| Address: Gurgaon, Haryana |
My name is Deeksha Sharma , i have a HDFC credit card. I was out of india for one month and could not make payment for august 2011.however i came back on september 7th and made a payment for 15000 rupees (more than my minimum payment and almost my covered my left over balance).however, today a recovery agent came to my house , when my husband was not in home and threatned and abused me. i told him that i have made the payment , and he could check with the bank , but he denied and misbehaved with me and threatned me. he also , said he has a knife and knows how to use it. he said he has my number and can call any time , and if do not respond to his calls , he will come again at home.
Any how i convinenced him to leave and then i called HDFC bank to check why did a collection guy came to my house when i had already made the payment , the HDFC bank rep said this was due to mistake , but was due to my fault.he was not helpfull and did not emphtatised with my case.he said , he cannot do anything about it and this is not HDFC duty to look after it. unsatisfied , i decided to speak to his supervisor , he first denied to transfer the call to his manager and then he put me on hold and came back and said that his manager said he cannot help me.
My question is why did not i receive any calls or any written notice before a collection agent was sent to my house.and do thses agents have the right to abuse , threaten and show off their weapons at my house.the collection agent says he will call me again and if i do not respond he will come to my house again.
i am scarred, harrased and feel helpless.HDFC bank says they cannot help me .my husband is a corporate and criminal lawyer and i work for a media channel.for my humiliation and my suffering i demand an apology.
i have decided to file and FIR , and also file a case against HDFC and thereafter move to press.
Deeksha Sharma
[protected]
Deeksha.[protected]@gmail.com
Aug 13, 2020
Complaint marked as Resolved
After this I have called up the Customer Service many times and everytime they assured that the charge would be reverted only for me to find additional fines beig
levied in the next bill.
The outstading amount due in my card was around Rs 1200 /- when this whole thing started. This is the amount that I had spent on the card. The bill I have received
this time cotains a figure of Rs 7, 608.78. On top of that the collection department of HDFC is hounding me everyday.
My credit history is the best that can be since I always pay on time. So, is this the way HDFC treats its valued customers?
As metioned before, I am always ready to pay the amount that I have used my credit card for, but not a fine for somethig that I am not resposible for.
Rajarshi Dasgupta
[protected]