[Resolved] Maruti Swift Dzire VXI BS-IV — Different shades of paint in car
JJAI D SINGH
From : Jai Dev Singh
To : MD and CEO Maruti Suzuki India Ltd.
My car Maruti Swift Dzire VXI BS-IV registration No 'HR07R1918' has different shades of various colours as you look at it. Most prominent are pure white, off white and yellowish shades etc. I am getting the car serviced at Maruti workshop. For the service they always wash, wipe it dry with soft cloth and polish the car. After the service the car continues to depict different shades of paints as narrated. It is a very well-cared car and the problem faced by me has been honorably brought to your kind attention. I have requested Maruti to resolve this problem. During inspection it was clear and as your team also conveyed that the different colour shades exist and same is not due to any unfair practice. It is manufacturing defect. The car has done only 3000 Kms. It may be noted that this car is parked in the garage. Further, your team washed/cleaned the car with wet clothes, wiped dry powerfully, cleaned with one full plastic bottle of liquid sprinkled on car and then subjected to rigorous and hard cleaning for sufficient time. The liquid bottle had no company labeling on it and it gave out pungent smell like high density concentrated ammonia vapours. I had not given my consent for this liquid usage. Other workers and persons standing nearby immediately moved away due to smell and breathing sensitivity. Therefore, it is evident that even the special efforts (for service Maruti never use any such liquid) to clear the different shades did not show up. I don't know the effects of the liquid used in long run. Overall, there is no doubt that the car is a victim of original poor paint work process. I earnestly request to attend and resolve the problem at the earliest please. You are taking long to do the needful. Regards.
Complaint marked as Resolved Aug 13, 2020