EaseMyTrip.com Complaints & Reviews

I Booked my indigo Flight ticket through EaseMyTrip in the month of March with PNR No.-IW18SK, But due lockdown the flight was cancelled, the Indigo was refund my total amount 17256/- to EaseMytrip in the month of July. Today is 4th november, the EaseMyTrip not refunded my amount to me...I call or request several time to easemytrip but there is no response from their end...

from last 3 months their customer representative give only one answer that your refund request is in under process and you will get with in 7 working days..

Nov 4, 2020

Complaint marked as Resolved

Complaint not resolved yet

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We would like to inform you that refund already has been done for Booking ID EMT71414851 to the EMT Wallet.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

Nov 06, 2020

Updated by Vinay175 But i want my refund in my bank account, the details are shared with EMT, but amount not credited in bank account yet

Nov 06, 2020

Updated by Vinay175 Complaint not Resolved yet

Verified Support

Nov 09, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

If you wish to transfer your refund from EMT wallet to any of your alternative bank accounts, please login into MyBookings.EaseMyTrip.com and submit your banks details by choosing an option to Transfer Money to bank.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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I have booked the ticket from ease my trip for dec 6th

I have not received the ticket but amount got debited

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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S

sristibhadani30

from Powai, Maharashtra

Nov 3, 2020

I was booking from Calcutta to Bangalore Air India flight at 10:30

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 4, 2020

Verified Support

We request you to share your contact details given at the time of booking, so that we can assist you accordingly.
You may reach out us by below mode of communication.
Our customer care services available on Tel :[protected], 43030303
You may also write us on [protected]@easemytrip.com
Chat with EaseMyTrip to know more click here, https://www.easemytrip.com/whtsapp.html

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I Booked my indigo Flight ticket through EaseMyTrip in the month of March with PNR No.-IW18SK, But due lockdown the flight was cancelled, the Indigo was refund my total amount 17256/- to EaseMytrip in the month of July. Today is 3rd november, the EaseMyTrip not refunded my amount to me...I call or request several time to easemytrip but there is no response from their end

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 3, 2020

Verified Support

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

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A journey from Bagdogra to Lucknow and back was booked vide PNR No. OQFNSE and booking ID: EMT [protected]. However, due to COVID 19, flight were cancelled. I inquired from the airline i.e. Indigo, they informed me that an amount of Rs 5924/- was refunded to easemytrip. But Easemytrip has not refunded the money to me even after many request over [protected]@easemytrip.com. Neither II am getting any solution from customercare

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

Nov 11, 2020

Updated by Yadavsn No action has yet been taken on my complaint

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I had some 8 tickets booked for the month of May and the airlines were not operating that time due to the corona guidelines. But it has been more than 7 months now and I still have not been refunded the amount. The amount of my ticket is Rs.28196.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Nov 02, 2020

Updated by Ankit Lahoti I had some 8 tickets booked for the month of May and the airlines were not operating that time due to the corona guidelines. But it has been more than 7 months now and I still have not been refunded the amount. The amount of my ticket is Rs.28196. Easemytrip says Airindia will refund the money and Airindia says to follow up with Easemytrip. I booked ticket through easemytrip and they should pay the money

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 3, 2020

Verified Support

We request you to share your Booking ID or PNR, so that we can assist you accordingly. As attached file is not clear.

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I have booked a flight via EMT (EMT[protected] but due to COVID-19 issue need to cancel it. As per Indigo, they have refunded the amount of 4832 on 29th March 2020. Today is 31st Oct 2020, till the money has not come back to me. I am tired of sending emails to them as they don't bother to reply. When I use to chat in their Customer care Whatsapp they have the same response of "dear sir please wait for next 5 to 7 working days" I don't know how days are defined in EMT. 29th March to 31st Oct is approx 210 days but still, they need time. Last response was "dear sir you will have to wait" This is an unethical way of doing business and there is the word for this kind of behaviour in English called Fraud or Cheating. When you have got the money back from Indigo how come you are not passing it back to the customer for 7 months?

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

Nov 07, 2020

Updated by MrPutu99 The money has been refunded by Indigo on 29th March 2020 and today is 6th Nov 2020, how much more time you need to refund the money?

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M

MrPutu99

Nov 7, 2020

Money refunded by Indigo on 29th March 2020 and today is 6th Nov how much more time you need EasyMyTrip?

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EaseMyTrip.com Customer Care's response, Nov 9, 2020

Verified Support

Request you to allow us time so that we can update you on this. Your patience will be highly appreciated.

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Address: Bld 2,A Wing, 101, Sun City Phase 3, Thakur Village,Behind Thakur Public School,Kandivali(e). Mumbai - 4000101

I had scheduled my flight for Chennai to Mumbai via Easemytrip.com on 26 th April. But due to lockdown, the flights were unavailable. Now when I am trying to reschedule the flight, it says invalid ID. The customer care number is of no use. I have been calling the customer care no so many time. But no executive comes on the call. nor the Whatsapp chat is of any use. I would like refund of my money. My booking ID is EMT70314796.

