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[Resolved]  SBI Dooravaninagar — Service is too bad... horrible experience

Dear Chief Manager,

Today morning i had a very experience with dooravaninagar branch.
I went at 9 AM to get a DD for my ICWAI Exam application & was the FIRST person to present DD challan & challan to transfer amount from my account.
Actually, for 1/2 hour no person came to the seat. Finally, a lady came & started the computer. She acted as if she was using computers for the first in her life.

Even though i requested her, she started giving DD's to others but not to me. At 10:45, she told that there is no balance in my a/c.

I have few questions:
1. Why there is not queueing system ?
2. does it really take 1 hour 45 minutes to issue 1 DD ?
3. Does the staff know how to operate computers ? I feel, they are old enough to do some clerk jobs instead playing with cusotmer lives...
do you know, my last date of DD submission for exams was today & i took 1/2 day off at office.
Why she didn't process my DD first ?

4. At 11 AM, i drew cash & went to her requesting to process it again. She just tore my old challan.
When i asked about this, she just started yelling at me.

Is this customer service ??

Very cheap mentality employees .. .shame on the dooravaninagar SBI employee
Complaint marked as Resolved Aug 13, 2020
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