Fortis Healthcare Complaints & Reviews

I have been a dialysis patient since 3 years in your hospital and from day 1 I'm asking for 4PM slot twice weekly. I am always told that slot is not available but at the same time other patients have been given the same slot. I am a 25 years female and it's very difficult and unsafe for me to travel during midnight(2AM) which I have to do because of your hospital. There are 17 patients in 4PM slot and 10 of them have started dialysis after me but still somehow were eligible for the slot but not me. I don't know on what grounds is your staff allotting the slots because If it's based on distance then also I'll top the list(30km each side). It's very difficult for me to bear with all this partiality. Kindly look into the matter and take appropriate measures.
---Names you can check who came after me
but still got the slot
Kapil Jain( last week)
Sunil
Monika
Rajni Sharma
R.K Chaudhary
Vinay
Naveen
Anu giri
Arun
Barkha
Anuradha
And many more whose names I don't know

I had been admitted to Fortis hospital, Mohali for the treatment of pancreatitis. The doctor performed my tests repeatedly without the reasons. Double CT scan and MRI was done. So my insurance claim was rejected. Kindly do the needful.

Mr. Bhavar parihar was adimited to fortis hospital vashi for problem of chest pain, headache left hand paining. Tpa department of hospital admited patient for cashlesss treatment of heritage healthcare tpa. 3 days tratment of tests mri 2 type, blood test, other test done. Patient get recover 3days treatment.but at time of discharge tpa team, hospital dept. Herrase patient for billing amount cashless treat ment 24 hours in hospital after discharge.

Today one arrogant security guard had not allowed me to even see my father in ICU I was having proper permission still due to ego he had not allowed me.Security gaurd name sutkar.pls take these things in your cognizance it's malign the image of Fortis brand.Imagine I can't see my father.what a pity

My Son got his knee operated for ACL and meniscus repair by Dr Manit Arora. Post operation whenever we approach him for check up and complain about the pain or any other issue the behaviour was very rude and judgemental . No satisfactory guidance is given to him. I have seen the same approach of the Manit Arora team towards other patients too. When I asked them to have some courtesy and guide the patient to help him recover, they told me to go and complain any where.
For the information I got my mother CABG from forties mohali cardiology department and knee replacement by Dr Sen and had many consultations and tests over the past 2 decades from Forties Mohali and never had this kind o[censored]n professional and rude treatment as done by Manit Arora team

The healthcare services are already way more expensive in fortis hospitals than any other hospital. I visited 10th march 2021, and they charged 100 rupees just for car parking. Which i think is just a loot. A person coming to your premises to take ur services, its your responsibility to provide parking space and on the name of parking they charging extra money. Which is not acceptable at all. The price should be reasonable or there shouldn't be any charges at all.

I have sent an email to hospital staff for the detailed break-up of the CABG bill as requested by my Insurance company.

The first email was sent on 8th March, 21 with the subject line, "UHID[protected] Requesting detailed break-up of CABG charges" however, they kept forwarding my email from one department to another.

The email is eventually redirected to Pooja Chug of however, she neither responding to the email nor acknowledging it. May be she is not the right person but at least she could help me to forward my queries to other department as other staff did.

This just shows how professional Fortis staffs are. I got my father's angiography done by Jupiter hospital and they were very quick to respond on anything I requested however, Fortis need to scale up their customer service experience they have really good doctors but the staffs and administration are dissapointing.

I am a senior physician and had booked a videoconsult for Dr Bimlesh Dhar Pandey of adult rheumatology with prior payment at Fortis sector 62 Noida.
Firstly...for 2 days till the time of videoconsult had arrived...no information or sharing Doctors details ..Name of coordinator Mr Aman
And making a senior physician wait for 2 hours before I started making multiple phone calls to the coordinator ...finally by Gods some grace the senior coordinator took over and said that the doctor was in some emergency and will get back ...However ...still waiting..
If this is the state of affairs of a planned consult.. God forbid...for emergencies..

My father (Tarlochan Singh) UID 10478504 admitted in Fortis Hospital Mohali on 2nd February 2021 due Cardiac Complaint. As per Doctor Rakesh Jaswal advice my father got admitted for Angioplasty and stunts treatment.
Before admission I was asked by Fortis representative about the Insurance. I told them my father covered under Bharti AXA Policy No GHA/Q1609888/11 EMP ID D-107 HIID 4698173 Member ID[protected] Health India Insurace TPA services PVT. LTD. I have also submitted the details for same.
After that the treatment o my father went fine and my father got discharged on 5th feb, 2021 and the bill was covered through insurance.
On 6th Feb 2021, my father again got admitted in Fortis Mohali, with uneasiness. Before the admission Fortis staff asked my about the insurance details and i submitted the same. Fortis started the treatment.
After week I got a call from Fortis representative that my father insurance is rejected due to some ABC XYZ reason and they told me meet the TPA officials. From them I got to know AFTER 1 WEEK that my father is not covering under Insurance. even i was getting the messages on my mobile that my amount is approved by Health Care India Insurance. How can this happen that after 1 week of treatment and after approval of amount from insurance, fortis Representative said you have to pay the amount of Rs. 6 lakh.
I told them why didn't your staff told this thing earlier when my father got admission. I was thinking that my bill was covering under insurance scheme, but Fortis told me this thing after 1 week when the bill was generated around 6 lakhs.
I also received the approval amount messages from the insurance company, later they said it was approved by mistake. If it was not covered under the scheme why did Fortis start the treatment and why after 1 week I have been informed,
If I got this thing going to happen I never ever thought of going to Fortis due to shortage of Money

I told them for informing me, instead of giving treatment. But it was late from Fortis Hospital and Insurance
This is drastic mistake from Fortis and Bharti AXA. i am going to file court case against both the parties

I am undergoing treatment in Fortis Noida from past 3 months. Since last 2 visits I am facing a lot of trouble with bed management here.
I am notifying the POC (bed manager) a dya prior to my admission as well, however still no improvement.
I am undergoing medication which requires 3 days of admission but there aren't any bed available.
If that is the case, why do they take in patients.
I am super frustrated with the management here.
Not sure if I will get a bed today or would have to stay on recliner in the night as well. Just imagine the kind of discomfort a patiend would undergo to have a treatment on a mere sofa. Day by day the service of Fortis is become worse.
The bed manager would say give me ur num and we will call you but that is just another cunning plan of them as they would never call you.
I would never recomment any one to visit Fortis if this os how they treat their patients.
Really frustrated!

