Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi team,

I am a old customer of big bazar & since 2014 i have been continuously shopping from big bazar.

I have a credit note of rs.1199/- of big bazar, vashi, raghuleela' branch, navi mumbai, which has time limit of 30 days. Due to some medical emergencies in family we could not go to redeem it.

We approached 3 days post expiry date, however they are refusing to give item against credit note.

Please look into this. Attaching credit note for your quick reference.

I will be wait for your kind consideration.

Thanks,
Mr roy
[protected]

Dear sir,
It is to inform you that i have purchased one induction heater of make: prestige, model: pic 3.1 v3, s-[protected] dated: 21.1.19 at 20.22 vide big bazaar tax invoice no.[protected], till no. 7, tr 46341. It is observed that induction heater is not working & can't able to boil anything i. E. Heat is very low even in 2000 setting and sometime it gets off. I raised one commplaint vide service ref no. Bb[protected] today. But sorry to say you that till now nothing resolution is made.
I therefore, request your good self to kindly look into the matter carefully to make an arrangement to replace the same at an early.
Thanking you

Sincerely yours
Avijit jena,
Rourkela, odisha
Ph: [protected]
[protected]@yahoo.com

On 22 Jan 2019, I made a purchase of approx 11000 and when I checked my bill the items which were supposed to be on discount were charged twice. I somehow managed to get the amount back in my future wallet after 2 hours of continuous effort with customer care centre at mayur vihar extension. When I reached home while checking the items and bill I realised that the amount charged was incorrect. For eg. The chilly powder was for rs.140 however they have charged 160 for it and same was the case with 3-4 items which I could recall. I revisited them, I ended up wasting my 2 hours and at the end nothing happened. The customer care people(Bhagwansingh and Vivek) said that the amount mentioned on the board and the amount as per their system is different. These are not saste din. Rather the most expensive din. Stop fooling people.

I purchases a myghty performance water bottle worth rs 179 on saturday 5 jan 19
The bottle leaked so i went to the store on monday 7 jan 19. Unfortunately i had no bill as i had put it in the trash but i had a message on my cell phone from big bazaar about the purchase as well from hdfc credit card about the purchase. I showed them both the message s and requested them to give a replacement how ever they said they are unable to track this purchase. This is ridiculous. We have wasted rs 179 now. While the entire world is making efforts to go paper less... Big bazaar is still insisting on carrying the bill that too despite the fact that there were messages on the cellphone which were shown to them. What kind of system are they using if they were not able to track the purchase still. Please look into this. I still have the unused water bottle and the messages too.

I have returned 400 worth product in store 20 days back at banglore elements mall which i purchased in fbbonline site. They said i will receive my refund within 7 business days.

20 days completed still i didn't receive any refund from fbbonline. My refund ordere id is[protected].

Take actions against this refund request and do refund as soon as possible

I had purchased a bed room set from big bazaar furniture mall dumas road surat. Fitting was not done properly. I have been following up for the same since last week but no positive response. I was so happy and satisfied at the time of purchase but hopeless installation service. I dont think would recommend the brand any further this being the state. Pl resolve at the earliest.

I placed an order against order[protected] for a trouser and shirt on prepaid mode. At the time of delivery, got call from courier, since i was out of station i refused to accept the product and asked the courier person to return the product to warehouse (As per instructed by bigbazar customer care) but later i got a message that the same has been delivered and i have no clue, to whom the courier was delivered. When i logged complaint at bigbazar customer care they told me that it had been returned to original and i will get. My refund in 7-10 working days, but i didn't receive the same, again and again i kept calling for the same but no status was given to me except few false promises. Today i got to know that the packet was delivered so case has been closed positively, so there is no question of refund.
I am mentally harrased and the bigbazar is not taking up my case. They are literally cheating on customers and making fool of them.

Purchased a boot on 23/12/18. Offer was rs 400 back to future pay wallet. Till now not received any amount. I complained to customer care again and again but no response. My mobile no [protected]. As i mailed with my purchased scan bill and ring up to customer care, they repeatedly said that they would take action but nothing is happened. So please do the needful.
Debkrishna roy
[protected]

Respected sir/madam,
My sister is working in ambala cantt big bazar rai market. Two days before she was ill.in two days she even not get up from the bed. And today she is not completely fine still she had go to their duty because their hr didn't give her leave. While she asked his hr for medical claim they said first u need to get the registration from the esi dispensary which is so far from our home. Sir may i asked u a question that i[censored] r serious injured or god forbid if any mishap has happens with u so first shall you go to esi dispensary for registration then you will get the treatment. That a great thing. According to the article 21 of medical law and rights every patient have right to get the first treatment from any government and private hospital without compromise their health and we are belonging to middle class family we really need to get the medical and even your procedure to get the medical claim totally foolish. Because ye sab to sirf employees ko pareshan karne ka trika hai or u must take effective measure and and toward their hr mrs pankaj who don't have any ethics to talk with others they have an position and there is not limited toward upper department but also toward there subordinate but vo to sir[censored]n per pressure buildup karna jante hai they even don't know the defination the hr and they share the position of hr.
Please sir i am requesting u, u have to take effective measure toward all this incident. That happens with all the employee not only with my sister.

I have ordered redmi mobile phone on 15-aug-2018. After that i have waited for 20 days but mobile was not delivered. I asked them the reason and they gave me very stupid reason that it is out of stock. If product is out of stock then why you are accepting orders and taking money from customers.

