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[Resolved]  Ion exchange India Ltd./ Zero B water RO system — Variation in Annual Maintenance contract Amount

we have purchased a Zero B RO water purifier Model NO. SR- 16983 on 25th June 2009 from Surabhi , 18, Jayanti Bazar Jaipur. Ion Exchange India Ltd's Executive Mr.G S Bora ( cell no: [protected]) insisted us to buy this product from any of the dealer and said that this product has so many qualities, he didnt specified the maintenance details that we have to change the candles and other major parts 2-3 times in a year and have to pay approx 4000 Rs. Every year.

As per purchase date the product is in warranty for one year I.e. 25 June 2010, but in may an executive ( Mr. Narendra Kumar [protected]) visited us and he said to take Annual Maintenance contract for the product in Just Rs. 3100.00 for a year that time product was in warranty till june 2010 so we denied to take AMC but comitt to do so after warranty period , now product is completely not working and we are very disturbed due to non availability of fresh drinking water in house as small kids are here in my joint family, today when we called to Ion Exchange people the service man asked us to charge 4214 rs. less 10% then we said to him that we have comitt to pay 3100 but he denied and said that we are directly from the company and Mr. narendra is from any of franchisee , as when we called Mr. narendra and his boss ( Mr. Rajesh [protected]) they are quite rude to us and talk very ill mannerly and harsh words to us and said to charge Rs. 3600 now as they are taking our unusual benefit and when i said them to complain he behaves very ill mannerly and said , whatever i can do i m free to do, so this is a request from my side to cancell the franchisee of these kind of people who have no manners how to talk to consumer and kindly take a necessary action for the cure of our problem as we are in a big trouble.
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Complaint marked as Resolved Aug 13, 2020
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    Jaipur
    Rajasthan
    India

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