Flipkart Complaints & Reviews

Concern / Issue
1. Warranty details mismatch: Correction in invoice required.
Warranty Mentioned on Invoice 1yrs
Warranty details shared TCL Hotline (Verbally) 1.5 yrs.
Warranty Details mentioned on product box 3 years Warranty
(2 years Brand Manufacturer warranty + 1 year exclusive VIP service for TCL Home Service-member)
2. Supplied product is of old manufacturing date i.e. Dec-2020
Replacement of Product required
As per TCL hotline customer care 2021 manufacture product is having 01 year warranty & the product we are discussing is old one of mfg-2020
Reference Document: Tax Invoice
Reference Document: Images of sticker pasted & printed on TV Box
Product Details
Brand : TCL
Generic Name: Television
Description: 55 inch LED Television (1.39m)
Model: 55C815
Product IMEI/Serial No: 2010AJB156883H00198
Month & Year of Manufacture: Dec-20
Manufactured by: Bhagwati Products Ltd.
Country of Origin: India
Consumer Care: Infinity e Services Private Limited
Phone [protected]
e-mail [protected]@tcl.com
TCL Hotline [protected] / [protected]
Seller details
Ordered Through Flipkart
Flipkart Order ID: OD[protected]
Order Date: [protected]
Invoice Date: [protected]
PAN: aagcc4236p
CIN: U74900DL2016PTC291626
Sold By: Consulting Rooms Private Limited
Tax Invoice Number: FAC5DK[protected]
GSTIN: 36AAGCC4236P1ZA
Details mentioned on Tax Invoice: TCL C815 Series 139 cm (55 inch) QLED Ultra HD (4K) Smart Android TV With Integrated 2.1 Onkyo Soundbar
TVs, FSN: TVSFU64FFMDGP97Z
HSN/SAC: 85287217

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Thanks & regards

Anuj Rathore

I Have Order From Flipkart Grocery On 28sept 2021, Order No OD[protected]. Supposed To Be Delivered On 06th But Due To Logistic Issue It Postponed To 11th October. Today It Is 16th October And There's No Tracking Update Or Any Notification From Flipkart. The Contact Support Is Useless They Keep Postponing, First They Said It Will Be Delivered Before 11th, Now They Are Saying Before 15th. But There's No Confirmation Of A Delivery Date, And The Tracking Isn't Even Working.

I have received a damaged sofa and it reported it right away after delivery. No technician visit has been even after receiving two different dates for the visit. They even rejected my replacement once without having any technician visit and reviewing the product. I've also sent photo to the driver who delivered it and have screenshots of the time the photos and the videos were taken to prove that it was damaged before arrival. They are not taking any actions and have been providing dates only which gets extended each day.
I have also ordered coffee table almost at the same time but till date I've not received anything. The promised delivery date was 14th October which has passed a few days back. They have also sent an email stating that this product is delayed due to shipping issues and offered a gift card and want me to order a new table although I don't want it anymore as the new table is also arriving around end of October which is also not sure. There reps are more like robots who are repeating company policies and are not doing anything about it. They are saying they can't cancel the table because it has a policy of cancelation within 24 hours but how was I supposed to know within 24 hours that this table will not arrive. I can't wait anymore. Everyday I am getting same emails and messages with a different date that it will be 18th October then 21st October. It is unfair to a consumer who is not able to cancel a product which has been delayed from the company's end. Also I paid the full amount for my sofa so why should I keep a damaged product. Please do the needful as I am mentally affected due to their delays and phone calls with vague answer and no resolution.

I bought bata shoes from flipkart.
On delivery the shoes were of same leg.I placed the return request on the same day.
After this i get Out for pickup message everyday but no one comes for pickup.
Please help.
Order id
OD[protected]

I have created flipkart account five years back with a mobile number few months ago i lost my mobile phone and the number [protected].

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.
My address Associated With It Is : [protected]@gmail.com

Ordered Apple iPhone 12 128GB(RED) from Flipkart in the Big Billion Day offer for Rs 53499/- and still not received the product, Ordered on 3rd October 2021, Promised delivery date was 4th October 2021 and then extended to 7th October 2021 and still not received as of 15th Oct 2021. Waited so long for the product and still not received and also my money got stucked with them. Then they just cancelled the order without even intimating the customer and then received message of refund that too will be refunded on 25th October 2021(10 days waiting just for the refund).
Flipkart and it's team is not at all bothered to help on this. This guys are just disconnecting the call every time. HELP NEEDED to file a complaint against Flipkart.

Order id- *OD[protected]*

I placed my order on Oct 3rd and original delivery date was Oct 6th. Today
is Oct 16th and I had to receive an update today about the delivery. But
yesterday it is postponed again to oct 18th and today you'll say Oct 21st.

