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EaseMyTrip.com Complaints & Reviews

www.easemytrip.com

3.3

Updated: Nov 25, 2025

Complaints 1324

Resolved

776

Unresolved

548

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EaseMyTrip.com reviews & complaints page 39

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Address: Delhi

Hi Team,

Myself Arijit Das booked a flight from Kolkata to Bangalore which was later cancelled.

Indigo has issued me a credit note amounting to 4100 but my account is credited by 2757 from easy my trip.

Several time I drop mailed to them and called also to understand gap between 4100 and 2757 but didn't receive any proper reply.
If possible please help me.

Regards
Arijit

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 20, 2020

Verified Support

We request you to share us your Booking details or Contact Details so that we can assist you accordingly.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

darijit7's [Complaint's author] reply, Dec 30, 2020

Booking id:-EMT74010950.
Ph#8274902842
Mail id:[email protected].

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I booked a room with easemytrip money Got deducted but now I didnot receive any confirmation about the booking Unable to find any booking but money is deducted when asked employee are saying there Is no booking but i have the proof of payment.

Name - Sheeja Esaiazhagan
Email - [protected]@gmail.com
Mobile - [protected] / [protected]

+2 photos

May 22, 2021

Complaint marked as Resolved

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Sir, I was booked ticket from Delhi to Guwahati on 08/10/2020 through ease my trip vide EMT75196771. Amount deducted but ticket not booked. I have been contacted EMT for so many times and write mail also but they told everytime it will be credited within 3_5 days but still waiting for refund.please do need full. Thanks

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Easemytrip shared wrong baggage details which cost me 4000rs, they shared 20kg baggage allowed and we were 2 people and we carry 38 kg round figure, as ler indigo they saud we allowed 15kg baggage and due to that it cost me 4000 rs extra, I shared all proof with easemytrip and they confirm it's their mistake and they are dragging my issue from more than a month since Oct 6 and no refund is initiated and they are continuously sharing same script that they are working on it but nothing is going on.

+2 photos

Aug 12, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Address: E-3 Type-III C.A.D. Colony Jorbagh Road New Delhi Safdarjung Airport New Delhi-110003.

On 07th Nov 2020 I have booked two time train tickets in train Jabalpur-Nizamudin from AGC-NZM. Money Rs.542.70+542.70=1085.40 had deducted my A/c but both time ticket were not generated through your easemytrip app. So, kindly return my money Rs.1085.40 at the earliest. My email I'd is [protected]@gmail.com and C.no. is [protected] Thanks.

+2 photos

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 11, 2020

Verified Support

We request you to share your Booking or contact details so that we can assist you accordingly.
You may reach out us by below mode of communication.
Our customer care services available on[protected], 43030303
You may also write us on [protected]@easemytrip.com
Chat with EaseMyTrip to know more click here, https://www.easemytrip.com/whtsapp.html

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My Malaysian airline flight from Melbourne to Delhi via KL for 26th March 2020 (Booking id EMT[protected] has been cancelled due to travel restriction imposed by Indian Govt.

Malaysian Airline has confirmed me that they have already refunded for this partial flight to ease my trip.

Whereas Ease my trip representative always say they are working to check the details but hadn't done anything from past 7 months.

Regards
Navjeet Chahar

+1 photos

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

Nov 13, 2020

Updated by Navjeet Chahar @Easemytrip.

Thanks for replying back.

Please do note that Malaysian Airlines has confirmed that they have refunded the cancelled flight ticket from MEL-KUL-DEL for both passengers.

Looking forward to get a prompt refund.

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I have booked Indigo flight 6E and was cancelled due to lockdown. Now I am booking the new ticket but I am unable to use Indigo credit shell. It is showing the error and PNR number is not working for the same. Moreover, I am trying the customer service number and not able to contact for assistance. It is really frustrating that customer cannot use his own credit for their tickets. Kindly look into the matter and update the same as I have to book new ticket.

