EaseMyTrip.com Complaints & Reviews

I had booked a round trip via emt in february 2019 to travel from delhi to mumbai and back. My travel dates were 21st-24th march 2019 and both flights were that of jet airways. After jet airways cancelled my delhi to mumbai flight, i was explicitly promised a full refund of the round trip tickets (With zero cancellation charges) by emt but they later refused to do so. Not only was i forced to pay very high cancellation charges later, but i also had to book alternative flights in the nick of time, which again led to me paying exorbitant fees. The information provided by them was often misleading and wrong and i am utterly disappointed in their service. Emt should refund all the money for my unused tickets.

The detailed description of the incident is as follows:

First, the airline (Jet airways) cancelled my delhi mumbai flight and emt neither gave me a heads up regarding the same, nor tried to contact me in any possible way. I only discovered about the cancellation on my own two days before i was supposed to fly. What kind of travel agent are they really if they cannot even send me an email update regarding the cancelled status of my flight?

Secondly, when i contacted the emt customer care regarding the cancellation, they gave me completely wrong and misleading information regarding the issue of cancellation and refund. I was told that (A) i would not be allowed to partially cancel (For 3 out of 4 passengers) my return tickets because they were under the same booking id (B) i would get full refund (Proof attached) on both of my flights since it was a round trip of which the first flight was cancelled by the airline and also because i had not willingly initiated a cancellation for a personal reason. The emt executive i talked to was so sure about the refund that at no point during the conversation was i even given an option to reschedule my flights, as was being offered by jet airways to many of its customers. The customer care executives were not only ill-informed but also ill-coordinated among each other and every time i tried to get a status update on my refund, i was asked to place a new request.

It was only on their assurance of a full refund, that i ended up booking expensive new tickets (Rs. 7219 + rs. 5372 = rs. 12, 591 for round trip of one passenger) for the purpose of my travel, one day before my trip, which escalated my losses even further.

On 24th march 2019, i found out that emt hadn't actually cancelled my tickets and i was therefore forced to go through the normal cancellation route because of which a hefty cancellation fees of rs. 11, 775 was imposed on me. Again, the customer care refused to take any responsibility and kept asking me to contact the airline even though the airline had made it absolutely clear that all bookings via the travel agent were the travel agent's responsibility.

Emt was fully aware of the fact that i had booked a round trip and therefore it is emt's sole responsibility to make sure that i get fully refunded for my unused tickets. However, so far, they have refused to take ownership and have misled me throughout the process.

I have booked jet airways flight on 25th March. As a mediator between customer and airline it is your responsibility to inform that the flight has been cancelled. Rather in your app I can't see any record for booking or cancellation. When I asked airline people they told your mail I'd is not attached so we couldn't contact you. But I have got the ticket confirmation in my mail. Then where is the mistake? Due to you they couldn't contact and I was in airport on 25th March because I was not informed that the flight is been cancelled. And I booked an indigo flight for RS, 4159 now you will pay the amount?? I don't get any refund also. As the airline cancelled the flight, I will get full refund. They have initiated the refund and gave me the receipt, but when I am trying to cancel it using your app you are are only returning 115 RS. Where the amount is 1820 RS Please refund my full amount. I have attached required documents below. Please check and refund ASAP and reply about your irresponsible behavior towards your customer also.

I had booked jet airways flight from mumbai to dabolim goa on 12/03/2019 and ticket no was[protected]/1/1 sudhir subhash bhandare and ticket no[protected]/2/1 siddhi sudhir bhandare, flight no 9w-441departing mumbai at 16.55. Flight was cancelled by jet airways. As i had to attend to my duty nex day, i asked them to refund me the amount of rs 7030.00 for 2 tickets booked. I claime refund on your canellation refund sight and cancellation refund no is 515253. And you have processed refund of rs 380.00 only as against full refund eligible to me since i have not cancelled flight but jet airways cancelled the flight. They have given me refund order also whch they asked me to claim refund from you, i am attaching herewith scanned copied of refund order from jet airways. Pl refund me the full amount

It is with great regret i would like to inform you that inspite of my repeated reminders for the refund of my money, i am not getting proper response.

The customer care people are not at all trained to handle the issue and every time they send us the same repeated response.

