EaseMyTrip.com Complaints & Reviews

On feb 20 th 2020, i booked a ticket from ahmedabad to hyderabad for the day 20 th march 2020. But in the ticket pdf status is still pending... Ticket booking id: emt70869862
I am trying to contact customer service. One guy picked up the call for the first time and told me to wait for half an hour. After that no one is picking up my call.. Do respond fast.

This is in continuation to the complaint i have registered on 13th feb'20.
I have made payment of rs.5885. 00 to book a flight ticket from easemytrip, gauhati to new delhi, yesterday 12th feb.'20 at 10.14 am
The payment was made from icici debit card.
Payment was deducted from my account but easemytrip has informed that the payment has not been credited to their account.
I have contacted the bank and it has instructed me to contact citrus.
The registered email id that was used is - [protected]@yahoo.com and the registered mobile no. Is [protected].
Kindly do the needful asap to revert the amount back to my account.

I booked an air ticket from srinagar to lucknow on feb28, 2019 for date december 12, 2019 vide id no emt66954310 and pnr no 6e - 576. The amount deducted from my debit card /atm card. The flight cancelled by the airlines indigo due to bad weather on the flight date which i booked from easemytrip.com
The booked amount had not refunded till this date
So your good self is requested to take the matter with the companies i. E easemytrip.com and indigo airlines

Regards
Mushtaq ahmad

I booked an air ticket from srinagar to lucknow on[protected] at 15:43:04.99+05:30 vide id no EMT66954310 for 12 December 2019 but due to bad weather the flight was cancelled by the Indigo . and the amount was not refund to my account which i paid via debit card cum atm card

so your good self is requested to take the matter with the easemytrip / indigo

I booked 2 tickets from hyderabad - bangalore on 15th february, 2020
Booking id is emt70484153
The booking status is still pending even though the amount has been deducted from my bank account.
I've tried calling them on the customer care service numbers provided but no one picks up. I don't what this kind of service it is where i haven't received my pnr number til now. I need you to confirm my flight with the pnr number.

I have booked flight ticket few hours back (18th feb 2020) and i did not receive any confirmation mail or message regarding the tickets but the amount has been debited from the account and i have been calling customer care from one hour no response from them i even mailed them the problem still no response what should i do
Flight:- indigo
Date of departure 25 february 2020
From chennai to hyderabad

My name is faheem ahmad i issued a ticket on saturday evening, 15 feb using easemytrip the trip id is emt70530919, for 16 feb with saudi airlines from mumbai to riyadh, the payment has been deducted from my account, but i received the ticket without ticket no. Airline pnr was wi5plm, i checked the ticket status on saudi airlines site using this pnr, it showed payment status "not paid" after one hour saudi airline showed your booking is cancelled, during this period i tried to call so many times to easemytrip customer care. But not received by them till midnight 2 am, i mailed to confirm this booking to easemytrip but no revert at last i tried to cancel this booking on mail but no revert, i tried to cancel this booking myself but not cancelled, i checked again and again but it shows all time ticket no. Pending that's why pax could not travelled on this booking., now today on monday 17 feb when i called to easemytrip, the customer care representative, she gives a foolish reply that your booking is confirmed and ticket number is also generated there, how a passenger can travel on that 16 feb ticket, she tells me that this ticket has been no show, if you will cancel you will be charged by airline as well easemytrip, totally they have done wrong but they say i will bear are losses, i tried to do all options to confirm or cancel this booking before 5 hours of the departure, but could not get any reply, they dont want to refund full, representative give only reply - sir sorry sir we can not do anything

I issued a ticket on saturday evening, 15 feb using easemytrip the trip id is emt70530919, for 16 feb with saudi airlines from mumbai to riyadh, the payment has been deducted, but i received the ticket without ticket no. Airline pnr was wi5plm, i checked the ticket status on saudi airlines site using this pnr, it showed payment status "not paid" after one hour saudi airline showed your booking is cancelled, during this period i tried to call so many times to easemytrip customer care no, but not received by them, i mailed to confirm this booking to easemytrip but no revert at last i tried to cancel this booking on mail but no revert, i tried to cancel this booking myself but not cancelled, this tkt is not confirm without tkt no., now 17 feb when i called to easemytrip, the customer care representative, she gives a foolish reply that your booking is confirmed and ticket number is also generated there, how a passenger can travel on that 16 feb ticket, she tells me that this ticket has been no show, if you will cancel you will be charged by airline as well easemytrip, totally they have done wrong but they say i will bear are losses.
I want to them they will full refund to me in my account as soon as possible.

