[Resolved]  Indian Railway — Miss management at AC coaches

RESPECTED SIR,

SORRY SIR BUT I AM VERY UPSET, WHO HAVE LOOKING FOR US ? WHO SOLVE OUR PROBLEM ? WHO HAVE TAKE THE RESPOSIBILITY FOR MAKING A RESPECTFUL RELATIONSHIP BETWEEN PULIC AND INDIAN RAILWAY ? SIR, WE ARE A NORMAL AND VERY SIMPLE PUBLIC - WE HAVE NO KNOWLEDGE ABOUT MORE, WE ALWAYS TRY TO DEPEND ON ANOTHER . SO ALWAY THE ANOTHER PERSON TRY TO MAKE US FOOL . SIR THERE ARE HUGE WOES IN VARIOUS MATTER IN OUR HEART BUT CAN'T EXPRESS THAT BECOZ WE ARE A NORMAL PEOPLE . BUT U ARE NOT A NORMAL PEOPLE - OKEY SIR LET COME TO THE MATTER, SIR TODAY BEHAVIOUR OF YOUR CLARK WAS VERY SORROWFUL, THEY COME ONLY TO EARN THEIR SALARY, ONLY TRY TO EXPEND THE TIME, THEY HAVE NO INTENTION TO MAKE RAILWAY BENIFIT NOT MAKE PUBLIC DELING OR HELP THE PUBLIC . SORRY SIR BUT THEY ALWAYS TRUTH THAT . TODAY AT ABOUT 1400 HRS ON 24.9.11 AT DELHI CANT. RESERVATION CENTRE - BY THE DEALING CLARK MAKING MISBEHAVE TO MOST PEOPLE IN THE QUIE THAT'S NOT LIKE A PUBLIC DEALING ( AT MILITARY PASS COUNTER ), HER SENIOUR ARE INFORMED, BUT NO SUITABLE ANSWARE MADE BY THEM .A RAILWAY WARRENT REFUSE BY THE CONTER CLARK. THE CLARK CLEARLY DENAY TO SALE THE TICKET THROUGH THAT R/WARRENT, SEING THE DEFERENT NAME OF RLY. STN. (WHICH IS NOT FEMOUS RLY STN.) . BUT I HOPE HE SHOULD TRY TO SEARCH THE STN. THEN HE CAN SAY BUT HE CAN'S DO IT, THROUGH 10 YEARS SAME R/WARRENT ( SAME NRS ) ARE PURCHASE RLY. TICKET IN VERIOUS RLY COUNTER IN VERIOUS PLACE IN INDIA BUT THAT CLARK DENAY TO SALE THE TICKET DOING ANY KIND OF ENQIRY AND HE ALSO WRITEN THAT WORD WHICH IS THE PROVE OF HER ACTION AND A VEDIO CLIP ALSO AVAILABLE . WHEN I INFORMED HER SENIOUR HE ALSO TRY TO UNDERSTAND US NOT TRY TO ENQUIR THAT, THIS IS TODAYS SOME RAILWAY WORKER WHO DONT TRY TO MAKE A SUITABLE RAILWAYS PICTURE. U CAN TRACE THE FACT WHICH I WROTE BY MAKING PHONE CALL WHO WAS PRESENT THERE ( NORMALLY[protected] HRS GIVE U SO MANY P/NO. THROUGH RESERVATION SLIP ) // MY M/NO [protected] ( BE ABSENT FOR 20 DAY FOR LEAVE ) // BEING A INDIAN I SHALL BE MOST HAPPYEST PERSON IF OUR INDIAN RAILWAY BE MORE SENSETIVE AND MORE RELATIVE // IT MUST BE BY U AND ME AND WE, WE ARE READY, ARE U ... ?

sir,

i have lodged a TDR against a ticket for lucknow having PNR No - [protected] on 13.07.2009 by reference No- ekt[protected] but after 2 years of long time on 02.07.2011 i came to know that my TDR has been regretted giving the following reason -

Remarks: 436-NR/76 Ticket was not surrendered within prescribed time after the departure of the train. The case is repudiated.

can you help me in this regard.

