Flipkart Complaints & Reviews

Address: Bathinda, Punjab, 151401

Order id - od[protected].
Order date - 6jan
Total amount - ₹22470 through debit card
This is my order details. I had ordered it on 6th jan. But due to some reasons i cancelled my order. I have talked to the customer support of flipkart and they have said that they have already sent the refund amount to the bank, but still the refund amount has not been reflected in my account. So, kindly please check the status and notify me.
Flipkart sent me bank transaction id: 5467834690736895004087
Authorization code: 316276

+3 photos

Mar 5, 2019

Complaint marked as Resolved

Cheated company flipkart not refunding my money

Flipkart customer support has been notified about the posted complaint.

Jan 24, 2019

Updated by happysidhu1231 no reponse

Verified Support

Jan 26, 2019

Flipkart Customer Care's response We will revert on it.

Jan 26, 2019

Updated by happysidhu1231 Refund my money

Verified Support

Mar 09, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Mar 20, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the refund of the order. We have interacted with the customer and informed that the seller has confirmed the refund has been completed on 07 Jan 2019. However, if the refund is not reflecting, requested customer to contact the bank with the reference number shared. Hence, closing the complaint from our end.

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Address: Hassan, Karnataka, 573201

Dear Sir/Madam
I am chandrakant chitragar from Hassan I am purchased mobile from infinix Hot S3x on dated 13/01/19 and I still under return police its will end after date 23/01/19 but before this policy flipkart has been blocked my return policy without completing my given issues flipkart not properly attempt my escalated issue as below given details that are Display brightness when only gallery opening, battery draining and mobile overheating. Flipkart arranged two times technician viat, in that vist technician only solves two problems that are battery draining and mobile overheating. But my major problem is display brightness when only gallery opening. too much brightness i cant watch video and images easlly its giving trouble to my eyes and its effect in night time is too much . This issue will not solved without solved block my return policy without completing issue. Flipkart now telling to me vist infinix services center even under return policy still there. Is it correct under return policy why should I am go to service center is it necessary? Flipkart only arrange to solved my problem.
Please rise my issues and take necessary action on flipkart every time selling inferior and incorrect damages and once used product customer like me this my third issue against flipkart
Here below details that are charting with flipkart.

Dear Flipkart
Thank you for your cooperation and supporting to me . but I am disappointed with flipkart intensionally blocked returns option in my order that I am not escalate return. Its not good flipkart won't customers issues are solved smoothly and honestly flipkart want to support their sellers and unfair product that product sell to innocent buyer or customers. Flipkart given me 10 days return policy from order product delivered date. I have still valid for return policy my return police will completed after date 23/01/19 so that flipkart blocked return option in my order but this mail through I am confirming I am given return this infuriated or incorrect product that flipkart sold me. One think flipkart want sell problems product buyer like me.
I am requesting flipkart video call do me then check it my problems are true or not then take technician or authorized service engineers, over my issues I was spooked with Infinix customers service care they also agree to having some problems in my mobile but flipkart will not agree ànd believed to customers like me.
Please don't waste time take back this my purchased mobile and refund my amount as soon as possible.

Thanking you
Regards
Chandrakant
Show quoted text
Dear Flipkart

Thank you for your cooperation and supporting to me . but I am disappointed with flipkart intensionally blocked returns option in my order that I am not escalate return. Its not good flipkart won't customers issues are solved smoothly and honestly flipkart want to support their sellers and unfair product that product sell to innocent buyer or customers. Flipkart given me 10 days return policy from order product delivered date. I have still valid for return policy my return police will completed after date 23/01/19 so that flipkart blocked return option in my order but this mail through I am confirming I am given return this infuriated or incorrect product that flipkart sold me. One think flipkart want sell problems product buyer like me.
I am requesting flipkart video call do me then check it my problems are true or not then take technician or authorized service engineers, over my issues I was spooked with Infinix customers service care they also agree to having some problems in my mobile but flipkart will not agree ànd believed to customers like me.
Please don't waste time take back this my purchased mobile and refund my amount as soon as possible.