Hi,

I booked for air india flight Visakhapatnam to Udaipur and return on May 3rd, 2020 & May 6th, 2020 respectively. I had done the payment of Rs. 6714. The payment was successful, and my booking was confirmed but i didnt get pnr. When i contacted customer care on whatsapp and twitter as their landline are always busy, they told me to wait for sometime as there was issue of air india website linkage down. I waited for more than 36 hrs. after that they told me that booking got rejected due to fare difference. Issue was at easemytrip end, then why should i pay the extra fare. They are not taking responsibility of this. Instead of giving me confirmed tickets after the payment, they are giving excuse of fare diff. in this I am no where at fault. then why should a customer suffer?

I had booked ticket from delhi to chennai and amount got debited from my card account and ticket status still showing pending after few hours.

Tried to call many times on customer care number but nobody picking call, also sent mail but not yet response

I want to book another ticket immediately, i am waiting for the refund or update the status.

Hi,

I booked a flight emt70602740 from hyderabad to jaipur today, got a confirmation and my money got deduced from the account. But i did not yet get a flight confirmed and neither support phone number picks up the phone.

I would like to either:
A) tickets confirmed with no extra charge in the soonest manner possible
B) full refund in the soonest manner possible.

I just booked 3 tickets round trip (Multicity) from pune to chandigarh and amritsar to pune on 16th feb 2020.
Booking id is emt70581940
Even though the money (Rs. 29187.00) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets.

Thanks
Jayakumar

I had done flight booking from ease my trip with booking reference no emt70530494 from delhi to kolkata for 15-02-20, the payment for inr 6, 693 rs has been deducted from my bank but the booking is still showing as pending. Also when i am trying to reach customer support they are not picking up call or its always busy and there is no reply for mail either.

I have booked a flight on 16/02/2020 for travel on 02/04/2020 from delhi to dimapur through easemytrip.
The balance is deducted from my account as the transaction was successful. However, i did not receive any email from emt or anywhere for tickets.
I have tried to call the customer care number provided but it never gets connected. This issue has consumed a lot of my time today and is also generating unwanted anxiety. Please resolve iy asap.
My order id, emt70574262

I have done booking for pune_delhi_pune air india. Payment is deducted from my account but easemytrip says booking pending. When i checked through air india help desk, they said booking is done only for pune_delhi. Easemytrip customer care number does not work as always. When contacted through whatsapp only reply i get is we will get back to you. Now i do not know if i need to book another ticket for return. By the time easemytrip comes back with excuse, ticket price will be already high. They should at least come back immediately and update customer about status of booking so that i can plan further.

First thing, i want to say is that easemytrip is a useless company. They won't respond to any of the calls and won't update any status on your flight ticket issues so don't ever try to book tickets through easemytrip. It's always shows pnr status pending and you won't get any refund, forget the amount and book another flight. Don't waste time in this. Believe me, i've experienced it

I have booked flight air india ai492 (Jaipur to delhi) for 16/02/2020. I have paid the amount 7444 inr for two persons but my ticket not confirmed and i haven’t received any confirmation email.

I tried to call customer care but no one responded to my calls. So please refund my amount as i don’t need your services at the moment from ease my trip.
My booking reference details
Emt70556649.
Flight - air india ai492
Flight date - 16/02/2020
Date of booking - 15/02/2020
Amount deducted - 7444 inr

I booked 9 flight tickets from jammu to bangalore through easemytrip website yesterday and as soon as i made the payment i recieved a transaction confirmation email which stated booking status as pending. Even for airline pnr number it’s showing the status as pending.

49, 842/- rs has been deducted from my bank account for this transaction and there is no response from easemytrip on this.

I just need my tickets to be confirmed. This was my first experience from ease my trip and it is being a worst experience. They are playing with customers money. After taking the payment keeping the booking status as pending and not at all responding is an act of fraud!

Booked a ticket from bhubaneswar to new delhi on 15th feb 2020
Booking id is emt70489569.
Even though the money has been deducted from my bank account yet the booking status was showing pending.
Now the booking menu shows that i haven't done any flight booking yet.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets.

I just booked round way tickets from chennai to new delhi on 15 feb 2020
Booking id is emt70526624
Even though the money (5562 rs) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets.