Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

This is to inform you that one ms. Chandrika working in the checkout counter of big bazaar outlet in providence mall pondicherry is extremely unprofessional and very rude to customers.
On 6.1.2019, at 2 pm, we had asked her to use our discount coupon of 300 rupees on homeware above 1500. She didn’t inform us that towels and mats are not included in that category (Which she too was unaware of) and proceeded to divide our bills into two so we could awail the same. After billing we realised there was no discount given. On enquiring, rather than clarifying the issue, she behaved very rudely and directed us to the customer service. She also threw the shopping bags at my husband who then had to fold and pack everything. The senior person at the consumer service was very kind to explain to us the miscommunication.
I think a person working in such a prestigious chain should know about their products and also their programmes. She cannot take out her ignorance on us through rude behaviour and words. Kindly do the needful

Please improve the behaviour of your staff at bigbazaar outlet dibrugarh. On 5th january we bought some item when we went to pay bill the cashier told rudely that he will not take money from us as he has no change and he has closed hos counter wheras the outlet was open. Totally dissatisfied with the behaviour. Seen many outlet around india but this behaviour is totally unexpected.

I shopped at big bazaar store and obv i can’t carry such heavy bags and complete rest of my errands so i decided to submit it at the baggage counter, the lady working their took the big bazaar bags from the person in front of me but when i came she refused to take in the bag in and said that they don’t take big bazaar bags in, i explained her my situation and with zero work ethic she started cross talking with the guy working with her and referring in 3rd person to me. If they don’t submit the big bazaar bags please ask those # to at least hang a tag so people are informed and give the people working training to behave like humans.

I had visited big bazar bengaluru royal meenakshi mall outlet. They said that there is a offer if you buy big bazar card and add 5000rs, you will get 1000rs extra. We took the card. But after coming back from the shop, i saw a board saying i[censored] add 4000rs, 1000rs extra. They have told 5000rs and took extra 1000rs from my pocket by giving wrong offer details. Please resolve my issue.

Dear Future pay team,

Big Bazaar have mentioned a offer to shop a jeans of Rs. 999 or more on "National Jeans Day" and get a T-Shirt worth Rs. 499/- and Rs. 250 cashback into future pay wallet in the month of January and February respectively, but monthly cashback has not received till now. Shopping was done on 16th December 2018 as per your terms i should receive cash back on 1st January but till now nothing is credited. Future Pay team is not proactive in crediting the cashback to customer. I had called you and the complaint no. is BB[protected] but no solution has received till now.

My email ID is angel.[protected]@gmail.com

I purchased at (Express avanue) big bazaar shop on august for rs.14000 total bill. Then they told you will get 1200rs. Cash back as rs.200 for six months, i get this cash back for two months only thereafter no cash back in my future pay wallet or any other wallet. Why my cash back is stopped it is cheating. Futurepay is cheating or bigbazaar. My mobile no.[protected].
My e-mail id kmh. [protected]@yahoo.co.in.

On 23rd of december 2018 - we bought tasty treat butter rusk and kept in our kitchen. Today on 31st december when we thought to have it in our evening breakfast and we opened it, the taste and the look was terrible, then we thought of checking the expiry date and what we saw is pathetic. This product was already expired. The mfg date given on the pack is 21st june and it says best before 6 months that means it should have been taken off from the store before 21st of december which was not done.

I am feeling very irritating with this kind of pathetic service provided by one of the brand like big bazaar. I always get around 5000 of big bazaar vouchers from my company and now i am thinking to change the voucher to some other outlet...

Very disappointed...

Hello
My name is joginder kaur. I already raised my complaint at future pay customer service but nother's response has been given. This is as if i received rs. 400 under an offer as i am member of your profit club, which need to be consumed by the 16th of this month. I did the same but suddenly after two days the amount has been deducted from my wallet as well.
I want my 400 rs back in my account at the earliest.

