HomeShop18 Complaints & Reviews

HI,

I ordered (2nd June, 10:42 am) a Nokia N8 mobile from HOme shop 18 online and money was deducted from my credit card at the same time. The delivery time as per the site was 2 working days (if you place an order before 12, that day is also counted) there was no condition apply * at the delivery time. I called these guys after 3 days (6th June) of not receiving the phone. They said that they have some issue and were not able to deliver the phone in time. I cancelled the order in the same call. I was told that the order cancellation takes 24-48 working hours and then refund is done is 96 hours after that. Thursday, 9th June i got a call from them and was informed that my shipment is ready for dispatch. I told them that i have already cancelled it and dont need it now (complaint ref. no:[protected] the guy told me that i will get the refund in 24-48 hours. Today, i got a mail that they have dispatched the product and i will get it in 2-3 days. I called them again and they said they will cancel the order and the device was dispatched because of some discrepancy at there end.
The problem is that my billing cycle for credit card is from 15 and if they dont refund money in time, i will have to pay interest on that amount as well.
Now, they have assured me that they will get back to me 13th June morning. I have lost trust in them because of what all i have been through.


1. i had to suffer because they did not deliver the product in time. first they told me i will get it by 4th JUne and later they said before EOD 6th and when i called on 6th they said they will deliver it in 2-3 days.
2. They could not even cancel the order in time even after multiple calls.
3.. Now they are not refunding money in time which is going to cost me.

All the loss has been on me so far. Please suggest.

Pulkit Nagpal
+91 [protected]

AWB No. LD2089534 BA - 660002 Dated 01/06/2011. Not Yet Received.
Kindly find out and confirm. its urgent Plz.

i had ordered through their portal for a kid's encyclopedia cd. but, a different product was delivered. when i took up the matter with them, instead of owning up the mistake and replace the product, they mumbled the vendor was correct. eventually they wanted me to send back the cd in original packing. members, beware of dealing with the online portal since my conversation and correspondence with them revealed that they have no genuine concern for the business. ravichandar, chennai

I bought a webcam through HomeShop 18. It was delivered today. Immediately i tried to connect it, but it didn't work. The inbuilt mic just doesn't work. I tried for a solid hour but it would make my system hang. Called up Homeshop 18. The guy there has said that a technician will call back in 24 hours. Why 24 hours, why not now? Anyway let us see what happens in 24 hours.

I took a Helicopter from home shop 18 on my son birthday. in first day only we had oprated 10 mins, but after that helicopter not taking charge. I contacted Home shop18 several time and given diff. no every time.
after complaing call came from company, send your equipment to noida from mumbai. then will see. they d't have service center like metro city mumbai.
In my view they are having worst service network and ple d't take any product from this kind of company.

I bought a mobile phone - HTC Incredible S Mobile Phone(29MAR11-HTC-351) , order number[protected], from home shop 18 on 31st May 2011.
The Website stated that the delivery will be made in 4 working days. I wanted to gift it to my father (and live in a different city), and chose to pay Rs300+ extra on homeshop18.com just because they had mentioned to deliver it in 4 working days as compared to the other website which though was selling it in Rs 300 less , but promising to deliver it in 5-6 days.
As of today i.e. 6th June, the mobile is not even dispatched from their side, and they are not even ready to commit on a date despite my several calls to their call centers.
I want to register a complaint for false commitment on the time they had committed on the website for the delivery.

Dear HomeShop 18 Team,

As i want to know from your Top Level Management that which types of traning have been given by them to you all that you dont know how to short out the problems& give a feed back to your customer when he/she gives you a response to you through different way,as i have send my "Mela Mine Dinner Set{Product Code-106653}" through your TNT Courier Partner on dated 2nd June,2011where i have send all my details to you--

Airway Bill Number-- DO[protected] WW
Dispatch date-- 02 JUNE 2011
Sender Account Number-- 74099
Customer Reference-- DEL 474490,

and i also make a request to get return my money back but you didn't think to give the response of the customer that you have received my product or not& what initiative your company is taking to short out my problem, you think that the customer is useless and there is no need to give the response,hereby i want the higher authority/Top Level Management to get return my money back& from today onwards i have decided not to purchase your fake product in future.
So, i request you to get return my money back within 3 days until& unless iam going to make registered the complaint against your fake company to the consumer court and RTI.


