EaseMyTrip.com Complaints & Reviews

I had booked an indigo flight from dubai to mumbai departing at 20.25 hrs (6e — 62) on 5th august 2019 at 12.35 hrs dubai time at the easemytrip website. I was shocked to receive a confirmation from easemytrip that the ticket was confirmed on a 3.05 pm flight dubai time (6e-84).
It was impossible to take that flight. I had contact ease my trip on phone[protected] and complained about the same and asked them to correct the mistake since it was not at my end. I got a response from easemy trip that since time is short ie. Less thatn 4 hours, they would not be able to help me. I was asked to contact indigo at[protected] for help. Here too the indigo person told me that since i have booked through easemytrip and not indigo website, they would not be able to help. The indigo person said that their website would not have allowed this transaction to take place since time was short.
Now as a result i have paid the cost of airticket of rs. 18554 through my credit card and could not take the trip.
I request a full refund of the amount of rs.18554 since i was booked on a wrong flight without my consent and impossible for me to catch.

I tried to reserve train tickets for two, from mysore to bijapur dated saturday, 10th of august... The page in the end said - error and transaction could not be completed.. Even though money was deducted.. It said "if amount deducted would be refunded in 24hours"... Its more than 72hrs and haven't got back my money... Please refund my money as early as possible

I booked a flight on 3 august, 2019.
My money rs.5664 got deducted from my account but flight was not booked.
It was from chandigarh to bangalore on 16th august at 2:35 pm. My name is kartik sharma and my mobile no is [protected]. I've called their customer care number but they are unable to give any satisfied answer. I am herewith attaching the screenshot of the bank statement. Kindly resolve my issue at the earliest

Hi i made an online payment on easymytrip.com for a flight booking on 23rd august night. I chose upi pay and the money got deducted from my account, however i have not received an email confirmation for my flight booking even though the money got cut. It was debited to easemytrip. [protected]@axisbank credited. Info:upi[protected]. That is the info. Please help me resolve this.

My name is amaan khan, have booked an indigo 6e 83 flight from mumbai to dubai and had paid rs.550/- for the seat (3d) and i was given a seat (12 a). And to my surprise the indigo check in counter informed me that the seat was not reserved, and that it’s a scam or a mistake of the booking company as they have charged you but haven’t send it to the airline. Now, i’m not sure what you guys are upto in your company but it is so disappointing and i feel that you guys need to shut your company for good. What a scamster u guys have become, like seriously. I thought you were maitaing certain standards but did not realise how low do you fall. My booking id is - emt61262378. Have some shame and be courteous in refunding my money and if you really are scamming people then don’t. I’m in the entertainment segment of the world, will make sure i remember you. Thank you.

I had booked a ticket from Delhi to Dublin on 23rd July EMT60868627, ticket no.[protected]/1/1 through easemytrip. Etihad airways extends to students 10 kg additional luggage entitlement.
From 21st I had been mailing and phoning easemytrip customer care seeking advice on how to book the ticket so as to avail of the additional baggage entitlement. Each time I was assured by the team to go ahead and book the ticket and subsequently...

Ease my trip team,

I had booked from your portal a ticket from ahmedabad to bangalore for a flight scheduled on 27th july. The amount was around rs10000 and it was deducted from yes bank account through which i tried to make the payment. Though the amount was deducted, the ticket was not booked then and i was returned to a web page which stated that i will be receiving my amount back later.

Though after several...

Hi,
I (Along with my family of 4 more people) had booked a flight ticket from mumbai to doha for 2nd october 2019.
I had booked a flight which departs mumbai at 5.10 am and makes me reach dubai at 9.50 am the same day with a 1 hour stopover at muscat.
Today, i have got a rescheduled flight bookings from oman air where my mumbai to muscat flight is at 10.30 am on 02.10.2019 which makes me reach muscat at 11.45 am.
And my muscat to dubai flight remains the same which is 8.40 am on on 02.10.2019 which makes me reach dubai at 9.50 am the same day.
So basically the flight from muscat to dubai flies before the flight from mumbai to muscat!!! Extremely weird.
In addition to that we have a family wedding on 2nd october afternoon for which this trip was planned,
Please note that we are residents of kolkata and had booked flights from kolkata to mumbai on 1st evening which makes me reach mumbai at 11pm on 1st night.

