EaseMyTrip.com Complaints & Reviews

Easemytrip reference: [#3080968]: emt55566717

I booked my ticket (3 passengers) from bangalore to mumbai on 21.04.2019 with jet airways 9w 478. (Pnr qqphpm). Due to jet airways operational issues, i cancelled my ticket prior to journey. I requested easymytrip to refund my full amount which they have agreed and promised also.

However, till today, i. E. On 13.11.2019, after 7 months, i have not received any refund amount from eastmytrip even after several reminders, followups and phone calls.

Every time they reply that we are following up with airline, even they are not sharing any proof that they are claiming for my refund. And second thing jet airways has declared certain list for refund. Easemytrip is not having any transparency in handling such cases.

Pl. Look into the matter and resolve my complain on immediate basis.

On 6th november, 2019 i had booked three return tickets for goa and made an online payment of 26, 376 for return tickets to goa. i had made a booking on vistara and indigo for 3 passengers and as soon as the payment was made, the page vanished without any confirmation. I did not hear from the portal, till i called the customer service, who said that payments take 40 minutes sometimes to be actioned. If the confirmation wasnt made, the payment would be refunded but even after 3 hours i did not receive any decline in payment or confirmation.
The money was withdrawn from the account.

When i called in, i was given details of my tickets, but was told the payment was pending due to fare difference inr 4000/ and i had to reissue the ticket amount and the initial payment which was taken would be returned after 40 days.
When i raised an alarm about this, they quickly reverted saying we can change your flight and pushed the cheaper fare of indigo on me.

The amount they deducted from my account was 26, 376 but put me on the indigo flights that came to 26, 094. the first flights had meals included and refundable tickets, the later ones had no meals covered. The staff promised to include it in.
What is strange is that the portal still shows my initial flight details and payment invoice, however the portal sent me both flight confirmations however the pnr number doesnt work for the vistara flight but only the indigo ones. The wallet has no credit of my excess fare returned.

Today morning i. E.9/11/2019, i had booked two tickets for senior citizens to go to durg, chattisgarh from varanasi, up in sarnath express train in ac first class.
Perhaps the tickets were not booked and so, not received by me but money is deducted from my sbi master card/debit card.
I am trying to know about the position if the tickets are not booked then i have to book it again but no one is responding me since then even phone calls are not attended by anybody.,
It is very bad for company and no one may have trust on such company in future if the issue is not settled by today itself.
I want to know clearly about the position of my ticket booking and if i have to book it again, i need my money back for it.

Hello,

I have just spoken to qantas after filing a complaint for not hearing back from them only to find out that as per qantas that ticket is open and can be used again within a year but i need to contact agent which in this case would be easy my trip and gajaanan travels to organise that. Mumbai qantas has mentioned nothing about the charges only that this ticket is open to be reused.

I demand someone as this is ongoing issue since 7.10.19 to respond and attend to this asap and send me the open ticket so we can re use this.

If i do not hear back from ease my trip asap i will be left with no other option but to file a formal complaint against ease my trip. As a customer i am not disappointed but i feel being harassed, tormented as the reason for the ticket change was medical emergency all paperwork was attached (Cabg surgery of father of my husband whose ticket is in question). There has been no sympathy or compasion shown by your company. If anything in a difficult the company has wasted more than a month now not helping just causing distress. I expect a written response mind you i do not want an automated email to raise we apologise for the inconvenience or that raise a ticket number. I expect a written solution or i will resort to legal action as this has been the worst experience in a very trying situation.

Ease my trip has made my trip really dissapointing stressful and just exhausting.

I hope this will be rectified and would like an answer asap.

I have booked flight tickets from easemytrip with booking id emt64705589 on 15 oct for guwati to kolkata departure on 18 oct. I requested for cancellations of tickets in no-show mood also talked with airlines i. E goair. Airlines provided refund of amount 1678 rupees to easemytrip on 23th oct and also send me the details of that in my mail. But instead of 1678 rupeess company provide me only 91 rupees. I have mailed [protected]@easemytrip regarding this by attaching the mail provided by goair containing refund details. But till now i am not getting my actual refund amount. So i request you to kindly look into this matter and provide my refund as soon as possible.

