Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Store - big bazaar, ambuja mall, raipur, chhattisgarh.

Today this store manager amit, cashier kanhaiya, and floor manager refused to apply easyday club membership card in my bill along with coupon.

Other big bazaar stores in the city and outside the state have no issues in this. This particular store refused to apply.

It was around 10.30pm or i would have called customer care regarding this.

The manager said we will not apply in any case if you want put the bill or you may go. So i left all the products and i left the store.

I also showed the previous bill of other big bazaar where the card is also applied, still they refused to put the bill.

I asked the question if other big bazaar does it, what's the problem? They said that they don't know about other big bazaar, they will not apply the card.

I also enquired regarding this previously with customer care, they said you can apply the discounts.

I'm totally disappointed with you all and this created a bad impact on big bazaar, because of membership we shop at big bazaar and easy day stores, and you are refusing it. You wasted my time. If this happens again i will stop visiting big bazaar.

Kindly take necessary actions regarding the issue

Thanks and regards

Ashok bharat
[protected]

Today i visited big bazar diamond plaza kolkata mall store in the evening and choose three shirts of dj&c shirts. The shirts we're in display mode duly tucked up in the racks. To check both size fit and looks as i approached the trial room, i was restricted by the trial room attendant saying that trial of those shirts are not allowed and only for size fit hanging shirts of the same company is for trial. I was completely surprised and the djnc counter sales person also reiterated the same point. I had been a regular visitor and buyer of big bazar and if this future group.in other big and named shopping stores, viz., pantaloons, shopper stop, trends, etc. Never holds such views and apart from only white and light colour shirts /garments all are allowed for trial despite being high costs. None of the stores ever raised such silly and erratic statements. Immediately i dropped my wish to buy 4/5 garments today for such meaningless and unacceptable views. Going forward i would restrict myself from visiting the store. It's very painful from a store widely known to all and which is a household name.

Hi support,
Please increase the no of billing counter at big bazar inderlok delhi.
As a customer, i have to stand in queue for more than 30 mins. I took only 15 mins for shopping but it takes more than 30 mins.in billing.
Please increase the no of billing conuter in inderlok big bazar store. Its an irritating process while it takes too much time

Dear sir/madam

Today we went to fbb kanchiguda hyderabad for shopping. We selected some formal shirts there and went for trial. But the staff over there stopped my husband saying that "we can not try the shirts as their manager does not allow beause that were new arrivals". After that when we asked for trial pieces in same pattern which we hv selected they gave us completely different shirts saying that "size to ek hi rahata he". But how can we select a shirt by trying completely different one.
After that we waited almost for an hour for getting trial pieces in same patteren but staff even didnot responded us.
We are very disappointed and hurt with the behavior of staff. Many times we shop at big bazar but we are treated like we r getting free service. We felt very insulted there.

This was worst experience at fbb.

I am a customer of big bazar. Today at 3:05, i was at the billing counter. When my pervious customer's bill conpketed, the billing assistant left the counter suddenly without informing. I had train at 3.15 pm. So i requested the next counter for my bill as i had only 1 item, but he refused to do so and told me to left my item. I did that so that i can catch my train.

I am a regular customer of big bazar. I guess you people really need to improve cusromer service of sree bhumi, kolkata branch. I took my groceries and it was meant to be home delivered. But still 27 days passed but still i did not get my purchased item to my delivery address. When i enquired about it they said that they will deliver it soon. Its going to be one week and it hasnt arrived yet. I did not expected this from big bazar. Very disappointed.

I have sent one mail to [protected]@futurepay.co.in on 16/02/19 regarding my complaint on not receiving cashback and again i sent them reminder on 18/02/19 but no response yet.

To my surprise, the representative who are sitting at call centres, they are just unaware of anything, they simply says "we do not access, please write us an email" because they know, no body is going to reply to us.

Should i escalate this matter in consumer forum?

I will be waiting for reply till 4 pm today and then i will raise this issue further.

