[Resolved]  Tata Indicom — Misleading customers

Address:

West Bengal

--- On Sat, 30/10/10, customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in> wrote:


From: customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in>
Subject: Fw: Re: Fw: Your duplicate Tata Indicom phone bill for October( complain no[protected]~~M2958156
To: [protected]@yahoo.co.in
Date: Saturday, 30 October, 2010, 2:44 PM





Dear Mr. Ajay

Greetings from Tata Indicom!

This is with reference to your email dated 30-Oct-2010 regarding your TATA Indicom number [protected].

As per your email, please be informed that the complaint registered through the docket number[protected] has been closed after our executives verified your records and found that you have been charged correctly as per your tariff plan.

Kindly note that the discount scheme of Rs.200 /- per month for 12 months was activated on 30-Sep-2010 and hence the scheme will be applicable till 30-Sep-2011.

The bill for the month of Oct' 10 was generated for the period from 09-Sep-2010 to 08-Oct-2010 in which the monthly rentals were charged for the period from 15-Sep-2010 to 08-Oct-2010. However, as the discount scheme of Rs.200 /- per month for 12 months was activated on 30-Sep-2010 the discount has been provided from 30-Sep-2010 to 08-Oct-2010.

Also, we would like to inform you that the request registered through the docket number[protected] to waive off an amount of Rs. 100 /- has been processed and the outstanding amount reflecting against the above mentioned number as of now is Rs. 628 /-.

For any assistance please feel free to call us at 121,our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Ms. Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Thanks and Regards

Shiva Kumar P – Senior Manager – Customercare – Kolkata
Contact No –[protected], www.tataindicom.com



-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:15:25.0
To : customer.[protected]@tatatel.co.in
Cc: cs.[protected]@tatatel.co.in
Subject: Fw: Re: Fw: Your duplicate Tata Indicom phone bill for October( complain no[protected]~~M2958156
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Still awaiting reply from your side

--- On Thu, 28/10/10, ajay jha <[protected]@yahoo.co.in> wrote:


From: ajay jha <[protected]@yahoo.co.in>
Subject: Re: Fw: Your duplicate Tata Indicom phone bill for October( complain no[protected]~~M2939036
To: customer.[protected]@tatatel.co.in
Cc: cs.[protected]@tatatel.co.in
Date: Thursday, 28 October, 2010, 7:09 PM







I think you people are too weak at financial calculation , Plz recheck the discount portion

Bill is charged on pro-rata basis for 24 days whereas discount given for 9 days .

Its not abt the money involved , I just want to know that ayou people think that all the customers of tata indicom are full.

This is the last time that i have initiated a complaint with Mr Pankaj ( Maharashtra circle) as currently i am in mumbai ( my complaint no is[protected] .

Plz take necessary action otherwise i have to take some other action against your company for misleading your customer .


Attached herewith a copy o[censored]r bill .


Warm Regards
CA Ajay Jha


--- On Thu, 28/10/10, customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in> wrote:


From: customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in>
Subject: Fw: Your duplicate Tata Indicom phone bill for October( complain no[protected]~~M2939036
To: [protected]@yahoo.co.in
Date: Thursday, 28 October, 2010, 3:37 PM



Dear Mr. Ajay,

Greetings from Tata Indicom!

This is with reference to your email dated 28-Oct-10 regarding your TATA Indicom number [protected]. We value our association with a privileged member of Tata Teleservices such as you.

We owe an apology for the inconvenience cause to you.

As per your mail, we would like to inform you that your complaint number[protected] has been closed stating that you have been charged correctly has per our records even discount has been charged on prorated bases. We have tried to contact you despite of our best efforts we were unable to reach due to which your complaint was closed.

If any concern persists kindly get back to us.

We look forward to a very warm and fruitful association with you.

