EaseMyTrip.com Complaints & Reviews

Today i wanted to book a flight from delhi to pune for 31st october. I was shown initial price 5766 rs and after applied 400rs coupon the price changed suddenly to rs6144. And yesterday also same cheating happened.

After applying the coupon they increased the price by 400. I want back that refund.

And they are doing this cheating every now and then to earn more money on the cost of customer's trust.

Pnr is qjz5kw

I booked 3 flight tickets on 17 of october 2019 from bangalore to goa in air asia for 29 october 2019.
The sum total of rs.5313 was shown and the payment was made. The amount was successfully deducted but when i saw in the app it showed that the transaction was failed while the amount was deducted from my account. And also the payment status in the booking was shown to be pending. I tried calling their customer care several times but nobody received my call in-spite of showing that they provide 24/7 customer service which was very disappointing as their was no immediate assistance provided. Will i get a refund? Or will my tickets be booked? Please resolve this issue soon and oblige.

Ticket ID: 3528086 I Ticket ID: 3527967 I Booking ID is EMT64701424.
I booked MCT-AHM-MCT on 15th oct, 19 at 5:00 pm.Ticket which i received from easemytrip was with preferred seat number for spicejet SG-61.easymytrip charged me 2095 Rs extra for preferred seat.While checking on spicejet site same was not booked with preferred seat number.While contacting their customer care (who is handled by their trainees) [protected]@easemytrip.com unnecessary hopeless 10 nos email arrays start.At last they conveyed it is not possible for them to book a preferred seat in SG-61 though getting paid in advance. I think this bunch of jokers are in this industry to make Complicatemytrip.
I urge everyone who read this not to trap themselves in easemytrip for airline booking which is online fraud to cheat the customer.

I have just booked one ticket from bhubaneswar to bangalore in airindia for 20th oct, 2019. I have made my payment through phonepe of rs.5276. My money is already deducted. After completion of successful payment i didn't received any flight tickets. I called the customer care several times but they were not picking up the phone. After sometime one guy picked up the cal he told that he asked all details regarding the bookings and sent me my ticket in mail and whatsapp but in ticket it is showing booking status is pending. Why my ticket is not confirmed yet? Kindly resolve my problem soon.

I booked a hotel from easemytrip on 5th october.. Booking was not confirmed and the amount was debited on 5th oct.. I filed a compaint on that day only and from 9 days they are just giving me fake promises and not attending my call. This is a. Fraud company. The staff doesnt even have courtesy to call. Me back.. Please prvovide my refund of 2458 as soon as possible. Transaction id was 64162202.

Vatsal gupta
[protected]

Easemytrip portal is one of the worst portal.While taking ticket the portal not working and keeps on loading.. the b2b portal of ease my trip very worse.the rate of flight increases.lcould not book ticket . they are not refunind the amount in the portal if we close the portal also asking to book another ticket return the amount. kindly ask them to return the amount to our company account. I had talked with Sunil Kumar Senior Team Leader of ease my trip.who is so rude withe customers.

I booked the flight through ease my trip.com in feb, 2019 for the month of march. But the same flight was cancelled by airlines. And from that time i am following up with easemytrip.com. But every time they reply that we are following up with airline even they are not sharing any proof that they are claiming for my refund. And second thing jet airways has declared three or four list for refund. But there is not my name in the list.
Airline name - jet airways
Easemytrip.com pnr no. Ervlpa.
Ticket no.[protected]/1/1
Name - raj kumar
M. No. [protected]/[protected]

Indigo Flight's time was changed and they refunded full amount but i booked through easemytrip so they asked me to get refund through them but easemytrip charged 19000rs as cancellation whereas indigo refunded the full amount and i got email also regarding the full refund they processes.and no on is answering on easemytrip call helpline so that i can ask abouth the cancellation fee they charged me.

Dear sir. I cancelled a flight from indigo with pnr bj87fd with the name mehmooda parveen. The airline has already initiated a full refund but the easemytrip has only returned me a little portion. Plus when i call them they just keep the call hanging and ask me to return back to airline. I feel their should be a system regarding checking the refunds and the customers money and time shouldn’t be wasted like this

Booking id for my flight from ranchi to delhi made on september 26, emt63704531
This booking was rejected by the airline /ease my trip and therefore i did not get a ticket. The money amounting rs. 3516 got deducted from the account, but even after complaining for refund of rs. 3516, the company gives a fake claim. Of refunding the money to my bank account. I have my passbook updated, no money has been credited to the account by the company.

Hi,

The total amount deducted was rs.7500 instead of rs.7000.

I have called your team and case was escalated but i never heard from the sup. When i called again today, they said it's correct amount deducted which it isn't.

Attached is the picture of what is shows on the app for cancellation charges which is again different then what you sent on the email.

What i received: rs 1411 as refund
What i want:
The remaining rs. 1000 as per your app.
Rs. 500 as per you email.

I would go by the app as that's what i used for booking at the first place.

Any disconnect in this may lead to corolporate/consumer forum/ social media escalation.

Feel free to contact for any clarification.

Exact copy sent to customer care but no response from their end.

I am a regular flyer through easemytrip but this kind of experience is making me rethink to approach.

I had a ticket booked in the month of march, and the tickets were cancelled due to cancellation of jet airways flights, despite of several followups from last 8 months. I have been receiving a copy / paste response from customer service of easemytrip.

I have been told that refund is yet to be received but this is a fraudulent act, as i understand from news & jet airways site that cancellation in the month of march has been refunded.

