EaseMyTrip.com Complaints & Reviews

As i had booked my air ticket by easemy trip company having booking id : emt57091183 for delhi to coimbatore dated 8/05/2019, as i had booked this ticket 2 months before due to some reason my program was cancelled i called helpline no of company to confirm about my amount i get refund as ticket was under refundable scheme but helpline no guide me plz wait as i get only 656/= refund up to 48 hrs before flight takeof[censored]nless so i should wait if in any case flight is late by 2 hrs i will get my full amount refunded so i waited for full more then month time as per guidance by helpline staff of company to try in first weak of may '2019 month as to wait only in some special case if delay in flight take off as per guidance i called again helpline no on 3rd may '2019 call attended by sadakat ali company helpline staff he again guide me to wait for one day other wise i will get only 656 /= only so i called again on 4th may '2019 now talked with vishal he also said there is no delay in flight i will get same amount quoted earlier so i told to cancel my ticket i delay more i may not get this amount also, after taking my cancellation request he told me refund amt break up as air line fees + company convince fees, after this it comes to 656 /=, i was amazed to see when i got mail that my cancellation request is completed i will get 1304 / =refund on side i was happy i got more refund, but when again i called helpline no to enquire about this amount difference by chance again my call attended by sadakat ali he told me that airline had given more refund that's why i got extra refund, i was very annoyed on this i told him as from last more then month i am enquiring about my maximum refund how i could get benefit but now you are telling false to me that as sadakat ali told false that we guide to customers to approach airlines for cancellation as they could give benefit but nobody had ever guided me this you can hear my recording as i called from my no [protected] in which no body has ever guide to me like this, as company is charging there convince fees for giving us service it's there duty to give us maximum benefit as i am not giving request for cancellation on last moment as i am approaching company helpline no from more then month before, i am only got very much disappointed as i knew before to approach airline direct for cancellation request i may have got maximum refund, really very much disappointed of service by company staff how they guide there customers, hope you may take some action and give me justice

Booking id[protected].
Today i booked ticket from hyderabad to delhi, but your system booked from delhi to hyderabad, perhaps by picking data from my last flight from delhi to hyderabad. Because all the data regarding names, email and mobile no. Emerged automatically. Trusting your system i continued with the booking.
When my ticket was confined on my mobile no. I found that it is from delhi to hyderabad instead of from hyderabad to delhi. How can this happen. When i contacted your customer care i was told that they can no do anything and it is my fault.
Of course it is my fault that i booked from your site trusting it and now i am being given a cold shoulder.
I am a frequent flyer and travel four to five times in a month. We have 2400 branch with a staff of 25000. My experience with your company is not good. I always book myself and have never been treated like this. I feel being cheated by a reputed company like yours.
You are requested to kindly make necessary corrections so that i am not made to suffer because of defect in your system.
Rajeev khosla
[protected]

Easemytrip is the biggest cheat and fraud i have ever dealt with. I booked ticket id - emt[protected]Operated by united airlines) from newark to new delhi for may 24th. United cancelled the flight later since airspace over pakistan was closed. United refunded the money to @easemytrip, but now easemytrip is not refunding the money back to me.
I contacted united airlines and they told they have already refunded the money back to easemytrip and following is the proof from united:
1. On 05/14/19 united refunded the money to easemytrip via refund # [protected].
2. On may 28, 2019 united refunded some additional charges via refund #
Bsp # [protected]
Bsp # [protected]

When i cced united customer care in the email along with easemytrip in the escalation email, easemytrip agents are removing the cced email o[censored]nited customer care silently.

Clearly easemytrip is a cheat. Even after repeated phone calls and emails, their latest response is - that 'they haven't received any money from united', even though united already gave the proof that they have submitted the refund.

Easemytrip is a looter. It was a super big amount for me (Rs 1, 17, 784) and it has caused me so much tension and anxiety. They did not refunded back a single penny.

I want to put easemytrip to court and put legal action against them. Shame on greedy, fraud, cheats! I would advise every customer to stay away from their cheat service and save your self your hard earned money.