For any assistance please feel free to call us at 121,our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Ms. Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Thanks and Regards

Shiva Kumar P ¿ Senior Manager ¿ Customercare ¿ Kolkata
Contact No ¿[protected], www.tataindicom.com



-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:45:42.0
To : customercare.[protected]@tatatel.co.in
Cc: nodalofficer.[protected]@tatatel.co.in
Subject: Fw: Your duplicate Tata Indicom phone bill for October( complain no[protected]~~M2939036
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


No response from your side sir



--- On Wed, 27/10/10, ajay jha <[protected]@yahoo.co.in> wrote:


From: ajay jha <[protected]@yahoo.co.in>
Subject: Fw: Your duplicate Tata Indicom phone bill for October( complain no[protected]
To: customercare.[protected]@tatatel.co.in
Date: Wednesday, 27 October, 2010, 12:16 PM







Fed up with your service , This is regarding compliant made officially as on[protected] Vide complain no[protected]

Plz send me a revised bill as you people just for selling connection gives false representation .
Firstly when your executive persuaded me to take connection then i was assured that Connection would cost me @ 750 Per month ( for unlimited plan) , then again when i have taken that connection afterwards your another executive had told me that i have to pay @ 950 per month. After complaint they have intimated me that i have to pay 750 per month and RS 200 will be shown as discount in bill. Now i have received my present bill for 24 days, But discount not calculated on proportionate basis .

You people think that all your customers & consumer are fools and whatever you say your job is finished by selling connection.

If i dnt get the revised bill on my mail by today , then i am not going to pay any late fees and will also take the matter with consumer forum as i think you people just make a fool o[censored]r customer.

The biggest mistake i have made by taking up ur so called photon plus ( Fast Internet as you say)

Thanks

CA Ajay Jha

--- On Wed, 27/10/10, [protected]@tataindicom.com <[protected]@tataindicom.com> wrote:


From: [protected]@tataindicom.com <[protected]@tataindicom.com>
Subject: Your duplicate Tata Indicom phone bill for October
To: [protected]@yahoo.co.in
Date: Wednesday, 27 October, 2010, 1:05 AM










Dear Customer,

Greetings from Tata Indicom!
We constantly strive to ensure that each of your interaction with Tata Indicom is simple and enjoyable. We never shy away from going the extra mile for our valued customers.

As per your request, a duplicate bill has been dispatched to your address. At the same time, we have taken it upon ourselves to also send you an E-bill! An E-bill always reaches you on time, ensuring you never miss due dates. It is easy to store and refer when necessary. And most of all, it saves you Rs.25, by giving you an itemised bill for ISD, STD, value-added services, and local calls, absolutely FREE! It makes so much sense to switch over to an E-bill! Simply SMS "NOPRINT" and send to 121. You can also call customer care to activate ebill only mode.

Along with the E-bill, you can also look forward to a host of other conveniences.

For those who are strapped for time, we have introduced Online Bill Pay. Log on to www.tataindicom.com. Go to the Bill Pay link > Make the payment without having to register. Alternately, you can register for My Account! to view your bill and pay it online. You can make an instant payment from the comfort of your home or office through an Online Bank Account (ABN AMRO, Bank of India, Bank of Baroda, Citibank, Corporation Bank, HDFC Bank, ICICI Bank, IDBI Bank, IndusInd Bank, Jammu & Kashmir Bank, Karnataka Bank, Kotak Mahindra bank, Oriental Bank of Commerce, State Bank of India, Union Bank of India, Axis Bank and Yes Bank).

You can also pay by Credit Card (MasterCard, Visa, Diners, AMEX). Just fill your Credit Card details and payment amount in the Bill Payment Slip (tear-away portion of your bill copy) and drop it in any Tata Indicom drop box.
These are FREE services and are available across all Tata Indicom circles.

To explore the range of convenient payment options available in your city, please Click Here.


We assure you the best service at all times and look forward to a warm and long-standing association with you.

For any assistance please feel free to call us at 121 or at following Customer Care Numbers:





State

Customer Care No

State

Customer Care No


Karnataka

[protected]

Punjab

[protected]


Chennai

[protected]

J & K

[protected]


Kerala

[protected]

Orissa

[protected]


Rest Of Tamil Nadu

[protected]

Rest of West Bengal

[protected]


Madhya Pradesh

[protected]

Assam

[protected]


Delhi

[protected]

North East

[protected]


Gujarat

[protected]

Jharkhand

[protected]


Haryana

[protected]

Kolkatta

[protected]


Rajasthan

[protected]

Bihar

[protected]


UP (East)

[protected]

Andhra Pradesh

[protected]


UP (West)

[protected]

Mumbai

[protected]


Himachal Pradesh

[protected]

Rest of Mumbai

[protected]


Our Photon customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

This is an automated message. Please do not reply.

Thanks & Regards
Team Customer care
Tata Indicom