Indian Railways — Shabby conditions of coach in AC compartment

Train no-16381 date 28 sep 2011, travelling from dadar to guntakal,
Pnr [protected], the AC coach is filled with small cockroaches, rats. The toilet
Is dirty.

in TATKAL kota howrah exp. (12833) have 281 seats but when i opened status on 29th of sep. its showing only 19 seats available on 2nd of oct.(when tatkal not started yet) i.e. 3 DAYS BEFORE the date of travel. and for 3, 4, 5, 6 of oct it is still showing 281 seats available. something wrong going on the system of reservation.

ON 29TH OF SEPTEMBER

1/10/2011 REGRET/WL 1
2/10/2011 AVAILABLE- 0019...WHAT IS THIS??(showing 281 one day before)
3/10/2011 AVAILABLE- 0281
4/10/2011 AVAILABLE- 0281
5/10/2011 AVAILABLE- 0281
6/10/2011 AVAILABLE- 0281

Indian Railway — REFUND NOT RECEIVED WIDE PNR NO: 841-1083817

sirs ! I was suppose to travel from mumbai to delhi in train number 12137 ....reservation ticket no: 92015392wide pnr no:[protected] but my ticket was not confirmed.
I did request in mumbai on dated: 25.04.2011 but i did,nt receive any refund so far. Need your urgent help plz. I tried to call help lines number of indian railways but no reply always.

dear sir
obaidullaganj raiway station per rat mai ke samay8 train hai. parantu station ko chhoor kar plat form per andera hi rahta hai. kabhi koi badi ghatna ho sakti hai

sir
i booked ticket on 2october for the journey from erod to thalassery on 25th october. but i cant get the ticket and page in my account but i lost money from my account. please refund that money to my account.

The Rail Minister,
Rail Bhawan,
New Delhi.

Subject:REGARDING MISBEHAVIOUR BY THE COACH ATTENDENTS

I would like to bring your notice towards the pathetic condition made by the coach attendents in Howrah-chennai mail on 8th october, 2011.
Sir/Mam, they treat the railway as if it is their fathers property and talk rudely with the passengers. They demand money according to their wish from passengers for confirmation of a birth.They abuse when anyone question regarding their ill practice. It seems that Indian Railways is no longer people's rail.
Please kindly look into the matter so that thay dont repeat the same with the other passengers.Requesting for justice.

Yours sincerely,
Utkarsh-[protected]
Preetam-[protected]
Shehbaz-[protected]
Etc.
(Students- School Of Planning And Architecture, Vijayawada under Govt.Of India)

Indian Railway — reg amount deduction

Dear sir,

I G.rajsekhar was making a railway tkt on 11/10/2011 for one of my friend Mr.K.Rajesh from raipur to pune in AJAD HIND EXP (DOJ- 14/10/2011). via IRCTC account of my friend. I didnot recieve the tkt but the amount of 1439.00 is deducted from my SBI account.Please let me know how the amount from IRCTC will again credit back to my account.

Pleas do the needful..



Regards,
Rajsekhar
mob:- [protected]

Catering Service On Indian Railway — Poor Quality Service

Respected Sir,
I , Jitender Kumar Mehta was travelling from BSP to NZM via train no. 18507
I ordered 1 meal from a P.C baira . The Food he gave to me that was the worst meal i ever had.
The Chappati was not properly cooked .
When I asked him for the amount , he told that it costed 60 rs. .
When I showed him the food and said that this kind of food .. Do you think its worth 60 ?
(The Meal had 2 Chappatis , 1 dal , 1 Mater Paneer - merely 3 pieces and rice and even denied me water when i asked for it.)