I have shopping fashion appliance on dated 03/02/2019 but by mistake through cash counter mob no has entered in my bill is [protected] but my actual number is [protected] so that still i have not received any cashback offer, i have also complained to customer care and he generate a ticket no. Fp[protected] dated on 06/02/2019 regarding above complain he said me share my bill details. So i am sending you bill copy of this mail attachment.
After long time still i have not receive any kind of response from futurepay. While i am contacting with costumer support, they take time of 48 hrs to resolve the problem but they never short-out any time since last 15 days

Sir/madam
This is to inform you that i have canceled my card on 26 jan 2019, of worth rs. 5100/-. But now from that, i haven't got any refund of the same. I have visited a couple of time to the store. But they give me some silly excuses, its in process kindly wait for 15 to 20 days. At the time of purchasing the card, they have got all the modes of payment, but at the time of refund kindly wait for as long as. Even the time of purchase of card, they are in a big hurry to complete there targets, even they haven't tell any terms and condition for the same. So please help me in the same.

I have brought koreyo trimmer in Big Bazaar on 7th feb19 but it was not working properly so I asked customer care to return it by giving credit note but Mr.prabhakar (manager) told me a new policy that electronics can be exchanged within 48hrs from the day of purchase. In any bill of Big Bazaar it's mentioned clearly that if product or goods are not satisfactory it can be exchanged within 15days of purchase. There is no exception for any electronic items. They use to convince us alot for buying product but once you take it they behave with you like nobody.

Hi
I recently shopped at the kalkaji mandir big bazar and at the time of cheack out they requested mu mobile no., for which i asked if it will result in me getting any promotional messages or any marketing #. For which they assured me that i won't get any and its for the bill generation

And guess what i get these # messages on a daily basis

My phone no. Is [protected]

The parking fees at big bazzar baddi is not fixed & the behavior not good. There are no charges for parking at maximum malls. So many customers are moving towards local market due parking fees & rude behavior of parking contractor. The bike parked out of campuss of bigbazzer was forcefully shifted inside gate. Charged rs 100 & misbehaved &wrong wordings. He misbehaved with many others due to having local power

I went to purchase the diary milk silk chocolate as there was a 50% cash back offer in future pay on 14.2.19. I got the notification around 4pm and rushed to nearest bigbazar at around 5pm. ( Big bazar esplanade, Kolkata outlet).
They said that the item is out of stock and forced me to buy other items.
Also the customer care help desk did not verified about stock.
I need a detail about total stock received of diary milk silk plus opening stock on 14.2.19 and the time sale of last item.

I m of the opinion that the store is purposely suppressing the stock so that customers are forced to buy other items.

Regards
Customer
Mob no [protected]

I went to the big bazar shopping on the 25 may 2018. I bought a one ezee press (Iron) and same press foluted, i am told that your product foulted so they told no issue same has check and give a best solution but till same completly 10 month complete but no solution also when every time vist give a sweet toffy (Goli) no solution. And get please give a some time i call you contact with in one or two days but still no call and no solution.
I request you to take strict action against the big bazar employee
Location : bathinda
Mall: mittal mall big bazaar
My name : — gagandeep sethi
Phone no : — [protected], [protected]
Email id : — [protected]@gmail.com

From
K. Reghunandanan thampi,
T c 36/564
Pournami, palkulangara,
Trivandrum.
To
The manager,
Bigbazaar, pazhavangadi
Trivandrum.
Sub: humiliating and labelling me as a thief by the security to protect the billing clerk –reg:
Ref:bill no:tax invoice no:[protected]
I am a senior citizen aged 65 years and a regular customer of big bazaar from the time it started. On 10/02/2019 i had come there with my wife dr radhika thampi. I was badly humiliated at the exit by your security to cover up the mistake of the counter girl by labeling me as a thief.
I had purchased some provision items which was paid as per the bill at counter no:5. As usual after billing, items were kept at the other end of countertop, which i again put in the empty trolley after paying the bill. I did not check the bill at that time. At the exit i handed the bill to security. He arrogantly pushed the trolley back to the counter without informing me anything and told me to follow him in a rough manner. He then told the counter clerk that one item a packet of big onion (Savala) had not been billed. It was only when he informed the counter girl that i came to know of this. She said sternely that the item had not gone through the counter but she will bill it immediately, but the security said this cannot be left like that, in malayalam he said “ithu anganae vidaan pattoola” and reported the matter to higher officials. After sometime another security person came and the counter girl repeated her stand. All this time i was made to stand there with my wife like a thief caught red handed and all other customers watching the show.
I am a profit club member card and big bazaar pay back card. I have been making a purchase of not less than rs.25000/every year. The security employee and the billing clerk were behaving as if they had caught a thief redhanded.
I was put through all this humiliation merely due to the over enthusiasm of the security who did not even bother to check the details or inform me of the error in the bill and the counter girl’s adamant nature to admit her mistake. They evidently seemed unaware of the humiliation and the subsequent mental trauma their behavior had inflicted on us. The mental trauma i had gone through cannot be explained in words.
Nothing can ever compensate for the humiliation and shame i had experienced during that time. But i want to find out what has happened. For that i request you to take the following steps.
I want to view the cctv visuals to make sure that this was not a preplanned drama to glorify the security guard.
The security staff and the billing clerk should apologize in person and management should apologize to me in writing. I expect a reply immediately.
I request you to cancel my profitcard and refund the balance by cheque.
If you are not taking any action i will be forced to take legal remedy.

