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EaseMyTrip.com Complaints & Reviews

3.3
Updated: Jul 15, 2025
Complaints 1315
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776
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EaseMyTrip.com reviews & complaints page 57

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P
Pushpa Bajaj
from Mumbai, Maharashtra
Feb 28, 2019
Resolved
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Resolved

Address: 501,janki presidency 90 ft road bhayandar (w) 401101, 50, Mumbai City, Maharashtra, 401101

Hi, i recently had an option to upgrade my air india flight#ai669 from mumbai to bhubaneswar on february 18, 2019 for myself (Pushpa bajaj) and my husband (Purushottam bajaj) for rs2218/person, thus total amount 4436. My pnr id for the trip was y2864
In the circumstances that the seats were not upgraded, the air india website by ease my trip stated that the full amount of rs 4436 will be credited back to the account which was used for booking within 3-5 business days. As i have still not received that amount, i am wondering when can i expect that amount to be refunded?
Apr 1, 2019
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2019
EaseMyTrip.com Customer Care's response
Dear Ma'am,
We are sorry for the inconvenience caused.
We would like to inform you that the above stated PNR is not correct as we are not able to retrieve the same in our database. Please help us with the correct PNR or the booking id on our WhatsApp escalation number [protected] so that we can look into the same and can assist you better on the same.
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    Rupani
    from Indore, Madhya Pradesh
    Feb 22, 2019
    Resolved
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    Resolved

    Booking id - emt55251896
    Air line pnr - mludbb

    1 - mohmmedali mukhtarhussain kalwani[protected]/1/1
    2 - mohammad jaffer zumanali bhojani[protected]/2/1

    I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

    Easemytrip is using my money. Airline issued refund so many days before
    Kindly issue my refund as earliest.

    Travel express
    Apr 6, 2019
    Complaint marked as Resolved 
    EaseMyTrip.com customer support has been notified about the posted complaint.
    Verified Support
    Mar 04, 2019
    EaseMyTrip.com Customer Care's response
    Dear Ma'am,

    Refund will be processed by the end of the day. It is due to some technical error by the end of the gateway.
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      Rupani
      from Indore, Madhya Pradesh
      Feb 22, 2019
      Resolved
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      Resolved

      Booking id - emt55262039
      Air line pnr - oitjrg

      1 - almin mohmmedali kalwani[protected]/1/1
      2- hasan mohmmedali kalwani[protected]/2/1
      3- hussain mohmmedali kalwani[protected]/3/1

      I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

      Easemytrip is using my money. Airline issued refund so many days before
      Kindly issue my refund as earliest.

      Travel express
      Apr 11, 2019
      Complaint marked as Resolved 
      EaseMyTrip.com customer support has been notified about the posted complaint.
      Verified Support
      Mar 04, 2019
      EaseMyTrip.com Customer Care's response
      Dear Ma'am,

      Refund will be processed by the end of the day. It is due to some technical error by the end of the gateway.
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        R
        Rupani
        from Indore, Madhya Pradesh
        Feb 22, 2019
        Resolved
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        Resolved

        Address: 416416

        Booking id - emt55252247
        Air line pnr - jepkzu

        1. Fatimasugra mohsinali devjani[protected]/3/1
        2. Kanizfatema mohsinali devjani[protected]/2/1
        3 - mohsinali pyarali devjani[protected]/1/1

        I have cancelled my oman air ticket on 1st feb, it was full refund but still not received refund, easemytrip says it is under process from last 15 days.

        Easemytrip is using my money. Airline issued refund so many days before
        Kindly issue my refund as earliest.

        Amt - 19248

        Travel express
        Apr 5, 2019
        Complaint marked as Resolved 
        EaseMyTrip.com customer support has been notified about the posted complaint.
        Verified Support
        Mar 04, 2019
        EaseMyTrip.com Customer Care's response
        Dear Ma'am,

        Refund will be processed by the end of the day. It is due to some technical error by the end of the gateway.
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          Rupani
          from Indore, Madhya Pradesh
          Feb 22, 2019
          Resolved
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          Resolved

          Address: Sangli, Maharashtra, 416416

          Booking id - emt55287030
          Air line pnr - hzligu

          1. Riyazhusain rajabali kalwani[protected]/1/1
          2. Zainabbbanu riyazhusain kalwani[protected]/1/1

          I have cancelled my oman air ticket on 1 st feb, it was full refund but still not received refund, easemytrip says it is under process from last 20 days

          Easemytrip is using my money. Airline issued refund so many days before
          Kindly issue my refund as earliest.

