EaseMyTrip.com Complaints & Reviews

Few hours ago, I booked a flight ticket from Bengaluru(BLR) to Prayagraj (IXD) dated for[protected].
Amount of ₹3760 got deducted from my bank account but I didn't got ticket.

Aug 6, 2021

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Dec 2, 2020

Verified Support

Dear Easemytrip Patron,

Greetings from Easemytrip.com!

We request you to share your Email ID and Contact Number used by you at the time of Booking.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

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Booked flight ticket for 22 April travel. Dur to covid, had to cancel. Ticket total price was 10622. Initially easemytrip refunded only 4022 saying Spice Jet did provide full refund. I contacted Spice Jet and they said they have released full refund. I then asked easemytrip to refund the remaining amount and provided email from Spice Jet. They agreed and since then, easemytrip is saying they are working on it and has not refunded my money. It has been 8 months. Please help

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Address: Lonavala

Website: EaseMyTrip.com

Booking I’d- EMT76867801
Hi,
I had booked double bed room but hotel provided us 2 single beds.
How can hotel behave rudely and ask honeymoon couple to adjust for this thing.
We had told upgrade our room i[censored] don’t have double bed room available.
Receptionist were rude.
I want refund money for this booking
Photos attached for your reference.
Worst condition of hotel room.

+3 photos

+1 videos

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On 23 november 2020 i have booked a ticket online via easemytrip.com from ahmedabad to gadu, date of journey being 25 november 2020 by bus. I received a ticket saying booking rejected. But amount 540rs. Was deducted. On query via email but not answering contect number not working. The easymytrip cheated on me what i do now

+1 photos

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 27, 2020

Verified Support

Dear Easemytrip Patron,

Greetings from Easemytrip.com!

We regret the inconvenience caused.

We request you to share us your Booking Details or Contact Details so that we can assist you better.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

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While doing the flight booking, I had booked 2 seats and made the payments for those seats. However, we were offered different seats at Air India counter and after having spoken to Air India team (Customer Service, ground personnel etc. ) they informed the amount would be refunded. I thereby raised it with easemytrip Customer Service. It has been 15 days and despite of rigorous follow ups with them no response is received. Every time I had called, I received only one answer to wait for 24-48 hours and even thereafter no response. This is very irresponsible action and attitude of easemytrip. Pretty worst customer care service response.

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Hi i was trying to book flight ticket but my booking failed & amount debited. I got message displayed in screen booking failed incase your amount has been debited we will initiate refund in 3 to 4 days & following up with their customer care.They first told me wait for 10 working days you will get refund but i waited till now i have not received amount & also told me to get back to us if you not get amount but now there team not helping saying we have not received amount. I also see my transaction via mobikwik was success & for same screenshot share to their email.Kindly refund amount .

+1 photos

Dec 3, 2020

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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Nov 24, 2020

EaseMyTrip.com Customer Care's response Dear Mr.Shubham,
Greetings from Easemytrip!!!

If you booking is not confirmed and your amount is deducted from your bank account then it will be auto reverse within 7 to 10 working days.

Nov 25, 2020

Updated by Shubham Kumar pandey1 The given timeline by you have been passed . Kindly help with refund.

Nov 26, 2020

Updated by Shubham Kumar pandey1 Here is proof of my payment gateway transaction of rs 3400.6
Is success on 8th nov . Kindly refund my amount.

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S

Shubham Kumar pandey1

from Gurugram, Haryana

Nov 24, 2020

The given timeline by you have been passed . Kindly help with refund.

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Address: CISF UNIT ASG RAJKOT AIRPORT, AIRPORT COLONEY

My mobile no [protected]
I want to fully refund my cancellation railway ticket

pnr no [protected]

howrah to ahmedabad

dibyendu mal

sudeshna mandal

doj 06.11.2020

mobile no [protected]

[protected]@gmail.Com

i launched a complain easymytrip on dated 06.11.2020 but i have not received my money till date...So please refund my money urgently as soon as possible ...I calling easymytrip 5 times but no solution...Please fully refund my money...