This complaint was sent to [protected]@hometown.in 3 Feb and before that from 7 January i am continuously calling and asking for status.

Recently I have purchased full hydraulic Queen size bed with mattress. I have purchased this from hometown near garvare college Pune.

While purchase, Store was having same bed but half hydraulic with screw fitted base and agent committed that I will get same type of bed with full hydraulic but when I received the bed the base flap of the bed was moving and coming outside the bed as it was not screw fitted and base fitting was not appropriate as the base was movable so it was not completing the expected storage benefits.

I had raised multiple (5) complaints regarding this issue but customer care and store were unable to resolve this issue. Last four complaint was closed directly without my acknowledgement. I got to know that complaint was closed through sms and then I had call customer care for getting the reason of complaint closing and even worst was your complaint response which was closed as there is no issue.

Yesterday I visited the store and explained everything to all the senior staff available in the store and service department head told me that issue cannot be fixed as this is as company design which was never conveyed to me.

Store manager told to select different bed and after selection of bed I was ask to pay additional 7000 rupees as a difference amount which I am not comfortable to pay.

I am requesting you to look into this issue on priority basis and provide a refund or other selected without paying any additional difference.

Looking for your call at the earliest as it been 25 to 30 days I have not received any proper response from customer care and store team.

Current status: I endup paying extra 5000 rs for another bed which i am not happy with.

The coordinators misbehaving with the customers and passing comments like so unprofessional and charging more than market price at the time of billing which as a result we have to go again and again to correct the bills. Not removing previous price tags (Offer price tags in the food bazaar), hence confusing the customers about the actual big bazaar price.

Hello,

I bought few items on 10/02/2018 from fbb. I need to return one of the products, somehow i have misplaced the bill.

I need to get a duplicate bill for the purchase of garments got them from sharath city mall, kothaguda, hyderabad. Mobile no [protected].

I request the team to help me out to obtain the bill.

Thanks in advance.

Regards,
Kapil kamra

Hello,

I purchased a pack of imported mangosteen for 499/- on 9/2/2019 18:16 from bigbazar marathahalli-kundanahalli bangalore.. After coming home we cut opened the fruits, fruits were spoiled.

I raised a complaint immediately. Store manager is asking me to bring the fruits to shop and disconnected the call not allowing me to tell any much.
How can they play with customers time and money.

I would like to provide big bazar to provide resolution and take action against impolite behaviour of store manager.

Regards,
Jayalakshmi

I am sick of writing and complaining everywhere about the fraud done by hometown and no solution provided. I am sharing the email i wrote to them on 3rd November 2018. I purchased a modular kitchen from hometown pune on 10-15 August 2018, order number: [protected]

The quality of product for this 3.5 lakh kitchen is pathetic and poor.

Sanjiv Gogoi and his designer Nopur messed up and did a fraudulent promise of delivering a 3.5 lakh worth kitchen which shouldn’t have been even 1, 00000. i want hometown leadership team to forma committe and review the quality of kitchen delivered and either charge correctly or return the entire product.

please find my review for the recent modular kitchen purchase.