Easemytrip is the biggest cheat and fraud i have ever dealt with. I booked ticket id - emt[protected]Operated by united airlines) from newark to new delhi for may 24th. United cancelled the flight later since airspace over pakistan was closed. United refunded the money to @easemytrip, but now easemytrip is not refunding the money back to me.

I contacted united airlines and they told they have already refunded the money back to easemytrip and following is the proof from united:
1. On 05/14/19 united refunded the money to easemytrip via refund # [protected].
2. On may 28, 2019 united refunded some additional charges via refund #
Bsp # [protected]
Bsp # [protected]

When i cced united customer care in the email along with easemytrip in the escalation email, easemytrip agents are removing the cced email o[censored]nited customer care silently.

Clearly easemytrip is a cheat. Even after repeated phone calls and emails, their latest response is - that 'they haven't received any money from united', even though united already gave the proof that they have submitted the refund.

Easemytrip is a looter. It was a super big amount for me (Rs 1, 17, 784) and it has caused me so much tension and anxiety. They did not refunded back a single penny.

I want to put easemytrip to court and put legal action against them. Shame on greedy, fraud, cheats! I would advise every customer to stay away from their cheat service and save your self your hard earned money.

I had booked ticket through easemytrip on 7th april, 19 jetairways mum to dxb (Dubai) for travel date 9th june, 19. But jetairways cancelled the operations and so i cancelled the ticket on 18th april. But till date i have not received the refund yet. Initially after jetairways shut operations refunds were getting processed and even iata was processing refund as per news articles. But due to improper follow up from easemytrip my refund just got delayed. Now they are just replying that jetairways didn't send yet refund money, but when i am contacting jetairways they are sayng easemytrip will refund you. Whereas on same time other online sites like makemytrip, yatra.com has refunded money. I i have booked ticket with easemytrip so they should take responsibility and pay my money. But they are just running away from this.

I have booked flight ticket with insurance at emt portal, now when i want to cancel my tickets they are saying me that i wont get any refund for same.
As insurance is only for accidental insurance and incase of mishappening. While booking only i have clearly seen that the cancellation charges are taken for full repayment incase if i want to cancel the ticket.
But now these guys are just saying no to me. Infact they were not ready to help me with details as well and then when i argued with them then they said i need to call insurance customer care no. For that we have to be on call for more then half an hour. And in this case neither emt not the insurance people are ready to update us the amount. That in case if i cancel the ticket how much i will get refund. They said it depends you may get some or half the payment. Nobody was ready to take the responsibility. Later i have cancelled my tickets and bear the loss of full amount of rs. 15, 000/- is this is how they provide us service. Am just not happy with their service. They are just cheating around.

I have booked flight tickets from emt for air asia with insurance and now when i want to reschedule my flight then they are saying we cant do the changes. Am ready to bear the extra charges of 2500/- plus rate difference but they are saying that air asia system is not accepting their payments. And when i called up air asia customer care for the changes they are saying that the changes can be done by the agents only as we didi booking through agents emt. Am just feeling helpless now what to do and whom should i complaint for same. Emt is just not ready to help me. I need full refund of my tickets if you cant do changes.
#3197392 this is my emt complaint ref no. This is my pnr nsc2rm. Bom to kolkata, 01:55 am flight. Whereas i have taken insurance as well for the same but still these guys emt are not ready to help me.

I booked a ticket through them and after booking as i didnt get the tickets, i called them asking for the PNR, they told me that the status is pending and call us after 20 mins. I called gthem again after 20 mins and at that time they asked me about the DOB for the passenger. They didnt ask anything in the first phone conversation and when after i provided them my dob, they again asked for 15 mins. and after 15 min when i called them they said that sir now the fare has increased and you have to pay extra for the booking..
this is not my fault if the fare has increased. they could have asked me about the details (DOB) during the first call only which they didnt and after an hour and a half was completed, they just said that the fare has increased now..

