EaseMyTrip.com Complaints & Reviews

Hi,

The total amount deducted was rs.7500 instead of rs.7000.

I have called your team and case was escalated but i never heard from the sup. When i called again today, they said it's correct amount deducted which it isn't.

Attached is the picture of what is shows on the app for cancellation charges which is again different then what you sent on the email.

What i received: rs 1411 as refund
What i want:
The remaining rs. 1000 as per your app.
Rs. 500 as per you email.

I would go by the app as that's what i used for booking at the first place.

Any disconnect in this may lead to corolporate/consumer forum/ social media escalation.

Feel free to contact for any clarification.

Exact copy sent to customer care but no response from their end.

I am a regular flyer through easemytrip but this kind of experience is making me rethink to approach.

I had a ticket booked in the month of march, and the tickets were cancelled due to cancellation of jet airways flights, despite of several followups from last 8 months. I have been receiving a copy / paste response from customer service of easemytrip.

I have been told that refund is yet to be received but this is a fraudulent act, as i understand from news & jet airways site that cancellation in the month of march has been refunded.

I expect a resolution from the management of the company at the earliest.

Dear sir / madam,
I hereby raise complaint against ease my trip for unethical and lethargic attitude in crediting the refund made by airlines before 8 months. i had requested for refund against cancellation (due to passenger's sudden death) of my flight ticket booked via easy my trip in the month of january 2019. the concerned airlines (i.e. indigo) promptly refunded the ticked amount to ease my trip and confirmed refund vide email dt. 25.02.2019. subsequently i had forwarded the mail sent by indigo to ease my trip via email in the month of august 2019. in addition, i had spoken twice (details below) to ease my trip customer care requesting them to credit the pending refund. every time they ensured for immediate credit, however they failed to credit. in this online and techno world i could not understand the reason for not crediting the refund amount received from airlines before 8 months. in this regard i request ease my trip to credit the refund amount immediately along with penalty of minimum rs.100 per day from the date of receipt of refund from indigo till the date of credit to my wallet account. this penalty is expected because of collateral damage happened because of delay.
Details of reminder request made with ease my trip customer care
Spoken to mr.avinash dt 03.09.19 - time 3.40pm
Spoken to samantha on 15.09.19
Expecting the pending credit with penalty amount
Thanks
S. sasikumar
My contact number available in the mail sent to ease my trip

I booked a round trip for jaipur to ahemdabad on 17th aug 2019 for 2 pessengers. Travel date was 27th aug 2019. But on 18th aug 2019, brother of a pessenger passed away. So we talk to indigo airlines for emergency cancellation of the ticket. They refunded us total amout of 5014 inr in two parts. Total refund came when we provided them death certificate and documents. But easemytrip refunded us only 238 inr in the bank account. They are still charging airline cancellation charges where as we already cancelled our ticket from indigo airlines. Customer care are all non-cooperative. My booking id is emt61955600. Please support in this problem.

I had booked a flight under booking id emt63514350.
I had to cancel the flight, but after waiting for 2 hours from easemytrip on watsapp and calling their call center, i had to myself call airlines and cancel it.

It wasted me additional 1hr cos air india doesnt love their customers. I have paid 1200 per sector cancellation fees to air india.

Now if all work is done by me, why is not so ease my trip charging me cancellation fees.

Just because they have my money refunded from airline doesnt mean they can put cancellation charges on already cancelled flight.

I booked tickets for flight from bom to bhopal and during online payment it showed payment successful and sum of 6800 got deducted and the page got lost same happened with my train ticket from bina to panvel and sum of 1899 for the train got deducted and no ticket confirmation. I dont have any proof because the pages were getting lost i have my account number and message of money deduction

Air ticket from Agartala to Kolkata was booked on 27th August. The air ticket was booked in a wrong name and therefore, cancelled the same ticket. The details of the ticket:
Passenger Airline Status Sector AirLine PNR Ticket Number Seat No
Mr. Arpan Dalai AI Confirm IXA­-CCU H3NR[protected]/1/1

Till date, the money refund for the cancelled ticket not received. Many reminders through email has been given to Travel Agency: Easemytrip.com for the money refund of the cancelled air ticket .