Rishi
[protected]

I visited Fortis faridabad for blood test prescribed by ECHS palwal, 1 test was not listed so Mrs Ruchika refused to conduct that test and she was not aware of Appx A of ECHS letter B/49778/AG/ECHS/PA/RULING Dt 28 Jun 11..
After calling to ECHS palwal and complaining about her to authorities she gave me the form but incomplete with no diagnosis, Mrs Chandani asked me to go to Delhi RR hospital to write the diagnosis, which was not required...Plz look in the matter as this is unprofessional, unethical and incompetent behavior by Mrs Ruchika and Chandani...
Thanking you

I made an online appointment for Dr. Manu shankar for 5th March 2021, at Fortis escort hospitals, FARIDABAD. I paid the sum of Rs. 625 online as the consultation fees.my booking ref. no. is BAVVFXUKZA and patient name is Mr. Satyam.
But, The train in which patient were coming from Bihar get cancelled and now i want to cancel the appointment and wants refund, to cancel this i do not have cancellation option on the site where i booked this appointment. Since then i have mailed and called the hospital several times asking about cancellation and refund, but there has been no reply from them.

Hello
I come here for mri of cervical spine and bronchial plexus and mri of wrist they gave appointment of 2 pm but they conduct mri at 5 pm they also delay in results of report they waste my two whole day for conducting mri and also delaying results reports by saying come in 1 hour come in 2 hour its worst experience of my to dealing with fortis hospital mohali shame!

Sir I come for mri of Cervical spine and bronchial plexus and mri of wrist firstly they gave time appointments 2 but they can’t take patient they delaying patient for mri and also delaying to give they waste my 2 entire days 1 2 March of tis month no perfect dealing . I m feeling that I had come to govt hospital even govt hospital are better than experiencing it waste of money and time

This is with regards to UHID 10490664, My Dad's by-pass surgery was done here in Fortis Hospital Mulund, we were asked to deposit certain amount before they started any procedure, which is expected from any hospital however, after discharge and billing, the refund amount payable by hospital i.e., Rs. 44, 803.71 is still not paid. It has been over 13 days.

The Fortis hospital is not answering our calls. Please advise...

The billing department behavior is very bad and no responses from their end, i paid more than 5lacks and i am not sure why they are not ready to give the consolidated one.

Need your assist to provide the finalbill for reimbursement.

Hi Team,
This is regards to the consolidated bill for reimbursement for my mom treatment, recently My mom got operation here, and 3 times admission taken on single UHID, but the billing department is not ready to provide the consolidated one for 3times what we paid here.
i am not sure why cant you provide the finall bill for all treatments, we paid the amount and we asking the consolidated one.

We dont have any insurence here and we only paid by cash, why cant you provide the final bill for this. Please assist on this asap

To be honest, I had a bad experience with Fortis, Procedure are very long(eg: before my endoscopy they asked me to go through covid test. Being a patient I waited in 4 different queues to just give a sample and the main part is when I asked for my results after 3hrs without checking anything they just wrote in words "negative" for no reason I paid 700rs and waited in long queues. Next part coming to Insurance counter - there is no proper response, no Intention of helping people all they say is check with insurance companies before you ask any queries. Worst among all is the admission counter where they will ask you to wait for few hrs. Yes, literally I waited for 2 hrs and 30mins without response yet and with an empty stomach from morning till 08:30 pm now and with full frustration I am writing this. This will be the last time I will visit Fortis. Thank you for all your service

Forties hospital vashi is not responding to the additional approved refund which i have received from vidaal health care. insurance REFUND REQUEST FOR UID NO 10364585 EPISODE NO 335/21/1501, OF PATIENT ASHWINI GIRISH CHEMBURKAR, FROM KIRAN ARUN CHAUDHARI AMOUNTING INR 5732.00HAS BEEN APPROVED FOR PAYMENT ON 18 JAN 2021, REFUND REASON: REFUND AGAINST FINAL BILL(ADJ, HOSPITAL: HIRANANDANI HEALTHCARE PVT. LTD. hospital staff is not responding to my whatsapp msg or neither they are attending my calls

My father admitted in fortis on 22 jan 2021 under Dr Haresh Dodeja. He had bleeding and clots in brain. Since till date he is unconscious and treatment is undergone in icu . We had paid around 2.5 lakh till date and now 2lakhs are pending. Because of non payment they have stopped my father's medicine from hospital. My father is in critical condition and he was retired. It is very difficult to us to arrange lots of money. Instead of requesting to Archana Waghmare(billing department) and Family dr Dodeja nothing has started yet. We had done kidney transplant from Fortis hospital only we have done treatment in fortis from 2016. Then also we are facing problem . Please help us I assure I ll pay all bill till discharge its just we require time because we have spent already lots of money for father's kidney transplant both leg amputation etc. Please help us.
Patient name:Bhagwat Yashwant Raskar
Hospital:Fortis Mulund West
Bed No:214
Complaint against:Dr Haresh Dodeja
Archana Waghmare(billing department)