Aug 7, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

Reschedule your flight on here: Mybookings.EaseMyTrip.com
You can also view tutorial video https://youtube.com/watch?v=Bil43dJoG6E
If still not working, then please share the screenshot of the error with us.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Address: Delhi Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India) Email us: [email protected]

I booked a train ticket on 28/10/2020 at 10:47:27 a.m and Rs 848.68 deducted from my account and my ticket is not booked nor refunded or any message regarding this received by Easy Trip planner. My transaction Reference no. by bank is 472862.

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Nov 2, 2020

Verified Support

We request you to share your Booking details so that we can assist you accordingly.

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I tried to book a flight ticket on 11/10/2020, amount got deducted but did not get booking confirmation or ticket.

Sent a email to [protected]@easemytrip.com on 23/10/2020, got a reply with booking id but did not get any refund yet. It is more than 15 days now.

Aug 6, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Oct 28, 2020

Verified Support

We request you to share your Booking details so that we can assist you accordingly.

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Address: Benguluru

Its being nearby 1month i didnt got my refund ammount Rs.3300.00, and i have tried almost morethan 15times to cc care, there is no proper response.
i have booked ticket on 10th Oct (ticket charges..Rs..4337.00)and i have cancelled with in 1hr, then i have spoke to Airasia Airlines they told we have completely refund your Ammoune Rs.4337 to Easymytrip.Easymytrip refund to me only 1037.What is the ### this company not refunding ammount Rs.3300 and its keeping their self.
Take legally action on it. i need money...

+1 photos

Nov 3, 2020

Complaint marked as Resolved

Its being 1month Easemytrip not refunding amount 3300...its really pathetic and Bad Experience of Easemytrip.. This company like doing fraud...

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Website: easemytrip.com

Hi, I have 2 Indigo PNRs (VHDSVS, DL9D7A) which got cancelled due to lockdown. Now while booking a new flight I am not able to use the credit shell for either of these two.

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Address: Easemytrip

I have 2 PNR's cancelled by Airline due to Covid. Both of them were refunded to Easemytrip by the Airlines but not yet credited to my account. I have contacted the Easemytrip multiple times for this request but they keep asking me to wait... It's almost 10 days and nothing has been refunded yet though on app it say already refund has been processed.
PNR: LLIQ8Q and X5B6VT.
BLR-IDR round trip.

+1 photos

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

Oct 28, 2020

Updated by Prateek Udaipure Easemytrip customer executive has given me a call today and asked to wait another 5-7 days for the same for my refund to be processed that is till 5th October. Not sure whybthe team needs 15 days for a 2 simple refunds to process.
Please assist urgently to resolve this issue by escalating it to higher authority.
I don't want to keep waiting and waste my energy on this.

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P

Prateek Udaipure

Oct 28, 2020

Easemytrip customer executive has given me a call today and asked to wait another 5-7 days for the same for my refund to be processed that is till 5th October. Not sure whybthe team needs 15 days for a 2 simple refunds to process.
Please assist urgently to resolve this issue by escalating it to higher authority.
I don't want to keep waiting and waste my energy on this.

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EaseMyTrip.com Customer Care's response, Oct 29, 2020

Verified Support

We are already working on your concern. We humbly request you to allow us time. We appreciate your patience in the matter.

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Address: Pathapalem, Chippada, Bheemunipatnam,visakhapatnam,531163

Dear sir/Madam
I'am JEERU SRINU CHITTI BABU, I book my flight ticket at easy my trip app from VTZ to DEL, DEL to JDH . With the issue of covid 19 DEL to JDH tickets was cancelled. Actually I would journey to VTZ to JDH. So I consult to customer care & for full refund I cancelled both flight tickets.I have given complaint at last 20 days back but still no result on my full refund.
Pls ensure my complaint dear requested sir/madam.
Ticket booing details:
1) EMT74106021
2) EMT74106123

+7 photos

Aug 13, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Oct 25, 2020

Updated by JEERU SRINU CHITTI BABU Dear sir/Madam
I'am JEERU SRINU CHITTI BABU, I book my flight ticket at easy my trip app from VTZ to DEL, DEL to JDH . With the issue of covid 19 DEL to JDH tickets was cancelled. Actually I would journey to VTZ to JDH. So I consult to customer care & for full refund I cancelled both flight tickets.I have given complaint at last 20 days back but still no result on my full refund.
Pls ensure my complaint dear requested sir/madam.
Ticket booing details:
1)EMT74106021
2)EMT74106123
Booking date 28/08/2020

Verified Support

Oct 27, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

EMT74106021, EMT[protected] Refund already done to the original mode of payment, It may take 5-7 working days to reflect in your account.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Address: J-4/64 Fourth Floor Malviya Nagar New Delhi

Website: EaseMyTrip.com

Dear sir
My Booking Reference no EMT72953255,
I have booked air ticket on EaseMyTrip portal on July for Delhi -Kolkata by Indigo Airlines. Some lockdown issues airlines canceled the flight and released the full refund, But EaseMyTrip not refund to me. I am call to customer care Last 60 days but every time costumer care executive said please wait your refund in process.

