HomeShop18 Complaints & Reviews

Respected Sir/Madam,

I have ordered digital Camera Olympus FE 47 from online shopping HomeShop18 on 30th Sep, 2010. I paid online through HDFC credit card on 3 month EMI. They confirmed my ordered within 2 days and promise to deliver within 1 weeks on that itself 1 installment was deducted from my credit card. Now after 15 days or so I complain to the customer care personel that I didnot receive my order and now I wanted to cancel it . They told me that ordered is already delivered it is not possible to cancel it and only way remaining is that I have to cancel order when I am about to receive it and to send it back to Homeshop18 according to company policy. I though it is ok that I can wait for sometime untill I receive the order. Then after around 22 days I again call them up but with fail then they call me within 1 day that my order is just handed over to local courier and I will get within 2 or 3 working days. Now after 30 days I am now getting mail that the orderd is shipped and I will get within weeks or so.

What is happening with HomeShop18? I am waiting for the order since 1 months and now they are cutting my next EMI installment for the same from credit card. I wanted my HDFC bank to stop paying for the order which I put on HomeShop18 and second I wanted to cancel order before it reach me. If this is going on like that then the return item will reach HomeShop18 after 1 months where HomeShop18 might recovered all three installment for the item order which I havent received it all.

I am attaching snapshot of order details (1 and 2). As HomeShop18 are very smart they have deleted my previous complain without answering back but still the 3.jpg snapshot will describe about the details of my feedback/complain on 27th october.

Please help me out so that I can inform my HDFC bank to stop giving money to Homeshop18 from my account and influencing Homeshop18 to do my transaction as quick as possible so as to cancel my order.

Thanks you for your patients,
Regards.
Dinesh J

Hi,
I have placed an order on 4th of Oct 2010 bearing order no.[protected]. once I ordered the product I was assured it will delivered within next 48 hours at my home, as this is some kind of express service for festival season.But the height of the thing is, I haven't received the product yet neither I received a call regarding this. I was making the calls and asking them about the product.Finally I was told that the product has reached Jammu and is at courier office. As the product has to be delivered at my home but the Courier service[first flight] is saying I have to collect the product from there office because they cant deliver it at my residence. what kind of nonsense is this? when I was assured I will get the the same at my home why I have to collect it from there courier office? this is totally irresponsibility of Home Shop 18 who had selected this kind of service.
this kind of service is not accepted or else they should mention it clearly.
I had faced humiliation due to this, I could't gift it at time when it was required. I strongly recommend action should be taken against the Home Shop and Courier service.

Thanks

I ordered a product glen food processor -4051 LX on september 10 , 2010 and the payment for this product was made on time . The order number of the product was 30715637 but the product has not been delivered till date which should have been done within 10-12 working days . Inspite of number of complaints being made to home shop 18 the product has not been delivered .
sincerely ,
Shamsi.

I purchased a mobile phone from this company Homeshop18 they sent me the phone it was not a fresh piece i believe as there were scratches on it now its not working the display is not working they provided me 6 months warranty but when I call them they do not give good response I am very sad that they have hired people who cant speak politely and are working as customer care executives I go a phone---company---VOX ....I recommend people not to get any product from here they are just looting by exclusive TV shows.Plz see that you are not into such shopping.

ORDER NO.[protected]
SUB ORDER NO. 30701797
PRODUCT CODE TFD – 7305


Sub.: UNFORTUNATE PURCHASE FROM HOMESHOP18.COM !!!


Home Shop 18,

Definitely it is the awful experience to purchase a product from homeshop18.com

I would never recommend/ suggest any person to purchase the products from this net store.

The day I had received the...

Damaged Product
I have purchased Whirlpool Microwave Oven through HomeShop 18 online. While before ordering the product i have enquired about money back for this product and they confirmed that I will get my money back incase I am not satisfied with the product, So based on their words I have placed order to buy. They have shipped the product through Blue Dart courier on 7th Oct 2010, I received the product through Courier today 7th Oct 2010 but the box is damaged outside when I opened the pack and found the Front door Glass entirely broken.

I had called HomeShop 18 and registered the compliant on the same day[protected] to get the replacement, they said they will inturn speak to their counterpart to replace the damanged product, but till now I havent got any reply from them about my replacement. Every day when I called them they are saying still they are awaiting for the response from their counterpart for this particular product. So I have given the deadline of 15th Oct 2010 to get replacement (OR) I want my money back. Even today when I called them to know the status they are not even bother to listen my words about it. So I have asked them to process my money back, they started telling for Whirlpool product there is NO money back.