I have been waiting patiently for over a week now. This is not acceptable
at all. I atleast deserve a proper explanation so that I can decide on
cancelling my order or wait for it. Please resolve my issue now. Did not
expect this kind of service from flipkart. Truly disappointed.

Please reply today and let me know why it is taking so long for a delivery
that has reached nearest hub!

I had placed na order on flipkart, it has delivered me today, the Order ID - OD[protected] of my order . the order have 3 items which are different eqch other, drools(hair coat, calcium &vitamin, fhe order have 2 hair coat & 1 calcium but vitamin one is missing, flipkart said they are not responsible beacuse this product is non returnable, if it is non returnable than compensate my loss. please resolve that problem which i m facing .

I have placed an order through my credit card this morning in flipkart though amount get debited but order didn't place.

It's showing like waiting for confirmation from bank.

I had ordered for mochi shoes on 7th October 2021 size no. 2 sounding Rs 1049/-, however seller sent mochi shoes size no. 3 I.e euro size 36. As I ordered size no. 2 obviously that shoes were bigger one for me. I called flipkart and narrated the incidence and also requested them to re check with the seller.. in case the did not have size no.2 please get me the refund for the order else I would like to go for replacement.. flipkar person assured me that I will get size no. 2 and requested for replacement .on 11the October replacement order was place..again to.my surprise I was shocked to see that I again received size no. 3 instead of size no. 2. I really got disappointed and annoyed also as I ordered the shoes as there was some family gathering and I had to wear that. I again called flipkart customer care on 14th October and requested for return of the order and refund. I made the payment via payment.. so obviously payment should have reflected in my payment pasbook however I got refund of only Rs 960 instead on 1049/- . I had been calling flipkart customer care for refund of Rs 89/- more.. the difference amount however nothing has happened till date and moreover flipkart customer care showed their inability in getting refund of Rs 89/-..

Flipkart is posted one of the product with the seller IWQNBecommerce

Take a look at this MarQ By Flipkart 10.2/7 kg Garment Sterilization Washer with Dryer with In-built Heater Silver on Flipkart
https://dl.flipkart.com/s/nghka7NNNN

It's always showing currently out stock why this product posted in website and cheated consumers please take a action on flipkart and his seller.

I am Aryan kushwaha I have ordered mobile phone on oct 2 the delivery date shows by 0ct 8th, after that delivery date changed to Oct 15, today Oct 17 till now I am not recieved my product till now, I have tracked in E cart courier it reached the destination point on 11 oct.then what is the problem for delivering my product very bad delivery by flipkart.this is my order I'd [OD[protected]] and E cart tracking ID [FMPP[protected]]

Order ID: OD[protected]
Registered Mobile Number: [protected]

Sir,

Kindly note that I have registered a complaint at National Consumer
Helpline with docket number: 3031990 regarding this issue. This order was delivered on 6th October 2021 and under open box policy, Ekart wishmaster had opened the box and confirmed that the refrigerator was received with 2 big dents. Thus, I was made an offer of 20% refund of the total order value of Rs. 27650, that is Rs. 5530, if I accept the product. I accepted the offer and I received a call from [protected] on 7th October 2021 at 10:30AM (recording of which I have attached with this mail) confirming that I will receive a total refund of Rs. 5530 for the order.

The details of the conversation are as follows:
1. Bank details were asked. The bank account details are as follows:
IFSC Code: SBIN0011048
Account Number: [protected]
Account Holder Name: Argha Ashok Saha
Branch Name: Vasna Road, Vadodara

2. I was repeatedly confirmed on both mail and call that I will receive a
total refund of Rs. 5530 in my bank account in 3-5 working days. But sadly, Flipkart's 3-5 working days are never ending.

3. I confirmed that if given refund of 5530, I will not raise a complaint
regarding dent issue again. I cannot replace the item under physical damage option on flipkart.

Due to your 10 day return policy, I had to raise a return request today but
I want 5530 in my bank account as per your multiple previous commitments, both documentary and verbally. Rest assured that you cannot dupe an Indian customer like this and I will take my deserving Rs. 5530 at the earliest.

Yours truly,
Dr. Argha Saha
([protected])

I ordered an iPhone 12 64gb during the big billion days on 4th of October and my delivery date was 9th of October but by 17th October my order is not shipped. I have been complaining to flipkart about this incident but they are not taking any action just saying me to wait by breaching their promised delivery dates. i would like to get my order delivered as soon as possible.

I had recently purchased a product during the big billion days sale and was given a delivery date of 13th October. The delivery was delayed due to a reason, the reason not being given to me, and was given a new delivery date of 16th October. The delivery is delayed again, and now it shows they will give the delivery within 3 days. When I track my order, it shows the order has been in my city of residence i.e. Pune since 10th of October. I don't understand why was my order delayed in the first place because the order date and delivery date had a gap of 10 days. I have already the amount in full for this order on 3rd October.