Thanking you
Regards
Chandrakant
Hide quoted text

On Tue 22 Jan, 2019, 6:48 PM Customer Support

+4 photos

Mar 7, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jan 23, 2019

Updated by chandrakant chitragar Dear Sir/Madam
Please read mails that flipkart customers executive replaying against my issues.
Flipkart want escape from my issues without solved. flipkart supporting only seller not buyer. Still my issues not solved flipkart looking like political leader only giving assurance but not execute their assurance. Please check attached images Infinix carlcare agreed to my device is having problem. I am here attached images are only for showing my mobile have a problem. I will saying I will be visit services center. Again arranged the tech visit unnecessary arranging tech visit
Appointment Rescheduled: Dear Customer, our engineer was not able to reach you today. Our Customer Support Executive will reach out to you to fix a new appointment for Ticket ID 9A22-27013FLPKRT-8435781

Dear Sir/Madam

Concerns to that you and and over phone call whatever we had conversion again and again I telling my issues are not solved and also you people want escape from my issues and also you won't speak up with seller to regarding my issues you people giving unnecessary reasons to escape from issue this time will complaint against flipkart every time selling inferior product innocent customers like me. You were arranged tech visit but not solved my issues in proper conditions. I am again requesting return this my Infinix hot s3x that purchase from flipkart before its take wrong way.
Thanking you
Regards
Chandrakant

Hide quoted text

On Wed 23 Jan, 2019, 7:15 PM Customer Support <[protected]@flipkart.com wrote:

Hi Chandrakant,

Thank you for your valuable time over the call.

We understand your concern.

We're sorry to hear that you're facing issues with your product 'Infinix Hot S3X (Milan Black, 32 GB)'.

We would like to let you know that as per previous returns request the technician updated that issue is resolved.Due to this, the seller will not be able to fulfill your request for replacement.

We would like to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been sent to you in a different email. This can be used as a warranty card to avail services at the brand's authorised service centres within the warranty period.

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Regards,
Ali Afzan
Flipkart Customer Support
Your Query[protected]:04:07 )
Dear Sir
When called me that time busy with you one flipkart customer executive.
I am available in main city of hassan here network condition is too good
and not get any call from you that you saying time and also I don't have
any missed call from you end . now please call me .

Thank you
Regards
Chandrakant
Show quoted text
Flipkart Customer Support[protected]:00:55 )
Hi Chandrakant,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '+91-[protected], +91-[protected]' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Regards,
Akshay Gusain
Flipkart Customer Support
Your Query[protected]:51:58 )
Dear Sir

I am available and i am staying in main city of hassan karnataka here
network condition is too good and not get any call from you that you saying
time and also I don't have any missed call from you end . now please call
me . call me on below mention No
[protected]
[protected]

Thank you
Regards
Chandrakant
Show quoted text
Flipkart Customer Support[protected]:48:14 )
Hi Chandrakant,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '[protected]' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Regards,
Ali Afzan
Flipkart Customer Support
Your Query[protected]:34:14 )
Dear Sir/Madam

Please find herewith attached the some charting images that I had chat with
infinix carlcare center . in this charting carlcare executive clearly
mentioned and they agreed to my purchase device having some problem so that
I am request to replace or return my Infinix hot S3x Mobile. I hope this
enough to accept my replace or return request.
Thanking you
Regards
Chandrakant
Your Query[protected]:20:43 )
Dear Flipkart

Thank you for your cooperation and supporting to me . but I am disappointed
with flipkart intensionally blocked returns option in my order that I am
not escalate return. Its not good flipkart won't customers issues are
solved smoothly and honestly flipkart want to support their sellers and
unfair product that product sell to innocent buyer or customers. Flipkart
given me 10 days return policy from order product delivered date. I have
still valid for return policy my return police will completed after date
23/01/19 so that flipkart blocked return option in my order but this mail
through I am confirming I am given return this infuriated or incorrect
product that flipkart sold me. One think flipkart want sell problems
product buyer like me.
I am requesting flipkart video call do me then check it my problems are
true or not then take technician or authorized service engineers, over my
issues I was spooked with Infinix customers service care they also agree to
having some problems in my mobile but flipkart will not agree ànd believed
to customers like me.
Please don't waste time take back this my purchased mobile and refund my
amount as soon as possible.