I expect a resolution from the management of the company at the earliest.

Dear sir / madam,
I hereby raise complaint against ease my trip for unethical and lethargic attitude in crediting the refund made by airlines before 8 months. i had requested for refund against cancellation (due to passenger's sudden death) of my flight ticket booked via easy my trip in the month of january 2019. the concerned airlines (i.e. indigo) promptly refunded the ticked amount to ease my trip and confirmed refund vide email dt. 25.02.2019. subsequently i had forwarded the mail sent by indigo to ease my trip via email in the month of august 2019. in addition, i had spoken twice (details below) to ease my trip customer care requesting them to credit the pending refund. every time they ensured for immediate credit, however they failed to credit. in this online and techno world i could not understand the reason for not crediting the refund amount received from airlines before 8 months. in this regard i request ease my trip to credit the refund amount immediately along with penalty of minimum rs.100 per day from the date of receipt of refund from indigo till the date of credit to my wallet account. this penalty is expected because of collateral damage happened because of delay.
Details of reminder request made with ease my trip customer care
Spoken to mr.avinash dt 03.09.19 - time 3.40pm
Spoken to samantha on 15.09.19
Expecting the pending credit with penalty amount
Thanks
S. sasikumar
My contact number available in the mail sent to ease my trip

I booked a round trip for jaipur to ahemdabad on 17th aug 2019 for 2 pessengers. Travel date was 27th aug 2019. But on 18th aug 2019, brother of a pessenger passed away. So we talk to indigo airlines for emergency cancellation of the ticket. They refunded us total amout of 5014 inr in two parts. Total refund came when we provided them death certificate and documents. But easemytrip refunded us only 238 inr in the bank account. They are still charging airline cancellation charges where as we already cancelled our ticket from indigo airlines. Customer care are all non-cooperative. My booking id is emt61955600. Please support in this problem.

I had booked a flight under booking id emt63514350.
I had to cancel the flight, but after waiting for 2 hours from easemytrip on watsapp and calling their call center, i had to myself call airlines and cancel it.

It wasted me additional 1hr cos air india doesnt love their customers. I have paid 1200 per sector cancellation fees to air india.

Now if all work is done by me, why is not so ease my trip charging me cancellation fees.

Just because they have my money refunded from airline doesnt mean they can put cancellation charges on already cancelled flight.

I booked tickets for flight from bom to bhopal and during online payment it showed payment successful and sum of 6800 got deducted and the page got lost same happened with my train ticket from bina to panvel and sum of 1899 for the train got deducted and no ticket confirmation. I dont have any proof because the pages were getting lost i have my account number and message of money deduction

Air ticket from Agartala to Kolkata was booked on 27th August. The air ticket was booked in a wrong name and therefore, cancelled the same ticket. The details of the ticket:
Passenger Airline Status Sector AirLine PNR Ticket Number Seat No
Mr. Arpan Dalai AI Confirm IXA­-CCU H3NR[protected]/1/1

Till date, the money refund for the cancelled ticket not received. Many reminders through email has been given to Travel Agency: Easemytrip.com for the money refund of the cancelled air ticket .

The reply received from Easemytrip.com is as below:
===========================================
On Tue, Sep 17, 2019 at 8:43 PM sanjiv gupta wrote:
Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com

We regret the inconvenience caused to you & apologize for the delayed in response and refund. We would like to inform you that your refund has already been processed from our end.

Please find below refund details:

Booking id : EMT62367776
Refund Amount - 3488.00/- + 2241.00/- = 5729/-
Refund Date[protected] /[protected]
Transaction reference ID - 30001092409239179263268/30001092539239179263261

Bank usually takes 5-7 working days to credit this amount to your account (excluding Saturday, Sunday & national/bank holiday)..

We appreciate your understanding with regards to this matter.

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)

sanjiv gupta (Staff) Posted On: 17 September 2019 08:43 PM
===================================================

kalpna keshi (Staff) Posted On: 15 September 2019 12:20 PM

Dear EaseMyTrip patron,
Greetings from EaseMyTrip.com

We would like to inform you that your refund has already been processed from our end.

Please find below refund details:

Booking id : EMT62367776
Refund Amount - 2241/-
Refund Date[protected]
Transaction reference ID - 30001092539239179263261

We would like to update you that, as per the bank norms it will take 5-7 working days (Excluding Saturday & Sundays).

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)

=====================================================
Request for necessary actions for money refund for the cancelled air ticket

Regards
tsdalai

I tried to reserve train tickets for two, from nanded to mumbai the page in the end said - error and transaction could not be completed.. Even though money was deducted.. It said "if amount deducted would be refunded in 24hours"... Haven't got back my money... Please refund my money as early as possible...
And my payment is deducted 2 times 1695.15 + 1695.15.3390.3

Name arvinder singh
Email id [protected]@gmail.com
Mobile no. [protected]

Please give me my money

I tried to reserve train tickets for two, from nanded to mumbai dated The page in the end said - error and transaction could not be completed.. Even though money was deducted.. It said "if amount deducted would be refunded in 24hours"... haven't got back my money... Please refund my money as early as possible...
And my payment is deducted 2 times 1695.15 + 1695.15. 3390.3

Check the screen shots

I tried to reserve train tickets for two, from nanded to mumbai dated the page in the end said - error and transaction could not be completed.. Even though money was deducted.. It said "if amount deducted would be refunded in 24hours"... Haven't got back my money... Please refund my money as early as possible...
And my payment is deducted 2 times 1695.15 + 1695.15

You can see this screen shots