When i went to the Pantry Car , there were no hygienic conditions and no cleanliness neither it had any Price List to facilitate information. When i asked p.c. manager Chandresh Parihar also ignored my queries. After that i contacted you on cell. After that he came to me 3-4 times to offer water bottle and said that he was refunding me money for water back. I said him that it was too late and will talk later. After that he came to me next morning and said "Let me arrange breakfast or tea for you" , trying to please and flatter me to take the complaint back.
The Bill he gave to me on my demand and the food he provided , I have their snaps . I am sending them to you....
Have a look at them . I also complained to you about this at that particular night and even in the next afternoon.
When I took a round in the bogey that night, most people having the food from them had the same opinion and i also noted the seat numbers and names of some passengers who disliked the food a lot . But they were forced to eat it as there was no alternative.
I want you to have a look personally yourself at this train..
(My Coach no.. S-6 , Berth no. 15)
Others -
(coach no. S-6 , berth 35 ; Name - Ravi Kumar)
(Coach no. S6 , berth no. 38 ; Name - Pankaj)
(Coach no. S-7 , berth no.44 )
I request the necessary action to be taken asap so as the other passengers like me get a good service in the Indian Railways.

Dear Sir

I am Living in Hardoi, U.P. It is a state o[censored].P. My complaint is only about the stoppage of Express train.

There are so many trains which stops in Sahajehanpur(SPN) but didn't stop in Hardoi, So many times we are boarding an Express train and it directly stops in Lucknow. So again at that station we are suffring of without ticket, TT etc.and again we have to come back so instead of 60 km we have to travel 300 km.it is time and money both loss.

Actually I am working in Rudrapur and from rudrapur there are 2 trains 1.Garib Rath 2.Bagh Express both goes from Hardoi route but its stoppage is not in Hardoi.So I have to suffer a lot while going to my home place.

One more interesting thing is that the last Transport minister was from Hardoi.

It is my humble request to provide the stoppage the trains which are stopping in Sahajehanpur.

i have been put down from rail at MURI RAIL STATION. while they told that we are GRP POLICE IN civil uniform. on 4-November2011 at about 1am while i was going to hatia from bokaro station by DHANBAD LAP express then leave that station tow of them get it in running train. but one hold my hand at muri station. then after he asked for money. i asked his name but he struck me by giving three clap to my right ear. and put his hand to my shirt pocket and pick out money from it. then he took me to grp office.
where i knew that he was in nusa petroling coming from bokaro station" mishra ji" was calling him. then after due to late i have to leave journey. office staff not took any action of complains on him. and told me to take ticket for back journey and by Bajnath dham express i returned to bokaro station. again i complained to grp office then they also not took any step of complain. And then afraid me from another case.
uchit nand bharti
at Maa durga mandir Phusro
Bokaro, Jharkhand
[protected]

Indian Railway — delay in delivery

i booked a bike on 01/11/11 on luggage ticket no:-A02837 at alwar rly station in rajasthan for sainthia (W.B.). but after 15 days i did not geted delivery. not only delivery of bike but also i have not enough information about my bike that where is it? its route was ALWAR to DELHI and DELHI to HOWRAH after this HOWRAH to SAINTHIA.
but where is it how can i know?

Dear sir,

I also want to given you some suggestion to you for your customer.
For Example:-

If customer wants to go Baroda to Pune on that time ticket is not available he/she getting a ticket in waiting and his/her waiting in 25. and some passenger go Surat by that train and his/her ticket is confirmed after living his/her seat its free but on that time TC will take some money from other whose waiting no is 125 and he/she get seat but who don't get seat which waiting no is 25. It's fact of Indian railway i see and feel it also. Indian Railway TC is corrupted. And its also done with Tatkal waiting passenger also. if he/she don't get seat after when seat is empty than what is the meaning of tatkal and why public give a more money for tatkal. If customer get tatkal ticket in waiting of 13 than after some station when seat is also available on that time TC get money from other regular waiting person and he provide seat to them than what is the meaning of tatkal?


