[Resolved] Triumph Motors, New Delhi: General Motors Dealer — Misleading, Cheat & Fraud done to the customer
It is my sincere request to all of you out there, that not to buy a Chevrolet car from Triumph Motors, New Delhi. They are a big cheat. They will loot your hard earned money and you won't even know about it, trust me on that. Please read my mail sent to them to get a clear picture and the pathetic response from their end.
From: Navneet Sharma
Sent: Monday, May 18, 2009 12:12 PM
Cc: sandeep.[protected]@gm.com; sandeep bara; Customer Assit. Care; Customer Care
Subject: RE: K. A. Mr. Sharma (Plz ignore previous mail)
Hi Mr. Acharya,
It is nice to see at least a reply from your end. However, I also have couple of points to put across.
According to you, the spark PS model was not available with you, then why dint you tell me that before calling me to the showroom. You told me that, when I was at your showroom, at 8:00 pm. Isn’t that frustrating to know, provided that you have travelled for 2 hours, that too with your family. According to you, GM doesn’t accept D.O’s from D.S.A’s, then why do even entertain those people at first go? Why do you even allow those people to enter your premises? Secondly, if you don’t accept D.O’s from D.S.A’s, then on what basis did you call me for the delivery of the car on that day? Do you have any answer for this? Did the D.S.A come at your showroom on that particular evening, just for having evening tea, and in the meanwhile you all thought of making a fool out of the customer!!!!!!!!!!!!!!!
If you were not involved in the case, then why did you even entertained me, if I was coming through a D.S.A. First, make your policies transparent for everyone.
Regarding the registration of the car, you are telling me the same thing in a different language. If my papers were o[censored].P, then how come I got a Delhi temporary number????????
I am not offended by your mail, however I am shocked to know that an AGM of a company of repute can reply to things without even doing a proper check. You people will give 100 calls in a day to sell your car, however now, at this point of time, you did not even take a pain of making me a single call. This is very surprising, that once you have sold the car, you are playing the blame game. This shows the lack o[censored]nderstanding things in one go.
It was just my opinion, please do not reply to this one, as it gave me a very hard time to understand the grammar and the language used in your last reply.
Mr. Bara, if possible from your end, I would be happy to talk to you regarding this.
From: [protected]@yahoo.com [mailto:[protected]@yahoo.com]
Sent: Friday, May 15, 2009 9:14 PM
To: Navneet Sharma
Cc: sandeep.[protected]@gm.com; sandeep bara; Customer Assit. Care; Customer Care
Subject: Fw: K. A. Mr. Sharma (Plz ignore previous mail)
Dear Mr. Navneet Sharma,
First of all please ignore my previous mail.
We have gone through the mail & found that a lot of baseless issues were mentioned. As per your complaint in first Para that you have visited our showroom in the first week of January'09 for taking the delivery for Spark PS Model which was not available with us. I would like to clarify you that there was no issue regarding the Spark PS model. The car was not delivered. The Delivery Order (D.O.) was been issued through a DSA which was accepted by us. As we have very bad experiences with the DSA people that’s why we never accept the D.O. from the DSAs. But still you have approached these people for getting finance and insurance of your car and now why you are involved us in your complaint regarding the booking & financing part .You know everything about the DSAs but still you want to involve us .If your case was rejected from the Bank or something else regarding the finance or insurance all these matter should be settled between you & your DSA (The Broker). Further, why you always say that the GM Sales people don’t cooperate. When we are not involved in this case, firstly you clear all your issues related to finance as well as insurance with your DSA.
We have delivered the car to you on 28th January, 2009 against the HDFC Bank Delivery Order. As you mentioned in your Para No. 3 that you finally got your loan sanctioned without the help of GM Sales; Now, from where the question has arrived for EMI issues. Once we are not involved why you are trying to create our involvement.
As per your Para No. 4 regarding the complaint for registration of car; I would like to tell you that the process of registration as per the registration department is that for getting a car registered in U.P. we have to take the temporary registration from RTO of Delhi. Only then we can register the car in the RTO o[censored].P. As per your address proof of Vaishali (Ghaziabad) how can we register this car in Delhi; I would like to tell you firstly confirm from the relevant authority regarding the issue, then make complaint if you feel necessary.
As per your last complaint regarding the sales person who was angry on you regarding the feedback given by you; I want to know from you that if my call centre has taken a feedback from you and want to clarify with the sales person regarding your problem/issues then what is wrong in it ? He has called you and explained you regarding your entire issues which found baseless and non genuine. He has advised you to talk to DSA as your entire problem is related with that DSA.
My only request to you that please check your complaint & try to resolve your issues with your DSA and do not blame on us. I am sending the photocopy of D.O. issued by the bank to you.