I have booked the ticket from Nagpur to Bombay on dated 28/10/2019. I had to book it for the next day.But mistakenly, I booked it on 28/10/2019 instead of 29/10/2019. So I had to cancel it. After cancellation airline charged me Rs.3000. And ease my trip charged me Rs.250.My total fare price of the flight was Rs.5319. The total amount 'EASE MY TRIP' has to refund me is Rs.2069.
They only sent me a message the your ticket has been canceled. Your refund will be proceed after verification. But today I checked my booking status on EASE MY TRIP it is showing that money is refunded.I haven't got any money.

I never expected such a poor service from easymytrip.

Without noticing to me bus has crossed my boreing location and even i called to the bus operators they didn't picked mmy call.. And easymytrip website is too worse to find the details..

Easemytrip.com dear customer - your ticket is confirmed for chennai - bangalore, dep on 10/22/2019 11:30:00 pm at 23:30. Your ticketno is ets896b2pt219400 and refrenceid is emt65048692. For more info call : [protected]
Mob no: [protected]

Am looking for reambsment of my money back..

Thanks.

I had booked cab from phagwara to amritsar on 11/10/19. Booking id 64474379.
Email: [protected]@gmail.com, contact no. [protected]
There was mistake in the pickup point and the dropping point due to auto fill.
I cancelled on same date due to mistake in booking.
I am trying to get the refund but not able to get except the answer: wait, have patience, etc
Surprisingly, i am unable to call from my registered mobile no.
I have tried on all possible options.
May i get any senior office no..

I had booked a flight ticket from nagpur to chennai on 18.10.19 by using mob. No.[protected]. My bank account was immediately debited by an amount of rs.6776. However, i neither received the mail on my email nor confirmation from you. I was under the impression that i wl receive the confirmation soon. But to my utter shock, when i contacted the customer care, i learnt that my ticket was not booked as the fare has been hiked and the service provider has suo motto initiated the refund process. Till date, i. E., 22.10.2019, i hv not received the refund. I hv bn told to wait for another 7 to 9 days. Since im urgently required to go to chennai on medical grounds, i had no alternative but to book another ticket by paying a premium of 600 per ticket for two tickets. The lethargic attitude of the service provided has kept the valued customers at bay. It can only be inferred that easemytrip has no concern whatsoever for the customer's interest and they are leased bothered.
I hv used ur service for the first time and im completely dissatisfied with ur service.
Last but not the least, i wl never recommend ur service to anyone and yes im afraid if i wl get any refund from you.

Yours faithfully,
Nareshkumar

I booked a ticket through easemy trip. At that time the price fare was 4650, it went through the payment gateway and the money got deducted. But the transaction was showing pending. After repeated calls i see that they said the airline (Airasia) increases the price so you have to pay extra, for which i said no and they rejected it.
But when i opened the airlines the prices were same. They are just increasing the price to fool the customer. Even after rejection they are not sending teh refund mail. After repeated calls they sent the refund mail.

Even i am not sure how long they will take to refund the full amount. Will keep this open till i get the refund.

Booking id - emt65048885

Today i wanted to book a flight from delhi to pune for 31st october. I was shown initial price 5766 rs and after applied 400rs coupon the price changed suddenly to rs6144. And yesterday also same cheating happened.

After applying the coupon they increased the price by 400. I want back that refund.

And they are doing this cheating every now and then to earn more money on the cost of customer's trust.