I am someone who appreciates people and never let them down professionally and personally, but I am writing this review with lot of bitter and bad experiences from hometown people. I will ensure all of this also goes to consumer court:

Hometown might be a GREAT PLACE for small goods but certainly not for a modular kitchen.

Me and my family has never been HARRASSED as we have been for purchasing a 3.5 lakh worth modular kitchen from this hopeless place. What is shown and what is delivered are two different things. Absolutely naive and stupid designer who doesnot knows the basics of designing. Please ensure that you don't get your kitchen designed by the lady called Nutan or you will yourself end up writing a review like myself.

TIME LINES FOR THE INDUSTRY MADE SO CALLED MODULAR KUTCHEN:
1st August: I purchased the kitchen on 1st August with a commitment of delivery by the store manager and the designer on 25th September, and we had told that they will be working on deadlines as my father has retired and we will move by 1st of October.

TILL YESTERDAY, I DIDN'T RECEIVE THE RECIPT OF THE PAYMENT I MADE NEARLY THREE MONTHS AGO.

Somewhere around 20th September when we followed up for the kitchen 3d design and reciept: I was notified that the kitchen will be delivered by 5th October.

5th October : I followed up for the status, they told due to some error from designer the delivery will be on 15th October.

I was not happy and called Nutan, the designer and got absolutely rough and irresponsibile replies from her, she said in hindi "choti so galti hui hai merit taraf se is liye delay hai aap mujhe kyu bolt rahi hai" I was shocked, she is responsible and accountable for the kitchen and that's how she spoke with me. She didn't share the designs with us on time, she took all the payment from us before time and whenever I used to call her for follow ups she would not receive the call.

This is when I got a bit worried as my parents had to leave the defence service quarters by end of the month.

12th October : I called the store and they said the item has not left warehouse and would reach by 16th October. I became absolutely worried that they are not taking this project seriously and simply delaying. I told them sternly that they have to deliver and assemble before 18.

On 17th October : store manager notifies that item will be delivered by 19th. THIS IS WHEN I ABSOLUTELY LOST MY NERVES AS WE HAD TO DO GRIHAPRAVESH ON DUSSERA, 18TH OCTOBER. AFTER CALLING LIKE A MAD PERSON CONSTANTLY AND PRESSURISING THE STORE MANAGER AND THE INTERIOR DESIGNER (SOMEONE WHO WAS NOT ALL RESPONSIBLE FOR THE KITCHEN) FOLLOWED UP with the delivery man.

After 1000s of escalations and follow ups, I got to know the product (unassembled kitchen) will be delivered. We received the products at 2.30 PM, BUT AGAIN NO ONE TO ASSEMBLE IT. Finally the technician showed up at around 6 pm on 17th, we told him he has to complete the work no matter how much time it takes as we have to do the housewarming on DUSSERA. He was very cooperative and was working on the assembly, however some important screws were not delivered by the supervisor Chandra Kanta and he left the site after a heated discussion. Again the technician wasn't able to complete the kitchen as there were several flaws with the kitchen and he had to stop the work at 2 am in the morning as the stupid designer designed a wrong kitchen.

There are so many flaws in the kitchen even though the technician tried fixing. The glass assembly wasn't done and we had to do several follow ups with our interior designer (as the kitchen designer was a dumb lady who must have got her degree by fraud or cheating) and the store manager.

Major pitfalls of hometown modular kitchen staff:
-What frustrated us the most was that we paid upfront for the kitchen and we were only following up for the work to be done, where as this should have been the responsibility of the responsible employees.
-The Unprofessional behaviour of the designer. She was so unprofessional that we visited the store and she was shamelessly chit-chatting with fellow colleagues and she had our kitchen design open on her screen and she must be telling them about how royally she ### up (absolute apologies for using this language, I have never used such words for anyone but sadly I am for this review) our kitchen. She didn't even have the courtesy to apologise.
- The mental stress and agony we had to go through as a family for our first dream home.
- Even today, work is pending for the height adjustment for the big cabinets
- Due to multiple handling of the product, the finishing is poor on various places

I will share photos for the same in my next email for your reference.

Nutan messed up my first kitchen ever, I will ensure that this review is seen by the consumer court team and some serious action for all responsible people is taken.