If you feel any query or any further issue you may contact the undersigned.
AGM - Sales
Mobile No. : [protected]
--- On Fri, 15/5/09, sandeep.[protected]@gm.com <sandeep.[protected]@gm.com> wrote:
From: sandeep.[protected]@gm.com <sandeep.[protected]@gm.com>
Subject: Fw: K. A. Mr. Sharma
To: [protected]@yahoo.com, triumphdel.[protected]@gmidealer.com
Date: Friday, 15 May, 2009, 4:56 PM
We discussed this day before yesterday, still no mail from your side , why?
Chevrolet Sales India Pvt. Ltd.
1st Floor, Plot. No. 15, Sector 32
Ph:[protected] EXT 1212
----- Forwarded by Sandeep Bara/IN/GM/GMC on 05/15/2009 04:55 PM -----
05/15/2009 04:49 "[protected]@mail.com"
RE: K. A. Mr. Sharma
This is my third mail to GM and still no response from your end, except
Could you please tell me the turn-around-time for the same?
From: gmi.[protected]@gm.com [mailto:gmi.[protected]@gm.com]
Sent: Wednesday, May 13, 2009 12:43 PM
To: Navneet Sharma; [protected]@mail.com; sandeep.[protected]@gm.com
Subject: K. A. Mr. Sharma
Dear Mr. Sharma,
We are in receipt of your e-mail message, concerning your Chevrolet Spark.
At the outset, we take this opportunity to extend our thanks to you for
sharing your feedback with us.
We appreciate the diligence in pointing your service experience with our
Dealer M/s Triumph Motors, Delhi to us, as this will help us to streamline
the systems & processes at our dealers.
At the outset, Based on your e-mail message, we are currently looking into
the details of this matter and investigating the same with the concerned
authorities at M/s M/s Triumph Motors.
We thank you for giving us an opportunity to assist and assure you that we
would remain committed, as ever, to serve you and hope that you will
continue to retain your faith in the ‘Chevrolet’ Brand forever.
Customer Assistance Center
Chevrolet Sales India
E- mail - gmi.[protected]@gm.com
24X7 Customer Care Help Desk : 30308080
Navneet Sharma <[protected]@hcl.in>
05/12/2009 05:34 PM To
Hi GM Motors,
I have bought a Chevrolet Spark LS on 28th Jan’09 from GM motors showroom,
located at Wazirpur Motors, New Delhi. However, the whole experience of
buying a new car was a lot more than pathetic. I was promised that the car
would be delivered to me in January first week. The showroom people called
me up around 5-6th December, I went there with my family and with the money
(,please note that it is a 2 hour run from my place to showroom). Then they
told me that we cannot deliver the car, as you do not have Delhi documents.
They should have told me that well before in advance. Then they told me
that they do not have PS model, so I had to go for LS. They told me that
you can only get the temporary number o[censored]ttar Pradesh (as I have my
documents of vaishali, Ghaziabad), so we cannot deliver you the car today.
No issues, I came back home after making a initial down payment of
A month gone no progress at all. I went there again and requested them to
give my money back. They told me that, now they have paid the money to
reliance for the insurance so they can only refund the rest of the money,
this was around 10th Jan’ 2008. According to them, insurance had been done
for the car which I have not even bought so far, and the loan was also not
sanctioned by that time. HOW CAN A COMPANY LIKE GM DO
I gave them n number of calls in a day, no response. On the top of it, the
GM sales people are so aggressive at that particular showroom, that they
even threat their customers. I went to the bank and finally got my loan
sanctioned, with no help of GM. It would be a surprise to you that they
were cheating on me in EMI’s. GM sales guy and his loan provider friend
told me that there will be a total of 38 EMI that I would be required to
pay, which the bank (HDFC) told me is 35.
The biggest surprise comes now. On 28th January’09, when I went to the
showroom to get the delivery of the car, I found that the temporary number
is of Delhi, however I deposited Uttar Pradesh documents. The sales guy was
so adamant on the U.P temp. number, than how can you give me Delhi temp.
number, when you do not have supporting documents for the same. Now my
permanent number has come from U.P.
I am very sorry to say that I would not suggest anyone to buy a Chevrolet
from that showroom. Then a week ago, I got a call to from GM to share my
feedback, I told them the whole story. As soon, as the feedback call got
finished, I got a call from the same sales guy and he was angry with my
feedback. DOES YOUR FEEDBACK TEAM SHARE A CUSTOMER’S GENUINE FEEEDBACK WITH
THE SALES PEOPLE AS WELL?????????????
Please look into this matter, as I would not like anyone else to get same
sort of experience from GM.???
Hope to hear from you soon.
Car# U.P 14 AV ****
Complaint marked as Resolved Aug 14, 2020