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HDFC Securities Complaints & Reviews

2.2
Updated: Sep 25, 2024
Complaints 207
Resolved
88
Unresolved
119
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HDFC Securities reviews & complaints page 5

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S
sandeep manikkara
Jan 25, 2022
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I have submitted physical copy 3 times as courier to close my demat account they are not closing it
I have submitted online as well. No response from the team
HDFC Securities customer support has been notified about the posted complaint.
Dear Sandeep,

We sincerely regret the inconvenience caused to you.
We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

Regards
HDFC securities
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    R
    rkchandu
    from Mumbai, Maharashtra
    Jan 21, 2022
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    Non updation of kyc and

    Address: mulund west mumbai

    My trading account is 300584 with hdfcsecurities i had a very bad experience with their staff
    since my demat account was non operative for a long so I have contacted them as per their advise I went to Mulund west branch along with filled form and two black and white xerox copies of PAN and Adhar card and submitted it to Mr. Om on 4th January 2022

    As there was no call I contacted relationship manager she told me since...
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    M
    Mistry Amit
    Jan 21, 2022
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    Please resolve this problem Asap
    HDFC Securities customer support has been notified about the posted complaint.
    Dear Amit,

    We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

    Regards
    HDFC securities
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      R
      Rash Samanta
      Jan 18, 2022
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      Client ID is Disabled/Not Found Error

      It has been very disappointing to deal with HDFC Securiies, I am constantly doing whatever is recommended which is again self service, as I am not able to speak with anyone at Hdfc securitites. Niether hdfc branches are able to fix the issue. I want a immediate resolution and want someone from security team to call asap...
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      R
      Raj golchha
      Jan 18, 2022
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      From today I have noticed tha app is not responding, as a result could not make any dealings.
      Please note that i am travelling to UK.
      HDFC Securities customer support has been notified about the posted complaint.
      Dear Raj,

      We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

      Regards
      HDFC securities
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        A
        Advocate Ujas Dharamshi
        Jan 17, 2022
        Resolved
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        Resolved

        I, Ujas Dharamshi, have a trading account with HDFC Securities. But due to the non-pick up of POA, I am unable to sell shares/MF. While buying they did not ask for POA but while selling, they are asking.

        I emailed 4 times but no concrete response or scheduled pick up of POA, They only have Automated answer. The link provided for authenticating POA does not work. I called Customer care since morning but they dont pick up or call back and comes continuously engaged.
        May 26, 2022
        Complaint marked as Resolved 
        HDFC Securities customer support has been notified about the posted complaint.
        Verified Support
        Apr 20, 2022
        HDFC Securities Customer Care's response
        We regret the inconvenience caused to you.

        Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

        Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
        Dear Advocate Ujas,

        We sincerely regret the inconvenience caused to you.
        We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

        Regards
        HDFC securities
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          L
          lahartahbildar
          Jan 17, 2022
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          After repeated requests to close my demat account, there is still no response from hdfc demat team. Its already 6 months that I am waiting for a response from the HDFC team. Can you please help with this request?
          +2 photos
          HDFC Securities customer support has been notified about the posted complaint.
          Dear Customer,

          We understand your concern and regret the inconvenience. We would check the details and get back to you at the earliest.
          .
          Regards,
          HDFC securities
          Dear Customer,

          As per the latest update from our customer care team, your issue has been addressed, our team has marked you a mail on your registered email id. Please check at your end and let us know if you have any other concerns.
          .
          Regards,
          HDFC securities
          lahartahbildar's [Complaint's author] reply, Feb 3, 2022
          Hello HDFC Securities team,

          I have not received any email on my registered email address i.e. [email protected]. Can you please close my Demat account as per my original request and close this matter once for all.