Warm Regard's

PARITOSH JAISWAL
Cell:[protected]
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On Fri, 03 Jun 2011 11:38:55 +0530 wrote
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As iam to inform you that i have hand over my product "Mela Mine Dinner Set{Product Code-106653}" to your TNT Courier Partner on dated 2nd June,2011 as per discussion made with you and at a address which is already send by you through this mail-North India Top Company,D-18/1, Okhla Phase - I,New Delhi 110024 & iam sending the detail of Courier--
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Airway Bill Number-- DO[protected] WW
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Dispatch date-- 02 JUNE 2011
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Sender Account Number-- 74099
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Customer Reference-- DEL 474490.
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So, i request you to get return my amount of Rs.2,999 for the "Mela Mine Dinner Set{Product Code-106653}",within 2 to 3days.
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Warm Regard's
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PARITOSH JAISWAL
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Cell:[protected]
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On Wed, 01 Jun 2011 17:06:35 +0530 wrote
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As i am to imform you that I Pushpa Jaiswal already wrote you a mail on Tue, 31 May 2011 12:17:26 that we reached delhi on 31/05/2011 with the product "Mela Mine Dinner Set{Product Code-106653}" which i have already made a communication to you but no any response has been came for yesterday mail regarding to my problem so iam going to reached on tomorrow at your given address North India Top Company,D-18/1, Okhla Phase - I,New Delhi 110024 toreplaced the product.
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So, i request you to get returned my Rs.3,000/-at the same time by get your product back.
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Warm Regard's
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On Tue, 31 May 2011 12:17:26 +0530 wrote
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As I am to inform you that i Pushpa Jaiswal received a call from Home Shop18{[protected]} on yesterday where your executive has adviced me to give the call on the respective phone number{[protected]} when you reached to delhi,where she said me that the courier man will reached to your delhi address and get collect the product"Mela Mine Dinner Set{Product Code-106653}"of worth Rs.3,000& also i want let you know that i have given a call on the given respective phone{[protected]}today morning at 11:12am but no one has picked up my call.
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So, i request you to get returned my product& get my money back today itself.
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Warm Regard's
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PARITOSH JAISWAL
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Dear Sourabh,
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Thanks for your concern,as i want to let you that the number of your Courier Partner TNT on 60009999 /[protected] is not in use so can it possible for me to hand over your product "Mela Mine Dinner Set{Product Code-106653}"of worth Rs.3,000 to your office address which you have send me through this mail on 2 or 3 june'2011.
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So,i request you and your company to get return my amount of rupees worth Rs.3,000 on the same on same date.
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Warm Regard's
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PARITOSH JAISWAL
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On Sat, 28 May 2011 15:27:05 +0530 wrote
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We sincerely apologize for the inconvenience caused.
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Please pack the product in original packaging and place a paper in the box with your order number and complaint written on it. Please affix the address label mentioning the order number and below address:
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North India Top Company,
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D-18/1, Okhla Phase - I
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New Delhi 110024
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Please note to get the product collected please call our Courier Partner TNT on 60009999 /[protected] and get your pickup registered quoting the Account Code 74099.
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Once it is picked up, please provide us the Airway Bill Number and dispatch date, for us to follow up with the vendor .
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Warm regards,
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Customer Care
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HomeShop18
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On Sat, May 28, 2011 at 1:20 AM, paritosh wrote:
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Dear
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AS I am to inform you that I Pushpa Jaiswal purchase your product as a Mela Mine Dinner Set{Product Code-106653}of worth Rs.3,000 on 16/05/2011 through giving the telephonic conversation where the company{HOME SHOP 18} has delevered me my ordered good{Mela Mine Dinner Set,Sub Order Number is 33813781} by saying that it is the original/branded,company owned product,but later how i came to know by getting verified from the market that the product actually homeshop18 was sold me was a fake product,here the company has cheated me by get selling the duplicate product which is made in china in the name of original brand,Mela Mine Dinner Set.
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So, i request you to ask company to get return my money within 2 to 3 days& also request you to take a strict legal action against the company& obilige.
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Warm Regard's
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PARITOSH JAISWAL
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Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!
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Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!
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Warm Regard's
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PARITOSH JAISWAL
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Cell:[protected]
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Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!
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Warm Regard's
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PARITOSH JAISWAL
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Cell:[protected]

