EaseMyTrip.com Complaints & Reviews

I booked a flight from kolkata to delhi from easemytrip app
After the booking money got deducted and i have got booking information as pending then they called me after 10 minutes saying for some problem booking cancelled and i will get my money back within 72 hours
Now i would like to state to consumer complaints that it’s very hard for me to book another ticket for the same date because i don’t have enough money and it’s very urgent for me as well to go. The app did not provide any information about the flight that if you book it will be on pending. I am helpless now
I have recorded their calls as well and after finding it on web i find i am not the only one who is facing this there are many more costumers and as it seems this is a fraud company i am very much worried now so i thought of letting this know
Please take actions asap
After 72 hours as they said
I will file a complaint in court against them if i don’t get the money.

Refund 26.10.19 airindia booking id emt 6408677 on 24.10.19 i rece message that air india cacil the ticket i email many time to [protected]@airindia and easemytrip [protected]@easemytrip.com
From 2.5 month not rece refond of 14000
Ticket id: 3766050
Ticket id: 3608445
Ticket id: 3766049
Ticket id: 3620386
Ticket id: 3608407
Ticket id: 3576947
Ticket id: 3608445
Onward flight details:
Airlines pnr: h0zp9 (Air india)
Sector: new delhi-hong kong
Departure date: sun-13oct2019
Departure time: 23:05
Departure terminal: 3
Arrival date: mon-14oct2019
Arrival time: 06:50
Arrival terminal: 1
Name sanjeev saluja
Pnr h0zp9
Ticket number[protected]/1/1

Ibift[protected]/ibibo amount 26674 dcb bank
Pls refund our money full payment

Booking id is emt64086677
Email id : madanelectronicsno.[protected]@outlook.com
Booking date : 10/4/2019 1:48:18 pm
Cancellation mode : full refund
Remarks : online process

We have booked ticket booking id emt60491496 name mr praveen bhandari jalore
Ahmedabad to chennai date 20november 2019 flight cancelled but rehund yet not received in our account.
Please look in to the matter and relesae refund earliest as possible
Our pnr no is th9dwm
Refund required immidaitely
We contact on your toll free no they told refund reliese but we have not received yet
Your early responce is required
Hope you will initiate earliest and refund wiill be reach in our account

I booked a two way ticket from ranchi to bengaluru departing on 25th jan 2020 and returning on 4th february 2020. My first ticket, that is on 25th jan 2020 is not confirmed but the money got deducted. Here are the details of the booking. Please provide a solution as soon as possible.

Booking id-emt68650099
Flight - indigo 6e 997
Date-25th january 2020
Departure time-19:40

Amount has been deducted from my account and i have the transaction i'd yet booking status is not confirmed! What kind of a service is this, no one is picking up the calls (Customer care) i also mailed to them but no response!!
I need my ticket confirmed asap i have attached a screenshot of the transaction i'd mail but the booking status is still pending. I need my complaint resolved asap

Booking number - emt66854474

The airways have refunded full amount to easemytrip for the cancellation of my flight tickets but they don't care to return the money back. They just keep asking for 24-48 hours and it has been 7 days.

I have called customer care 100 times but they do not just care to communicate the status of the issue at all.

Pathetic customer care services from an organisation such as them. Regretting that i used their platform for booking my flights.

I booked a flight for 2 persons from Bagdogra to Delhi for the 4th February 2020 four days ago and my booking is still pending and hasn’t been confirmed yet!
The money has been deducted from my bank account (11226 INR) but I still don’t have the tickets!
I’ve been calling the customer care center but no one receive my call.
I’m not asking for much, just to get the service I paid for!
Coline Cartier

I tried to book a rail ticket with booking id emt 67556056 on 12 december 2019 from palghar to mumbai. The amount of rs4365 was debited from my account but ticket was not booked. I was told by customer care that the amount would be refunded within 3 working days but its 16 days today and the problem still not resolved. It is requested to refund the amount into the account at earliest.

Ravi raj

My money has been debited from my account on 26th December 2019but i did not get ticket confirmation. I need a refund of rs.3121. The bank message is as -Thx for INB txn of Rs.3121 frm A/c X3555 to Easy Trip ... Ref#IGAHSXNCS4 on 26Dec19. If not done, fwd this SMS to [protected] to block INB or call [protected]. I need a refund!!! The customer helpline is useless. Nobody is picking up the phone.