If possible then do something for customer who use Indian Railway regularly. If you do that than you get more passenger than now that's my challenge.

महोदय, नमस्कार.

अक्सर भारतीय रेल की ओर से सुविधाओं के बारे में बड़े बड़े दावे किये जाते है, वास्तव में हम मुसाफिरों को रेल गाडी के सफ़र में बहुत सारी दिक्कते आती है. दिन में सफ़र करने पर भी रात्रि भाडा ( आरक्षण के वास्ते ) चुकाना पड़ता है, उस के बावजूद गाड़ी में आरक्षण डिब्बे में हमें बैठने नहीं मिलता. बहुत ही संक्षेप उदहारण के साथ लिख रहा हूँ.

मेने दिनांक २८-११-२०११ सोमवार के दिन लिए अपने भाई और भाभी के साथ बोरीवली से वड़ोदरा आने के वास्ते आरक्षण करवाया था. (PNR NO.[protected], TICKET NO.[protected]. गाडी नंबर १९०२३ फेरोजपुर जनता एक्सप्रेस, कोच नंबर था एस-४, बर्थ ४३, ४६ और ४८ था एवं डिब्बा क्रमांक प.रे ००२३०० था. उस डिब्बे में पास धारको ने कब्ज़ा कर रखा था, हमारा आरक्षण होते हुए भी हमें बैठने नहीं दिया जा रहा था, क्या ये उचित है ? वोही पास धारको ने हमसे झगडा भी किया /

थोड़ी देर बाद जब टिकट चेकर साहब आये, उनसे हमने शिकायत की, टिकट चेकर के पास आरक्षण सूचि थी, फिर भी वो हमसे सवाल कर रहे थे कौन आप की जगह पर बैठा है? हैरानी हुई जवाब सुनकर, बाद में उन्होंने हमें हमारी जगह पर ठीक तरह से बिठाया / अब सवाल ये है के जो इंसान तीन महीने पहले से टिकट आरक्षण कराता है, जो दिन में सफ़र करने के बावजूद रात्रि आरक्षण किराया देता है, वो अपने जगह बैठ भी न सके ये कैसी सुविधा है?

में जानना चाहता हूँ के पास धारक, आरक्षण कोच में या सुपर फास्ट गाडी में सफ़र कर सकता है? खुद पास धारक अपने डिब्बे से आम इंसान को, टिकट होने के बावजूद दक्के देके बहार उतार देत है, ये भारतीय रेल का कैसा इंसाफ है? सख्ती बरतने की ज़रूरत है/

दूसरी शिकायत मेरी ये थी के सीट नंबर ४८ बैठने लायक नहीं थी, पीछे से सपोर्ट नहीं था इसी लिए बैठने में असुविधा हो रही थी, इसकी जानकारी भी टिकट चेकर को दे थी, लेकिन उन्होंने कोई जवाब नहीं दिया / उस टिकट चेकर ने अपना नाम भी नहीं बताया/ सिर्फ जनता से पैसे कैसे वसूले जाये टिकट चेकर इस में ज्यादा ध्यान देते है/ दु:खद बात है /

में उम्मीद करता हूँ इस विषय में जाँच होगी और छोटे से छोटी शिकायत पर ध्यान ज़रूर देंगे / संतोष कारक जवाब की उम्मीद करता हूँ./

धन्यवाद् /

कनैयालाल गेलाराम नागपाल, वड़ोदरा.

दिनांक : ३०-११-२०११

Indian Railway — Tatkal Scheme

Mostly I seen the below Tatkal clause is the jackpot for TT/Railway and big pain for passengers. Hence this point should be modified by providing the alternate solution to the passenger.
My question is, if the passenger is booked the ticket with his ID number for 4 person and paid full money and unfortunately fail to journey, how it will be consider as without ticket for rest of the passengers. And one most impotent note is that, there is no alternate ID proof option available on reservation form. So I believe this below tatkal point is not sensible.