Aug 9, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We request you to share your Booking details with us so that we can check and assist you.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Address: C-3/202, Ex 2 , Mahagun appt, Shalimar garden, Sahibabad, Ghaziabad

I have booked a flight ticket from Delhi to jammu of Rs 10830 but ticket has bot been booked please help me as soon as possible

+1 photos

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 9, 2020

Verified Support

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We request you to share your Booking or Contact details so that we can assist you accordingly.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Booked my indigo Flight ticket through EaseMyTrip in the month of March with PNR No.-IW18SK, But due lockdown the flight was cancelled, the Indigo was refund my total amount 17256/- to EaseMytrip in the month of July. Today is 4th november, the EaseMyTrip not refunded my amount to me...I call or request several time to easemytrip but there is no response from their end...

from last 3 months their customer representative give only one answer that your refund request is in under process and you will get with in 7 working days..

EaseMyTrip.com customer support has been notified about the posted complaint.

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I Booked my indigo Flight ticket through EaseMyTrip in the month of March with PNR No.-IW18SK, But due lockdown the flight was cancelled, the Indigo was refund my total amount 17256/- to EaseMytrip in the month of July. Today is 4th november, the EaseMyTrip not refunded my amount to me...I call or request several time to easemytrip but there is no response from their end...

from last 3 months their customer representative give only one answer that your refund request is in under process and you will get with in 7 working days..

Nov 4, 2020

Complaint marked as Resolved

Complaint not resolved yet

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We would like to inform you that refund already has been done for Booking ID EMT71414851 to the EMT Wallet.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

Nov 06, 2020

Updated by Vinay175 But i want my refund in my bank account, the details are shared with EMT, but amount not credited in bank account yet

Nov 06, 2020

Updated by Vinay175 Complaint not Resolved yet

Verified Support

Nov 09, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

If you wish to transfer your refund from EMT wallet to any of your alternative bank accounts, please login into MyBookings.EaseMyTrip.com and submit your banks details by choosing an option to Transfer Money to bank.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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I have booked the ticket from ease my trip for dec 6th

I have not received the ticket but amount got debited

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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S

sristibhadani30

from Powai, Maharashtra

Nov 3, 2020

I was booking from Calcutta to Bangalore Air India flight at 10:30

EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 4, 2020

Verified Support

We request you to share your contact details given at the time of booking, so that we can assist you accordingly.
You may reach out us by below mode of communication.
Our customer care services available on Tel :[protected], 43030303
You may also write us on [protected]@easemytrip.com
Chat with EaseMyTrip to know more click here, https://www.easemytrip.com/whtsapp.html

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I Booked my indigo Flight ticket through EaseMyTrip in the month of March with PNR No.-IW18SK, But due lockdown the flight was cancelled, the Indigo was refund my total amount 17256/- to EaseMytrip in the month of July. Today is 3rd november, the EaseMyTrip not refunded my amount to me...I call or request several time to easemytrip but there is no response from their end

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 3, 2020

Verified Support

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

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A journey from Bagdogra to Lucknow and back was booked vide PNR No. OQFNSE and booking ID: EMT [protected]. However, due to COVID 19, flight were cancelled. I inquired from the airline i.e. Indigo, they informed me that an amount of Rs 5924/- was refunded to easemytrip. But Easemytrip has not refunded the money to me even after many request over [protected]@easemytrip.com. Neither II am getting any solution from customercare

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

Nov 11, 2020

Updated by Yadavsn No action has yet been taken on my complaint

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I had some 8 tickets booked for the month of May and the airlines were not operating that time due to the corona guidelines. But it has been more than 7 months now and I still have not been refunded the amount. The amount of my ticket is Rs.28196.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Nov 02, 2020

Updated by Ankit Lahoti I had some 8 tickets booked for the month of May and the airlines were not operating that time due to the corona guidelines. But it has been more than 7 months now and I still have not been refunded the amount. The amount of my ticket is Rs.28196. Easemytrip says Airindia will refund the money and Airindia says to follow up with Easemytrip. I booked ticket through easemytrip and they should pay the money

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 3, 2020

Verified Support

We request you to share your Booking ID or PNR, so that we can assist you accordingly. As attached file is not clear.