When I ordered the product I was shown the delivery time 5 working days . While in the order confirmation mail I got 7-8 working days . This is disgusting , you misguided me . This is was spoils the shopping experience . How can I trust you for future .

I do not want to buy any product from you guys and will never allow any of my colleges and friends to do that as well .

--
Hitesh Sharma
Order Number :[protected]

MY SELF RAMESH PRAJAPATI[protected] [protected]
FROM KANDIVALI (EAST) MUMBAI 400101
I WAS BOOK NEW PHONE FROM HOME SHOP 18 DATE I THINK 13/05/2011 ?
19/05/2011 I WAS RECIVED .
WHEN I WAS CHEK THE NEW PHONE

1;- MEMORY CARD NOT WORKING

2:- HANDFREE NOT WORKING

3;- CAMERE NOT CLEARE(ITS 2 MEGA FICSLE)

4;-VOICE & RING TONE SOUND VERY SHOW

5: GIVEN MOBILE COVER VERY SAMLL

SO MANY PROBLEM IN THIS PHONE . AFTER THAT I WAS CALL HOME SHOP 18 THEY TOLD PLS. RETRUN THIS PRODUCT I WILL CHECK . IF PICE DEFOLITIY THAN I WILL SEND NEW PRODUCTS. AFTER THAT I WAS SEND THIS PROUDUCT 23/05/2011.
AFTER 11 DAY (04/06/2011) I WAS RECIVED THIS PROUDCTS .WHEN I WAS CHECK THIS MOBILE

SCREEN WAS NOT WORKING

.BACK SPACK NOT WORKING
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THIS IS 2ND TIME FROM HOME SHOP 18 & VIDEOCON COMPAY SENDING MY FRAUD SALES.

THAT TIME IWAS CALL HOME SHOP 18 CUST.CARE TALK TO MR. PURENJOSHI 4/06/2011

6.34 PM PUREN TOLD ME YOU CALL TO VIDEOCON SERVICE CENTRE.

SO PLS. SIR YOU TELL ME WHAT ACTION I WILL TAKE AGINES OF HOME SHOP 18 & VIDECON COMPANY. EACH AND EVERY DAY I WAS LOSS 12000 RS. FROM MY BUSINESS.
MY BHOTH NO IN MY POCKET.
RAMESH PRAJAPATI
[protected]
[protected]

I purchased a Karbonn K570 mobile from Homeshop18 vide order no[protected] on 25th May 2011 and the handset was delivered promptly on 29th may 2011.
On receiving the handset I observed that the date of import was Jan 2010 that is more than 1 year old. I also found that the audio quality was poor , there was no call volume control and WAP was not working after 5 days of purchase it totally stopped working.
I found the address of Karbonn service centre in Moradabad and went there with the handset. They looked at it and said I have to send it to Delhi for repair as it was despatched from there. I tried to reason with them that any service centre in India should service the handset but they refused. I also tried their toll free number given on the box ie [protected] which is barred and email id [protected]@karbonnmobiles.com which does not exist.
As I was stuck with a defective handset, I called HOMESHOP18 and told them above story and requested them for the 15day money back guarantee which they advertise so heavily on TV and on their website.
CONCLUSION
1. HOMESHOP18 AND KARBONN MOBILES ARE SELLING NON MOVING DEFECTIVE HANDSETS IN THE MARKET AND MAKING INDIAN CONSUMER BUY IT
2. KARBONN MOBILES DO NOT HAVE ANY PROPER SERVICE CENTRES OR CUSTOMER CARE
Can someone from HS18 or Karbonn help me in this matter.
Udai Veer Singh
Mobile [protected],[protected]