‘’’’“e. If the passenger whose identity card number is indicated on the ticket is not traveling, all other passengers booked on that ticket, if found traveling in train, will be treated as traveling without ticket and charged accordingly.”’’’

http://pgportal.gov.in/Grievance.aspx
Your Registration Number is : MORLY/E/2011/07243
Dear Sirs
When I searched the net for fare from Chennai Egmore to Mayiladuthurai, the fare showed was
16175 NAGORE EXPRESS 7-1-2012 CHENNAI EGMORE MAYILADUTURAI J SRCTNW

Train Type Distance (kms)
MAIL_EXPRESS 281


Fare/Charges Class -- Sleeper
Base Fare 127
Reservation Charges 20
Superfast Charges 0
Other Charges 0
Total Amount 147
Concession Amount 58
Net Amount 89





and for return journey the fare shown was From Tanjore to Chennai Egmore
Train Number Train Name Date
(DD-MM-YYYY) Source Station Destination Station Concession Code
16180 MANNAI EXP 9-1-2012 THANJAVUR CHENNAI EGMORE SRCTNW

Train Type Distance (kms)
MAIL_EXPRESS 351


Fare/Charges Class -- Sleeper
Base Fare 150
Reservation Charges 20
Superfast Charges 0
Other Charges 0
Total Amount 170
Concession Amount 70
Net Amount 100





But when I went to booking counter at ICF I paid Rs 101 and 124 vide PNR No [protected] & [protected]

Please advice why this difference fare was collected or the fare differ for Lower berth?

Would appreciate your reply

Indian Railway — damage while unloading

I booked my Scooty From Patna to Nagpur but the railway people did not unloaded the vehicle here. It went to Bangalore. All most after 15 days after visiting parcel office so many times i got my Vehicle But it was totally damaged. the front portion was completely broken and the side mirror was not there. They are not taking Complain against it but i have submitted an application there. I do not Know how to get claim from Railway for the damage as well as late supply of my Scooty.

I would like to bring your attention to the harassment done to the Handicapped People when they go to buy a ticket from the counter producing their Concession Certificate.
Shouldnt there be a separate counter for the handicapped? If atall it is there, there is nobody to attend and assist the handicapped. They have to stand in the same queue as others to get their tickets done which is inhumane on your part.
The people sitting at the counter always have a problem making concessional tickets either have a problem with the stamp, it should be A ROUND STAMP or THE STAMP IS NOT CLEAR ENOUGH or THE NAME OF THE DOCTOR IS NOT LEGIBLE, etc. They always have a reason to avoid making such concessional tickets. I would like to mention one such place where they always have a problem with the Certificate whereas we have been getting concession from other counters in the city. This is the RAILWAY BOOKING COUNTER near ELGIN ROAD. They seem to have a problem every time.
Why dont you train your people enough in this matter so that they understand the value of other's time and stop being negligent towards them.
It would be nice if you could make the Concessional Certificates ONLINE and issue a Handicapped Card which could be verified by the authority when they are travelling. This Handicapped Card could be of the size of a PAN Card which is convenient to be carried than the normal A4/Legal size papers.
It is an earnest request to you to look into this matter and find a more convenient way so that the Handicapped People are saved from running around sometimes to the Government Hospitals and sometimes to the Railway Booking Offices for no reason. Hope you will look into this matter urgently and make India a better place to live in for the disabled.
Regards

This is regarding damage done while unloading the Scooty by the railway people. Today i went to the Honda Workshop to repair it. They have given me the estimated cost of repairing. it is between rs. 5000/- to 6000/-. This is all because of Railway but I will have to pay for it. I do not know what to do in this matter. my Scooty no. is BR 1W 9817. It was Booked from Patna for Nagpur.