Your person committed me while taking the card. 10% discount for next 15 month till my profit club card active and i can use only 400 rs per month rest difference amount i have to pay. Now i came to know that its all fraud thing. Cashier want to sell me card that is why he given fake commitment.
I have given complain in store almost 2 months back still no resolution

Please feel free to call me if you have any solution on this

Vivek rai
[protected]

I went to big bazaar jessore road kolkata on 30.12.2018 where the the security staff was very disgraceful and rude at the entry gate. Me and my mother purchased grocerry items from big bazaar. While leaving the exit gate we asked the security staff about an item which we were supposed to collect as an offer after showing the bill. The security personel asked to leave from the exit gate and referred us to the bagagge counter. After waiting for a while the staff at the bagagge vounter couldn't find about the above mentioned offer and againg referred to the stored where the offer was given. The corner where the offer was supposed to be collected was near to the entry gate. So i went at that corner and after collecting the same i was leaving the shop. The security personel misbehaved, argued and forced me to leave the
Shop from the exit gate. I explained them that i didn't came to purchase anything i only came to collect the offered item and i also asked them to let me go and take the item instead. They rudly behaved with me and with my senior citizen mother as well. These staff serving as security personel should be taught how to behave with customer and specially when they are senior citizen. This is not the first time this misbehaviour happend in this place, earlier the same treatment was given to my father also. Please teach these people some lesson regarding this misbehaviour.

Hi,
I shopped in big bazzar in express avenue, chennai. There seems to be an error in the total amount calculated. It is mentioned that the price given for each item us inclusive of all the taxes so why is the total more without giving any reason?
When we bought huggies nappies 38 pack, the sales person working there said if you buy one other is free. Why did they mislead us when you have made us to pay for both. This is not correct. I am very disappointed with this service and dishonesty.

Truly
Gita

Subject: Service Deficiency And Defective Koryo Product Of Big Bazaar (Future Retail Ltd.)
1. Product Name: XMX- MG 5, MIXER GRINDER, 550 W
2. Date of Purchase: 19.05.2018
3 Purchased from: Big Bazaar, Guru Empires, Grand Road, PURI, ODISHA STATE
4 Brand Name: KORYO
5 WARRANTY CARD : Sr. No. B18 87064 valid for one year from the date of purchase.
6 Cash Bill No: T14/81826
7.Value Paid: Rs 1400
8.Delivered the unit for fault repair on: 21/12/18 vide Big Bazaar Gate Pass No. 10516 Site Code 2913
9. Service Ticket No.[protected] Communicated to me by the Company: on 22/12/2018 from their mobile No.[protected]
10. Reminded personally on: 26/12/18 interacting with Mr Senapti, the store head of Big Bazaar, Puri, who expressed his helplessness in the matter and advised me to wait with patience. He advised me to come after a few minutes by which time he would sort out the issue, but to my great dissatisfaction, he was neither in the office room for half an hour or so afterwards and, even, did not attend to my five phone calls. But, once I finally met him for the second time, he told me that he had talked to the appropriate authority in the matter. But the fact remains that I am still to have the elusive grinder.
11. I rang the Koryo service centre twice today at 12.14PM and12.34PM, but no response came from anybody and position could not be known because of their failure to attend to my call
I am your Profit Club Member and my big bazaar membership is more than a decade old. My registered mobile no. is [protected]& e-mail id is: [protected]@gmail.com
Please attend to my problem as quickly as possible and restore confidence in me in your service and Koryo products. Incidentally, I have not gone for the recent customer initiative of 1000 benefit on purchase of 4000 due to the shaking confidence factor.
Thanks.
Regards

Sir,

On 25.12.2018 around 12.30pm i went to big bazaar located in express avenue.

I bought one minute maid pulpy mosambi juice 400 ml and diary milk chocolate.

I have paid the bill rupees 55.

Later i checked the bill i was shocked to note that minute maid 400ml charged as rs.35 in the bill while the bottle itself showing mrp as rs.32/- only.

Kindly check my complaint and do the needful.