I just booked 1 tickets from New Delhi to Dubai on 05th Jan 2020
Booking ID is EMT68170816
even though the money (11, 600rs) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets....

Hi team,

Please help in this as this is something urgent. I booked this flight for my relative as he is going for treatment to bangalore. I was surfing airasia's website for web check in but when i checked no details were found of my flight.

I contacted easemytrip & they confirmed that the flight got cancelled. Then i contacted airasia customer support team & they confirmed that easemytrip team raised cancellation request for this ticket. I am in dilemma who cancelled this ticket. Now this ticket is costing me inr 3000 extra. No one is sharing the reason of cancellation as easemytrip is stating that the ticket was cancelled by airasia team & airasia team is saying that ticket was cancelled by easemytrip.

I have booked a ticket from aizawl to gauhati for 26th december 2019. But due to the situation of assam, my work was postponed and i have to reschedule my flight so i request a reschedule and waited but receive no response for a week. My flight was not rescheduled and i again requested the same today. I kindly request customer service to ensure the matter promptly.

I had booked ticket chennai -dxb-chennai on 28th nov 2019, .But ticket not issued and cancelled and also received email stating that amount Rs.22270/- will be refunded in 4-5 working days . But it is 18 days and no refund. Called several times to customer care and they lie it is refunded. But not received amount in my account. Then they blame payment gateway pay -u . I'm least bother about which gateway they use, but my money is kept for more than two weeks without my fault. Planning to sue them in consumer court soon. Cheaters. Ref:EMT66947744

I was booking my ticket from Jaipur to Delhi Air India Flight and on first attempt my booking failed but money get deducted from my credit card. Again, I tried and got my ticket done on second attempt.

Kindly request you to refund my amount for the first failed transaction.

Name- Randheer Kumar Sinha
Flight - Jaipur to Delhi
Date - 16th Dec 2019
Mob[protected]...

I had booked 2 tickets on 13th december from raipur to mumbai of 17th january 2020. Paymemt was successfully debited from my credit card but tickets are not booked or issued by easemytrip.
I tried calling several times but on their customer care but they failed to connect my call to their respective executives. Even i have mailed with this issue but there is no response from their side.

Rs 6668 spent on your canara card * * * at payu payments pvt lt on[protected] at 19:08:41 hrs.

I booked a holiday package from easemytrip.com. They gave me a plan and asked for advanced payment for 60% of the sum. They gave me their account details for the same. I paid the amount and received the invoice from easemytrip.com. For one month, they said that everything is as per plan, but later they denied that they ever received any such payment. I sent them the invoice and other email communications, but they still deny.
I don't know what to do. Please help me.

I was booking a flight ticket for Mumbai to Patna on 27th November 2019. in payment mode I used Google pay to make the payment which at end shown failed on your side. at the same time, my account was debited for Rs. 4422.00. I have tried contacting your support many times and failed with the simple reply that you have not received the payment.

I went the extra mile and followed up with ICICI bank and Google pay for the transaction...

Hey, I have booked a flight ticket from Chennai to New Delhi on 31st December through your app. I had applied a coupon while booking. As per terms, this is my first booking with EaseMyTrip, I have to get Rs750 as cashback as I paid through PayPal. I am attaching the screenshot. It's been 10 days ever since I booked a flight ticket. Please, resolve this soon and provide me the cashback.

Booking ID: EMT66819137

I had booked a flight from Guwahati to New Delhi costing Rupees 12086/- on 10/12/2019. The amount has been deducted from the account but the ticket confirmation is still pending. I checked in the Air Asia website as well, but there it is shown that there is no booking by that Booking ID. I called the customer care SEVERAL TIMES but no one RECEIVED THE CALL. Ease my trip it seems has the WORST SERVICE. Finally after trying for a long time, a manager talked to me and said he will call back within a few minutes and he DID NOT CALL BACK. What is this robbery from such a reputed online website??? . The booking ID is-EMT67490147

Reference: booking no emt 65985226

I had booked a round trip to hong kong (Indigo flight) via ease my trip.com (11 dec and 15 dec 2019) from mumbai. Unfortunately, due to the ongoing political protests, hong kong university cancelled the proposed conference. The cancellation of the round trip was beyond my control.

Now, after i applied for refund, ease my trip, only awarded me approx. 4400 inr as refund and states...