          Amount - 12676

          Rupani
          Apr 7, 2019
          Complaint marked as Resolved 
          EaseMyTrip.com customer support has been notified about the posted complaint.
          Verified Support
          Mar 04, 2019
          EaseMyTrip.com Customer Care's response
          Dear Ma'am,

          Refund will be processed by the end of the day. It is due to some technical error by the end of the gateway.
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            R
            Rupani
            from Indore, Madhya Pradesh
            Feb 22, 2019
            Resolved
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            Resolved

            Address: Sangli, Maharashtra, 416416

            Booking id - emt55292138
            Air line pnr - omhaiq

            1. - zaheerabbas nathani[protected]/1/1
            2. - asad ali amin ali khan[protected]/1/1

            I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

            Easemytrip is using my money. Airline issued refund so many days before
            Kindly issue my refund as earliest.

            Amount - 14034

            Rupani
            [protected]
            Apr 2, 2019
            Complaint marked as Resolved 
            EaseMyTrip.com customer support has been notified about the posted complaint.
            Verified Support
            Feb 26, 2019
            EaseMyTrip.com Customer Care's response
            Dear Sir,
            We would like to inform you that your full refund has been processed from our end you must have got the intimation of the same on your registered mail id. You will get the same in 5-7 bank working days and in case o[censored]PI payment, you will get that instantly. Please feel free to reach us at [protected] in case of any further query.
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              Q
              quicktravels
              from Kurud, Chhattisgarh
              Feb 22, 2019
              Resolved
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              Resolved

              Address: Sangli, Maharashtra, 416416

              Booking id - emt55264721
              Air line pnr - efywdx

              1. Zulfiqar amirali bhojani[protected]/1/1
              2. Shakila banu zulfiqar bhojani[protected]/1/1

              I have cancelled my oman air ticket on 1st feb, it was full refund but still not received refund, easemytrip says it is under process from last 15 days.

              Easemytrip is using my money. Airline issued refund so many days before
              Kindly issue my refund as earliest.

              Amount - 13352

              Quick travels sangli
              [protected]
              Apr 5, 2019
              Complaint marked as Resolved 
              EaseMyTrip.com customer support has been notified about the posted complaint.
              Verified Support
              Mar 04, 2019
              EaseMyTrip.com Customer Care's response
              Dear Ma'am,

              Refund will be processed by the end of the day. It is due to some technical error by the end of the gateway.
              Mar 12, 2019
              Updated by quicktravels
              Refund Still Not Processed By You

              I Have Not Received Any Refund

              Give Me Reference Number.

              Kindly Look In To Matter
              Refund Still Not Processed By You

              I Have Not Received Any Refund

              Give Me Reference Number.

              Kindly Look In To Matter
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                quicktravels
                from Kurud, Chhattisgarh
                Feb 22, 2019
                Resolved
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                Resolved

                Address: Sangli, Maharashtra, 416416

                Booking id - emt55277165
                Air line pnr - gndscn

                1. Masuma mohamamejaffer bhojani[protected]/1/1

                I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

                Easemytrip is using my money. Airline issued refund so many days before
                Kindly issue my refund as earliest.

                Quick travels sangli
                Aug 23, 2019
                Complaint marked as Resolved 
                EaseMyTrip.com customer support has been notified about the posted complaint.
                Verified Support
                Jul 19, 2019
                EaseMyTrip.com Customer Care's response
                Dear Sir,
                Greetings from Ease my trip!

                As we have checked your refund has been processed from our end on 15-march-19. and it takes 7 to 8 working days to reflect in account.

                Thanks & Regards
                Social media escalations
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                  quicktravels
                  from Kurud, Chhattisgarh
                  Feb 22, 2019
                  Resolved
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                  Resolved

                  Address: Sangli, Maharashtra, 416416

                  Booking id - emt55285258
                  Air line pnr - nhvnyh

                  1. Shoaib bandaly[protected]/1/1
                  2. Aliraja warishussain nayani[protected]/2/1
                  3 murtuza mohammedhussain nayani[protected]/3/1

                  I have cancelled my oman air ticket on 1st feb, it was full refund but still not received refund, easemytrip says it is under process from last 15 days.

                  Easemytrip is using my money. Airline issued refund so many days before
                  Kindly issue my refund as earliest.

                  Quick travels sangli
                  [protected]
                  Mar 25, 2019
                  Complaint marked as Resolved 
                  EaseMyTrip.com customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 22, 2019
                  EaseMyTrip.com Customer Care's response
                  Dear Sir,
                  We would like to inform you that your refund has been processed from our end and you will get the same in 5-7 bank working days. You must have got the mail regarding the same. Please let us know if we can further assist you on the same.
                  Mar 12, 2019
                  Updated by quicktravels
                  Refund Still Not Processed By You

                  I Have Not Received Any Refund

                  Give Me Reference Number.