Product Shipped from: 3/3 PV Shetty Warehouse Complex, Pattangere, Rajarajeshwari Nagar, Bangalore
TAX Invoice No: [protected]
Date: 05 th Oct 2010
Delivery No: [protected]

Product: Whirlpool Magicook 25G
Model Code: 11753
S No: CNC[protected]

Could yoy please help me to get my money back (Or) at the worst case to get the replacement of the damaged produc

Hi,

I would like to launch a complaint for Homeshop18, online website for shopping. I placed an order for a product on the website on 9th Oct 2010 and the website clearly mentions that this product is shipped in 7 working days. Today is end of 6th working day and still the product is not even shipped. It will take definately around 3 - 4 working days more for the delivery to happen.

This is a clear breach of the product delivery days. When contacted the helpline they said they cannot do anything about this.

Would sincerely request you to suggest.

Prajakta Bodke
[protected]

Non-delivery of product
Dear sir,

I had placed an order for wespro 5MP digital camcorder -DV538. On 22 june 2010 I was recieved my product but product was not working so i send the product back for replacement.But they have not reverted back to me..


Order Detail:-
Order Number[protected]
Total SubOrder 1
Order Date June 22, 2010
Current Status Order shipped

S.L Verma
Phone [protected]
Mobile [protected]

Address:-
NH2 B 125
vindhyanagar, (NTPC/VSTPS)
Singrauli(M.P)
pin-486885

I ordered HCl MED-75 gaming console from homeshop18 on 05 oct 2010 and was told that none out of 2 colors(Blue and White) shown on TV was available, instead only black color was available.Though I wanted the blue, I immediately placed the order for the black color.On TV as well as on internet this product is shown as an express delivery product to be delivered within 48 hours.After waiting for more than 6 days I gave a call to Homeshop18 and was told that no details is available.My order arrived the next day evening that was close to 8 days and 4 times the time promised.
When i opened the box it was not the black color but white color which I least wanted.
Again I called and told all what has happened but they took all complaints(delivery-time, game color) very casually saying it all happens and they would take care of all the shortcomings from the next time onwards.
Incidentally it was my third not so pleasant experience with homehop18.

Hi

I have ordered a mobile from home shop18 and the product was delivered after 12 days. second day o[censored]sing the mobile found that it was damaged .Order Number [protected]

They asked to return back and got the replacement after again 12 days and to my surprise it was same product with same problem.

on whom to file a case homeshop18 or Nakamichi Techno Pvt. Ltd.(93) ?

vicky singh rathore
dwarka.

I have booked the product on 22nd sept worth Rs 2450/- through Home shop-18. Using phone booking option and making payments by credit card in advance. Product was supposed to be delivered within 8 working days. I have registered complaint also for wich complaint number is 60994897, after i did not receive the product in 15 days also, but no action was taken. I was informed that product is under packing and will be delived by 4th or 5th Oct. However, till date i did not received the product. Instead got a call that product is under manufacturing and will be despatached after 14th of Oct. It seems that Home shop 18 is making fool of people booking product and making advance payments.
Order number :[protected]

Regards
Anand

I have a vox 307 which was bought thru Home shop 18./ Its not working correctly. I am in Mumbai.

Kindly suggest how to replace the hand set or get it repaired....

Maulik
[protected]

HOMESHOP18 IS THE ONLINE GROUP OF CHEATERS, THEY SELL VERY POOR QUALITY OF GOODS BY ADVERTISE THEM LIKE ANYTHING.

there megaslim flask is so bad product that it can not even hold the hot fluids for 30 minutes, it is like cold tea or coffe with in 30 minutes if you are using this ghatiya product.

so pls do not buy any product from homeshop18, this is mine advice as i am the gonethrough person

i have placed an order on homeshop 18 of Glen 4 burner cooktop1044 ss hf on 03/09/2010 order no.[protected] company said its a big item so you have to give the payment before delivery so i made the payment on 06/09/2010 to the first flight courier pathankot,punjab. so now when i call to homeshop they give reason every time i call. so can you please help me.

i book molile phone on home shop18.fuzzezone screen touch phone.but i cant response properly .i compliant coustmer care they said that u book to phone at manfecher address they will check it n new handset will give to u.but after 12days they r responding that 1 monath will take to u.in booking they respond very good.but after taking money they behave like a roadchap shopkipper.so i say that no one should belive them.