Aug 6, 2021

Complaint marked as Resolved

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 23, 2020

Verified Support

We regret the inconvenience caused. Would request you to share your Booking details so that we can assist you accordingly.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

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[email protected]'s reply, Nov 23, 2020

Pnr no..6742742704
Passenger name..Dibyendu MAL
Sudeshna mondal
DOJ...06.11.2020
Mobile no..7908067324
Howrah to ahmedabad
[email protected]

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Address: CISF UNIT ASG RAJKOT AIRPORT, AIRPORT COLONEY

I want to fully refund my cancellation railway ticket

pnr no [protected]

howrah to ahmedabad

dibyendu mal

sudeshna mandal

doj 06.11.2020

mobile no [protected]

[protected]@gmail.Com

i launched a complain easymytrip on dated 06.11.2020 but i have not received my money till date...So please refund my money urgently as soon as possible ...I calling easymytrip 5 times but no solution...Please fully refund my money...

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R

[email protected]

from Powai, Maharashtra

Nov 21, 2020

My mobile no [protected]

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During the train ticket booking the money is deducted but ticket not book because i cannot login on IRCTC due to bad network so plzz refund my money.the transaction slip is attached here.my name intisar ali khan and mail address [protected]@gmail.com
Contact number :-[protected]

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Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 23, 2020

Verified Support

We Regret the inconvenience caused.We request you to share the Email ID and Contact Number mentioned by you at the time of Booking or you can share your Contact details so that we can assist you better.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092v

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I have booked a Air Asia flight through Easemytrip.com . Due to Covid situation the flight was cancelled by Air Asia and I have received a mail from Air Aisa stating that full refund is initiated to Easemy trip and subsequently I have received a mail from Easemy trip that they have also initiated the refund to my account. However I have been following it up with Ease my trip for last 5 months through mails and calls . I do have the complete correspondence history of the mails with me.

I still did not get the refund from Easemytrip.

Please advice all details I need to upload to file an official complaint.
Regards
S V Pillai

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 20, 2020

Verified Support

We request you to share us your Booking details and Contact Details so that we can assist you accordingly.
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

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The PNR No. OQFNSE bearing booking ID No. EMT[protected] was cancelled in April. Indigo has refunded to EaseMyTrip but EasMyTrip is nor refunding the amount even after several request

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 20, 2020

Verified Support

We have forwarded your query to the concern department. You will get an update ASAP.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

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Yadavsn's [Complaint's author] reply, Nov 24, 2020

I am getting the same reply that "your query has been forwarded to the concern department" since last two months. Its complete cheating with customer. May I get contact details of any responsible person of Easemytrip instead of customer support system who are there only to forward the query without any outcome.

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Address: Delhi

Hi Team,

Myself Arijit Das booked a flight from Kolkata to Bangalore which was later cancelled.

Indigo has issued me a credit note amounting to 4100 but my account is credited by 2757 from easy my trip.

Several time I drop mailed to them and called also to understand gap between 4100 and 2757 but didn't receive any proper reply.
If possible please help me.

Regards
Arijit

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 20, 2020

Verified Support

We request you to share us your Booking details or Contact Details so that we can assist you accordingly.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

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darijit7's [Complaint's author] reply, Dec 30, 2020

Booking id:-EMT74010950.
Ph#8274902842
Mail id:[email protected].

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I booked a room with easemytrip money Got deducted but now I didnot receive any confirmation about the booking Unable to find any booking but money is deducted when asked employee are saying there Is no booking but i have the proof of payment.

Name - Sheeja Esaiazhagan
Email - [protected]@gmail.com
Mobile - [protected] / [protected]

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May 22, 2021

Complaint marked as Resolved

Resolved

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Sir, I was booked ticket from Delhi to Guwahati on 08/10/2020 through ease my trip vide EMT75196771. Amount deducted but ticket not booked. I have been contacted EMT for so many times and write mail also but they told everytime it will be credited within 3_5 days but still waiting for refund.please do need full. Thanks

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Easemytrip shared wrong baggage details which cost me 4000rs, they shared 20kg baggage allowed and we were 2 people and we carry 38 kg round figure, as ler indigo they saud we allowed 15kg baggage and due to that it cost me 4000 rs extra, I shared all proof with easemytrip and they confirm it's their mistake and they are dragging my issue from more than a month since Oct 6 and no refund is initiated and they are continuously sharing same script that they are working on it but nothing is going on.