                  Kindly Look In To Matter
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                    Vrsudhi
                    from Umarkot, Chhattisgarh
                    Feb 20, 2019
                    Resolved
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                    Resolved

                    Indigo flight 6e 185 on 20/02/19 disallowed meals booked. You have charged rs 832 for meals for two flights, sg164 and 6e 185. Sg 164 served meals and gave invoice as rs 36 for meals. Balance amount rs 472 is supposed to be for indigo flight 6e 185. But the airline people say no meals are booked. Since meals are not served, you have to refund the balance amount of rs 472/-. Pl do the same urgently.
                    Mar 27, 2019
                    Complaint marked as Resolved 
                    EaseMyTrip.com customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 21, 2019
                    EaseMyTrip.com Customer Care's response
                    Dear SirMa'am,
                    We are sorry or the inconvenience caused.
                    Please reach us at our Whatsapp escalation number [protected] with your booking details so that we can look into the same and can assist you better.
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                      C
                      cheetahg
                      Feb 17, 2019
                      Resolved
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                      Resolved

                      I was supposed to get the refund in feb 2017. I have been following up diligently since then. Easemytrip have confirmed twice that refund is processed and then reneged multiple times that they themselves has provided wrong details. Extremely poor customer service. Unfortunately due to lack of proper laws these websites go free cheating customers. They have tenacity to even resolve the consumer complaint saying the refund was processed and when inquired on the status after 4 months they say it was not processed. There should be strict action against such websites for cheating their customers again and again.

                      https://www.consumercomplaints.in/easemytripcom-refund-not-processed-c1577874
                      +1 photos
                      Mar 23, 2019
                      Complaint marked as Resolved 
                      EaseMyTrip.com customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 19, 2019
                      EaseMyTrip.com Customer Care's response
                      Dear Sir,
                      We are sorry for the inconvenience caused.
                      We would like to inform you that we have not received any refund from the airlines as the airline got to shut his operations and the refund has not been processed from the airlines for the same. We must have processed the same if we must have got the same from the airlines.
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                        K
                        kalyan108
                        from Bengaluru, Karnataka
                        Feb 13, 2019
                        Resolved
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                        Resolved

                        Address: 560067

                        I am a travel agent from Bangalore and created a website for my shop from easemytrip.com which is from Delhi on November 2018 . It was for my costumers to book flight ticket, book hotels, and bus ticket online . With high hopes and trusting easemytrip I created these b2c whitelevel website but there are so many issues with the website. They dont solve the problems. The most common issues are when my customer tries to book a ticket the money gets deducted from their bank account but ticket doesn't gets issued and I have to face problem because of easemytrip. There are several other issues and complained to them so many times and they dont solve any problem. I have send lots of mail to them even to their CEO also but no one solves my problem .At last I asked to close the website and give my money back but they are not doing that also. I am a poor person, and with lots of hope wanted eshtablish this businees I request you to take appropriate action against them and help me to get my money back.

                        Regards,
                        Kalyan Banerje
                        mob- [protected]
                        Apr 4, 2019
                        Complaint marked as Resolved 
                        EaseMyTrip.com customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 23, 2019
                        EaseMyTrip.com Customer Care's response
                        Dear Sir,

                        As per telephonic conversation with our sales team one of your issue related to refund has been resolved and your second issue will be resolved in the coming week. As they have already escalated to our tech team.
                        Feb 23, 2019
                        Updated by kalyan108
                        Nothing solved. That cusyomer has not got the refund and why such long time you people take??
                        Verified Support
                        Mar 04, 2019
                        EaseMyTrip.com Customer Care's response
                        Dear Sir,

                        We hope you have got the refund and we assure you that you will not face any issue in the future.
                        Mar 05, 2019
                        Updated by kalyan108
                        My customer cannot book even a single ticket and u are telling everything is solved
                        Mar 05, 2019
                        Updated by kalyan108
                        Because of so many faults in the eebsote and ticket price high everyone is complaining . Its useless to complain to u pple as nothing gets solved properly. Even my customer got his refund after 12 days and in between you said refund had already been sent to customers account but that was not true. I have already told you to put the banner in my website and that also you have not done. Easemytrip has cheated me by talking the money to make the website. It is my biggest mistake
                        U people say it will be solved but still now many problems are not solved ok . And that refund has taken almost 10 days and yet has not reached his bank. After calling several times also you people dont solve my problems. Its giving us mental stress as we dont have any control over things and its upto your wish when you easemytrip will do something.
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                          H
                          Harsh Baghel
                          from Raipur, Chhattisgarh
                          Feb 4, 2019
                          Resolved
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                          Resolved