To,
CUSTOMER SUPPORT IN INDIA

Respected Sir,


Subjected:-Faulty mobile sale & incomplete Oder dispatch at given address

1.I had Oder the one Fuji zone handset full touch screen handset date of 10/09/2010 scheme with 1 Fuji zone handset free+1 MTV goggles free on this mention Oder no[protected] date 13/09/2010 but i had receive only handsets MTV goggle not receive and I have same inform to home shop 18 customer care talk with Mr rahul he says pls collect the handset due to mistake goggle not delivered now we will again dispatch the MTV GOGGLE with in 2 & 3 days ,Courier boy deney to be checked the handset before purchasing he says pls don’t broken the seal without gave my money then we have again call on customer care no-[protected] the same and talk with customer care executive he says pls gave the money in case your handset was faulty i have changed the handset with in 72 hours now we are gave the money

Now i had open the seal and checked the handset was faulty 1.FM not working 2. Memory card was not detected 3.MTV goggle not receive then i have again call the customer care regarding the issue he say pls wait your problem will be resolve with in 72 hours but problem not resolved now we have again call after 72 hours 18/09/2010 at the evening 5oclock on customer care talk with customer care executive i say pls return your handset and reurn my money now he is deney we are not refund the money after the sales

Pls help take the hard action for this company is fraud management system and provide my refund and compensation……

regards
Sachin
[protected]

I have placed a purchase order no-[protected] for a Panasonic home theater on 22/08/2010 on homeshop18 and paid the company full in advance(Rs12000/-) through my credit card. The company promised me to deliver my material shortly. I got to know from company that they have dispatched the product on 04/09/2010 and promised to get me it in a maximum 72 hours of working days, but today it is 11 days since they have claimed to have dispatched the product and I have not yet got it. After the expiry of 72 hours I have been constantly reminding them of the non-delivery of the product. But they have turned a blind eye to my problem. Everyday they say that I will get in next 48 hours. I have asked them for refund also, but they say that until product gets back to them they can not refund the money.They also registered a complaint of mine-no[protected]. which they have not answered satisfactorily. please help me get my material or my money

thanking you
mahtab ahmad khan

e-mail: [protected]@yahoo.com
phone no-[protected]

Hi, I ordered the Home shop 18, IFB MICROWAVE order no[protected] on 28/06/2010, with which they offered additonal microwave safe dishware, order no[protected], I received the dishware by 01/07/2010 but the microwave after various calls and speaking to there call centre which always gave the standard answer in "next 5 to 7 days", I got it on 29/07/2010 and till date I have not received the add on with it, (cook book, microwave safe utensils) the ones they show on their advertisement.
To my horror, they have no regrets, and keep giving me the the same line 'in next 5 to 7 days'...
This is my first order with them, and I had the worst experience, They are nothing less then any other con company...
HOMESHOP18. is a rip off, it was my mistake i purchased from them, Kindly save yourself the horror, and purchase from some one else, then them

I had done online booking for Olympus 14 Mega pixel Digital Camera Model No: FE-47 costing Rs4999/- in 17 Aug 2010, by online booking and paying the cash on delivery of parcel by courier.

After checking the camera I'm find the camera picture get Blurred after zooming and the gift item ( Mtv Watch ) those are commented by HomeShop18 not sending with it.

So I’m very disappointed and I want my money back or Replace camera.

I'm sending this Complaint second time

Ph.:[protected]
Vikram Kumar

Mob:[protected]

TELECOM-CONTENT

Times Center, Ist Floor, Sector 16-A

Noida

Respected Sir,

I Mr. Mitul Haridutt Chonker. I have purchase fuze zone mobile phone Order No.[protected] & Sub ordrer No. 30467247 by home shop 18. Mobile Price is Rs. 3999/-. I have received through blue dart courier on 02/09/2010 Airway bill No is [protected]. I booked my order (Fuze Zone Mobile X2 White Colour) 21/08/2010. The next day on 03/09/2010 i used mobile and saw its function i have found many complains related Fuze zone Mobile Model No. X2. mobile function is not working Properly. Detail Given as per below.

1 ] I have insert 1GB memory card But mobile not saw memory card located or not support.
2] Second thing switch on or off button is not working its very hard if i push power switch to open mobile lock switch is jam inside. As it is i will sent to you.
3] Third Thing key pad is not working When switch jam and also Volume + or - Switch is not working.
4] Flash Light is not working properly. In a dark place i take a picture but its not clear like facility of 2 mega pixel camera clearity.


Regards,

Mitul Haridutt chonker
Mob: [protected]
Mail : [protected]@gmail.com