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I have booked a flight via EMT (EMT[protected] but due to COVID-19 issue need to cancel it. As per Indigo, they have refunded the amount of 4832 on 29th March 2020. Today is 31st Oct 2020, till the money has not come back to me. I am tired of sending emails to them as they don't bother to reply. When I use to chat in their Customer care Whatsapp they have the same response of "dear sir please wait for next 5 to 7 working days" I don't know how days are defined in EMT. 29th March to 31st Oct is approx 210 days but still, they need time. Last response was "dear sir you will have to wait" This is an unethical way of doing business and there is the word for this kind of behaviour in English called Fraud or Cheating. When you have got the money back from Indigo how come you are not passing it back to the customer for 7 months?

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

Nov 07, 2020

Updated by MrPutu99 The money has been refunded by Indigo on 29th March 2020 and today is 6th Nov 2020, how much more time you need to refund the money?

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M

MrPutu99

Nov 7, 2020

Money refunded by Indigo on 29th March 2020 and today is 6th Nov how much more time you need EasyMyTrip?

EaseMyTrip.com Customer Care's response, Nov 9, 2020

Verified Support

Request you to allow us time so that we can update you on this. Your patience will be highly appreciated.

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Address: Bld 2,A Wing, 101, Sun City Phase 3, Thakur Village,Behind Thakur Public School,Kandivali(e). Mumbai - 4000101

I had scheduled my flight for Chennai to Mumbai via Easemytrip.com on 26 th April. But due to lockdown, the flights were unavailable. Now when I am trying to reschedule the flight, it says invalid ID. The customer care number is of no use. I have been calling the customer care no so many time. But no executive comes on the call. nor the Whatsapp chat is of any use. I would like refund of my money. My booking ID is EMT70314796.

Aug 7, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

Reschedule your flight on here: Mybookings.EaseMyTrip.com
You can also view tutorial video https://youtube.com/watch?v=Bil43dJoG6E
If still not working, then please share the screenshot of the error with us.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Address: Delhi Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India) Email us: [email protected]

I booked a train ticket on 28/10/2020 at 10:47:27 a.m and Rs 848.68 deducted from my account and my ticket is not booked nor refunded or any message regarding this received by Easy Trip planner. My transaction Reference no. by bank is 472862.

Aug 6, 2021

Complaint marked as Resolved

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 2, 2020

Verified Support

We request you to share your Booking details so that we can assist you accordingly.

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I tried to book a flight ticket on 11/10/2020, amount got deducted but did not get booking confirmation or ticket.

Sent a email to [protected]@easemytrip.com on 23/10/2020, got a reply with booking id but did not get any refund yet. It is more than 15 days now.

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Oct 28, 2020

Verified Support

We request you to share your Booking details so that we can assist you accordingly.

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Address: Benguluru

Its being nearby 1month i didnt got my refund ammount Rs.3300.00, and i have tried almost morethan 15times to cc care, there is no proper response.
i have booked ticket on 10th Oct (ticket charges..Rs..4337.00)and i have cancelled with in 1hr, then i have spoke to Airasia Airlines they told we have completely refund your Ammoune Rs.4337 to Easymytrip.Easymytrip refund to me only 1037.What is the ### this company not refunding ammount Rs.3300 and its keeping their self.
Take legally action on it. i need money...

+1 photos

Nov 3, 2020

Complaint marked as Resolved

Its being 1month Easemytrip not refunding amount 3300...its really pathetic and Bad Experience of Easemytrip.. This company like doing fraud...

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Website: easemytrip.com

Hi, I have 2 Indigo PNRs (VHDSVS, DL9D7A) which got cancelled due to lockdown. Now while booking a new flight I am not able to use the credit shell for either of these two.

EaseMyTrip.com customer support has been notified about the posted complaint.

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