Pnr is qjz5kw

I booked 3 flight tickets on 17 of october 2019 from bangalore to goa in air asia for 29 october 2019.
The sum total of rs.5313 was shown and the payment was made. The amount was successfully deducted but when i saw in the app it showed that the transaction was failed while the amount was deducted from my account. And also the payment status in the booking was shown to be pending. I tried calling their customer care several times but nobody received my call in-spite of showing that they provide 24/7 customer service which was very disappointing as their was no immediate assistance provided. Will i get a refund? Or will my tickets be booked? Please resolve this issue soon and oblige.

Ticket ID: 3528086 I Ticket ID: 3527967 I Booking ID is EMT64701424.
I booked MCT-AHM-MCT on 15th oct, 19 at 5:00 pm.Ticket which i received from easemytrip was with preferred seat number for spicejet SG-61.easymytrip charged me 2095 Rs extra for preferred seat.While checking on spicejet site same was not booked with preferred seat number.While contacting their customer care (who is handled by their trainees) [protected]@easemytrip.com unnecessary hopeless 10 nos email arrays start.At last they conveyed it is not possible for them to book a preferred seat in SG-61 though getting paid in advance. I think this bunch of jokers are in this industry to make Complicatemytrip.
I urge everyone who read this not to trap themselves in easemytrip for airline booking which is online fraud to cheat the customer.

I have just booked one ticket from bhubaneswar to bangalore in airindia for 20th oct, 2019. I have made my payment through phonepe of rs.5276. My money is already deducted. After completion of successful payment i didn't received any flight tickets. I called the customer care several times but they were not picking up the phone. After sometime one guy picked up the cal he told that he asked all details regarding the bookings and sent me my ticket in mail and whatsapp but in ticket it is showing booking status is pending. Why my ticket is not confirmed yet? Kindly resolve my problem soon.

I booked a hotel from easemytrip on 5th october.. Booking was not confirmed and the amount was debited on 5th oct.. I filed a compaint on that day only and from 9 days they are just giving me fake promises and not attending my call. This is a. Fraud company. The staff doesnt even have courtesy to call. Me back.. Please prvovide my refund of 2458 as soon as possible. Transaction id was 64162202.

Vatsal gupta
[protected]

Easemytrip portal is one of the worst portal.While taking ticket the portal not working and keeps on loading.. the b2b portal of ease my trip very worse.the rate of flight increases.lcould not book ticket . they are not refunind the amount in the portal if we close the portal also asking to book another ticket return the amount. kindly ask them to return the amount to our company account. I had talked with Sunil Kumar Senior Team Leader of ease my trip.who is so rude withe customers.

I booked the flight through ease my trip.com in feb, 2019 for the month of march. But the same flight was cancelled by airlines. And from that time i am following up with easemytrip.com. But every time they reply that we are following up with airline even they are not sharing any proof that they are claiming for my refund. And second thing jet airways has declared three or four list for refund. But there is not my name in the list.
Airline name - jet airways
Easemytrip.com pnr no. Ervlpa.
Ticket no.[protected]/1/1
Name - raj kumar
M. No. [protected]/[protected]

Indigo Flight's time was changed and they refunded full amount but i booked through easemytrip so they asked me to get refund through them but easemytrip charged 19000rs as cancellation whereas indigo refunded the full amount and i got email also regarding the full refund they processes.and no on is answering on easemytrip call helpline so that i can ask abouth the cancellation fee they charged me....

Dear sir. I cancelled a flight from indigo with pnr bj87fd with the name mehmooda parveen. The airline has already initiated a full refund but the easemytrip has only returned me a little portion. Plus when i call them they just keep the call hanging and ask me to return back to airline. I feel their should be a system regarding checking the refunds and the customers money and time shouldn’t be wasted like this

Booking id for my flight from ranchi to delhi made on september 26, emt63704531
This booking was rejected by the airline /ease my trip and therefore i did not get a ticket. The money amounting rs. 3516 got deducted from the account, but even after complaining for refund of rs. 3516, the company gives a fake claim. Of refunding the money to my bank account. I have my passbook updated, no money has been credited to the account by the company.