Clay Telecom Complaints & Reviews

Nothing could be worse that using a clay sim card for travels abroad. I mean its better to actually buy a local sim card than assume that clay sims will help you connect. Several times I faced call drops with full network bars on the phone, they never deduct the money according to the stated prices but always more. Honestly it was bad using Clay Sims...

I took a sim card from Clay Telecom, Global travel SIM, D-158B, Okhla - 1, New Delhi -110020 for my Australia tour in in the last week of September 2016.I got it from Mr.Prashant (Mob [protected], email [protected]@gmail.co.in). Clay Telecom debited my Credit card for Rs.5000/= on 4.10.2016 itself. I returned fro Australia trip on 11.10.2016 and intimated Mr.Prashant to collect my SIM. This was done after about 15 day.An invoice ( CTA-DL[protected]...

Pathetic overall experience o[censored]sing clay sim cards in Thailand. Their network was so bad that I cant even begin to state. Paid a bomb to get their prepaid sim card which didn’t work at all. Or actually hardly worked for 2 days on and off types. It would have been better had we bought a prepaid sim card from the airport only. Atleast the customer support would have been a lot easier and approachable...

Very bad experience with Clay Sim Cards when it came to clearing the dues. Anywhich ways my experience o[censored]sing teir international sim card in Singapore wasn’t that great but I was hoping that that would be it. After about 15 days of returning the sim card, I came home to a shocking bill of close to Rs 15, 000/- It took me a while to understand what just hit me. For a number that I used mainly for receiving FREE incoming calls, 15, 000...

Very conveniently Clay Sim Cards lied to me. When I had inquired about getting an international sim card for Dubai, I was told that they would give it to me 2 days prior to my visit. They got all the papers signed, blocked the security amount on my credit card as well, did everything that was needed for me to get a sim card. I was assured that I would get the sim card 2 days before my travel but turned out quite otherwise. I called the guy...

Hi,

I had a trip scheduled to Japan. I opted for Clay telecom and expecting good service. I reached to Japan on 16th Nov and i tried following the steps given by Sales person Sourabh Bawankar and it did not help. Also, i clearly told prior to my trip that, i have iphone 6 and he told me that, you need to follow steps as mentioned in the form named with "iphone" and you will be set. Though it did not work. i was only able to...

On November 11th of this year, I decided to use a Clay International Sim card for my travels to England, since I had heard a lot about it. Hoping that it would be a great choice and be very useful to me there. I was happy that they responded to my inquiry immediately. I got the sim card the very next day i.e on the 12th. The sales guy showed me how it works and everything worked fine. I was thinking this will be a good way to save money....

I am sure there are better prepaid international sim cards available in the market than Clay Sims. I bought an international sim card for Singapore from them and without informing me that they don’t have a local sim instead have a UK number also which costed me a bomb to use it locally in Singapore. The cost of sim card is just 800 rs but it effectively turns out be more than 5000 rs because of all the expensive call rates and data rates...

I was buying a Chinese sim card from Clay through their website and what a frustrating experience. Super slow website. Loading the documents took me forever and at the last minute I was shown an error page. SO then I requested a call back. A button which wasn’t working on the website. Then I tried chatting with the user on the side. They took all my details and said that someone from their team will call me. Been 3 days, no call yet and...

I had a good experience with clay telecom while using the services of Internet and calling in USA. It worked absolutely fine as claimed by the company, but the customer service is not as per the standards as expected. On packaging and every where it was mentioned 24*7 support but the customer agent does not even pick the calls on working hours of the company. I had called to just confirm the codes before making call and my plan details. Company...

I was using clay in malaysia. I had a 4g plan activated on my card. The first 2 days it worked fine, but for the remaining trip i was on edge data. How is it that the 3g data plan that i was on, it got over and i was on edge services now. I called up their customer care and they said they don’t track data hence cant offer any details and if i want more data i will have to pay for the services. Pls tell me why the hell did i pay 1700 rs...

Worst services that I experienced in London with Clay international sim cards. We were sold out on the idea that these guys have the best networks and that their customer support team is one of the best and the most responsive. Me and my husband landed in London, inserted our new Clay sim card waiting to call our son to tell him about our safe landing. The sim just didn’t work. It didn’t catch any signals whatsoever and wherever. So ultimately...

Getting life threatening calls for a wrong billed amount by clay telecom. The call is Mr. Harish Bhardwaj who has every one i am related to and threatens to kidnap them.

My friend company recommended me to take the clay sim card to Japan. Clay representative spoke to me and asked me to collect the sim card at the Delhi airport T-3 before i fly off to Tokyo. Upon collecting the sim from airport counter, I asked the clay guys...

I've been dealing with clay sim cards for the past 3 weeks about getting my refund for an excess charge of rs 12890/- on my credit card for their sim card i used in london. 4 times i called clay’s customer service for an update on the refund and all those 4 times they’ve had a standard response where they tell me i need to wait 72 hours for the refund to reflect on the card. Well here i am. Unresolved!! I am just waiting for my refund...

With the intention of staying connected while I was traveling to Spain, I chose to use a clay sim card. The sales guy promised big stuff, like wow network, no issues and he’d be there to resolve them any time I faced any issues. Well here is how the story goes. The first 2 days very good service, the third day no network at all. The wifi was working fine, but nothing otherwise. So basically in order for me to be connected I had to be in...

I had purchased sim[protected]mobile number +[protected] on 7th november 2016. they have still not provided me the original bill. also after follow up, they have started taking my call.

Person responsible from clay telecom - srimathi (cial support)
Contact number - +91 [protected]
Email id - cial. [protected]@clay.co.in

The original bill amount should be rs. 1, 500/- (including all taxes...

Clay international sim cards are only good at aggravating your frustration because their services are by far nothing less than pathetic. I was using their sim card for singapore and i experienced the worst services from their end. Network was bad. Initial 2 days the sim didn’t work. Their customer team has a standard respons’ “ we are sorry that you’re experiencing this trouble. We will do everything to resolve this today.” today...

Hi! We went to Europe with friends. It was a couples trip and we were three couples, and on the suggestion of one of the friends we made a mistake of buying and taking Clay sim cards along.
Throughout the trip we were neither able to make calls to each other and after two-three days we were bot even able to make calls to India to our family. Being totally helpess about contacting anyone, we were totally dependent on calling through...

I bought Clay card for my Germany trip at Medica-2016 show for which I took the card from the company's Delhi office by paying Rs.3599/- for 500 min of free India calling and unlimited data. However, when I reached Germany ( Dusseldorf), I found that there was no data activated on my sim card.Even after cimplaining to their customer care for 10 times and changing my handset settings as per their instructions, the data was not activated. I...

After using clay sim cards I realized what a blunder it was. I was told that their plans and everything is very affordable. Well experience says quite the contrary! For 5 days in Dubai, I got billed for 7800/- and mostly for data which I am pretty sure I didn’t use, since I was mostly connected to wifi else the data for off. Calls are expensive too for no reason and surprisingly local calls for similar minutes are charged differently. I...