Thanking you
Regards
Chandrakant
Flipkart Customer Support[protected]:48:39 )
Hi Chandrakant,

Thank you for your valuable time over the call.

We understand your concern about the return and we are sorry for the trouble you had to go through.

Please be assured that we're looking into this and will get back to you with an update within 24 hours.

We would like to thank you for your continued trust and support.

Regards,
Neeraj Rajauria
Flipkart Customer Support
Your Query[protected]:05:10 )
Dear Sir/Madam

I am not unnecessary escalating my issue and why not I am escalating my
issue even not complete solved my issues. first upon you people solve my
issues then you can suggest me. If want confirm you call me as video call
then see my mobile display brightness when only opening gallery. Than you
take right step and also I have still valid to return policy. So that you
want solve my issues mean you only arrange service engineer. I will go any
service center because Ivan not having leave in my office. Now day going
our seasonal work. So that I am requesting you arrange or take whatever
decision to solve my problem. Here images I attached and see in that
brightness my mobile display.
And when call me that time I busy so call me 5:30pm
Thanking you
Regards
Chandrakant
Your Query[protected]:51:21 )
Dear Sir/Madam

You block my purchase order for chooce return potion i will complaint
cosumer court i am facing problem and also only arrange to solve my problem
i can not go any authorized service center because i am already complaint
whithin return policy why should i go and show this if want solve you can
arrange any service engineer i broght new not second used from Dear
Sir/Madam

Flipkart customers executives believing only your authorized service
technician but you people not believing customers then why you doing return
and replacement activities why waste of timing . don't arranged any
technician they only doing reboot nothing can they do because they don't
having related software and hardware to solving issues.
I am confirmed with infinix services center over display brightness when
only gallery opening. here some images I attached please check and take
decision
I want replacement if once confirmed from infinix services center over
display brightness problem that time I will be want refund my amount and I
will be return it.
Thanking you
Regards
Chandrakant
Flipkart Customer Support[protected]:28:35 )
Hi Chandrakant,

Thank you for your valuable time over the call.

We understand your concern and we're sorry to hear that you're still experiencing issue with your 'Infinix Hot S3X (Milan Black, 32 GB)', post visit by the service engineer.

Since you've confirmed that you're still experiencing the issue even after the service engineer's visit, we would request you to visit the nearest brand's authorised service centre for a detailed diagnosis of the issue.

Here are the details to the brand authorized service center and the brand support link:

http://www.infinixmobility.com/in/repair-center/
http://www.infinixmobility.com/in/contact-us/

The invoice for this product has been attached with your registered email. This can be used to avail services at the brand's authorized service centers within the warranty period.

We would like to thank you for your understanding.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address. We’ll be happy to hear from you.

Regards,
Shubham Gaur
Flipkart Customer Support
Your Query[protected]:09:03 )
Dear Sir/Madam

Flipkart customers executives believing only your authorized service
technician but you people not believing customers then why you doing return
and replacement activities why waste of timing . don't arranged any
technician they only doing reboot nothing can they do because they don't
having related software and hardware to solving issues.
I am confirmed with infinix services center over display brightness when
only gallery opening. here some images I attached please check and take
decision
I want replacement if once confirmed from infinix services center over
display brightness problem that time I will be want refund my amount and I
will be return it.

Thanking you
Regards
Chandrakant
Your Query[protected]:46:35 )
When gallery opening that time too much brightnees appear on display i cant whach video and images, and its hardest in night time i am facing problem for my eyes its big problem to me and over this issue i was speack with infinix service center as per this device is having problem if you want confirm please call on this No. [protected] please return this device refund my amount as soon as possible.
Some one flipkart executive called me over this issue but she is not believe me called No. is [protected] . realy this device having display brightness problem . and please chech i am attached images display brightnees eventhough you are not belive this images u call me video call then can you realise this fact .
Your Query[protected]:46:35 )
Uploading failed for files: Screenshot_[protected].png, Screenshot_[protected].png
Auto-Response[protected]:43:21 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:41:56 )
Uploading failed for files: Screenshot_[protected].png, Screenshot_[protected].png
Your Query[protected]:41:56 )
Dear Sir/Madam
When gallery opening that time too much brightnees appear on display i cant whach video and images, and its hardest in night time i am facing problem for my eyes its big problem to me and over this issue i was speack with infinix service center as per this device is having problem if you want confirm please call on this No. [protected] please return this device refund my amount as soon as possible.
Some one flipkart executive called me over this issue but she is not believe me called No. is [protected] . realy this device having display brightness problem
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the product being defective. We have interacted with the customer and informed that the service engineer has confirmed that the issue has been resolved in customer device. Requested customer to contact brand authorized service for further assistance. Hence, closing the complaint form our end.