          Thank you,
          Lahar Tahbildar
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            V
            Vikrant kulkarni220
            from Satara, Maharashtra
            Jan 15, 2022
            Resolved
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            Resolved

            जेव्हा 199 चा आपल्या प्लॅन मदे per trade 20 रु चार्जेस आहेत तर मग ग्राहकांकडून per लॉट 236 प्रमाणे वसुली का चालू आहे गेल्या 17 दिवसात 25 हजारापेक्षा जास्त अनैतिक वसुली अकाउंट मधून केली आहे ।प्लॅन बद्दल चार्जेस बद्दल कोणतीही कल्पना न देता हे अन्यायकारक वसुली करत आहेत। ग्राहक extra incom साठी ट्रेडिंग करतो का याना रोज 5 हजार चार्जेस देण्यासाठी 5k प्रॉफिट बुक करून सुद्धा रक्कम जमा होण्याऐवजी हे जवळपास 5k चार्जेसच डेबिट करत आहेत।
            May 21, 2022
            Complaint marked as Resolved 
            HDFC Securities customer support has been notified about the posted complaint.
            Verified Support
            Apr 20, 2022
            HDFC Securities Customer Care's response
            We regret the inconvenience caused to you.

            Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

            Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
            Dear Vikrant,

            We sincerely regret the inconvenience caused to you.
            We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

            Regards
            HDFC securities
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              K
              karan pithiya
              from jamnagar, Gujarat
              Jan 14, 2022
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              Demat account balance and portfolio error

              Please check the my demet account.. i ordered 50 equity share of prince pipes.

              Then.. i added money to my hdfc bank account to demet account... and i got a notification for successfully purchase 50 share..

              Than i return to home page but right now i couldn't see any share in my portfolio.. my demet account balance is also nil

              Please check the error.. ...
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              P
              Pradeep1107
              from Chennai, Tamil Nadu
              Jan 14, 2022
              Resolved
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              Resolved

              Hi

              I'm facing issue with HDFC Sec demat account through which I'm trading. Recently I purchased a MF NFO for Rs.15000 with FV of Rs.10 during NFO window open for subscribing and units allocated were 1500units(which was even confirmed by hdfc trasaction statement). However after the Fund is live I see that my demat balance for this MF was wrongly allocated as 453units. I tried reaching coustomer care and had long transactions and even written mails to complaince officer mail id. I'm surprised that customer care executive calls me and say that I purchased for 15000 and units were alloted on basic of NFO live date and that is how it will be alloted evetough I purchase for Rs.10. Strange that person is not having knowledge on this.

              How do i get this rectified
              May 23, 2022
              Complaint marked as Resolved 
              HDFC Securities customer support has been notified about the posted complaint.
              Verified Support
              Apr 20, 2022
              HDFC Securities Customer Care's response
              We regret the inconvenience caused to you.

              Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

              Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
              Dear Pradeep,

              We sincerely regret the inconvenience caused to you.
              We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

              Regards
              HDFC securities
              Pradeep1107's [Complaint's author] reply, Jan 19, 2022
              Wat is the email id? It is showing [email protected]

              How to know which email id? I have already written multiple emails to [email protected] and [email protected] with no response and resolution from past 1 month
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                J
                jami surya
                Jan 14, 2022
                Resolved
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                Resolved

                Since 4 consecutive days I am trying to speak with customer care executive regarding a query related to IPO no one is attending the call I am waiting in call for 10 -15 mins and call is being disconnected what kind of service is this u guys provide to your customers, I can understand u guys are busy but for whom these customer services are being established i[censored] guys can't attend a customer from 4 days then what kind of service do u provide.Hope this complain may bring any change in ur attention towards our needs.
                +1 photos
                Jun 3, 2022
                Complaint marked as Resolved 
                HDFC Securities customer support has been notified about the posted complaint.
                Verified Support
                Apr 20, 2022
                HDFC Securities Customer Care's response
                We regret the inconvenience caused to you.

                Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

                Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
                Dear Surya,

                We sincerely regret the inconvenience caused to you.
                We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance

                Regards
                HDFC securities
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                  H
                  Hammaad Badsha
                  Jan 13, 2022
                  Resolved
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                  Resolved

                  Hi, My name is Hammaad Badsha. I currently have sold SHREYANDS INDUSTRIES LIMITED 22 Shares on the 3rd of January 2022. This Share has not yet been debited into my HDFC Statement Account. It has been for that for 8 Days by Far.