I am not begging, i am asking for my money, which is refunded to easemytrip by jetairways fully and your company is denying to refund the amount. It’s sad that your company is making money fraudently and earning your bread butter on our hard earned money.

I expect some response from you being ceo of the company unlike your customer care people who fail to understand the complaint most of the time. I am a regular user of easemytrip for my travel needs, but this is a bitter experience.

Kindly look into the matter and resolve at the earliest.

I booked a ticket for an international flight and due to personal circumstances, i cancelled the ticket in the month of october 2018. I called several times to the ease my trip support team, gave them all information and supporting documents. First, they asked me to wait for a month, then they asked me to wait for 3 more months, and then again for 1 month. Still, i haven't received m refund amount. I am only getting false promises from ease my trip. I am really frustrated.

Nancy Nikita Samad
Ph:- [protected]
Email- [protected]@gmail.com

Today(11.03.19)around 6 :30 pm I, Nancy Nikita Samad, tried to book a round trip flight between delhi and hyderabad. The money got deducted from the account but the ticket booking status showed unsuccessful response.
I need to get my tickets ASAP. Please look into the matter as soon as possible and get my money refunded back....

Hi i had booked my return flight of hyderabad to ndola (Zambia) with booking id : emt54643273 and i had requested for cancellation of my return journey from ndola to hyderabad on 22nd feb 2019 through both customer care and email support. But upto now they had not cancelled my ticket and had not refunded my money.
Please help me with this complaint as i want my hard earn money back.

This is in reference to my booking number EMT53795613, I had booked a flight from Mahe to Mumbai via Abu Dhabi on 29th November 2018.

Few days later, I received a message from the airline stating that the second leg of the flight I.e Abu Dhabi to Mumbai has been rescheduled from its earlier departure time of 8:15 am on 23rd February 2019 to 2:15 pm on 23rd February 2019. Since the reschedule was causing a layover of more than 6 hours, I checked with the airline (Jet airways) for booking an alternate flight for both the passengers. They confirmed that I’m eligible for the alternate flight booking with no additional charges but that can only be done by the travel agency (I.e easemytrip) via which I’ve made the booking. I checked with your team and after rounds of discussion, your team booked me an alternate flight and shared the updated ticket (refer attachments for the ticket and the correspondence). The updated flight was a direct flight from Mahe to mumbai scheduled to depart at 10:25 pm from Mahe and reach mumbai at 4:30 am on 23rd February.

Now, yesterday I.e on 22nd February, we planned our journey as per the updated itinerary to take the flight scheduled around 10:25 pm and reached Mahe airport around 7 pm. On contacting the ground staff for our boarding passes, we got to know that our names are not present in the flight details scheduled for 10:25 pm, instead they are present in the flight scheduled for 8:20 pm (original flight). We had also discussed the matter with the airport head in Seychelles but because of absence of our names in the flight per the updated itinerary, they told us to travel As per the original flight plan (scheduled at 8:20 pm).

On reaching Abu Dhabi on 23rd February around 1 am, we contacted Etihad transfer help desk and they told us that the original ticket stands valid and there has been no update made to it, the ticket issued by the travel agency with the updated itinerary is just a document, there is no corresponding change reflected in the system. And we were supposed to travel from Abu Dhabi to mumbai in the flight scheduled for 2:15 pm with a layover of more than 13 hours. And since the ticket was booked via the agency, they could not help us in providing the accommodation or booking an alternate flight. We tried reaching out to your emergency contact whatsapp number but the situation couldn’t be resolved. The only flight available between then and 2:15 pm was a flight scheduled for mumbai at 3:35 am on 23rd February. We had to book a new flight from Abu Dhabi to mumbai in this particular flight by paying an amount of about 1006 AED (refer attachment for details).

Now the issues that we have are:

1. Firstly, we were given misleading information about our flight on mail. Would like to understand how can a travel company like yours make a mistake like this and how the corresponding compensation can be made.
2. Secondly, we were stuck in a different country because of the mistake done by your team, would like to talk to the management which handles the easemytrip group. Please share the contact details.

I would want an immediate response to it with the full refund of my booking amount and the necessary compensation for providing misleading information by sharing incomplete/non-booked tickets. I am prepared to take this case for a legal action, if required.

Looking forward to hearing from you at the earliest.

