Verified Support
Feb 05, 2021
Flipkart Customer Care's response Hi,
We are sorry for the trouble caused. We’re writing to you about HP 15 Ryzen 3 Dual Core 3200U - (4 GB/1 TB HDD/Windows 10 Home) 15-db1069AU Laptop (15.6 inch, Jet Black, 2.04 kg, With MS Office). Let us help this to fix the issue here are a few troubleshooting steps you can try for your vertical name to fix the issue you're facing. As per our telephonic conversation, we request you to follow the troubleshooting steps below:
Laptop T/S: Run fewer programs at the same time
Don't have too many programs running at the same time.
Each running program consumes a bit of the system's resources.
Have multiple open windows for the same program (e.g. having three Word documents open) also lowers resources as each window takes up a bit of memory and processing power.
f you are not using an open file or program, close it so that the files/programs you are working in can speed up a little.
Laptop T/S: Restart the Laptop
Laptops have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.
Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.
There are several ways to restart a laptop some of the easy ways are as follows:
Click on Start Menu
Tap the power button
Select Restart
OR
Hold the Power button until it shut OFF. Then press the Power button to turn your laptop ON
Laptop T/S: Free up hard disk space
Use the Disk Cleanup tool to free up space on your hard disk. The tool will scan for files that can be safely deleted.
Type This PC in the search bar
In This PC, right click on the C: drive icon and choose Properties
Click on the Disk Cleanup button
Disk Cleanup will take a short while to scan the hard drive
Once done, tick the boxes next to the items you would like deleted
Click on Ok to delete. It should be safe to tick all the boxes if you wish
You'll be prompted to confirm that you want to clean up old restore points
Laptop T/S: Uninstall unnecessary programs
You may have many programs installed on the computer that you never use or don't need. Uninstalling these programs can free up hard disk space and speed up your computer.
Click on Start and then search for Control Panel
Click Uninstall a program under Programs
Select the program you no longer need and click on Remove/Uninstall
Important Note: Be careful what you uninstall, as it may be an important program or system utility.
Laptop T/S: Update drivers
Driver updates for Windows 10 and many devices (such as network adapters, monitors, printers, and video cards) are automatically downloaded and installed through Windows Update.
It's likely you already have the most recent driver, but if you're having trouble with a device, you can try fixing it by updating or reinstalling the driver. Here's how:
Right click on Start button and click Device Manager
Expand a category (like Monitors or Network Adapters) by right clicking on the arrow to find the name of your device
Then right-click and select Properties
Select Update Driver.
For example, to update a graphics card driver, expand the Display adapters category, right-click your graphics card, and select Update Driver.
Select Search automatically for updated driver software.
If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
Laptop T/S: Reset Windows 10 Laptop
Important note: Inform the customer about data loss.
If required, have the customer backup data.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.
Go to Settings
Select Update & security
Click Recovery in the left pane
Tap Get started under Reset this PC
Click either "Keep my files" or "Remove everything, " depending on whether you want to keep your data files intact. Either way, all of your settings will return to their defaults and apps will be uninstalled.
Select "Just remove my files" or "Remove files and clean the drive" if you chose to "remove everything" in the prior step. Cleaning the drive takes a lot longer but will make sure that, if you are giving the computer away, the next person will have a hard time recovering your erased files. If you are keeping the computer, choose "Just remove my files."
Click Next if Windows warns you that you won't be able to roll back to a prior version of the OS
Click Reset (Windows will then restart and take several minutes to reset itself.)
Click Continue when prompted
If you face any issues/concerns about this query you can contact us on Flipkart toll-free number[protected].
