stocks.
Madam your staff is giving stocks to those who buy in bulk quantity. They have there own settings with your employees.
I don't have problem kindly return my balance amount of profit club, payback points amt. I and my family and my friends we will not visit future group stores.
I want xchange coupon value or give me my xchange matterial. Kindly send me the contact number of the big bazaar area sales manager belgaum.

I need to bring your notification that i am holding the xchange discount coupon worth 1000/-. From 22 nd march to till date 24 the march. From 3 days i am visiting big bazaar but not ready to give me stocks. Today is xchange discount coupon last date will expire. Who will bear the loss. Kindly note that i want the discount value stocks or refund me my old matterial.
Kindly take the action on this matter. Further i want the reply from your end.

Regards
Neelesh bhanushali
Belgaum
[protected]

Hi,

I am writing this hoping for some corrective action towards this.

The behavior of billing staff is usually ignorant in big bazaar (G. T world mall).
I am writing after repeatedly seeing this and today it happened with me as well.

Today i was at big bazaar (G. T world mall) doing monthly shopping. After shopping when i reached at billing counter the lady at the counter was chit chatting with other staffs. I requested her to bill me but she just ignored and continued chatting. Finally i had to go meet the crm and complaint. After that crm took my trolley to another billing staff.

Incidents like this makes us customer think about big bazaar's staff training for customer services.

Next time i would rather go to some other store where they give importance to customer's time.

Below are the details of the incident:
Date:- 24/03/2019

Store:- big bazaar (Future retail ltd), bengaluru - g. T world mall, plot no. 92, magadi main road, next to prasanna theatre, opp. Magadi road police station. Bengaluru-560023

Tax invoice number - [protected]

I purchased a split a/c (koryo)on 10th May 2018 the ac unit was problem in 22nd feb2019 (under warranty)on that day I was complained to koryo customer care center, the technician came and find pcb (spare part )problem.2 time complained they r not properly responding.to day also I called to koryo care center the replied by the end of the day will resolve the problem.still they r not respond please repair my ac unit as early as possible.

My mobile no.[protected]

Thanking you

P.srinivasa rao

Big bazaar is now producing it's own bags that are environment friendly but the problem is not entirely solved. The vegetables and fruits isle still uses a lot of plastic bags simply for packaging the food items after the weighing is done. Instead of doing using the standard plastic bags that are provided, the same big bazaar bag or any other bag brought by the customer can be used. This way the plastic waste generated is reduced tremendously. And if this does not work as well, big bazaar being a huge company can figure out a solution to this problem. And if in case anyone is still skeptical about this plastic hardly makes a difference, let's do the calculations together:
India alone has 256 big bazaar stores. Let's slect the minimum value and say that in a day, on an average 40 people buy groceries. If, again taking the minimum value, assuming that a customer buys only 3 fruits and or vegetables, then 3 plastic bags will be required. So
256 stores x 40 people x 3 bags= 30, 720 bags will be generated in a day. Just a day.
So in a month, 30, 720 x 30 = 9, 21, 600 bags will be generated in month. And these values are at a minimum.
All of this is non-biodegradable and can be avoided.

My bill amounted to 205, for the purchase made on 20th february 2019
Tax invoice number : [protected]
Memo no. : 0003737
Tr : 82415

I was told to enter the pin twice since they said the payment was not done the first time. On checking my passbook i figured my amount of 205 rupees was deducted twice. Even after making several requests to bank and big bazaar, they are not refunding the amount.

I am asking for a refund of my money, that was paid extra because of being asked to do so by their cashier.

Dear sir my name is vishal sharma i am good custmer in future group sir maine apke brand factory am am showroom me fd karwai thi maine 15th in 20th i do not have a branch manager, but there is still a lot of money from the bank of the bank or the account of the bank has not been deducted from the branch manager i do not know what to do with the name of the person, but it does not return any of the calls back to the staff, but i do not have any staff, but i do not know if there are any products that you do not want to sell. I am sorry to say that i do not have a right attitude to staff, so my number is [protected], and i have received a request for a rating of 0 in the future, so that i have a lot of staff in the future, i'm going to call you the ultimate custaker, i have a branch manager i have not been able to get the salary 10 to 15 lakh yearly so that my fdi can be canceled. Thank u

I have purchased a dream line elite magic mop from big bazaar belgaum on.[protected] and now the in between of that mop some plastic part is broken, i have visited big bazaar on 12 march 2019 for complaining but they are not accepting my complain so kindly resolve my complain.
I have given the damaged part photo and bill photo to the attachment please go through that and resolve my complaint at the earliest.

Today i purchase a laptop beg and dron helicopter from your inderlok out let the beg is good but helicopter charging cable is already missing from the box, when i open it and saw the cable is missing so i go back to you mall but unfortunately that time mall is closed no issue i agin visit to you mall and told abut these type service and i wish they having a solution of this issue, if i didnt open just packed and send gift to someone what should i do with this or say him you can go to market and purchase a charging cable, its really vary negative and shame full for seller who stor his default product there to drop dawn your repo.

We have purchased yesterday 2 frocks for baby along with some groceries from big bazaar.
After billing and back to home we found that the magnet from the clothes is not removed. This kind of negligence is absolutely not acceptable.
Now who is responsible to remove these magnets and also it means that sensors are not working at all.
Bills and clothes images are attached herewith.

Now we need to again go back to big bazaar to remove those magnets.

Hlo
I am your profit club member. Last i visited your swej farm jaipur store and my bill number is [protected] dated : 11.03.2019.
On that day there was discount on parley g biscuits and maggi family pack but i have been charged with full amount when i asked your executive she said within 2 hours you will get cashback on your future pay account but it's 14th today but no cashback has been given. Why your people are not providing proper guidance to your executives and are you guys are fraud that everytime we need to get back to you for these non availability of discounts. I want discount asap. Lastly also you people deducted my whole future pay amount saying wrongly it has been deducted. What's going on?

Today i visited at ambala cantt located big bazar on 13 march 19 with my family when i was going back from exit your staff stopped my wife and told u can't go out the t shirt u worn is invalid or by theft u got it...in front of public they told to remove jacket to check t shirt now i want to put case against you for loss honor tell how can i reach to you because your customer support also did not help me. Provide your email and address to send legal notice. You check your cctv cameras if i fall wrong your welcome to take action against me also

I have been requested to toll free number and customers service in bigbazar, durgapur in many times to change my mobile number given in payback card. But they are not responding to my request. My earlier number is [protected] which is not in service now. I want to change my mobile to [protected] now. Please do the needful and change my mobile number from [protected] to [protected].

I am a senior citizen retired from group a service of central government. I am a regular customer of big bazaar for the last 10 years. Initially i used to visit the outlet at abids, hyderabad and later at tarnaka, secunderabad.. On 06.03.2019 i had a bitter experience from the in charge, customer care, when i approached to renew the profit club card. If i remember correctly his name is hussain. I request you to kindly look in to this and do the needful. If no action is taken i will be constrained to publish this in the"letters to editor" columns of leading news papers.