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EaseMyTrip.com Complaints & Reviews

3.3
Last updated Jun 18, 2024
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EaseMyTrip.com reviews & complaints page 51

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P
Prachi7
from Lucknow, Uttar Pradesh
Jan 6, 2020
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payment done but booking status is pending

Amount has been deducted from my account and i have the transaction i'd yet booking status is not confirmed! What kind of a service is this, no one is picking up the calls (Customer care) i also mailed to them but no response!!
I need my ticket confirmed asap i have attached a screenshot of the transaction i'd mail but the booking status is still pending. I need my complaint resolved asap...
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Mayuri_6547
Jan 3, 2020
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refund for flight cancellation

Booking number - emt66854474

The airways have refunded full amount to easemytrip for the cancellation of my flight tickets but they don't care to return the money back. They just keep asking for 24-48 hours and it has been 7 days.

I have called customer care 100 times but they do not just care to communicate the status of the issue at all.

Pathetic customer care services from an organisation...
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colinepalmo
Jan 2, 2020
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my booking is still pending after 4 days

I booked a flight for 2 persons from Bagdogra to Delhi for the 4th February 2020 four days ago and my booking is still pending and hasn’t been confirmed yet!
The money has been deducted from my bank account (11226 INR) but I still don’t have the tickets!
I’ve been calling the customer care center but no one receive my call.
I’m not asking for much, just to get the service I paid for!
Coline Cartier...
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R
raviraj0625
from Indore, Madhya Pradesh
Dec 28, 2019
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refund of amount

I tried to book a rail ticket with booking id emt 67556056 on 12 december 2019 from palghar to mumbai. The amount of rs4365 was debited from my account but ticket was not booked. I was told by customer care that the amount would be refunded within 3 working days but its 16 days today and the problem still not resolved. It is requested to refund the amount into the account at earliest.

Ravi raj...
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Kidul
from Jamshedpur, Jharkhand
Dec 26, 2019
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money debited but did not get ticket

My money has been debited from my account on 26th December 2019but i did not get ticket confirmation. I need a refund of rs.3121. The bank message is as -Thx for INB txn of Rs.3121 frm A/c X3555 to Easy Trip ... Ref#IGAHSXNCS4 on 26Dec19. If not done, fwd this SMS to [protected] to block INB or call [protected]. I need a refund!!! The customer helpline is useless. Nobody is picking up the phone....
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S
santhahari01
from Delhi, Delhi
Dec 26, 2019
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ticket not confirm

Address: Plot No-811, Udyog Vihar, Phase-v, gurugram, 122016

I just booked 1 tickets from New Delhi to Dubai on 05th Jan 2020
Booking ID is EMT68170816
even though the money (11, 600rs) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets....
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Oyeankit1810
from Delhi, Delhi
Dec 23, 2019
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booking cancelled without information

Hi team,

Please help in this as this is something urgent. I booked this flight for my relative as he is going for treatment to bangalore. I was surfing airasia's website for web check in but when i checked no details were found of my flight.

I contacted easemytrip & they confirmed that the flight got cancelled. Then i contacted airasia customer support team & they confirmed that easemytrip team raised cancellation...
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Fak Faki
from Aizawl, Mizoram
Dec 19, 2019
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requested a reschedule of my flight

I have booked a ticket from aizawl to gauhati for 26th december 2019. But due to the situation of assam, my work was postponed and i have to reschedule my flight so i request a reschedule and waited but receive no response for a week. My flight was not rescheduled and i again requested the same today. I kindly request customer service to ensure the matter promptly....
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J
jay.kay@chennai
from Chennai, Tamil Nadu
Dec 16, 2019
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ticket not issued and money not refunded

Address: 600107

I had booked ticket chennai -dxb-chennai on 28th nov 2019, .But ticket not issued and cancelled and also received email stating that amount Rs.22270/- will be refunded in 4-5 working days . But it is 18 days and no refund. Called several times to customer care and they lie it is refunded. But not received amount in my account. Then they blame payment gateway pay -u . I'm least bother about which gateway they use, but my money is kept for...
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Randheer Sinha
from Delhi, Delhi
Dec 16, 2019
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money deducted for failed transaction.

I was booking my ticket from Jaipur to Delhi Air India Flight and on first attempt my booking failed but money get deducted from my credit card. Again, I tried and got my ticket done on second attempt.

Kindly request you to refund my amount for the first failed transaction.

Name- Randheer Kumar Sinha
Flight - Jaipur to Delhi
Date - 16th Dec 2019
Mob[protected]...
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YASH BALSARA
from Mumbai, Maharashtra
Dec 14, 2019
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ticket not issued

I had booked 2 tickets on 13th december from raipur to mumbai of 17th january 2020. Paymemt was successfully debited from my credit card but tickets are not booked or issued by easemytrip.
I tried calling several times but on their customer care but they failed to connect my call to their respective executives. Even i have mailed with this issue but there is no response from their side.