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C

chandrakant chitragar

from Hiriyur, Karnataka

Jan 23, 2019

Dear Sir/Madam
Please read mails that flipkart customers executive replaying against my issues.
Flipkart want escape from my issues without solved. flipkart supporting only seller not buyer. Still my issues not solved flipkart looking like political leader only giving assurance but not execute their assurance. Please check attached images Infinix carlcare agreed to my device is having problem. I am here attached images are only for showing my mobile have a problem. I will saying I will be visit services center. Again arranged the tech visit unnecessary arranging tech visit
Appointment Rescheduled: Dear Customer, our engineer was not able to reach you today. Our Customer Support Executive will reach out to you to fix a new appointment for Ticket ID 9A22-27013FLPKRT-8435781

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Address: East Sikkim, Sikkim, 747132

I have order Iball (Core 2 Duo/4 ... with order ID OD[protected] with windows 10 pro install but seller had provided pirated windows 7 installed .. There is clearly mentioned in the bill that windows 10 pro but seller had provided duplicate windows. I want full refund or replacement with original windows 10 pro installed

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Website: flipkart.com

I have tried to transfer my 5 no's of gv each of 2000 rupees from my flipkart account [protected] to my email [protected]@gmail.com but none of the email containing the gv was received on my mail as mostly this process is instant.
I have complained this to them on phone, mail and even on social media (Twitter) but they are only giving timelines on calls and mail responses but not providing any resolution.
First they said its a priority and will be resolved within 4 hours but even after 3 days all they say and reply me is to wait and wait.
They are not even responding on time. Please resolve my issue. My 10000 rupees is stuck and they don't care.

Jan 26, 2019

Complaint marked as Resolved

resolved

Flipkart customer support has been notified about the posted complaint.

Jan 23, 2019

Updated by zuhaib ahmad No Resolution provided

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

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S

Susmita Pandit

Jul 4, 2022

I am received Flipkart voucher coupon in my Flipkart account but my email id not added in my Flipkart account before...In this situation coupon I'd & pin not received from me by email... What I am doing..

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K

Khushe

Aug 8, 2023

I received a flipkart gift card but my email wasn't updated in my flipkart account before so I haven't received the ID nor pin for the gift card
So how do I solve this ??

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Address: Hyderabad, Telangana

I bought Lenovo k8 note for 8499 on cash on delivery. When the phone was delivered to me, I found that the screen was not displaying although it was switched on. I contacted customer care many times seeking help to replace the phone but they didn't provide any help. I followed some of the few steps told by them, but didn't resolve. I even kept charging for long periods but didn't work out. I want speedy solution with this matter. Please help me replace my phone with the new one.

+1 photos

Mar 9, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Flipkart Customer Care's response We will revert on it.

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Address: Kolkata, West Bengal, 700156

Website: www.flipkart.com

On 9th october i booked a refrigerator for 14490 rupees at 6months no cost emi and one prestige cooking set for 1349 (On 1 october). It was big billion day sale from 10th october till 14th october 2018.

After that i tried to book a mobile cover for redmi 4a on those sale days because it was available at 49 rupees which is cheaper than expectation. I tried to order it but it was getting cancelled again and again without any reason. It got cancelled 4 times. Moreover i tried to book that on two addressed coz the cover was for my friend. One on my address and his address. But same cancellation issue persisted on either address.

And suddenly i am unable to login to my account since 21st october. Now even though i want to payoff my emi's i am unable to pay it which is rediculous.

I complained the matter to flipkart customer care, the executive said i can't help you as you account is blacklisted. On a reply i asked for a solution because i want to pay my emi's but if i can't login i can't pay it off. So i requested to give me some alternative way to pay off my dues on time.

They sent me link for paying my dues for October and November.

