EaseMyTrip.com Complaints & Reviews

Hello,

This is my complaint regarding my flight ticket booked from Dehradun to Mumbai today against booking id EMT77286738, INR 17726 has been deducted from my account and they haven't confirmed my ticket.

I tried calling customer care but noone picked, Tried reaching live whatsapp service but nobody responded, mailed them my complaint but they do not even registered my complaint .

I am stuck in between, I have to travel and there are only two fligts operating from my place . I cant even book another ticket since my payment is stuck.

Resolve this ASAP.

I booked two international tickets on Emirates via EaseMyTrip for travel in the months of July/August (Booking ID- EMT71234463 and EMT[protected]. However the airline had cancelled both these flights due to COVID. Emirates airline has clearly mentioned in their COVID waiver policy, posted on EaseMyTrip, that these tickets are eligible for full refund without any penalty.

We were asked by the EMT team via email to raise the cancellation request on the app, with the option “flight cancelled by airline- full refund”
I was also told that if the airline refused the full refund option, that the ticket will be kept open for the duration as per the policy( which is 760 days as per emirates)

This is the official Emirates COVID waiver policy on EMT’s website- https://www.easemytrip.com/EmiratesCOVID19TravelWaiverPolicy.pdf

However few days after requesting cancellation, we get an email from EMT saying that they’ve processed:
- a refund of Rs159 (Airline cancellation fees Rs7749 and EMT service fee Rs500) for a ticket costing Rs8407

and

- a refund of Rs1856 (airline cancellation fees 21062) for a ticket costing Rs22, 918.

I contacted EMT and they seem to be delaying proceedings and giving stupid excuses for the minimal refund processed.

So I finally contacted Emirates directly and was told that the airline has clearly mentioned to all travel agents that they are not taking cancellation fees and that my tickets are eligible for full refund. Emirates is also shocked that EMT is unaware of the policy and is playing games with customers money.

This is pure fraud where the EMT team is trying to avoid paying the full refund when the airline has instructed the same, and delaying settling the matter.

I seek urgent addressing of this concern and the appropriate refund as per Emirates official COVID waiver policy, as the flight was cancelled by the Airline due to the travel ban imposed in India

If travel agents this they can commit fraud with the money of their customers, they need a reality check, and need action to be taken.

Kindly look into this matter urgently.

My booking ID: id-EMT73060306
Airlines has cancelled my flight two and Fro. However, no refund made yet. Made several follow-ups but no luck. My Rs.15, 879 is stuck. If the transaction is 6 months old and my bank is not accepting refund please initiate an alternate way of getting my refund.

Hi Sir,
I booked a ticket from Bhubaneswar to Bengaluru (for 21st Dec 2020)on GoAir, through SBI netbanking . My entire amount got debited but ticket has not been booked..please help me to get refund of my money.here I am posting the message that I got from SBI after successful payment

Thx for INB txn of Rs.4217 frm A/c X7308 to Easy Trip ... Ref#IGAJZMWEJ9 on 06Dec20. If not done, fwd this SMS to [protected] to block INB or call [protected]

I booked 3 persons train ticket from KPD to NGP and the amount of 7775 is deducted and the status of ticket not booked with no PNR number and no Transaction ID, only Train Number mentioned as 2578 Date of journey 11 December, Class : AC (Sleeper 2A)

Few hours ago, I booked a flight ticket from Bengaluru(BLR) to Prayagraj (IXD) dated for[protected].
Amount of ₹3760 got deducted from my bank account but I didn't got ticket.

Booked flight ticket for 22 April travel. Dur to covid, had to cancel. Ticket total price was 10622. Initially easemytrip refunded only 4022 saying Spice Jet did provide full refund. I contacted Spice Jet and they said they have released full refund. I then asked easemytrip to refund the remaining amount and provided email from Spice Jet. They agreed and since then, easemytrip is saying they are working on it and has not refunded my money. It has been 8 months. Please help

Booking I’d- EMT76867801
Hi,
I had booked double bed room but hotel provided us 2 single beds.
How can hotel behave rudely and ask honeymoon couple to adjust for this thing.
We had told upgrade our room i[censored] don’t have double bed room available.
Receptionist were rude.
I want refund money for this booking
Photos attached for your reference.
Worst condition of hotel room.