The reply received from Easemytrip.com is as below:
===========================================
On Tue, Sep 17, 2019 at 8:43 PM sanjiv gupta wrote:
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com

We regret the inconvenience caused to you & apologize for the delayed in response and refund. We would like to inform you that your refund has already been processed from our end.

Please find below refund details:

Booking id : EMT62367776
Refund Amount - 3488.00/- + 2241.00/- = 5729/-
Refund Date[protected] /[protected]
Transaction reference ID - 30001092409239179263268/30001092539239179263261

Bank usually takes 5-7 working days to credit this amount to your account (excluding Saturday, Sunday & national/bank holiday)..

We appreciate your understanding with regards to this matter.

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)

sanjiv gupta (Staff) Posted On: 17 September 2019 08:43 PM
===================================================

kalpna keshi (Staff) Posted On: 15 September 2019 12:20 PM

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com

We would like to inform you that your refund has already been processed from our end.

Please find below refund details:

Booking id : EMT62367776
Refund Amount - 2241/-
Refund Date[protected]
Transaction reference ID - 30001092539239179263261

We would like to update you that, as per the bank norms it will take 5-7 working days (Excluding Saturday & Sundays).

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)

=====================================================
Request for necessary actions for money refund for the cancelled air ticket

Regards
tsdalai

I tried to reserve train tickets for two, from nanded to mumbai the page in the end said - error and transaction could not be completed.. Even though money was deducted.. It said "if amount deducted would be refunded in 24hours"... Haven't got back my money... Please refund my money as early as possible...
And my payment is deducted 2 times 1695.15 + 1695.15.3390.3

Name arvinder singh
Email id [protected]@gmail.com
Mobile no. [protected]

Please give me my money

I tried to reserve train tickets for two, from nanded to mumbai dated The page in the end said - error and transaction could not be completed.. Even though money was deducted.. It said "if amount deducted would be refunded in 24hours"... haven't got back my money... Please refund my money as early as possible...
And my payment is deducted 2 times 1695.15 + 1695.15. 3390.3

Check the screen shots

I tried to reserve train tickets for two, from nanded to mumbai dated the page in the end said - error and transaction could not be completed.. Even though money was deducted.. It said "if amount deducted would be refunded in 24hours"... Haven't got back my money... Please refund my money as early as possible...
And my payment is deducted 2 times 1695.15 + 1695.15

You can see this screen shots

I have made a booking from easemy trip for spice jet flight from hyderabad to coimbatore and return coimbatore to hyderabad with pnr :- x6ewjy. It's such a worst company that when i cancel the booking through spice jet on 16/8/2019 itself & called ease my trip next day. The refund was to come 9118/- n the amount they refunded me is 5058.00. When called customer care today on 17th september they excuse is my remaining amount was stuck in payment gateway. Now whose responsible for this?? If i would have not called the 4060/- balance would have been eaten by ease my trip. Wow such a shame on you guys. I am booking with such a waste company for monthly 4 to 5 times and this is how they cheat with us. Please raise my complaint and take a legal action on them.

Hi,
I booked tickets from blr-ghy (Round trip), leaving on 11th october and returning on 21st october. An amount of ₹15335 got debited from my account but i didn't receive the tickets. The easemytrip website got stuck in the processing page. I tried to call the customer care but no one is receiving. Please help me since i need to book my tickets urgently.

I have booked two tickets on the same passenger name from and to the same source and destination and for the same date by mistake, because the name got pre-selected to the name of previously booked ticket from the existing passenger list in the ease my trip app. After noticing the same on the same day, i have contacted the customer care, and the irresponsible response i got is, "you can please contact indigo directly".

From indigo i was asked to cancel the ticket and rebook the ticket for the same flight with the passenger name.

Within few hours of next booking the price was doubled.

I am very disappointed with this. Why should i pay double the cost for the same ticket which i have in hand. Why can't either easemytrip or indigo can help the customer with change of name.

