Flipkart Complaints & Reviews

On March 1st 2021, I made a purchase for Rs. 640 through Google Pay. The transaction was successful and I got the confirmation from bank but the order is not placed by flipkart. The Next day on March 2nd I have made a transaction of 13, 000 for Poco phone through NetBanking and same incident happened. The transaction was successful and the amount was deducted from my account and the order is not placed. I didn't get the refund. This has never happened before with any shopping sites. I need my money back.

My account is blocked/suspended without prior notice stating the reason that system had detected that I had placed many return requests, please unblock my account and do the needful

Respected Sir,

I have Purchased product from flipkart 0n 26/01/2021 using invoice Number OD[protected] and they inform me the product delivery date is 15/02/2021. But up to 14/02/2021 they not dispatched the product and provide information to cancel the product.

when i have complain for this they inform me that we provide solution within three days but i didn't get the product.

Then they provide 20/02/2021 but again i didn't get the product on the same date and again one of the customer executive insist me to cancel the product. But I have informed that they may cancel the product if they want.

on 20/02/2021 three person call from flipkart customer care and all three person give different solution for my product.

On 22/02/21 Product finally i received the product, but invoice copy they have provided not mentioned payment methods.

Number of times i call to customer care but i didn't get the solution.

I have made payment on 26/01/2021 and i get the product about at one month and not provide the receipt for the payment method.

So unnecessary i have to face this mental stress and financial loss for one month.

This is not first time same issue i face when i purchased Laptop with invoice number OD[protected] on 19 oct 2020 and deliver me late product.

So do needful and provide the receipt for the payment mode for my product. Herewith I attach Invoice copy for reference.

My flipkart account is inactive and while putting details it shows account inactive kindly contact customer care. Request to reactivate my account.

OD[protected]
On 6 Feb 2021 i purchased Sony WH XB 900N headphones I received the product next day, but the product I received was a wrong model Sony WH CH710N headphones i called flipkart they made me wait and fill details such as consent FIR against seller, share my identification details and screenshots of wrong product received, after all hassle they accepted my replacement and in few days i got a return which was again wrong model WH CH710N headphone, when i checked with flipkart they told me to wait till 1 March, now on 28 Feb 2021 they Blocked my account saying i have attempted to many return requests in my account, if product send to me is a wrong one how can a costumer accept the product, attach screenshot of product I received with barcode and bill, please help me resolve this problem
OD[protected]

I order a laptop ram but i recieve the ram of some other brand and the ram is old also which doesnt support to my laptop and the mother board of my laptop get crash . I request 3 return but all get rejected . Plz do something asap
date pof incident - 25.2.2021
sold by- gaurav export 89/b sawan park model town panipat-132103
request a return

The product I purchased was Motorola zx pro 55 inch LED tv on 7th feb 2021 (OD[protected] which was delivered on 16th feb 2021 and installation was scheduled on 19th feb 2021 by jeeves. But no installation was carried out due to which i filed a complaint on flipkart regarding the same (IN[protected]. I was given an assurance that this matter will be looked into and a solution will be provided to me at the earliest. The maximum time I was given was 9:30am 26th feb 2021 and told that this is just the maximum time for my issue to be resolved, it will be resolved before this date and time.
After waiting till 26th I received another mail from them saying "we are sorry its taking long we will provide you a solution by 27th feb". This was enough and I decided to file a complain against this issue on NCDRC. I was given a docket number and asked to share it with flipkart executives via email mentioning my issue. After doing the aforementioned I received a call from flipkart grievance team and he claimed this is the highest authority and you need not to worry sir this isuue will be resolved by Sunday (28th feb) and its our promise. He also mentioned that they will have a talk with the seller regarding compensation for the delay.
Today is 1feb and nothing as such happened no one called and no update was provided. After I called them and asked for an update they asked me to wait till 5th May. The TV is lying in my store room eating dust I can't even open the box and install it myself as it would void my warranty.
I am completely aware that nothing will happen even by 5th. I guess flipkart is run by a bunch of lying support staff.

Guys spread this word with your loved ones if you don't want them to go through this atrocity. This incident has put a huge dent on my trust over flipkart which is beyond repair.

I’ve ordered House of Pataudi 5seater Sofa on 25th January 2021 and the order was supposed to be delivered by 15th February 2021 and I’ve been constantly following up with the team nobody responds about the redressal of the issue I’ve paid 26K for this order and I’ve emailed the team and have been talking to the customer care every day they say it’ll resolve in 24hrs they’ve give all dates the resolution would happen but never happened last they told me it’ll resolve by 25th February but this didn’t resolve. It’s more than a month.

I want my product to be delivered also there is no cancellation option after waiting for more than a month now I just want them to deliver the product

Hi,
I ordered a phone from Flipkart along with exchange of my older phone. They have clear cut guidelines on their site of what qualifies for reduction in exchange value or denial of exchange. I was incorrectly denied exchange and they mentioned it is upto the delivery boy. This is nowhere mentioned on their site. Moreover to bypass system checks the delivery boy entered incorrect reason “Product Mismatch” in order to deny the exchange. I had called the Helpdesk at that point in time but they couldn’t help. This is misinterpretion of facts and thus I want to file a formal complaint. I tried talking to their senior team members but they put blame on seller and the hang up the phone. This is serious issue.