+2 photos

Aug 12, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Address: E-3 Type-III C.A.D. Colony Jorbagh Road New Delhi Safdarjung Airport New Delhi-110003.

On 07th Nov 2020 I have booked two time train tickets in train Jabalpur-Nizamudin from AGC-NZM. Money Rs.542.70+542.70=1085.40 had deducted my A/c but both time ticket were not generated through your easemytrip app. So, kindly return my money Rs.1085.40 at the earliest. My email I'd is [protected]@gmail.com and C.no. is [protected] Thanks.

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Aug 6, 2021

Complaint marked as Resolved

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 11, 2020

Verified Support

We request you to share your Booking or contact details so that we can assist you accordingly.
You may reach out us by below mode of communication.
Our customer care services available on[protected], 43030303
You may also write us on [protected]@easemytrip.com
Chat with EaseMyTrip to know more click here, https://www.easemytrip.com/whtsapp.html

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My Malaysian airline flight from Melbourne to Delhi via KL for 26th March 2020 (Booking id EMT[protected] has been cancelled due to travel restriction imposed by Indian Govt.

Malaysian Airline has confirmed me that they have already refunded for this partial flight to ease my trip.

Whereas Ease my trip representative always say they are working to check the details but hadn't done anything from past 7 months.

Regards
Navjeet Chahar

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EaseMyTrip.com customer support has been notified about the posted complaint.

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Nov 11, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

Nov 13, 2020

Updated by Navjeet Chahar @Easemytrip.

Thanks for replying back.

Please do note that Malaysian Airlines has confirmed that they have refunded the cancelled flight ticket from MEL-KUL-DEL for both passengers.

Looking forward to get a prompt refund.

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I have booked Indigo flight 6E and was cancelled due to lockdown. Now I am booking the new ticket but I am unable to use Indigo credit shell. It is showing the error and PNR number is not working for the same. Moreover, I am trying the customer service number and not able to contact for assistance. It is really frustrating that customer cannot use his own credit for their tickets. Kindly look into the matter and update the same as I have to book new ticket.

Aug 9, 2021

Complaint marked as Resolved

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Nov 09, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We request you to share your Booking details with us so that we can check and assist you.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Address: C-3/202, Ex 2 , Mahagun appt, Shalimar garden, Sahibabad, Ghaziabad

I have booked a flight ticket from Delhi to jammu of Rs 10830 but ticket has bot been booked please help me as soon as possible

+1 photos

Aug 6, 2021

Complaint marked as Resolved

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 9, 2020

Verified Support

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We request you to share your Booking or Contact details so that we can assist you accordingly.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Booked my indigo Flight ticket through EaseMyTrip in the month of March with PNR No.-IW18SK, But due lockdown the flight was cancelled, the Indigo was refund my total amount 17256/- to EaseMytrip in the month of July. Today is 4th november, the EaseMyTrip not refunded my amount to me...I call or request several time to easemytrip but there is no response from their end...

from last 3 months their customer representative give only one answer that your refund request is in under process and you will get with in 7 working days..

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EaseMyTrip.com reviews & complaints page 38

Booked a flight ticket, amount got deducted but ticket not booked.

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Refund not provided for 8 months

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Wrong room provided

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Bus ticket rejected but amount not refunded

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Refund on seat allocation

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Refund till now not given for failed booking EMT_1064629787

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Fully refund cancelled Railway ticket reg my mobile no 7908067324 reg

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Fully refund cancelled Railway ticket

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Money deducted but train tickets not book

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Refund not paid

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Refund of cancellation amount

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Not getting details of deduction and refund amount

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Unable to find any booking but money is deducted when asked employee are saying there Is no booking but I have the proof of payment

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Not getting back return my money

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Baggage wrong details cost me 4000 rs extra

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I am complaint about deducted two times Rs.542.70 but ticket not generated

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Malaysian Airline Flight was cancelled on 26th March 2020

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Indigo credit shell not working with easemytrip

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Money duducted ticket not booked

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Neve booked your ticket through EaseMyTrip

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