But now the travel agent and oman air have blatantly refused to give the refund since the rescheduled time of the flight is not suiting us. They are forcing us to take the flight at new timings, when time and again it has been explained that we cannot change our itinerary since we have to attend a family wedding on 02nd october afternoon.

How can they force us to take a particular flight or bluntly say that they will not refund any amount!

Really disgusted!!

I had booked a flight from bangalore to pittsburgh through easemytrip. Due to recent tension between us and iran, my flight was cancelled. I had requested for a full refund on 27th june 2019 and i haven't received any updated after that.
Everytime i check with easemytrip agent, they say it will be processed in 24 hrs or we are waiting for an update from airlines.

Its been more than 20 days and i get the same message. Its really frustrating.

My airline pnr is jfcrrh

I have cancelled my booking IDs EMT[protected]Booking Cancellation Request Number - 594306) and EMT56251773 from Amd to Del on 25 Jun 2019 but still i did not get my refund amount.

I booked round trip flight through website ease my trip indicating date of first journey on 12 July 2019 from Delhi to Ahmedabad and return journey on 15 July 2019 from Ahmedabad to Delhi and Second journey on 29 Aug 2019 from Delhi to Ahmedabad and return journey on 02 Sep 2019 from Ahmedabad to Delhi.

I ask emt customer care executive about the status of my refund and the executive said by 1-2 may you got your refund. When i didn't got my refund i am writing this email.

Please do the need full.

Regards

Anish Kumar
Email :[protected]@gmail.com
Mob :-[protected]

We had booked round trip flight thru ease my trip indicating date of journey on 18 july 2019 from bangalore to pune and return journey on 22 july 2019 to bangalore. But the ease my trip executive had done the reverse booking i. E. Onward journey from pune to bangalore on 18 july and return journey to pune on 22 july 2019. Tonight we checked the mail and ticket and found out the wrong booking. I spoke to the ease my trip executive tonight and he said it is too late to rectify the error and i was constrained to cancel the tickets. I am a regular customer of ease my trip. This wrong booking by your executive has put to me in financial loss and a lot of stress. As a senior citizen, we are deeply pained.
My ease my trip booking i d was emt59535153. Kindly look into the matter and compensate me adequately.

I had a ticket booking from delhi to hyderabad for 27april 2019 on the name of manish kushwaha.
Booking id: emt57525479

However the flight was delayed by 4+hrs by air india due to technical issue

I had called ease my trip for a refund since 2 months. But ease my trip has denied to provide the refund, even though i have provided them with necessary details given to me by airlines.

Please help.

Respected sir,

On 11.04.2019 i booked roundtrip flight through easemytrip from delhi to indore on 25.04.2019 and 27.04.2019 of jet airways airlines amount rs. 18927.00, which was cancelled by me on 20.04.2019 due to some unavoidable circumstances and after cancellation i received an email on 20.04.2019 from ease my trip that within 5-7 working days you will got your full refund.

On 26.04.2019 i ask emt customer care executive about the status of my refund and the executive said by 1-2 may you got your refund. When i didn't got my refund then i again contact emt customer care on 8th may 2019, 27th may 2019, 20th june 2019 but every time they said shortly you get your amount refund. But till date i didn't get my amount refunded.

It is therefore, your goodself is requested to intervene in the matter and get our amount 18927.00 refunded as it is a healthy amount and already 3 months has been passed. I already suffered alot.