I have booked international flight tickets on easemytrip.com to travel from hyderabad to london on srilankan airlines with amount of 1, 50, 222 inr. They have rejected the ticket after deducting that amount saying the fare has increased. After talking to them thrice i was not given convincing response. And the email mentioned that amount would be refunded automatically. Its been 24 hours that i didnt get any refund. And therefore couldnt book another flight.

Flight ticket booked date: 05 may 2019

At the time of booking of flight ticket for my self and family, from the said website for route ixr to del i.e from Ranchi to Delhi for Air Asia flight, I had pre booked seats for which amount was charged from me by the website. But at the time of web check in, airlines allotted me new set of seats. When contacted, Air Asia denied receiving any information and charges in lieu of the same from the website. My one number is GUUSQD. Seats pre-booked were 15 D/E/F and 16 E/F, which has now been converted to 22F and 23 C/D/E/F

Stop sending sms its been ennoye and do not want to receive any more. Please stop sms. You have been sending so many in a day. Unless you stop these spam smss i will compliant to consumer court you are violating my privacy rights. One should respect ptivacy. Stop sending sms its been ennoye and do not want to receive any more. Please stop sms. You have been sending so many in a day. Unless you stop these spam smss i will compliant to consumer court you are violating my privacy rights. One should respect ptivacy

I had bboked a travel ticket for my family through you of jet airways. The flight is cancelled and as per jet airways travel agent need to raise the refund request. After my repeated mail and clarifiaction mail which i arranged from the jet airways for easemytrip they are not agreeing for refund and everytime marking me a mail that i have to file for refund directly to jet airways. Jet airways had denied me entertaining me directly as the ticket is booked through ageent.

Pls tell who is responsible. I need my full refund.

Easemy trip is highly unprofessional in handling customer query

Booking id:- emt56530415
Complain no if easemytrip:- 3113337

I have booked air travel tickets with easemytrip and my booking id emt52948061

Easemytrip issued me tickets of two arilines air france and delta (Return).

Air france /delta - pnr: vzcz7r ticket number:[protected]/1/1
Mumbai vancouver on 01-may-2019
New york - mumbai on 27-may-2019

Jet airways is operating air france flight af6793 from mumbai to paris and now they have stopped operations from mumbai, under these circumstances i contacted air france and they replied back that easemytrip which is the booking agency will handle alternative options. When i contacted easemytrip they are informing me air france will handle this problem.

I need to get this resolved before 01st may 2019 which the day of my travel.
I have attached copies air france reply and my ticket issued by travel agency easemytrip.

Regards
S. Rajagopal

1. I booked my round trip flight (Official tour) from mumbai-jaipur-mumbai from easemytrip website. Departure date from mumbai to jaipur was 17.03.2019 and from jaipur to mumbai was 18.03.2019.
2. Mumbai to jaipur flight was very smooth. However jet airways (9 w-2417, pnr: dedinz, dated:18.03.2019, time: 9:15pm) flight was abruptly cancelled by the airlines.
3. Neither sms/mail was sent nor call was made (Violation of dgca rule :car, section 3, series m, part iv). We called jet airways and easemytrip many times on 18.03.2019. But was not picked by them.
4. I, along with one of my colleague (Pnr:pjbdjm) having same round trip ticket, reached the airport and got the cancellation information from jet airways representative.

5. No alternate flight was provided, not even on second day.

6. No facilities at airport was extended to us neither were we informed about any such facilities by the airlines, which again is violation of dgca rule :car, section 3, series m, part iv.
7. I have called easemytrip customer care. They denied any alternate arrangement on the same day and the next day. They conveyed that, it's the responsibility of airlines to intimate passengers about cancellations and provide alternative options. On my inquiry, same was conveyed to me on 18.03.2019.
7. I had to report on official duty on very next day.

8. I along with my colleague had no option but to book only available indigo flight no: 6e-394 pnr no: ohc2vw on 19th march, 2019 at 05.25 pm at exorbitant price of rs.23500/- (Per person).
Hence i request easemytrip to refund me the amount of rs. 15505 being the difference between the new flight booked @ rs. 23500 and the amount of jetairways flight of rs 7997.

