[Resolved] Siva musicals Bangalore /Roland microcube — Missing strap/Belt.
I recently purchased a Roland Microcube Guitar amplifer from Siva Musicals MM Road Frazer Town Bangalore for 5500/-.
When I opened the Box back at my home, the carrying strap was missing, I promptly reported the missing product to Siva musicals. The person who answered my phone said that the strap was misplaced in the shop and would instruct the his people to search for it and hand it over to me as soon he finds it. I did understand his situation and agreed to it.
Later after a week, When I called and spoke to the same guy, he said he needs 2 more days and if he doesnt find it, then he would give some alternate. I didnt agree to the alternate, because i know he would give a cheap quality belt. I belive if a sale is made then its the right of the customer to get Genuine company product and not some scrap.
In the middle of conversation the person starting speaking rude and even shut the phone.
Is this ethical Business?
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Aug 14, 2020Complaint marked as Resolved
Category: Electronics & Appliances
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