My name is amit karad, i had booked a tickets from easemytrip from sinapore to mumbai, for 12 july 2019. Pnr qshyxi

For which the charged me rs 15607, at the time of booking rescheduling charger mentioned were rs 6784 which excluded any fare difference in ticket, due to changes in my work schedule i had to postpone my ticket to 20 july 2019 which has the same fare of rs 15607 on easemytrip app as well as on sri lankan airlines website but easemytrip my trip is charging me rs 5706 extra as fare difference and a total of rs 9175 as a rescheduling charger, which they conveniently avoided to explains as to why,

Sir,
I request you to kindly take a action on easemytrip company as they mint money from their customers.

Hello team,

I have cancelled my ticket due to the delay in flight and based on the confirmation that i will get complete refund. I have also got a mail confirmation from ease my trip for full refund (Attached in this complaint).

It is more than ten days and they are refusing to refund my money and giving a reason that they are yet to get a refund from airlines.

All the details are there in the attachment

I had booked hotel rahi forest view in mahabaleshwar for 6th-7th july 2019 by making full payment of rs. 9946 for 3 rooms for 6 people on 30.06.2019 and received confirmation voucher bearing confirmation no. 59846590 stating confirmation received for booking from the said hotel for our stay.
However, when we reached the hotel we were informed no booking is made in our name and when we contacted easemytrip representatives they informed a mistake was made and left us stranded in extremely heavy rain in mahabaleshwar. After a few furious phone calls, the representatives forcefully stuck us with a lower category hotel with room rent of rs. 1000, further the hotel we were later stuck with by easemytrip had no electricity for the major part of the day and was stinking with windows in the room overlooking a wall in the building duct. They cheated us by taking full payment fir a good hotel, did not make our booking in the said hotel and refused to help initially and later taking advantage of our situation of being stuck in extreme rains and cold weather stuck us with a horrible hotel.
Our entire trip was destroyed by easemytrip and no refund was issued for such malpractices.

I booked a ticket through easemytrip.com on 2 july -2016 at for air asia flight from kuala lumpur to seoul emt59970723 but my booking was put in pending. I asked the customer service why and they askem me to wait. My booking was confirmed they told me the booking will be active in 20-25 min. Next day booking was put in pending again. I sent e-mails and messages on what's app, they asked me to kindly waiting. I asked the flight to be cancel because the flight is still in hold but they asked me to wait again. The next day they told me they are an error at the payment gateway with the airline company. I asked again why no answers! I called the company and even them are confused. I asked for a refun or just the flight to be cancel. I will take my flight the 10th and i have to wait since the 2nd. We are the 5th today and my flight mentionned bombay to new delhi... I am so confused. I asked the refund. Try to reach the customer service nothing... It's inacceptable!

I booked return flights with easemytrip for 21st june, returning 29th june online. Account got debited, but then i receive an message saying system error, flights not confirmed and they will autoreverse the transaction issuing full refund. Now, exactly 1 month on. I have received just half refund, by two amount. Still awaiting the remaining half. Have rang maybe ten times. They are cheating and robbing customers.

I have booked a ticket from hyd to jaipur and the travel date was 4th may and i could not make it. Its a indigo flight and on 5th i have received a message from indigo on 5th that a refund of 750 taxes have been done. I have informed the same to the ease my trip on 5th may. They ssid refund will be initiated within 7 days. Its being 2 months i did not receive the refund. Contacted them several times and they say it will be done and itd not done till now.

Please help me and others who are facing the same problem due to these mean companies who fools the customers everyday.

Booking id:emt54526854
Ticket number:liiw4n/1/1

Thanks
Ravi karan dwivedi

Hello, this is rajdeep sinku
Booking confirmation id - emt58983951.
Booking cancellation request number - 585702
How long will it take to get my refund?
I had it cancelled on 13th june 2019.
When i called their customer care service they say that from company side they have initiated but yet i did not receive a single penny.
Hoping to never use their service.