I paid the installments for October and November But unfortunately the mail says that it's no longer in use.

So I complained again in consumercomplaints.in on 3rd January 2019 so that I can pay off my December installment. I can't login into my account and there's no way I can pay my dues myself on time even if I want to.

My last date of paying my installment was 15th Jan, But Inspite of complaining 12 days before my last due date the Flipkart team calls me at 17th Jan and assures to resolve the matter in 2 days.

Nextly they charged me fine for late payment which is such a shameless and pathetic thing for such a big company that they are charging fines from consumers for their mistake and lack of management of complaints on time.

Now I am getting calls messages and email reminders and even messages to be sued legally and Flipkart executives calls me in every 2 days and assures me to resolve the matter and still charge me fine, which I denied to pay. And I requested to give me a single link to pay off my remaining due without any fines.

But this is so shameless and pathetic that Inspite a customer is trying every way to pay off his dues the company has such a terrible response time and complaint resolution system and on top of that they are charging me fine.

Please solve this matter as soon as possible. Early response and on time resolution of matter is highly solicited.

Jan 22, 2019

Updated by Abhishek0194870 Order ID of the product on EMI is -OD[protected]

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Address: 110030

Website: www.flipkart.com

Ordered a bed from flipkart in nov 2018. The same was broken and damaged on delivery.
The installation guy found the damage after installation itself and advised me to raise a return request. I immediately created a return and flipkart assigned a technician to visit my residence to inspect the bed.

The technician refused to come since he claimed to be from noida and he was unable to travel all the way to south delhi. He repeatedly cancelled the visit and my return request was delayed multiple times.

I requested flipkart to arrange any other technician to which they cancelled my return request. I had to mail them to which they arranged the same technician who again refused to visit.

I gave up on flipkart and ordered another bed from amazon whose installation was completed within 2 days and the bed is still in perfect condition.

Communicating over 50 times, flipkart finally arranged a different technician in january 2019 but he still did not come and i had to call the supervisor. After a couple of weeks, he came and uninstalled the bed on january 21st 2019.

For nearly 4 months the bed was lying in my house occupying space. On january 22nd, flipkart called me and informed me they cannot refund me the amount and i have to settle with that bed only. They can only arrange a replacement.

I told them i do not need a replacement anyhow because i had already arranged another bed in november 2018 itself and in no way i needed another bed. I need my money back.
Moreover, the combination of the same bed with same technician and same downgraded quality of service provided by flipkart and jeeves (The installation company) is a very deadly combination.

I need flipkart to take back the bed from my residence at the earliest and refund me the amount paid along with interest against withholding my money for over 4 months.

I need the pickup to be completed by this weekend failing which i shall opt for legal advice from my lawyer.

Best regards.

Feb 6, 2019

Complaint marked as Resolved

Flipkart refunded the amount after multiple phone calls but are yet to send any apology regarding the harassment of 4 months.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response Customer raised a complaint stating that the product delivered is damaged. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed that the refund has been completed on 23 January 2019. Hence, closing the complaint from our end.

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U

Umar Khan846

from Indore, Madhya Pradesh

Jan 22, 2019

I ordered my headphones from Flipkart but it automatically cancelled my order. It would have been good if i ordered them from Amazon. Flipkart is very bad site.

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I have a flipkart account but from past 7 months i am not able to login into my account and i am getting emails and sms from flipkart to make payment for paylater account but i have not used my paylater account for such purchase from flipkart this all happened after my account blocked.
Please help me and stop sending this email and messages and remove all the charges from my account for the purchase which i have not made.

I have contacted flipkart for this so many times but no solutions was given to me. I just want to stop this email and sms remove all charges.
My email - [protected]@gmail.com
Mobile number - [protected]

Mar 9, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response Customer raised a complaint stating that his account is blocked. We have interacted with the customer and informed that as our systems have detected that customer has been making unfair use of the offers under our Token of apology, his account is blocked. Hence, closing the complaint from our end.