Dear Sourabh,

As i am to imform you that I Pushpa Jaiswal already wrote you a mail on Tue, 31 May 2011 12:17:26 that we reached delhi on 31/05/2011 with the product "Mela Mine Dinner Set{Product Code-106653}" which i have already made a communication to you but no any response has been came for yesterday mail regarding to my problem so iam going to reached on tomorrow at your given address North India Top Company,D-18/1, Okhla Phase - I,New Delhi 110024 toreplaced the product.
So, i request you to get returned my Rs.3,000/-at the same time by get your product back.

Warm Regard's

PARITOSH JAISWAL
Cell:[protected]

I HAD PLACED AN ORDER OF A NECKLACE WORTH RS1499 MY SUB ORDER NO[protected] WHICH WAS DEFECTIVE .I ASKED FOR REFUND AND THEY SENT ME A CHEQUE WITHOUT AN AUTHORISED SIGNATURE OF ICICI BANK. TILL DATE I HAVEN'T GOT MY MONEY BACK .THESE COMPANIES ARE JUST DUPING PEOPLE.CAN SOMETHING BE DONE?SHOULD I GO TO CONSUMER COURT?IF WE ALL CUSTOMERS GET UNITED WE CAN MAKE SOME EFFORT .

Dear Sourabh,

As I am to inform you that i Pushpa Jaiswal received a call from Home Shop18{[protected]} on yesterday where your executive has adviced me to give the call on the respective phone number{[protected]} when you reached to delhi,where she said me that the courier man will reached to your delhi address and get collect the product"Mela Mine Dinner Set{Product Code-106653}"of worth Rs.3,000& also i want let you know that i have given a call on the given respective phone{[protected]}today morning at 11:12am but no one has picked up my call.
So, i request you to get returned my product& get my money back today itself.



Warm Regard's

PARITOSH JAISWAL
Cell:[protected]


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Dear Sourabh,

Thanks for your concern,as i want to let you that the number of your Courier Partner TNT on 60009999 /[protected] is not in use so can it possible for me to hand over your product "Mela Mine Dinner Set{Product Code-106653}"of worth Rs.3,000 to your office address which you have send me through this mail on 2 or 3 june'2011.

So,i request you and your company to get return my amount of rupees worth Rs.3,000 on the same on same date.


Warm Regard's

PARITOSH JAISWAL
Cell:[protected]
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On Sat, 28 May 2011 15:27:05 +0530 wrote
>Dear Madam

We sincerely apologize for the inconvenience caused.
Please pack the product in original packaging and place a paper in the box with your order number and complaint written on it. Please affix the address label mentioning the order number and below address:

North India Top Company,
D-18/1, Okhla Phase - I
New Delhi 110024


Please note to get the product collected please call our Courier Partner TNT on 60009999 /[protected] and get your pickup registered quoting the Account Code 74099.

Once it is picked up, please provide us the Airway Bill Number and dispatch date, for us to follow up with the vendor .
Warm regards,
Customer Care
HomeShop18
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On Sat, May 28, 2011 at 1:20 AM, paritosh wrote:




Dear
Sir/Mam,

AS I am to inform you that I Pushpa Jaiswal purchase your product as a Mela Mine Dinner Set{Product Code-106653}of worth Rs.3,000 on 16/05/2011 through giving the telephonic conversation where the company{HOME SHOP 18} has delevered me my ordered good{Mela Mine Dinner Set,Sub Order Number is 33813781} by saying that it is the original/branded,company owned product,but later how i came to know by getting verified from the market that the product actually homeshop18 was sold me was a fake product,here the company has cheated me by get selling the duplicate product which is made in china in the name of original brand,Mela Mine Dinner Set.

So, i request you to ask company to get return my money within 2 to 3 days& also request you to take a strict legal action against the company& obilige.






