EaseMyTrip.com Complaints & Reviews

I booked train tickets today for 23rd feb 2021 from lucknow to mumbai.
Did not receive PNR number Or the transaction id from the company, did not receive any proper PDF. Kindly look into the matter.

I've booked two tickets from the EaseMyTrip website and got a confirmation email for one. I don't have a booking ID (EMT ID) for the second booking. It showed that confirmed ticket on webpage at the time of booking, but haven't received any confirmation email or PNR number.

I've two bookings with EaseMyTrip
1. 17 Feb 2021 - COK to LHR [booked on 23 Jan 2021]
2. 03 Jul 2021 - LHR to COK [booked on 26 Jan 2021]

I've confirmation for the first one (i.e. COK to LHR) But didn't get the email confirmation for the second one (i.e. LHR to COK scheduled on 3 Jul 2021).

When we contacted the EaseMyTrip customer care, via email and call, they said either the booking or transaction is not there in the system, so they couldn't do anything. And cannot track any such ticket or payment transaction on the given email id or phone number.

Below is the detail of the deducted transaction (for the second booking, on 26 Jan 2021):

Rs.34956 debited by ECOM Txn using your card XX2927 at EASY TRIP PLANN on 26JAN2021 17:01:22.If this transaction is not done by you, call [protected] or SMS to [protected] from your registered mobile number in the format NOLast four digits of your A/c number-Federal Bank

Booking details:
My booking details:
Travel Date: 3 July 2021 12:30
Airlines: Air India
Journey: COK to LHR (AI-150)
Booking date: 26 Jan 2021
Passenger Name: Binu Tomy

Hi This is Binayak Bajaj . I have booked my ticket on 18 January flight details ( Ticket number- R567MV/1/1, R567MV/2/1, R567MV/3/1. )from Delhi to Mumbai...
I have cancelled it on the same time and booked another one...
I have not recieved my refund of cancelled ticket till now...
Please take some action against EaseMyTrip...
I am very dissatisfacted...i am a simple average earning men and this is my hard earned money

I used easemytrip.com service to book flight ticket from Dubai to Hyderabad, I tried to book Flydubai ticket of 13 feb 2021, for payment i gon through G-pay, i paid the price of ticket. i didn't receive any confirmation message nor a mail, but the amount of rs 7930 has been deducted from my account.

I just booked a ticket fromVijayawada Junction to Khurda Junction on 8thFebraury 2021
Booking ID is EMT79864736
even though the money (INR 1214.89 ) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets.

I had booked tickets from LKO-GOI-LKO on 28th January 2021 with booking id EMT79328663. An amount of 27, 112 rupees was deducted. However, the booking got rejected and they said that the refund amount of 27, 112 has been processed with transaction id no. 5378554. Today is 6th February and I have not yet received the amount in my bank. The bank is saying that there has been no such transaction. I have called and mailed the customer care people number of times but they are barely of any help. They kept me telling me that "refund has been processed". I feel you guys are cheating me big time. You must be ashamed of the crime you are committing. You are simply looting a common man's hard-earned money. Please refund the money immediately. I am tired of your fake promises.

I had booked flight tickets through easemytrip for travel date of 20th June, 2020 vide e-tickets as given below:
[protected]
[protected]
[protected]
[protected]
[protected]
The flight was cancelled by the operator "Air India" on account of Nationwide lockdown due to covid-19 pandamic. I was compelled to apply for refund. Till today, i.e. 5 February, 2021, I am continuously chasing them by mail but they keep telling me stories every time I request them to refund.

I had booking issue by using wallet option . I have send the mail to [protected]@easemytrip.com after provind screenshots and wallet transaction id i didnt receive any response and now after getting such response and behaviour from customercare i dont have any faith in easemytrip regarding keeping balance in easemytrip wallet. i need to transfer my total wallet balance to my account asap. kindly please understand my situation and concern and help me out with this. there is no response from customercare department and as some systems are change for which call coulnt get transfer and senior people are so busy that they are not able to give a call back after asking to connect.
hope for a positive response. thank you

I have made payment for a journey from tapri to meerut on 3-2-2021 through your website, money has been deducted from my account via phone pe but the tickets are not booked, I haven't get any mail regarding the ticket.

My flight was cancelled by the airlines on 25th March PNR NO.BQ7PVR and the amount is showing refunded in the ease my trip site but I haven't got any amount refunded and even in the wallet also it is showing zero balance whenever I call their customer care they are not resolving the issues they are just making excuses and blaming me

I made a Spicejet flight booking through EaseMyTrip for 28th March 2020 (Pune-Bengaluru): SG-519 and return the next day (Bengaluru-Pune): SG-9424. Due to COVID-19 the flight never took off and hence on 17th Jan 2021 i initiated a cancellation request expecting full refund as per GOI guidelines, to my utter shock and disbelief EaseMyTrip is refusing to refund the amount saying it's in the Credit Shell and i will have to make another booking against that amount and no refund can be initiated.

I have no plans to travel and would rather like to get the refund at the soonest possible.