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S

Sireeshakrishna

from Bengaluru, Karnataka

Jan 22, 2019

We have ordered JBL speaker on 20th Jan '18 through Flipkart during the independence sale, but brick was delivered today instead of JBL speaker.

paylater account - Comment #3331891 - Image #0

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I wanted to order a adidas hellion z running shoes for men seeling price of rs/- 1979.0 but due to some unconvinience the order was not placed but my amount has deducted twice (Two times). I have already contacted to flipkart helpline centre and also in sbi bank customer care centre. But i did not get a sufficient resolution in a long period of 1 month. Now i have lodged a complaint in national consumer complaint centre and my complain no is 1113808
Contact no. - [protected]

Mar 17, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

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My email id : [protected]@gmail.com

And my problem is i am unable to update my password & login problem.

For last month my account is not opening. I used my old username and password. But it was not opening.
Then i used forgot button and then received code.
Entered the code successfully.
After that it was asking please set a new password.
Then i entered new password. But it was showing "unable to update new password please retry". Or your account is blocked.
That is the problem i am facing so please solve my problem as soon as possible.

Mar 11, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

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D

Dibyaranjan Mohanty

from Banposh, Odisha

Jan 22, 2019

I had already bye Rs.28539 but my plus point could not credit till now in this order I'd OD[protected]
OD[protected]
OD[protected]
Please resolve my issue soon

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Dibyaranjan Mohanty's reply, Jan 17, 2019

I had already bye Rs.28539 but my plus point could not credit till now in this order I'd OD11436269856910400
OD114093299011929000
OD21220214483913200
Please resolve my issue soon

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Tried to buy a samsung washing machine from flipkart on 20th december 2018 and while going through the ordering process the amount git deducted from my bank account but order never got placed. I have called flipkart multiple times but no action has been taken for the refund. I have lost 17100 rupees and it's been 1 month i been behind flipkart for a solution. Have checked with the bank and they already confirmed that the amount has been credited to the seller and the merchant confirmed the same. Don't why flipkart is holding someone else hard earned money. Hope the authorities at flipkart have a look this case and take necessary action to resolve the same.

Mar 7, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Address: Bareilly, Uttar Pradesh

Website: Flipkart

I am a flipkart plus member but still... My account has been blocked by them the reason that has been given by them is due to high number of returns.. I have shopped products around worth of 1 lakh.. Only few items were returned by me due to genuine reasons different product received, quality issue, used product, size issue, etc.
All the items were checked by the wishmaster and then only return was accepted. No warning was given to me in this matter. There is no mention in the companies policy about the total no. Of returns that can be done in one i'd.
I have been mentally harrassed as they don't respond.. Same copy paste messages with different names.
Yash. Thakur23. [protected]@gmail.com
[protected]

+1 photos

Mar 11, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

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Address: Mumbai City, Maharashtra, 400018

Website: www.flipkart.com

Iam purchase on 12/01/2019 asus zenfone model max pro m1 this phone in camera resolution is not good not getting good images after 4days iam raising replacement request in flipkart. One engineer visit my place cheked mobile camera his told this problem is manufacturer defect not replacebul & his teken jobsheet on my sig. That jobsheet on iam clearly mentioned not satisfied this phone camera resolution i want replace or refund but that man cancelled my request.

Mar 7, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

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Address: New Delhi, Delhi, 110059

Website: fliplart.com

In case of order od[protected], flipkart delivery person was behaving very supiciously, first of all he was try to process the delivery outside the house as well it seems that he was drunk. Also, when i asked him to show his id, he said he isnt carrying one and i need to talk to customer care. I asked him, i will accept the delivery as its a prepaid order but i would prepare the unpacking video of the same in his presence but he wasn't in any mood to deliver the package in authentic way. Later he ran away with the package when i asked that i would sign only i[censored]npacking video can be prepared.

Mar 16, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

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Address: New Delhi, Delhi, 201010

Website: Flipkart

Return id[protected] The reference number is -IN[protected]. have returned the product of rs.734 got the messege of refund 15jauary 2019 but didnot receive any refund till date 21january 2019 .
Daily they call that it is being updated but no refund amount is there in my account i have email snapshoot everything they say wait for 24 hours but after 1 week also nothing is being proccessed.
You can check if refund has been made to my pay later then why my new order of rs734 it is asking pay now..it should get deducted from pay later only as you said it is refunded from flipkart to pay later.
I want my money back...such a pathetic service flipkart is giving. Making fool to the customers taking money and the time of refund they say refund is made from there side but no refund is received to the customer they dnot care about that irrevant calls are coming we are working.byt no solutions.

