EaseMyTrip.com Complaints & Reviews

I booked Nagpur To Mumbai Go air flight ticket from a skyscanner app through easemytrip portal. I paid via google pay to the [protected]@hdfcbank. I havent got any booking confirmation, no message, no mail.
If the ticket has not been booked, I want a refund of my money.
The amount was 2850 rupees and it is a big amount for me being a student. Please look into this problem at the earliest.

We booked two tickets from kolkata to lilabari airport on the 23rd of december, 2019. The flight did not land at the destination and we were told we will get a full refund, with a written document.

However, easymytrip has still not refunded me the money, even after more than 60 days since the ticket was booked. They keep saying that they are waiting for alliance air to refund them, but other passengers who traveled with us got the refund long back.

I need the money refunded asap but the company is not even responding to my e-mails and putting me on hold for 20 minutes in the hopes that i hang up. Please help me with this.

Hi,

I am writing this letter as i have been harassed mentally badly by easemytrip customer care regarding cancellation. I have been reaching them out for a simple refund of rs4000 which i deserve but they have not responded effectively and communication is going in circles.

The same thing happened with me when i requested cancellation on 6th jan 2020.

Here is my issue
Booking id emt67606066

1) i initiated cancellation of flights with pnr: - ayjzkj/z7kjsy from delhi to shirdi and back on 6th jan on easemytrip customer care which was not processed on that day due to delay on their side
2) processing was done when i called them again on 7 jan.
3) i am not asking for anything which i do not deserve.
4) cancellation charges are 3000 per pax per side if done before 96 hours
5) i initiated cancellation on 6th jan 2020 but spicejet didnt responded and cancellation was done on 7th jan 2020 with cancellation charged at 3500 per pax perside.
6) please refund amount of rs4000 (There were 4 passengers) back to source.
7) this was my first booking with easemytrip but after facing such harassment, i cant-even think of booking or recommending easemytrip
I have done cancellation with makemytrip/goibibo but i have never felt so much harassment there.
9) again please refund back the amount 4* (500+500)= 4000 back to source. I am asking refund of amount which i deserve

I cancelled a flight booking on the 27th january, 2020. I spoke to the executives of both vistara and easemytrip.

I received a confirmation on the refund and was promised the same in 5-7 days.
I kept calling them after 10 days to check on the refund but nothing positive came.

I emailed them regarding the same and now they want me to get in touch with the airline to resolve this problem.

Being a third party, it’s easemytrip’s responsibility to refund because the email i got was from them.

I don’t understand why i should talk to vistara again and again to get my refund. I have already called vistara thrice and they always say the same thing that refund is initiated only easemytrip is stopping it.

Please help me with the same.
I am just a student in need of the money.

The booking id - emt69183253
Ticket id - 3857629
I am also attaching a picture of the confirmed email.

Thank you.

I booked a flight from hai phong to da nang which was scheduled for march 21, 2020. The ticket issued to me was showing the flight to be of pel air, whereas the flight number shows this is bamboo airways.
Separately, bamboo airways doesnt have any flight of the time easemytrip issued ticket.

Sure way of looting the customer. Nor do they agree their fault.
Pel air doesnt even operate in vietnam. I have been cheated by easemytrip and lost money.

Upon cancellation of travel ticket, easemytrip paid refund through payumoney portal.
The amount was refunded vide n[protected] and n[protected] on 20.01.2020 & 23.01.2020. However both refunds were not received/ credited in my pnb credit card. On taking up matter with pnb, they informed that the transaction was failed and returned to sender. But payumoney is not making payment now.
Booking id: emt68521404

I have booked a flight ticket from hyderabad to new delhi for 28th feb 2020 for 09:45am air india ai-543 in the namd of b. Sandeep yadav for 6385/-.
I booked on 25th feb at 08:30pm. It got stuck while booking but my account is debited without a ticket details.

Cannot reach customer care now. Tried so many times already.
This never happened with makemy trip. But now with easemytrip. Will i get my money back? Or should i go to the real court because i have quite a lot of sources from media and others.
What to do?

I cancelled my flight from indigo website according to them my refund amount should be 869. But i didn't get my refund amount. I already mailed all the details to there mail id but still i didn't get any response only auto generated mail. On indigo website i can see my ticket got cancelled but when i checked on easemytrip it is showing reschedule requested. Please updated details as soon as possible.
Please look into the matter and process the refund asap.

Ticket detail :

Ravi shankar prasad saha
Hyd-bbi
Wnqrmn

Respected concerned authority,

I had booked a trip on 25 January 2020 from Raipur to Thiruvananthapuram via Bangalore ( Booking ID: EMT66994930, Airline PNR : OJLYPW). Due to some unavoidable circumstances I had to cancel the ticket and I rescheduled my trip. Its been almost a month that I have not received my refund (4855 (cost of ticket)- 3000 (cancellation charge) - 250( EMT convenience fee) = 1605 /-). Its a clear case of your negligence even after huge deduction as cancellation charge. How can I opt your platform for my future trips and how can I suggest to your site to my friends and relatives if you are showing this kind of irresponsibility. I hope this matter will get attention immediately and my problem will be resolved at the earliest.

I am eagerly waiting for my resolution at the earliest.