Please Help me for my refund amount .

With Warm Regards

Oct 24, 2020

Complaint marked as Resolved

company email address is [email protected] Phone no is -01143131313

EaseMyTrip.com customer support has been notified about the posted complaint.

Nov 03, 2020

Updated by Imtiazyu EaseMyTrip not respond yet

Nov 05, 2020

Updated by Imtiazyu Please update my refund status

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I have booked flight on 11 September for a flight on 15th September from Hyderabad to Nagpur. But due to some reasons it was cancelled by indigo for a full refund. But I have not received my refund from easemytrip yet.

+1 photos

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Oct 24, 2020

Verified Support

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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My flight ticket booking id No. EMT[protected]PNR No.-RYP6ST) from Delhi to Bangalore booking date 16 August 20 which was cancelled by airline, is showing refunded. but i have not been received refund or any information for refund proceeding so far. i have also requested through e-mail, whatsapp but easemytrip costumer care people also not responding. my e-mail ID is [protected]@gmail.com

+2 photos

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

Oct 24, 2020

Updated by lalsusma I have not been received any communication or refund so far

Oct 26, 2020

Updated by lalsusma Easemytrip has not been taken any action for refund so far. While 7 working day period already over.

Verified Support

Oct 27, 2020

EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have already forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

Oct 27, 2020

Updated by lalsusma Refund has not been received so far

Nov 02, 2020

Updated by lalsusma Sir, already two weeks over but I have not been any msg or refund so far.

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L

lalsusma

Oct 24, 2020

Sir I have not received any comunication or refund so far.

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Website: easemytrip.com

My Flight is cancelled by Airline on Sep 29, 2020 and they have processed refund to EaseMyTrip.com but I have not received the refund yet from EasemyTrip.
PNR for the flight cancelled is JDYGTK.

Kindly help to provide refund to my original source of payment

EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Oct 23, 2020

Verified Support

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We have forwarded your query to the concern department.

Request you to allow us time so that we can update you on this.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Website: www.easemytrip.com

I was booking flight from raipur to Mumbai for which the payment ₹5810 got deducted from bank account but the booking got failed at the end and no response from customer care about refund

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EaseMyTrip.com customer support has been notified about the posted complaint.

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Oct 23, 2020

Verified Support

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com!

We request you to share your Booking and contact details so that we can assist you accordingly.

EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.

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Dear Sir/Madam,

I canceled my booking on 07/10/2020, Details are as follows:-

Booking ID: EMT72386813
Booking Date: Saturday, March 28, 2020
PNR No- CMQEWN
Email Id - [protected]@gmail.com

However, the Status showing refunded, and the amount is not credited to my EMT wallet.

Screenshots attached for your reference.

Thanks & Regards

CA Aman Jain

+2 photos

Oct 21, 2020

Complaint marked as Resolved

Amount in not reflected in my wallet, how can you market my complaint as resolved?

EaseMyTrip.com customer support has been notified about the posted complaint.

Oct 21, 2020

Updated by aj9527 snapshot is attached and the amount is still not credited into my wallet

Oct 21, 2020

Updated by aj9527 The amount is credited in my other account (other Email-ID), hence resolved

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Address: BUILDING NO 223,PATPARGANJ INDUSTRIAL AREA DELHI NCR

I had booked flight ticket on Indigo on 12.03.20 containing PNR : HWPCFH. But due to the intense COVID situation I cancelled the ticket on 18.03.20.The flight is cancelled later by the concerning authority. But as I cancelled it earlier the refund amount was 1678 INR after deduction of CANCEL CHANGE FEES OF 1380 INR. But still till date I have not got any refund.

EaseMyTrip.com customer support has been notified about the posted complaint.

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S

Sandipan Manna

Oct 18, 2020

My booking ID is EMT71857521

EaseMyTrip.com Complaints & Reviews

File a complaint to EaseMyTrip.com

EaseMyTrip.com reviews & complaints page 39

Regarding their customer Support Services...........very bad services

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Ticket dint got booked and no refund

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Regarding Refund

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Return my money

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Easemytrip has not refunded my money

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EasemyTrip not refunding back money for 7 months they have received from Airline

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No refund/ unable to reschedule

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Refund booking amount

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Refund not provided after money deducted but booking not confirmed

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Not Refunded

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Not able to use credit shell for Indigo

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Flight Cancellation Refund not yet processed

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Money Refund

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Refund Related EMT72953255

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Refund not received from easemytrip

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Refund not received for cancelled flight tickets

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Refund Not Issues Yet for PNR JDYGTK

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Flight ticket not confirmed still payment got deducted

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Amount Not refunded in EMT Wallet

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Did not received refund of cancelled flight ticket on 18.03.20

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