I am not able to login into flipkart account. I am also a plus member. My registered mail id - [protected]@gmail.com. In this account I have 1700 super coins. I am using this account for personal uses and my brother, sister and colleague. Flipkart customer care is also not helping too. Please help.

Flipkart — Dead Laptop Received

Order ID:

OD[protected]

Flipkart order I'd. OD[protected]

Ordered on 2nd Oct 2021,

5th Oct Received dead laptop.5th Oct raised return replacement. Till now 4th time return replacement cancelled by flipkart...even 2 flipkart executive visited and declared as dead laptop.

Repeatedly follow up and talking chats, return and replacement completed on 12th oct….

Again, received not working dead laptop on 12th oct 2021, Within 1 hr we raised the concern and asked to return and replacement, but this time we suggested for refund, and we choose the same.

13th scheduled for pickup, 14 again we received the message return request cancelled by providing wrong feedback from courier company.

15th Oct received the message.

(We're writing in continuation to your last contact to know the status of the pickup for your acer Nitro 5 Ryzen 5 Hexa Core 4600H - (8 GB/1 TB HDD/256 GB SSD/Windows 10 Home/4 GB Graphics/NVIDIA GeForce GTX 1650) AN515-44/ AN515-44-R9QA / AN515-44-R8VS Gaming Laptop from order with id OD[protected]. We are sorry that the seller could not fulfil your return request.)

Now again 15th Return approval and 16th pick up schedule…but don’t know whether the courier will do the same thing again doubtful.

About Seller is fraud seller, he is trying to sell his nonworking product in small cities, and the practice of doing repetitive cancelling of return. So finally, customer can visit the service centre and try to get resolve from service centre.

This strategy he is doing.

After experiencing thing with me. I went for social reviews and got this.

From nowhere I able to get correct information not from call not for chat. And every day its postponing the pickup and settlement of refund.

Tracking Details for last return after receiving the second dead laptop.
Date Time Place Status
Tuesday 12 October 11:19:01 PM Jhajjar Pickup Requested
Friday 15 October 09:15:27 AM Nagpur Out For Pickup
Friday 15 October 07:04:47 PM Nagpur Reverse pickup cancelled

After cancelling again return request...and now waiting..
Tracking Details
Date Time Place Status
Friday 15 October 07:30:17 PM Jhajjar Pickup Requested
Saturday 16 October 09:00:50 AM Nagpur Out For Pickup

from morning i am trying to reach Ekart but no one picking the call now its 6.39Pm evening no pickup conducted...

Now refers to the 16th Oct 2021 Tracking report as:

Pickup Rejected (product mis-matched): Pickup of acer Nitro 5 Ryzen 5 H... with tracking ID FMPR[protected] from flipkart.com has been rejected. Contact flipkart.com CS for further assistance. Click to give feedback: http://ekrt.in/6OlYISNNNN

Friday 15 October 07:30:17 PM Jhajjar Pickup Requested
Saturday 16 October 09:00:50 AM Nagpur Out For Pickup
Saturday 16 October 07:03:41 PM Nagpur Reverse pickup cancelled

Happened the same thing again..

now its clear flipkart is not want to refund the money and want to stay us with dead laptop..

I don’t understand how the product mismatched if even courier person did not visit the house for pickup as per schedule.
We are frustrated and harassed from the flipkart/seller and courier.

Now as per latest flipkart is saying it will take 24th oct to resolve the issue.

Its a repeating procedure of raising the return request and then cancelling again and again. Now its observed and understood there is no end of this procedure.
I don’t think Flipkart/seller are interested to resolve the issue.

Kindly Suggest.

Need New laptop or Refund & Compensation for mental trauma and harassments.

I purchased a Poco x3pro from Flipkart and it a defective peace provided by them I request from replacement then they first cancel and now they charged me 311 for delivery charfe.

I am pavan kumar I have ordered gas stove on oct 2 the delivery date shows by 0ct 10th, after that delivery date changed to Oct 16, today Oct 17 till now I am not recieved my product till now, I have tracked in exprebees courier it reached the destination point on 11 oct.then what is the problem for delivering my product very bad delivery by flipkart.this is my order I'd OD[protected] and express bees tracking ID [protected]

My order number is OD[protected] and I didn’t expect that kind of performance from Flipkart.
My order was supposed to be delivered during office hours by the 16th of October 2021. However, the courier tried to deliver on 15th of October . It was Dusshera and the Office was closed on that day. They gave me a number that didn’t work and eventually, the order got cancelled from Ekart’s side. I talked with your customer service 4 times. They assured me that it was the first delivery attempt and the next two attempts will be done on Monday(18th) and Tuesday(19th) respectively. Today I got a message from Flipkart that the order got cancelled. I have a practical exam coming shortly. I called customer care and they are telling me to purchase it again as the refund is initiated. The price has increased significantly.
Now, what should I do!
Do I pay the extra amount for your mistake!