My ticket has been cancelled unexpectedly and without notifying. As I am entering details with flight status " no PNR booking" is coming. Even Jet airways airline has not notified me about it.i would like to bring to your notice that if a flight gets cancelled the designated booking portal arrange for another flight on the same day or before. therefore I request you to please book me another flight as it is a festive season.

Hi, i recently had an option to upgrade my air india flight#ai669 from mumbai to bhubaneswar on february 18, 2019 for myself (Pushpa bajaj) and my husband (Purushottam bajaj) for rs2218/person, thus total amount 4436. My pnr id for the trip was y2864
In the circumstances that the seats were not upgraded, the air india website by ease my trip stated that the full amount of rs 4436 will be credited back to the account which was used for booking within 3-5 business days. As i have still not received that amount, i am wondering when can i expect that amount to be refunded?

Booking id - emt55251896
Air line pnr - mludbb

1 - mohmmedali mukhtarhussain kalwani[protected]/1/1
2 - mohammad jaffer zumanali bhojani[protected]/2/1

I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Travel express

Booking id - emt55262039
Air line pnr - oitjrg

1 - almin mohmmedali kalwani[protected]/1/1
2- hasan mohmmedali kalwani[protected]/2/1
3- hussain mohmmedali kalwani[protected]/3/1

I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Travel express

Booking id - emt55252247
Air line pnr - jepkzu

1. Fatimasugra mohsinali devjani[protected]/3/1
2. Kanizfatema mohsinali devjani[protected]/2/1
3 - mohsinali pyarali devjani[protected]/1/1

I have cancelled my oman air ticket on 1st feb, it was full refund but still not received refund, easemytrip says it is under process from last 15 days.

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Amt - 19248

Travel express

Booking id - emt55287030
Air line pnr - hzligu

1. Riyazhusain rajabali kalwani[protected]/1/1
2. Zainabbbanu riyazhusain kalwani[protected]/1/1

I have cancelled my oman air ticket on 1 st feb, it was full refund but still not received refund, easemytrip says it is under process from last 20 days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Amount - 12676

Rupani

Booking id - emt55292138
Air line pnr - omhaiq

1. - zaheerabbas nathani[protected]/1/1
2. - asad ali amin ali khan[protected]/1/1

I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Amount - 14034

Rupani
[protected]

Booking id - emt55264721
Air line pnr - efywdx

1. Zulfiqar amirali bhojani[protected]/1/1
2. Shakila banu zulfiqar bhojani[protected]/1/1

I have cancelled my oman air ticket on 1st feb, it was full refund but still not received refund, easemytrip says it is under process from last 15 days.

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Amount - 13352

Quick travels sangli
[protected]

Booking id - emt55277165
Air line pnr - gndscn

1. Masuma mohamamejaffer bhojani[protected]/1/1

I have cancelled my oman air ticket on 14 feb, it was full refund but still not received refund, easemytrip says it is under process from last some days

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Quick travels sangli

Booking id - emt55285258
Air line pnr - nhvnyh

1. Shoaib bandaly[protected]/1/1
2. Aliraja warishussain nayani[protected]/2/1
3 murtuza mohammedhussain nayani[protected]/3/1

I have cancelled my oman air ticket on 1st feb, it was full refund but still not received refund, easemytrip says it is under process from last 15 days.

Easemytrip is using my money. Airline issued refund so many days before
Kindly issue my refund as earliest.

Quick travels sangli
[protected]

Indigo flight 6e 185 on 20/02/19 disallowed meals booked. You have charged rs 832 for meals for two flights, sg164 and 6e 185. Sg 164 served meals and gave invoice as rs 36 for meals. Balance amount rs 472 is supposed to be for indigo flight 6e 185. But the airline people say no meals are booked. Since meals are not served, you have to refund the balance amount of rs 472/-. Pl do the same urgently.

I was supposed to get the refund in feb 2017. I have been following up diligently since then. Easemytrip have confirmed twice that refund is processed and then reneged multiple times that they themselves has provided wrong details. Extremely poor customer service. Unfortunately due to lack of proper laws these websites go free cheating customers. They have tenacity to even resolve the consumer complaint saying the refund was processed and when inquired on the status after 4 months they say it was not processed. There should be strict action against such websites for cheating their customers again and again.

https://www.consumercomplaints.in/easemytripcom-refund-not-processed-c1577874