+3 photos

Feb 23, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2019

Flipkart Customer Care's response We will revert on it.

Jan 25, 2019

Updated by shubhangi asthana I want my work to be done..u did not solve anything..please do it

Jan 25, 2019

Updated by shubhangi asthana Calling again and again only for same thing and no solving anything...dnt annoy customers...work ahould be done. Not calling make any sense when work is not been done.its 10 days now

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S

shubhangi asthana

from Noida, Uttar Pradesh

Jan 25, 2019

No resolutions done..do it early...only calling is not the solution.speaking the same stuff again again no need.solve it.

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S

shubhangi asthana

from Noida, Uttar Pradesh

Feb 1, 2019

No solution is done till date its 20 days now

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I ordered Redmi y2 mobile having order id:
OD[protected] from Flipkart on
15.10.2018 which was cancelled by me on
16.10.2018. Rupees 12461 was debited from my account which was not refund yet. Merchant says that amount already refunded. Please refund my money.
Name:Sachidananda Sahoo
Email: sahoo.[protected]@gmail.com
SBI debit card number: ×××× ×××× ×××× 3914

+2 photos

Mar 1, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Jan 23, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the refund of the order. We have interacted with the customer and informed that the seller has confirmed the refund has been completed on (26th Oct 2018). However, if the refund is not reflecting, requested customer to contact the bank with the reference number shared. Hence, closing the complaint from our end.

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My name is vishwa and email id is [protected]@gmail.com. Flipkart is continuously harassing me by computerized voice call for the non payment of my flipkart pay later bill of RS 2095.
Wheres i try to open my account for last two month which had been blocked by flipkart. (login unsuccessful.please retry in a minute) Screenshot submitted.
call and ask many times and is giving reason you ve purchased are for reselling, who buy two or three items and resell i tell them clearly to my reason for use,
(i ordered bms lifestyle paddu pan 3 quantity because i have a big joint family morning school going kids in my house, school bus come early morning time saving and fast cooking i have a 4 burner gas stove that reason i ordered 3 quantity)not for reselling
I contact customer support team is raise my issue after customer team calling is telling we cannot do anything, because your account under review. I contact many times to customer care but no use.
I contact Gmail many times but only reply comes (your account is under review we cannot take any action) only that much of reply comes from Gmail.
Collection department calling two or three days is telling your payment pending I explain the tall that's them also telling we will taking request and sending your feedback to service provider team we will resolve 48 hours
but there are so no solve anyone.
I called customer care many times all time customer team raise one new compliant on next day calling from Flipkart and tell your complaint was received we will resolve 48 hours but nothing to happend many times same.
otherwise pay later department will call we already given option before November month you will not pay that reason we will block again, but really link not received no one can any inform all call recording proofs in my
phone my bill generated first of December but is telling option gives November 30 how is possible.
My 8 complaints closing same type but no resolution no any provide any option to my bill payment, I contact customer team 27+times bot no use.

And providing wrong bill also customer care department telling my bill is pending 2095 + 200 penalty some late payment totally 2295 but every 2 days sending me wrong bill and computerized voice messages your bill pending 2495 (I tried to login my account last two months its showing error (login unsuccessful please retry after 1 minute) (all screenshots submitted)

Blocked my account and not providing any option alternative without login how to pay my bill.
I raise complaint consumercomplaints.in that complaint also no update provided starting time one madam call and tell you are complaint receive your complaint solve as soon as possible and giving to option to your bill payment.But next day calling pay later team sir we already gives to option before November month that reason there is no option showing two our system, our consulting team will contact and giving any option but
almost one month over no any consulting team will not contact me.
(All call recording proofs and screenshot available)

You will not giving any option to pay later bill payment and irritating same type I will raise this issue to consumer court.
Blocked my account and not providing any option or alternative without login how I can pay my bill.

one last time asking give me any option or link to my pay later bill payment.

your old customer
vishwanath

+7 photos

Mar 1, 2019

Complaint marked as Resolved

flipkart not gives any option to my bill payment. and his tells pay latter team contacting you and hes team give option for your bill payment but no any call receive from flipkart pay latter team

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2019

Flipkart Customer Care's response We will revert on it.