After it i have cancelled it and request for refund. I have sent them my bank details and my photo id but they didn't processed refund.

It's been more than 5 months but i am still waiting for my refund amount.

Very very much disappointed from big bazaar.

Whenever i send email for refund then they send only one reply everytime-:

"""""thank you for writing to us.

This is in response to your email.

We understand that your concern is still not resolved and we sincerely apologize for the delay in resolution.

Let us assure you that we have already escalated your concern to the respective team.

We will contact you with an appropriate resolution once we get an update from our team.

Your patience and co-operation will be highly appreciated in this matter.

Assuring you of our best services always!"""

I have baught patanjali ghee 500gm from easy day store matiala road, nawada and this shopping was done on 6th of jan. After some day when i opened the ghee box it was noticed that the ghee is not original (Either duplicate or expired material) now when i approached the retail store to chenge my product they refused by saying that the sold product is not of there brand so they will not exchange it.

We purchased a non stick tawa from big bazaar matunga. They offered a 1 year warranty. The non stick coating quality is of very poor. It comes out iimmediately. We returned the tawa, they did not replace though they should have replaced the same. They issued a receipt saying that they would give a replacement within a week. We gave the tawa on dec 12 2018. Till this day they are not giving the replacement nor do they refund the money. They promote their bad quality we repeatedly visit for the replacement but asked to wait for a few more days. They promote the non stick tawa giving verbal assurances of immediate replacement. We consumers are being cheated.
We request a refund for the full amount as the quality of the product and service is very bad. Please assist.

Dear sir
I sukhdev from chandigarh, today i have purchsed one rice brain oil from ur store chandigarh elante mall, and payment done by dabit card, but i am shoked when ur cashier tell me sir ur payment bas been done, i asked him how, becoz i am not entard our dabit card pin no, he said sir this ficlites giveng us by bank, kindly explain me, how can this is possible

Note if you need bill i will show you

Thanks & regards,

Sukhdev

[protected]
[protected]
Mail id kskamal. [protected]@gmail.com

I have puchased some  spices (Masala) offering buy 1 get1 such as gh redchilli pw 100g -02 no. Gh turmeric sp 100g-02 no.  at bigbazar sealdah commercial complex, kol-14 on 13/01/19 but  charges are deducted for redchilli not termeric (I. E. Higher chargrs). Similarly offer for gram masala was buy 2 and get 1 but no offer given to me and charges are deducted for three packets of gh spice super 50g. I complained to customer desk but he was misleading me and his behavior was not proper and not attended. He also not given complained book to me. I request, pl. Either return overcharges or return the product early.
D. K. Verma
M-[protected]

I join profit club membership with 10000/- rs and informed that all amount will be deduct from my credit card in 6 emi but all amount 10100/- is deduct from my account in one time. when i visit customer help desk of your outlet they are not put there concern about on. they are cheated me by false information. kindly resolve at earliest for reversal of excess amount deducted from my account

Dear sir,

It or regretted to state that i visited big bazaar on 11 jan 2018 at agra situated at ashok cosmos mall. I did purchasing of rd 952.98. I got total savings of rs. 27/- however, i paid rs. 50/- for parking inside ashok cosmos mall. That means i had a total loss of rs 23/- plus the fuel charges. It appears from the above that why should i go for purchasing items from big bazaar when i will be always at loss. From 01 jan 2018, the parking rates inside the mall increased from rs 20 to rs 50, which is quite high for b class city. It is therefore requested that either parking charges be reduced or it should be borne by big bazaar as done in other cities for other malls.
Moreover, i had a easy day card with me, but, i was unable to use it as there was no signals for idea or jio as big bazaar is in the basement. This matter was brought by me earlier also. But no action was taken by big bazaar. It in not expected from big bazaar to neglect these matters.
With kind regards
Cdr ps josan (Retd)

Dear sir/Mam,

I purchased a dress on the 24th of Dec 2018 from Future Bazaar however the dress was defective so returned the product with original tag to the store. I had miss placed my bill so asked them for a duplicate copy so the store manager told me that the bill will take time to be pulled out so instead of issuing a credit note he made a refund request with by future pay. I was told by the store manager that the money would be credited within one hour so I waited for 1 hour they and went to purchase another product. I was then informed that due to technical problem the amount was not credited so he asked me to call the call center. The call center told me that not more than two hours would be required to credit the amount and this call was recorded by them. It is till date that I am following up for my refund amount of Rs. 999. I have written several reminder mail seeking refund but nothing has been done in this regards from FBB. I was miss guided and given false information

Employees on cash counter have no sense to talk with people. The employee just cancelled the transaction when i didn't have change for 1500 and spoke in worse manner possible. Such a shame for nation wide brand. The standards of big bazaar has absolutely gone to lowest point. Big brand and still crying over change like local grocery store. Poor service!

My product two safari luggage bags is under warranty period of 5 years but i have lost my original bill while shifting as it was a year old. I need same duplicate bill of big bazaar of date 26/01/2018. Total amount of purchase was rupees 3142 with name tejaswini
From big bazar ameerpet branch. Please provide me with the duplicate copy urgently. Transaction no was [protected].

Hello
I already have an open complaint in regards ro my balance deduction and now see again I been deducted with Rs. 1600/-.what the ### is this. My last to last complaint also closed without any notification. Are you guys working in professional environment? Are we customers invest in your profit club for unnecessary balance deduction?
Are you playing guys?
I want immediate resolution else I will sue you all for this unprofessional behaviour.
Joginder kaur