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Courier Not Delivered To Customer — Not delivering courier

Hi,
Iv'e booked a courier from pune to bangalore on 19/03/2016 and which is expected to deliver on 22/03/2016, But it is still pending to reach customer and meanwhile am getting ridiculous answers if i call the person in pune and the numbers which they provided in Bangalore are not even picking from Weeks.
And the worst thing is customer care, the number in website does not even exists.
My consignment number is[protected].
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    Courier Not Delivered To Customer
    Pune
    Maharashtra
    India
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