The reference no. For my refund is 17203011048106524347395, and the amount is 1262/-, as per the company they have refunded my amount but no such amount has been credited in my bank account as per my bank statement.
So kindly check....

On 21st January, 2020, received damaged and used product. It also had accessories missing and immediately opted for replacement product. On 27th January, 2020, received another product. This time being careful and recorded video of the opening box. (video : https://youtu.be/T3ppqgbHQ6Y). The entire box of the product was empty. The box's original seal was broken and had cellotape on it. After opening product, called the delivery agent, who was just leaving. He called his superior and said to ask for refund via flipkart customer service. After contacting the customer support, during next several days they asked for my PAN card for verification and to lodge an FIR. I gave my consent to the FIR investigation. Ravikiran Mogale(Security Manangement, Flipkart) asked me to send him photos of product and assured me that they will take action against seller and issue refund to me. But next day they rejected my refund and I went to the courier office twice as the only contact having with flipkart. The courier office supervisors have mailed flipkart about the issue but flipkart is not contacting me nor issuing any refund. I have since been contacting flipkart on email, via the courier service, customer phone support. They have not given me refund giving the one fake reason several times. They are saying that I have "HIGH" number of returns. But in reality I have just one return in my order history that too in 2018. I have ordered many times after that only one return and accepted all orders without any problems. in 2017 I have ordered expensive monitor, mouse worth near 13500. Never had a problem then. Even their customer support checked the account and saw that I just have one return and Flipkart was in wrong. But after every call the next day I get same email saying they can't refund because I have HIGH number of returns. Many people are facing the same problem, flipkart has been comitting fraud several times: www.mouthshut.com/review/Flipkart-is-totally-fraud-now-a-days-review-tmmoqmmspto Flipkart has been giving the same lying response. While the seller is sending empty product boxes

On 23rd February 2021 I have ordered an earphone costing RS. 9, 999.00 from flipkart. On the same day I've cancelled the order due to some personal issues. Flipkart gave a commitment that it would refund my money to my account within 26th of February 2021 and failed to do so. Now they're delaying the refund by blaming the bank for the delay. They gave a refund reference number for contacting bank as IGAKOTDYH1. Bank is refusing to accept that refund has been completed. Please help me in this issue as I found that many flipkart customers are facing the similar problems.

I had ordered multiple units of the same product (surgical gloves) for my office staff to combat the spread of coronavirus. The product I received was of a different brand and package quantity was smaller (50pcs per box received instead of 100 pcs per box) . So, I returned the product.
My account was blocked saying that I created too many returns. Sent multiple emails and calls to customer care but no one helps. They do not even want to reason with me on this. Just keep getting automated replies.
Am I expected to keep wrong products delivered? What was my fault in all of this? My wallet money has also been confiscated? Is that even legal? Pls help unblock my account so that I can regain access to my money, invoices and warranties.
Pls help.

I am unable to make payment through Debit/Credit Card due to some issue "transaction was declined on the basis of risk checks" (see attached screen shot). This issue persists last 6 months. But the same card and payment mode is working fine in others e-commerce site.

Flipkart customer service unable to resolved the issue. They through the issue to related debit/credit, EMI Company issue and suggest me to contact the debit / credit card company.

HI,

I sameer, have purchased a IFB washing machine from flipkart via order # OD[protected].
It was delivered on 28th and installed on 31st Jan'21.
But i had not received the invoice for the same.
Have been struggling to get across customer complaint team.
Have raised the same 8 times, but every time complaint it is closed

Order ID is OD[protected]

I have purchased Asus laptop from Flipkart, but it was faulty, got hang on startup blank display.

I have raised replacement request within return period. After long waiting Flipkart sent service engineer he came and done hard re-boot but as soon as he left premises laptop enters in hang condition again. Still laptop is in same hang condition.
But Flipkart has rejected return request.

Why I am supposed to used faulty product when I have requested replacement within return period?

Requesting to replace my product.

Regards
Customer in pain
Monorom Deb

Flipkart service useless fellows Pradeep waste person, i got a Call from this number [protected].. spoken very harshly, very rude behaviour... Useless fellow... He should be terminated from his service. Atleast give his number.. I will talk to him directly...

I received a flipkart gift voucher worth INR 500 for being a flipkart axis bank credit card holder.

It was reflected in my account as well. All of sudden it just got vanished and I have checked my orders to make sure that I have not used this voucher for any orders at all.

The validity of the voucher was promised to be 1 year where as it vanished within a month.

My account is blocked. I have 2 defective products to return and I cannot do anything. They say that the returns are high but I am using this account for years and never faced anything like this and I'm unable to understand 'hugh' returns since they have not notified me of any cap on the number of returns. I'm unable to get s resolution fr their customer service team. Please help.

Worst product ever. First of all, i was delivered three 15 g tubes of narayani gel each of price 45 rs so total makes rs 135 but on flipkart it was mentioned 175 rs. + 54 rs for delivery and also they were all expired and already used. the packets were open. The tubes were squeezed out. This is fraud. At the time when i ordered there was return option available but now its saying its not available. No can take more money than mrp. It is a fraud. Return our 230 rs or we will file a case.
ORDER ID: OD[protected]