Rs 6668 spent on your canara card...
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JharnaSinha
from Bengaluru, Karnataka
Dec 13, 2019
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easemytrip denying payment

Address: Easy Trip Planners Ltd(EaseMYTrip.com),Building Number-223,Patparganj Industrial Area,New Delhi-110092, 110092

I booked a holiday package from easemytrip.com. They gave me a plan and asked for advanced payment for 60% of the sum. They gave me their account details for the same. I paid the amount and received the invoice from easemytrip.com. For one month, they said that everything is as per plan, but later they denied that they ever received any such payment. I sent them the invoice and other email communications, but they still deny.
I don't...
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reach2rv
from Mumbai, Maharashtra
Dec 12, 2019
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money deducted ticket not booked money not refunded

I was booking a flight ticket for Mumbai to Patna on 27th November 2019. in payment mode I used Google pay to make the payment which at end shown failed on your side. at the same time, my account was debited for Rs. 4422.00. I have tried contacting your support many times and failed with the simple reply that you have not received the payment.

I went the extra mile and followed up with ICICI bank and Google pay for the transaction...
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A
Aravindh Sharma
from Turaiyur, Tamil Nadu
Dec 10, 2019
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did not receive 750 rs cashback on easemytrip with paypal

Hey, I have booked a flight ticket from Chennai to New Delhi on 31st December through your app. I had applied a coupon while booking. As per terms, this is my first booking with EaseMyTrip, I have to get Rs750 as cashback as I paid through PayPal. I am attaching the screenshot. It's been 10 days ever since I booked a flight ticket. Please, resolve this soon and provide me the cashback.

Booking ID: EMT66819137...
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A
angy123
from Ziro, Arunachal Pradesh
Dec 10, 2019
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flight booking pending

I had booked a flight from Guwahati to New Delhi costing Rupees 12086/- on 10/12/2019. The amount has been deducted from the account but the ticket confirmation is still pending. I checked in the Air Asia website as well, but there it is shown that there is no booking by that Booking ID. I called the customer care SEVERAL TIMES but no one RECEIVED THE CALL. Ease my trip it seems has the WORST SERVICE. Finally after trying for a long time,...
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hpskittuh2012
from Mumbai, Maharashtra
Dec 9, 2019
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inconsistency of terms and conditions of ease my trip

Address: Gurgaon

Reference: booking no emt 65985226

I had booked a round trip to hong kong (Indigo flight) via ease my trip.com (11 dec and 15 dec 2019) from mumbai. Unfortunately, due to the ongoing political protests, hong kong university cancelled the proposed conference. The cancellation of the round trip was beyond my control.

Now, after i applied for refund, ease my trip, only awarded me approx. 4400 inr as refund and states...
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S
sushil6594
from Mumbai, Maharashtra
Dec 7, 2019
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non refund of cost of ticket on cancellation of flight

Address: JAMMU, Jammu, Jammu and Kashmir, 180012

I have booked a ticket for travel date 08.11.2019 from srinagar to jammu on ai-822 flight. The said flight got cancelled due to bad weather. I have cancelled this ticket from easemytrip.com but they have refused full refund, on approaching air lines the anwser is that it has to be seen by ease my trip where the ticket has been booked.

The details are

Passenger:- sushil kumar gupta

Flight:- ai-822br...
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Girish Kakar
Dec 6, 2019
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worst customer service

It has been a simple request and your customer service executives have been amazingly careless in following simply procedures. This is despite that me as a customer have gotten all the approvals for you people. They dont read emails, dont reply properly, lie on everything, unsupportive, use templates replies etc.

My mother was denied boarding by the airline in may 2019. After discussing with the airline, they approved for “full...
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Address: Pune, Maharashtra, 411028

I had done a holiday package booking with family to thailand in november 19th, 2019.
The tour window was 22 dec to 28th dec 2019.
I have made a payment of 90, 000 in two installments of 50, 000 and 40000 each.
Attached are all relevant documents.

2 executives who appeared to be from easemytrip had following mobile and whatspp numbers.
Hemanshu : [protected]
Nitesh: [protected]
Shivram...
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Pkrajan24
from Lohaghat, Uttarakhand
Dec 4, 2019
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refund of my cancelled air tickets

Address: Kiran kunj uday bhawani vihar near hira convent school pilikothi haldwani, Nainital, Uttarakhand, 263139

Dear sir/mam,

It is stated that i had booked an air ticket from dehradun to pantnagar dated 20jan 2019 via easemytrip on 13jan 2019 and booking id is emt54970000. But flight was cancelled by air india and we haven't get refund yet. We contacted air india regarding this and they suggested to contact you as they have sent refund already on 08/03/2019.
Kindly please find the attachments and resolve the issue and refund...
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