I booked bus tickets online to travel from jaipur to delhi on 19.08.2019 bus the bus operator said that tha ticket is booked for 20 august 2019. We also have screenshot of booked tickets. We have mailed to ease my trip for refund of amount but no action has been taken yet. We want our money back as it is not our mistake. Our side the ticket details were correct but bus operator denied us to travel

Reference number-3241145. I have raised this ticket via email more than 2 months back (14th june) to get my hotel booking cancellation amount refunded to my credit card for booking hotel in darjeeling. I have sent follow up mails more than 5-6 times. But still it is unresolved. Please expedite the resolution. This reference number is for easemytrip travel agency.

Regards
Rajarshi

Easemytrip bkg id's-emt54896632, emt54895734 &emt54896071

Return flight newark-mumbai (Ua 48- 4th july, 2019) was cancelled by united airline. No intimation was given either by the airline or the travel agent regarding cancellation of flight thereby causing great inconvinience to us and upsetting our schedule. We had to travel by another flight (Swiss air) on 7th july, 2019.

Refund request was made on 3rd july, 2019 to united airlines and to travel agent easemytrip on 15 july, 2019. Refund has not yet been received. As per easemytrip, refund has not yet been given by united airlines and hence it can not be given. Purchase of ticket was made by credit card, and as per the policy of the united airlines, refund should have been given in 7 business days. When contacted, united airlines customer care advised that the refund was granted on 3rd july, 2019 under confirmation code “hcjr4d”. Easemytrip denies that refund has been received.

This is unreasonable and unjustified delay in giving refund. Refund should be given without further delay alongwith applicable fine/penalty.

I want to cancel my flight on 14.08.19, from Delhi to Pune and on 15.08. 19 from Delhi to Pune. I have paid the free cancelation fees for the above tickets but again ease my trip is charging full cancelation fees. I have called to the customer care service but they are not even picking the call even calling near about 17 minutes. My contact no is [protected] & [protected]

Hi team,

Please note that, i have tried to book a train ticket from pune jn to howrah through easemytrip with internet banking. After payment deduction, it shows a failed transaction and my ticket was not also confirmed.

Also note: i have not received any transaction number through easemytrip to mention.

Following is the transaction details of bank: [protected]igag tiplj6

From
Raj sitapara
Gopi gathiya rath,
Othav kathwada road
Ahmedabad, pin
Mo [protected]
Date 6/8/2019

To,
The respected manager,
Balaji wafers pvt. Ltd.

I am writing this letter to inform you about the rude behaviour of one of balaji wafer’s sales person named bhavin patel, mo. [protected] supplier of kathwada, othav area.

Because of we are reseller of balaji’s product and one of the very busy shop @ highway ring road, we always needed balaji’s product very oftenly. So we ordered some balaji’s product and we needed it as soon as possible. So today noon salesperson bhavin came and screamed on us and misbehaving with in front of all our loyal customers includes ladies and family.
We only demanded urgent product and it’s their responsibility, and he agreed to supply as well, so what was the reason for such kind of discipline.
He also told us that only roots and days are decided for the demand.in no any case we can provide supply. I am surprised what if we needed more in urgent case or huge lot of order???
Our shop is very busy and famous in odhav and kathwada area so such kind of his miss behaviour is making wrong impression of balaji’s company and it’s belongs too.
Unfortunately it was not an entirely pleasant experience. And i will be not resist this kind of bad behaviour, as we are paying huge money for any product we buy from balaji wafer distributor. So i am sure that your staff’s good behaviour and manners towards shopkeeper must be respectful, polite and kindness.

I hope you understand whole situation, i can provide more information if you further needed. I am pretty sure you will reply me positively soon and talk to sales person bhavin patel.

As we are part of balaji wafer’s product seller and in future we will make your business more beneficial, only if your staff is behaviour is good towards to us. So please talk with him and get back to me.

Yours faithful
Raj sitapara

I advised easemytrip to cancel air ticket of jetairways flight from guwahati to mumbai on 12th april, 2019 booking id - emt56380411
After that i am continuously following with easemytrip.com for the refund without success. Always i get a standard reply; the airline (Jetairways) has not refunded against the cancellation.
When i paid the travel agent during booking, they should refund customer not airways.
So, as a customer i should not suffer when the travel agent escaping from their responsibility.
Tkt booking id:coobwr & ubbugs
Regards
Nozrul islam
Email:[protected]@gmail.com
[protected]