                          Website: Easemytrip

                          I just booked a round trip flight from raipur to goa for 22nd to 26th february and the amount of 10985/- was debited from my idbi account but i have not received any sort of confirmation from the company, since the page got stuck with the processing icon. So i urge them to either provide me with the ticket confirmation or return the debited amount back. Attached is the bhim upi transaction for proof.
                          Name:
                          Harsh vardhan baghel
                          +1 photos
                          Mar 10, 2019
                          Complaint marked as Resolved 
                          EaseMyTrip.com customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 06, 2019
                          EaseMyTrip.com Customer Care's response
                          Dear Sir,
                          We are sorry for the inconvenience caused.
                          We would like to inform you that for the particular booking and transaction there was an error from the bank's server and hence the payment was not completed. However, the auto-reversal was initiated for the same and you must have got the same into your source account as it is a UPI gateway. In case you haven't got the same then please contact us on our Whatsapp escalation number i.e [protected] and we will assist you on priority.
                          I just book a flight ticket from imphal to delhi through bhim app amount is debited from my account but flight ticket is not confirmed when will I get my money or confirmed my booking

                          money debited, no booking received - Comment #3891402 - Image #0
                          EaseMyTrip.com Customer Care's response, Sep 10, 2021
                          Verified Support
                          Hi Bidyasagar,

                          Hi, We apologize for the inconvenience caused to you. Kindly DM us on our whats app escalation no. 9355030325, so that we can assist you accordingly
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                            shrutipatel
                            from Mumbai, Maharashtra
                            Jan 20, 2019
                            Resolved
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                            Resolved

                            refund payment not received from ease my trip

                            Address: New Delhi, Delhi, 110092
                            Website: www.easemytrip.com

                            We hve booked tickets from this website, emt45799563 on 15th may 2018, we have cancelled the tickets on 17th november 2018... Also received mail for full refund bt still we have nt received any refund amount of this cancellation. Its been 2 months we have called n emailed the company for the status bt no positive reply have been received. Evry time they say call airlines and airlines say call the company. As we have paid to ease my trip so...
                            +4 photos
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                            adibashireen
                            from Ranaghat, West Bengal
                            Jan 20, 2019
                            Resolved
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                            Resolved

                            Address: Kolkata, West Bengal, 700001

                            My ticket was cancelled by mistake.. I did not intend to cancel it but the site processed my cancellation without any confirmation.. I did not want to cancel it please please re-book the same flight or return the entire amount of ticket
                            Please resolve it as soon as possible
                            I did not give my confirmation for cancellation and without it how can you cancel my ticket
                            Feb 21, 2019
                            Complaint marked as Resolved 
                            EaseMyTrip.com customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 21, 2019
                            EaseMyTrip.com Customer Care's response
                            Dear Sir,
                            We would like to inform you that as you have raised the cancellation request on the portal for your specific booking, the request got initiated and the same must have been cancelled as per the request. Further, please help us with the booking details so that we can look into the same and can assist you better on the same. You can also contact us on[protected] or can drop a mail on [protected]@easemytrip.com for the same.
                            Feb 05, 2019
                            Updated by adibashireen
                            i did not raise any cancellation request
                            Feb 16, 2019
                            Updated by adibashireen
                            I DID NOT RAISE ANY CANCELLATION REQUEST
                            KINDLY RETURN THE CHARGES
                            Feb 16, 2019
                            Updated by adibashireen
                            NEED A RESPONSE
                            I had booked a flight from nagpur to pune on 23jan..
                            REFUND REFERENCE NUMBER EMT55090319
                            THEY told me to refund the money within 5-7 days its goin to be15-20days and they havnt done nything...now they have stopped responding to my calls...very unprofessional and rude behaviour .
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                              N
                              Neha Mandwal
                              from Lucknow, Uttar Pradesh
                              Jan 12, 2019
                              Resolved
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                              Resolved