Warm Regard's

PARITOSH JAISWAL
Cell:[protected]

i purchased a spice mobile QT 55 from homeshop18 vide order no[protected] dated 17 Apr 2011. no invoice was given on delivery of mobile. this mobile developed some functional problem on 25th MAY 2011. this mobile was sent to spice service center for repair under warranty period. service center refused to repair free of cost for want of hard / soft copy of invoice. contacted customercare homeshop 18 and spice mobile through e mail and telephonically requesting them to supply copy of invoice or to resolve the problem.despite repeated requests no action has been taken by homeshop 18 and spice mobiles till date..

I had placed an order online with HomeShop 18 on 15th May 2011 Ref Order Number –[protected] for Samsung Camera

It was supposed to get delivered in 7-8 working days. Today I am writing this complaint on 27 th May 2011 and don't have clue about the delivery schedule. Home shop 18 makes a lot of false statements and mislead the customer. Their TV channel talks about the products getting delivered in 7-8 days and actual experience is very different.

My repeated follow up have gone unheard I must have called their call center 5 - 6 times in last one month and the experience was really bad, the executives were rude and every time I called I just go one standard response that it will be delivered in next 3-4 days.
Home shops 18 attitude is really very unprofessional, I really don't have a clue when the order will be delivered,

Dear
Sir/Mam,

AS I am to inform you that I Pushpa Jaiswal purchase your product as a Mela Mine Dinner Set{Product Code-106653}of worth Rs.3,000 on 16/05/2011 through giving the telephonic conversation where the company{HOME SHOP 18} has delevered me my ordered good{Mela Mine Dinner Set,Sub Order Number is 33813781} by saying that it is the original/branded,company owned product,but later how i came to know by getting verified from the market that the product actually homeshop18 was sold me was a fake product,here the company has cheated me by get selling the duplicate product which is made in china in the name of original brand,Mela Mine Dinner Set.
So, i request you to ask company to get return my money within 2 to 3 days& also request you to take a strict legal action against the company& obilige.

Thank's& Regard's
PARITOSH JAISWAL
CELL-[protected]

I ordered an Apple IPAD2 Black in color from homeshop18, Order No:[protected], after taking almost ages, they have now responded back that they wont be able to ship the product. This is pathetic from their part.This was my first (and will be the last) order from them. I have cancelled the order and am sure Refund will also gonna take ages.

For new users I suggest you Better stay away from shopping from them.

Dear Sir,

I placed order no. [protected] on 21st May. But now I have got some problem and I want to cancel the order. When I call Customer Service of Homeshop18 they ask me many questions like why I want to cancel my order, and answer their questions. Then they told me that when will the courier boy come to my doorstep I have to told the courier boy to go back. But if he create some problem what I will do..

Cancel my order now.

With best regards,

Pramehe Mondal,
91 [protected]

Dear Team,
Really it is clearly indicative of " MENTAL HARASSMENT', that instd of making any solution 2 my problem, ur team is making pressure to give the Xerox of my ID, which in any case will be provided 2 u to avoid any misuse, once again i assure u that in case whosoever comes to deliever product can originally check the required IDs in original for verification and recieving letter will also be given to the prsn but NO XEROX WILL BE PRODVIDED.B4 this there was no such demand in any o[censored]r commercial ADs and so on. As per Ms Rachna i m going to wait till evening today itself and i[censored] failed to fulfil ur cmtmnts we ll b meeting in CONSUMER COURT. this is my 6th mail, order pacing date was 23 Aprl 11, pmnt date 30 Aprl 11, and still product not delievered.

ORDER NO.[protected]

Dear Sir,

I have order one samsung Camers from Home shop 18 order no. was[protected].dispacted consingment no. Ld1943963 through First Flight Courier by Home shop 18 and delevered to me on 7 May and charged Rs.4999. I opend that camera in the pregense of courier boy and found camer was not up to mark as they show on TV chanel. After this i called up home shop 18 toll free no. and they told me send it back to them on following address: DBM Marketing Pvt Ltd Old Dlf Colony Sec-14 Gurgaon 122001. So that i Send it back to same company on 9 May. Now today when I call on customer care toll free no. they told they refuse to except the sale product due to some technicla problem please advime me what to do.