                  Thank You,
                  +1 photos
                  May 28, 2022
                  Complaint marked as Resolved 
                  HDFC Securities customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 20, 2022
                  HDFC Securities Customer Care's response
                  We regret the inconvenience caused to you.

                  Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

                  Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
                  Dear Hammaad,

                  We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

                  Regards
                  HDFC securities
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                    T
                    Tania RoyChaudhury
                    Jan 13, 2022
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                    I opened an HDFC Salary account a month back, & they asked me to open a demat account. While opening a HDFC demat account, I wasn't informed any charges are applicable. I do not require any demat account, & I thought it's a additional service provided by Hdfc. I want my money back deducted for HDFC securities. And close the demat account, or whatever required, to stop any further deduction in future I want an refund for my amount ASAP.

                    Account No:[protected]
                    Customer ID:[protected]
                    IFSC code: HDFC0009472

                    Trading account :4833833
                    +1 photos
                    HDFC Securities customer support has been notified about the posted complaint.
                    Dear Tania,

                    We understand your concern and regret the inconvenience. We would check the details and get back to you at the earliest.

                    Regards,
                    HDFC securities
                    Dear Tania,

                    As per the latest update from our customer care team, your issue has been addressed, our team has marked you a mail on your registered email id. Please check at your end and let us know if you have any other concerns.

                    Regards,
                    HDFC securities
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                      P
                      punu199020
                      from Delhi, Delhi
                      Jan 12, 2022
                      Resolved
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                      Resolved

                      I an not able to sell the shares from my demat account through edis authorisation . after 3 months of complaints . customer care still not able to solve the issue . who will be responsible for the loss incurred in my demat account.
                      May 22, 2022
                      Complaint marked as Resolved 
                      HDFC Securities customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 20, 2022
                      HDFC Securities Customer Care's response
                      We regret the inconvenience caused to you.

                      Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

                      Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
                      Dear Customer,

                      We sincerely regret the inconvenience caused to you.
                      We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

                      Regards
                      HDFC securities
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                        B
                        Bhaskar Doshi
                        Jan 11, 2022
                        Resolved
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                        Resolved

                        As i was asked to take plan for brokerage deduction i agreed
                        and said dob and pancard no. Also amount has also been
                        paid but unfortunately no contact is being possible as i am
                        trying to know about plan details so please inform me if it
                        is a fraud case
                        May 20, 2022
                        Complaint marked as Resolved 
                        HDFC Securities customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 19, 2022
                        HDFC Securities Customer Care's response
                        We regret the inconvenience caused to you.

                        Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

                        Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
                        Dear Bhaskar,

                        We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

                        Regards
                        HDFC securities
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                          T
                          Tataji adimulam
                          Jan 8, 2022
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                          Address: Sai Ruby Apartments Vuda Colony, Sairuby flot No:103, Sairuby flot No:103

                          Dear HDFC SECURITIES TEAM
                          I'm tataji.i bought a Vikas ecotech shares(16850shares) in HDFC securities.when I was trying sell vikasecotech Re shares a message was displayed scrip is suspended by matrix.so let me know the how to sell these shares from my account?
                          Please resolve my problem

                          My HDFC trading account number is 3983437

                          Thanks
                          Tataji
                          HDFC Securities customer support has been notified about the posted complaint.
                          Dear Tataji,

                          We have noted your concern and the same has been shared with the respective team. We will get back to you at the earliest.

                          Regards,
                          HDFC securities
                          Dear Tataji,

                          As per the latest update from our customer care team, your issue has been resolved. Please check at your end and let us know if you have any other concerns.