Further i request you to compensate me for the trouble i had faced at jaipur due to flight cancelled as i was not provided any accomodation or any alternative flights.

I want you to take necessary action on urgent basis

On sunday, 17 feb 2019 i booked ticket for my visit to jaipur from mumbai with jet airways through the easemytrip.com website and i paid the full fare of rs. 10974.00. Now when i called the customer care of easemytrip on 18th march as i was unable to trace the pnr, to our shock the jet airways has cancelled the flight without stating any reason without alternate flight arrangements, a full refund has been requested. As i lost 1 complete month, the new fare is almost double as i paid rs. 20646.00 because all the other arrangements has been already made for this travel and i cant cancel at the last moment. I have attached 3 files for your reference and review.

May i request your help in getting the refund of excess amount paid back asap.

Regards,
Nikesh kumar sinha
Mob: [protected]
Old pnr:wmpqvn
New pnr:tjl3kq

Ease My Trip

I am here to share my most devastating experience with your airlines till date, which I am forced to bring online unless resolved at the earliest by your team.

I had booked a flt from bangkok to Amritsar for 24 apr 2019 through easemytrip. However after 5 days of confirmation of booking I received a call regarding the flt being grounded and cancelled for what so ever reasons known to authorities.

I was being given an alternate route which was not at all fitting in my overall plan. And I was also said that my entire refund will be made within 7 working days. Firstly the airlines should have had courtesy of rescheduling my flt. Not only rescheduling the flt, the spice was incorrigible enough for having not refunded my money even after 11-12 days, that's today(which I term as completely absurd).

I am being forced to publish this grevience in leading news letters and daily newslines unless my issue is resolved within next 48 hours.

My trip is starting wef 16 apr 19.
My details of booking are as under: -
Booking ID - EMT56873422
Pnr - U8DUQS
Mr Navneet singh boparae

Forwarding the copy of ticket as well..

My jet airways flight cancelled due to its internal issues. Easemytrip didn't bother to inform me about the cancellation. I got to know only after talking to customer care. On raising the issue with customer care they agreed to change airline without extra cost. Customer care asked me to send details in email. But as a response to email, customer care started making all sort of excuses. I want to know if you really take customer problem seriously or just waste their time. If you had not promised me to change airline i had opted other options.
At some time easemytrip was my favourite booking site but today i feel like it has worst customer care. I am having horrible customer experience.

Complain no: 3099217

I have booked 2 tickets emt53186953 and emt53186787, for the return ticket on 6th may from lucknow to bangalore, jet airways rescheduled my flight with mismatch in timing and when i enquired they informed that i am eligible for full refund due to the timing mismatch.

Accordingly i raised a full refund cancellation request with easemytrip on 31st march and till now i have not received my refund. When i contacted easemytrip they told me that they have raised the request with jet airways for the refund, but when i contacted jet airways they informed me that they have not received any request from easemytrip for full refund claim.

I booked a ticket for me and my wife for a round trip 'ahmedabad - delhi - ahmedabad' with booking id: emt54441882.

I paid inr 440/- for meal from both the flights but it was very embarrassing when crew informed me that pre - booked meal is not reflecting on my ticket. This way it will be difficult to continue with easemytrip.

Kindly address and resolve the issue and refund the amount to be claimed from my next booking.

Best regards
Varsha

On 30 march 2019 around 8 pm i have booked a ticket online via easmytrip.com from dublin to manchester, date of journey being 8/06/2019 by aer lingus flight ei -3326. 4 adults
I received a ticket saying booking pending although the amount of rs.26496 was deducted.
On query via e-mail and telephone for the ticket status easemytrip.com replied "the following itinerary has been rejected due to technical proboem of payemnet gateway. Your amount would be refunded automatically." further they promised to get the amount credited.
But till date the amount has been credited to my bank account.