Regards
Sreeju Nagappan Nair
[protected]@gmail.com
[protected]
[protected]

I had cancelled my flight tickets two weeks back due to corona virus issue in vietnam.
I didn't received refund yet.
No update from easemytrip.
I called their customer care 5 times, they always say we didn't received any communication from airline.
Easemytrip are not pushing or helping in talking airline, no resolution yet.
I called airline direct, they told it's booked via agent easemytrip, so they only can initiate for process.
I had filled complain via email also, call also but they are not responding.
Complain number: ticket no.: 3857901
Ticket no.:
1 - emt69215689
2 - emt69186645

On feb 20 th 2020, i booked a ticket from ahmedabad to hyderabad for the day 20 th march 2020. But in the ticket pdf status is still pending... Ticket booking id: emt70869862
I am trying to contact customer service. One guy picked up the call for the first time and told me to wait for half an hour. After that no one is picking up my call.. Do respond fast.

This is in continuation to the complaint i have registered on 13th feb'20.
I have made payment of rs.5885. 00 to book a flight ticket from easemytrip, gauhati to new delhi, yesterday 12th feb.'20 at 10.14 am
The payment was made from icici debit card.
Payment was deducted from my account but easemytrip has informed that the payment has not been credited to their account.
I have contacted the bank and it has instructed me to contact citrus.
The registered email id that was used is - [protected]@yahoo.com and the registered mobile no. Is [protected].
Kindly do the needful asap to revert the amount back to my account.

I booked an air ticket from srinagar to lucknow on feb28, 2019 for date december 12, 2019 vide id no emt66954310 and pnr no 6e - 576. The amount deducted from my debit card /atm card. The flight cancelled by the airlines indigo due to bad weather on the flight date which i booked from easemytrip.com
The booked amount had not refunded till this date
So your good self is requested to take the matter with the companies i. E easemytrip.com and indigo airlines

Regards
Mushtaq ahmad

I booked an air ticket from srinagar to lucknow on[protected] at 15:43:04.99+05:30 vide id no EMT66954310 for 12 December 2019 but due to bad weather the flight was cancelled by the Indigo . and the amount was not refund to my account which i paid via debit card cum atm card

so your good self is requested to take the matter with the easemytrip / indigo

I booked 2 tickets from hyderabad - bangalore on 15th february, 2020
Booking id is emt70484153
The booking status is still pending even though the amount has been deducted from my bank account.
I've tried calling them on the customer care service numbers provided but no one picks up. I don't what this kind of service it is where i haven't received my pnr number til now. I need you to confirm my flight with the pnr number.

I have booked flight ticket few hours back (18th feb 2020) and i did not receive any confirmation mail or message regarding the tickets but the amount has been debited from the account and i have been calling customer care from one hour no response from them i even mailed them the problem still no response what should i do
Flight:- indigo
Date of departure 25 february 2020
From chennai to hyderabad

My name is faheem ahmad i issued a ticket on saturday evening, 15 feb using easemytrip the trip id is emt70530919, for 16 feb with saudi airlines from mumbai to riyadh, the payment has been deducted from my account, but i received the ticket without ticket no. Airline pnr was wi5plm, i checked the ticket status on saudi airlines site using this pnr, it showed payment status "not paid" after one hour saudi airline showed your booking is cancelled, during this period i tried to call so many times to easemytrip customer care. But not received by them till midnight 2 am, i mailed to confirm this booking to easemytrip but no revert at last i tried to cancel this booking on mail but no revert, i tried to cancel this booking myself but not cancelled, i checked again and again but it shows all time ticket no. Pending that's why pax could not travelled on this booking., now today on monday 17 feb when i called to easemytrip, the customer care representative, she gives a foolish reply that your booking is confirmed and ticket number is also generated there, how a passenger can travel on that 16 feb ticket, she tells me that this ticket has been no show, if you will cancel you will be charged by airline as well easemytrip, totally they have done wrong but they say i will bear are losses, i tried to do all options to confirm or cancel this booking before 5 hours of the departure, but could not get any reply, they dont want to refund full, representative give only reply - sir sorry sir we can not do anything

I issued a ticket on saturday evening, 15 feb using easemytrip the trip id is emt70530919, for 16 feb with saudi airlines from mumbai to riyadh, the payment has been deducted, but i received the ticket without ticket no. Airline pnr was wi5plm, i checked the ticket status on saudi airlines site using this pnr, it showed payment status "not paid" after one hour saudi airline showed your booking is cancelled, during this period i tried to call so many times to easemytrip customer care no, but not received by them, i mailed to confirm this booking to easemytrip but no revert at last i tried to cancel this booking on mail but no revert, i tried to cancel this booking myself but not cancelled, this tkt is not confirm without tkt no., now 17 feb when i called to easemytrip, the customer care representative, she gives a foolish reply that your booking is confirmed and ticket number is also generated there, how a passenger can travel on that 16 feb ticket, she tells me that this ticket has been no show, if you will cancel you will be charged by airline as well easemytrip, totally they have done wrong but they say i will bear are losses.
I want to them they will full refund to me in my account as soon as possible.

Hi,

I booked for air india flight Visakhapatnam to Udaipur and return on May 3rd, 2020 & May 6th, 2020 respectively. I had done the payment of Rs. 6714. The payment was successful, and my booking was confirmed but i didnt get pnr. When i contacted customer care on whatsapp and twitter as their landline are always busy, they told me to wait for sometime as there was issue of air india website linkage down. I waited for more than 36 hrs. after that they told me that booking got rejected due to fare difference. Issue was at easemytrip end, then why should i pay the extra fare. They are not taking responsibility of this. Instead of giving me confirmed tickets after the payment, they are giving excuse of fare diff. in this I am no where at fault. then why should a customer suffer?

I had booked ticket from delhi to chennai and amount got debited from my card account and ticket status still showing pending after few hours.

Tried to call many times on customer care number but nobody picking call, also sent mail but not yet response

I want to book another ticket immediately, i am waiting for the refund or update the status.