                              I was hired in easemytrip in bpo as in holiday feedback department in noida sector 63. They hired me on salary basis of 9k per month. They gave me training for 10days and then fired me without any pre information. They didn't inform me before the job about the terms and policy of the company. They ensure me that they would be paying me for my training. Now when they fired me from job after 10days of working i want my pay of my work.
                              Otherwise i will be complain in higher office.
                              Praveen singh.
                              [protected]
                              [protected]@gmail.com
                              Jan 18, 2019
                              Complaint marked as Resolved 
                              I have resolved my issues with the company itself
                              EaseMyTrip.com customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 13, 2019
                              EaseMyTrip.com Customer Care's response
                              Dear Praveen,
                              We have passed the same to our internal recruitment team and allow us time to validate this and our concerned team will get in touch you for the same.
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                                kalyan108
                                from Bengaluru, Karnataka
                                Jan 11, 2019
                                Resolved
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                                Resolved

                                b2b portal and white label website

                                Address: 560067
                                Website: easemytrip.com

                                Dear sir/ madam,
                                I am a travel agent from bangalore. I took a website and a business to business portal from easemytrip by paying rs. 17000. Before taking the website i spoke with their representative and they told whatever profit or commission i will earn will directly get credited in my bank account. Now after making the portal and started doing business i found they have totally cheated me. I found that all my commissions and...
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                                saikrishna shivanathri
                                from Hyderabad, Telangana
                                Jan 8, 2019
                                Resolved
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                                Resolved

                                didn't receive cashback

                                Hi..I have booked a flight ticket from Hyderabad to Delhi on 31st December through your app.Booking Id is EMT54239111..I had applied a coupon while booking.As per it, I have to get Rs600 as cashbach as I paid through PayPal.I am attaching the screenshot..Plz solve this soon.
                                Ticket number: I8Q43D/1/1
                                Flight number: G8-996
                                PNR:I8Q43D...
                                +2 photos
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                                Rama J
                                from Bengaluru, Karnataka
                                Jan 4, 2019
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka, 560036
                                Website: easemytrip.com

                                I have booked ticket in 10 Jan 2018...paid the amount...I got cancellation message..however I did not cancel it...money got deducted...give my money back or my ticket should be rescheduled...i cannot book another ticket...my booking I'd EMT54345559...wasting my money and time on this website...very bad experience...bad service..never recommend this
                                +1 photos
                                Feb 13, 2019
                                Complaint marked as Resolved 
                                EaseMyTrip.com customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 06, 2019
                                EaseMyTrip.com Customer Care's response
                                Dear Sir,
                                We are sorry for the inconvenience caused.
                                We would like to inform you that the cancellation request was initiated from the customers end and with the email adress present in your booking. Hence, there is no discrepency from our end. You can contact us on[protected] for further queries.
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                                  Vasimahmad
                                  from Mumbai, Maharashtra
                                  Jan 4, 2019
                                  Resolved
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                                  Address: Thane, Maharashtra, 401107

                                  I had trf 8425 for air ticket booking to emt wallet but as it was showing expensive ticket. So on emergency i booked tickets on some other portal and emt took lot of time to look into the expensive fare.
                                  Now my emt wallet shows balance of 8425 but on requesting the refund emt is rejecting the request and forcing me to use the funds by booking only even when i don't need to make any booking for near future.
                                  I request you to please refund the balance to my account.
                                  Jan 5, 2019
                                  Complaint marked as Resolved 
                                  Complain not resolved
                                  EaseMyTrip.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 04, 2019
                                  EaseMyTrip.com Customer Care's response
                                  Dear Sir,
                                  We are sorry for the inconvenience caused.
                                  We would like to inform you that you can drop a mail on [protected]@easemytrip.com and [protected]@easemytrip.com and our concerned team will do the needful. Further, you can call on our support number i.e[protected] and they will redirect you to the concerned team and they will do the needful.
                                  Verified Support
                                  Jan 05, 2019
                                  EaseMyTrip.com Customer Care's response
                                  Dear Sir,

                                  We hope your issue has been addressed and we assure you that you will not be facing any such issue in future. As we have already given the feedback to the concerned department.
                                  We always try our best to give our customers best resolution and try to keep our customers happy.
                                  For the closure of complaint we request you to please remove your complaint which you have posted so that we can provide you with the special coupon codes for your future booking. For any query and any further assistance please ping us on our whats app number [protected] so that we can assist you in a better way.
                                  Jan 05, 2019
                                  Updated by Vasimahmad
                                  Easemytrip is like a dead end.
                                  Once you transfer fund to EMT wallet, no matter what happens you won't be able to get back your own hard-earned funds back.
                                  This is the EMT strict company Policy. No refund at any condition.

                                  Dear EMT group, If it would have been the cash back in my wallet I would have not even ask for the refund but when it's my own funds which transfer from bank account, and it remains unused then definitely I want it back.

                                  No policy should stop me from getting it back as it was a pure transfer no commission or cash back
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