Please help me in this regards.

I have cancelled one flight ticket with PNR no: CEHD5V.
But amount is not credited to my account. But the status shows amount refunded.
From last Five months I am requesting for refund through telephone, Email and telephone. Always I am getting reply that It is processing and will rectify the issue.
But still amount not credited in my account.
Please do the needful.

I cancelled my two flights(pnr no. AEUL5K and HWEP5H) on 22 nov 2020 through easemytrip agency.They told me that your refund will be processed within a week.
After one month i started writing complaint regarding refund, they always reply that your amount has been refunded pls contact bank.Then I personally contacted with bank but they told me that they have not recieved any amount and they will not able to check without any transaction details.
I have been using netbanking and daily checking my bank statement but there is no any refund amount recieved from easemytrip.I also contact spicejet and indigo and they told me that your refund has been completed to easemytrip on 24 nov 2020 (mail attached herewith).
It has been 2 months past and i am not recieved my refund amount. This has been a humble request to said travel agency to pls initiate my refund as i am facing financial problem.

Refund for flight ticket booked in the month of feb 2020 for travel date in april 2020 was not satisfactory by Easemy trip. As the reason for cancellation is flight cancelled by airlines it should be full refund as per government norms but they deducted convenience fees and redeem amount which shouldnt be th ecase.

PNR no: JWKZHH

One of my flights for Dec 26 booked through Easemytrip was cancelled. The airline provided a full refund, and did not deduct the cancellation fees as the flight was cancelled by them. I have proofs for the same. However, Easymytrip deducted the cancellation fee and made a partial refund.

Which certainly means that the remaining amount is with Easmytrip. I have contacted them at least 50 times through Whatsapp, Customer care phone and email and even through Twitter. Every time, I receive the same response, "Please allow us some time to check."

They are just playing around.

Hello,

This is my complaint regarding my flight ticket booked from Indore to Bangalore today, INR 4341/- has been deducted from my account and they haven't confirmed my ticket.

Email: divijatav.[protected]@gmail.com

I tried calling customer care but no one picked, Tried reaching live WhatsApp service but nobody responded, mailed them my complaint but they do not even register my complaint.

Resolve this ASAP.

Refund in respect of PNR WKYCUJ jaipur to bangalore for April 03, 2020 journey not yet credited to my account despite constant follow ups.Is this the service you provide to the customers? Please immediately credit my bank account with the refund amount. indigo airlines. Booking id.EMT70263884

Dear Team at Easemytrip

I have choosen 8th feb as my return ticket date and after payment made i got a ticket which is for 8th March 2021.

I spoke with Samrudhi Ahuja within few minutes after recieving the message and ticket, she said you contact to airline and mail to [protected]@easemytrip.com

This is really very very poor service from Easemytrip.com and also a clear cheat to the public.

I urge strongly not to use this site for any kind of travel booking.

I also spoke with Airasia agents they said they have got the date as 8th march from easymytrip.com and told me to speak with travel agent.

Here it is a clear cut cheating from this easemytrip.com

I repeat if this easymytrip company is not giving my refund or changing my date then i will expose them in all the social media from tomorrow onwards.

Regards
Manas Dalai
[protected]

I am addressing this complaint to notify the deprived way of customer handling from ease mytrip.com. For the last couple of weeks their team is exchanging the mails without any confirmation and direction on refund of ticket cancellation.

As per the records it is very clear that due to incorrect mail id given at the time of booking i am facing the refund / transfer issues from the wallet to my bank account. The same has been addressed to their numerous customer care executives over phone and mail with reference of earlier mail correspondences.

In the initial trailing mails, it was informed that once the airline has refunded the amount it would be automatically refunded to out account which were not happen irrespective of numerous mails and reminders. Later it had been advised to provide the cancelled cheque copy o[censored]ndersigned along with detailed mail for the refund which were also not worked out with out continuous follow ups. After continuous mail it was informed that its under process with back end and shall be provided soon.

Unfortunately now come up with a new shocking reply that to provide the refund i have to submit copy of cancelled cheque of passenger. All the payment and ticket details are readily available infront of your desktop and these type o[censored]nhealthy practices cannot be accepted.

Need a better clarification on the same irrespective of exchange of mails and also request to process the refund with out further delay.

Dear Sir,

As cited above subject.

I was booking Flight Ticket from easyMyTrip.com on Booking Date : Saturday, December 19, 2020, and Booking ID : EMT77673394 for four persons.

Unfortunately, I have been cancelled for two persons out of four tickets. The ticket has refunded only two persons fair.

During checking/departure time at the Airport, we show the ticket for two persons, they are saying that the ticket has been cancelled list. We could landing using our tickets.

So, kindly refund the amount. If our tickets has been cancelled. Otherwise any action.

Enclosed: E-Ticket Sceenshot

with regards,

Rose Millenium Tluma
Siaha Vaihpi- III
Siaha District, Siaha
Mizoram - 796901

Contact No. : [protected]
Email : [protected]@gmail.com