On 23 november 2020 i have booked a ticket online via easemytrip.com from ahmedabad to gadu, date of journey being 25 november 2020 by bus. I received a ticket saying booking rejected. But amount 540rs. Was deducted. On query via email but not answering contect number not working. The easymytrip cheated on me what i do now

While doing the flight booking, I had booked 2 seats and made the payments for those seats. However, we were offered different seats at Air India counter and after having spoken to Air India team (Customer Service, ground personnel etc. ) they informed the amount would be refunded. I thereby raised it with easemytrip Customer Service. It has been 15 days and despite of rigorous follow ups with them no response is received. Every time I had called, I received only one answer to wait for 24-48 hours and even thereafter no response. This is very irresponsible action and attitude of easemytrip. Pretty worst customer care service response.

Hi i was trying to book flight ticket but my booking failed & amount debited. I got message displayed in screen booking failed incase your amount has been debited we will initiate refund in 3 to 4 days & following up with their customer care.They first told me wait for 10 working days you will get refund but i waited till now i have not received amount & also told me to get back to us if you not get amount but now there team not helping saying we have not received amount. I also see my transaction via mobikwik was success & for same screenshot share to their email.Kindly refund amount .

My mobile no [protected]
I want to fully refund my cancellation railway ticket

pnr no [protected]

howrah to ahmedabad

dibyendu mal

sudeshna mandal

doj 06.11.2020

mobile no [protected]

[protected]@gmail.Com

i launched a complain easymytrip on dated 06.11.2020 but i have not received my money till date...So please refund my money urgently as soon as possible ...I calling easymytrip 5 times but no solution...Please fully refund my money...

I want to fully refund my cancellation railway ticket

pnr no [protected]

howrah to ahmedabad

dibyendu mal

sudeshna mandal

doj 06.11.2020

mobile no [protected]

[protected]@gmail.Com

i launched a complain easymytrip on dated 06.11.2020 but i have not received my money till date...So please refund my money urgently as soon as possible ...I calling easymytrip 5 times but no solution...Please fully refund my money...

During the train ticket booking the money is deducted but ticket not book because i cannot login on IRCTC due to bad network so plzz refund my money.the transaction slip is attached here.my name intisar ali khan and mail address [protected]@gmail.com
Contact number :-[protected]

I have booked a Air Asia flight through Easemytrip.com . Due to Covid situation the flight was cancelled by Air Asia and I have received a mail from Air Aisa stating that full refund is initiated to Easemy trip and subsequently I have received a mail from Easemy trip that they have also initiated the refund to my account. However I have been following it up with Ease my trip for last 5 months through mails and calls . I do have the complete correspondence history of the mails with me.

I still did not get the refund from Easemytrip.

Please advice all details I need to upload to file an official complaint.
Regards
S V Pillai

The PNR No. OQFNSE bearing booking ID No. EMT[protected] was cancelled in April. Indigo has refunded to EaseMyTrip but EasMyTrip is nor refunding the amount even after several request

Hi Team,

Myself Arijit Das booked a flight from Kolkata to Bangalore which was later cancelled.

Indigo has issued me a credit note amounting to 4100 but my account is credited by 2757 from easy my trip.

Several time I drop mailed to them and called also to understand gap between 4100 and 2757 but didn't receive any proper reply.
If possible please help me.

Regards
Arijit

I booked a room with easemytrip money Got deducted but now I didnot receive any confirmation about the booking Unable to find any booking but money is deducted when asked employee are saying there Is no booking but i have the proof of payment.

Name - Sheeja Esaiazhagan
Email - [protected]@gmail.com
Mobile - [protected] / [protected]

Sir, I was booked ticket from Delhi to Guwahati on 08/10/2020 through ease my trip vide EMT75196771. Amount deducted but ticket not booked. I have been contacted EMT for so many times and write mail also but they told everytime it will be credited within 3_5 days but still waiting for refund.please do need full. Thanks

Easemytrip shared wrong baggage details which cost me 4000rs, they shared 20kg baggage allowed and we were 2 people and we carry 38 kg round figure, as ler indigo they saud we allowed 15kg baggage and due to that it cost me 4000 rs extra, I shared all proof with easemytrip and they confirm it's their mistake and they are dragging my issue from more than a month since Oct 6 and no refund is initiated and they are continuously sharing same script that they are working on it but nothing is going on.