                          Regards,
                          HDFC securities
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                            T
                            Tumpa Ganguly
                            Jan 7, 2022
                            Resolved
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                            Resolved

                            Address: Taloja , Maharashtra
                            Website: HDFC securities

                            As a New customer of HDFC securities, no customer service provider has been able to be connected for help
                            Jun 4, 2022
                            Complaint marked as Resolved 
                            HDFC Securities customer support has been notified about the posted complaint.
                            Jan 07, 2022
                            Updated by Tumpa Ganguly
                            I have bought 20 Zensar shares but not showing in my portfolio
                            Verified Support
                            Apr 19, 2022
                            HDFC Securities Customer Care's response
                            We regret the inconvenience caused to you.

                            Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

                            Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
                            Dear Tumpa,

                            We sincerely regret the inconvenience caused to you.
                            We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

                            Regards
                            HDFC securities
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                              Pradip_7
                              Jan 7, 2022
                              Resolved
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                              Resolved

                              Address: GUWAHATI, ASSAM

                              I have raised my queries for several times to RM and wrote to his boss Mr. Sarvesh Gupta ( Branch Manager-Elite Desk) but least bother to resolve and reply as minimum courtesy to the client, even don't pick up the phone by Br. Manager.

                              Complaints:

                              Their Pro-Terminal is free for FnO user, but mistakenly paid the amount Rs.1999/-, which supposed to be returned as confirmed by RM. But always assuring, not returned yet.

                              The Pro-terminal has several issues mentioned in the mail to Br. Manager but not resolving not even bother to reply.

                              Their FnO Brokerage charges suddenly increased (Rs.20/- to Rs.50/-) from 2nd December'21 without informing me.

                              When I square up the positional equity it takes minimum 03days to credit in my account and hold to prevent trade further and forcing to take margin on my amount and charging interest on margin amount.

                              They don't provide the Margin Benefit for FnO trade which is not traders friendly.

                              Most importantly "NO CUSTOMER SUPPORT" at all.
                              May 20, 2022
                              Complaint marked as Resolved 
                              HDFC Securities customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 19, 2022
                              HDFC Securities Customer Care's response
                              We regret the inconvenience caused to you.

                              Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

                              Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
                              Dear Pradip,

                              We sincerely regret the inconvenience caused to you.
                              We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

                              Regards
                              HDFC securities
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                                R
                                rakum204
                                from Delhi, Delhi
                                Jan 4, 2022
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                                R/Sir/Mam
                                My trading account has been disabled due to certain reasons. Now I am wanting to enable my trading account at the earliest and update my mobile number and email ID at the earliest
                                My details are as under
                                Name Rajesh Kumar
                                Demate account 23377509
                                Trading account 649330
                                email [protected]@gmail.com
                                Mobile number [protected]
                                I am waiting for your concrete reply
                                With Regards
                                Rajesh Kumar
                                HDFC Securities customer support has been notified about the posted complaint.
                                Dear Rajesh,

                                We understand your concern and regret the inconvenience. We would check the details and get back to you at the earliest.

                                Regards,
                                HDFC securities
                                Dear Rajesh,

                                As per the latest update from our customer care team, your issue has been addressed.

                                Regards,
                                HDFC securities
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                                  A
                                  AnshumanSingh5013
                                  from Patna, Bihar
                                  Jan 4, 2022
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                                  Good day,

                                  Wish to inform that self / Anshuman / is a NRI Customer of HDFC bank and also hold a 3 in 1 PIS account [protected] / Trading Account DP ID- IN301151.
                                  I have seen that my Client ID is disabled. I had visited HDFC security office in Ranchi - Jharkhand and had submitted all my KYC documents on 13th December 2021 .

                                  Wish to seek urgent assistance on this matter . I have been a very old client of HDFC security so please help !

                                  Regards/Anshuman
                                  India contact - +91-[protected]
                                  HDFC Securities customer support has been notified about the posted complaint.
                                  Dear Anshuman,

                                  We have noted your concern and the same has been shared with the respective team. We will get back to you at the earliest.

                                  Regards,
                                  HDFC securities
                                  Dear Anshuman,

                                  We request you to please share your Trading id or Client id on [protected]@hdfcsec.com / [protected]@hdfcsec.com for further assistance

                                  Regards,
                                  HDFC securities
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