Jan 24, 2019

Updated by Vishva1478 today flipkart pooja madam calls and ask time for 48 hours and she tells we will give option to your bill payment

Jan 28, 2019

Updated by Vishva1478 today flipkart madam calls and ask give me 24 hours time.
but wrong bill messages coming continuously, i click pay now option opening flipkart login page and i try to login showing error (login unsuccessful please retry after one minute) all screenshots submitted please see
today date 28 jan 2019

Jan 31, 2019

Updated by Vishva1478 yesterday evening 6.40 pm flipkart pooja madam calls and inform, our paylater team directly contacting you and give alternate option for your pay later bill payment.

Feb 04, 2019

Updated by Vishva1478 No any call from pay later team .
still coming wrong bill massages
replay me

Feb 07, 2019

Updated by Vishva1478 no any call or replay

Feb 11, 2019

Updated by Vishva1478 almost 15 days completed, but no any call received from pay later department.
still coming wrong bills and messages (screenshot submitted) now coming massages we will go for legal .
but not giving any option to my pay later bill payment.

Feb 22, 2019

Updated by Vishva1478 still waiting no any call receive form flipkart pay latter team

Mar 01, 2019

Updated by Vishva1478 flipkart not gives any option to my bill payment. and his tells pay latter team contacting you and hes team give option for your bill payment but no any call receive from flipkart pay latter team
(i already raised 8 plus complaints and 28 plus times called for flipkart customer care but no any use )
after some days closed my complaint to automatically

Verified Support

Mar 02, 2019

Flipkart Customer Care's response We will revert on it.

Mar 02, 2019

Updated by Vishva1478 today one madam called from flipkart, she tells we check information and call back within 2 days

Mar 05, 2019

Updated by Vishva1478 today evening simran madam calld, not providing any clear information.
is telling we cannot do anything, no any payment option available now .
full call is telling "we very sorry hum log kuch nahi kar sakta"
i am asked why sending wrong bill messages
not give any information suddenly cutted my call simran.
all call recordings available.
now also coming computerized calls and messages

Mar 14, 2019

Updated by Vishva1478 no any payment option provided flipkart, i am already raised 10 plus complaints but not solve and not giving any pay later payment option, closed my complaints. contact customer care 35 plus times but no use is telling no any payment option available now, different different persons telling different different reasons,

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Address: New Delhi, Delhi

Website: Flipkart.com

My younger brother bought a bed of price 9953 from flipkart on 20 Jan 2019. Next day on 21 I saw the dimension of this product oak not as per our need so I decided to cancel this order but customer representatives told me that I can't cancel because 24 hour over. Now this order is not packed or shipped yet it will be delivere 11th of feb after 20 days. This company is making online fraud why they r not cancelling this product. I will not accept this product. Motive of this company is only profit making not customer satisfaction. They r making online cheat and fraud.

+1 photos

Mar 4, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Jan 30, 2019

Flipkart Customer Care's response We have interacted with the cx and informed that as per the policy the order cannot be cancelled after 24hrs and seller has already shipped the product. CX was not happy and told will take it further. Closing the case.

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InformationHub channel

from Noida, Uttar Pradesh

Jan 31, 2019

This solution is much aspected from this fraud company. This company is trapping innocent customers by making non sense policy. But I have started legal as well as social media and YouTube platform to inform about this fraud company.

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Address: Kolkata, West Bengal, 743355

I was purchased my motorola one power in 31.12.2018 and. Delivery date 02.01.2019, my complaint date is 04.01.2019. As it is in return policy by flipkart, but they told me repetedly that technichian is coming your location for repair your unit, but there is no technichian coming till today. Today i case to the dept. Of consumer forum which complaint docket number is "1113034".

Mar 7, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We will revert on it.

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Address: Ahmedabad, Gujarat, 380052

As i got my credit card bill of jan’19 there was rs.4813 debit without my permission on 8th jan. I call bank and confirm that was taken by flipkart so i wrote mail 3 times but no response from there side even there phone number is not showing in my app. Still today I haven’t got my money or answer.

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