On the last saturday, i visited big bazaar shopping mall at jalandhar along with my son. It was evening time, past 6:30, so the mall was not crowded. I noticed an unusual hustling of 125 strong crowd of sales personnel all about the mall. We browsed through various sections and chose a number of articles including apparels and went to the cash counter for billing. Trouble arose over a pair of trousers which we picked up from the section marked with a plank of flat 50% off. We asked the sales girls moving around and one of them said that it was priced at 50% on mrp. At the sale counter we had to wait for over 20 minutes to confirm the final price which was denied to use on the pretext that it was wrongly displayed and there was an error on the part of stock displaying team. I raised the objection and called the manager who apologised but failed to convince us why this had occurred obviously, the team was not well trained, well framed and well informed about all aspects. Really it is a sad state of affairs especially corporate affairs.

Visited the area and they are saying that we have stolen the t shirts and are trying to steal. And they are not even cooprating. They are trying to steal a article themself which they could not do and in the end used that barcode to blame us. The staff here is trying to blame us on the article which they used to steal themself and now they are blaming us.

Worst shopping experience ever! Big bazaar must teach their security staff on how to behave with their customers. They just can't talk whatever they want and behave bad with the customer when fault is on their side. Better have some mannered securities and teach the bling staffs on cutting the tag before handing over to customers. Such an irritating security staffs in arcot road bigg bazaar... Better change the security.. N assign some well mannerd securities... Worst big bazaar

I bought amul rasmalai on date 22/12/2018 from big bazaar baddi himachal pradesh having date of packing 15 october 2018 and expire date 2 to 3 days than why big bazaar still kept it in stock.
I realize the mistake when i taste it. Its just ridiculous. Please do the needfull and refund my hard earned money as soon as possible. And take necessary action.

Dear sir,

I have purchased clothes from big baazar gorakhpur.
They have not provided the discount of 10% which is automatically deducted or refunded.
At the time they had said that there is some issue but not aware of the exact issue.
Also they have taken any initiative to write complaint to sbi for the same and get the discount amt reversed to me after some time.

Have you questioned sbi for plan b if the machine is down.
And such a big store was having 8-9 counters but only 1 machine?
I am surprised.

Request to look oito it and revert.
Invoice copy attached

Memo no: 0054746, dated 12/11/2018

I am complaining about the unsatisfactory service provided for furniture delivery of hometown store @homeland mall

The delivery was scheduled on 21st dec, no one appeared, neither called when we reached out to the customer care they said that our ph number was not reachable thus the delivery person has rescheduled the delivery to 22nd!
There was no call received in the primary or the alternate number.
We asked for the delivery contacts the customer care representative told us to contact at 10 am on 22nd.

We called at 10 am on 22nd the customer care person was confused they did not have details of when the delivery would occur told us to call at 12, we called at 12pm and asked for delivery poc, they told they cannot provide!

Now this is height of harassment, we bought furniture, was ready to accept it on day of delivery no one appeared, next day no one contacting we are following up proactively it does not make sense, we have made the full payment now it should not be our headache to get the product it should be the responsibility of the store to get the product deliver but the store-man says we are only co-ordinator!

Utterly disappointed, we cannot wait whole day for the delivery person to come!

Need the delivery and the fitting issues top be resolved asap

I have written to [protected]@hometown.in but no response, customer care is insensitive don't understand why it is open they are of no help

Dear sir/madam,
Consider this mail as grievances against big bazaar outlet located at eva mall, manjalpur - vadodara (Gujarat) where a gift coupon of rs 2500 issued by my office as gift coupon was not accepted at said outlet assuming the technical error with card.
Please note that after hour spending in big bazaar for selecting required grocery items, gift coupon was not working at counter - wasting our valuable time.

People of big bazaar handling the issue was also very reluctant and didn't make any extra efforts to resolve the issue. He said that mail will be sent and will inform you when the issue is resolved. It has been more than 3/4 days and when asked about the status on telephone said very casually that ' jab hoga tab bata denge'.

You are requested to look into the matter and try to resolve the issue asap. We are regular customer of big bazaar and expect the early response from you.
Please do the needful.