HomeShop18 Complaints & Reviews

Hi,

This is with regard to the order No.[protected] for the Glen Food processor ordered by me. I had placed this order on 21st April, but unfortunately I have not received the delivery of the product till date.

Note that I had paid the cash to Home Shop 18 (HS18) on 24th April, and then the product was shipped for delivery on 30th April via TNT courier AWB No.[protected]. Courier's local Pune office had got the consignment on 4th May, but they did not deliver it to me. When I called up TNT, they told me that they don't have the correct address and contact No. I gave them all the details in last week only, but they are not ready to deliver the same. I had also called up HS18 in last week at least couple of times to talk to TNT and get the delivery done. The executives told me that they have taken down the complaint and would try to get that delivery in a day's time. But it seems that nobody in Home Shop 18 is intersted in working on customer's complaints. Again, I called up HS18 so many time this week also, but no action has been taken.

Another twist in the story was that TNT asked me to pay Rs. 207/- as the octroi charges. HS18 site clearly mentions that there no hidden charges and costs like octroi, service charge etc to be paid at the time of delivery. It means that HS18 provides absolutely wrong information to the customer on TV and on their site.

After all the frustration, finally I had placed a request to cancel my order and get the refund of the money paid by me.

This is just to bring to your notice that there's a high degree of mismanagement prevailing in HS18. They think that their responsibility is till the time the advertisement is shown on TV, and not after that. I wanted to inform you that the customers are treated badly at grass root level and HS18 should justify the kind of money that are being charged. Hope to receive the refund at the earliest.

Regards,
Mitul Rambhia
+91-[protected]

Home Shop 18
Biggest cheats!!
i had booked a pendent set with order No.[protected] of Sia Jewellary worth 1995/- which was delivered after one month against a promise of ten days that too the main piece (necklace) broken.i informed their call centre of the defect on the same day but they advised to give the money to the courier and send the defective piece back. They gave me some numbers of a courier and a complicated procedure to be followed by me. the said courier does not have any relation with the cheats! home shop. It was informed to them and they advised that a number and some account number will be sent through SMS. That never happened. Their customer care personnel and their marketing executives are simply parrots without any inclination to solve the problems. I appeal to everybody to kindly do not fall prey to them and desist from taking any item from Home shop 18.

Hi, I got my order no.[protected] Everwel Gold 72 Pcs Dinner Set ) on 4-5-2011. But when I opened the box and checked the set, there was 66 Pcs in the box. 6 Pc Medium curry bowls were missing from the set. Can you please send me the remaining 6 Pc Medium curry bowls as they were not received by me with the Dinner Set. Thanks.

I ordered for mothers day frm home shop 18
order no.[protected] pink roses with 2 choclates when they are delivered roses are not as they were shown & quality of flowers were not good it was like they were exceptional flowers to which vendor could not sell it to any one so he handed over, the one which we never buy or u could say waste flowers the quality bad and the presentation was not tht which i had gone for in net, when i called them they decline to note even the complain by saying sorry this would not be happen again i want my valuable money back or a worth replacement.
pls help regarding the matter


PURVI

To whom this may concern,

I ordered a book on Homeshop 18 on 8th of April 2011. Below are the details.

Book Name: SACH
Order number :[protected]
Price : Rs.291

I received the confirmation from homeshop 18 on the same day i ordered via SMS which sayed expect delivery on 12th April. On 13th of April I received an SMS with the awb number (First Flight) saying expect delivery within 2 - 3 working days.On 16th of April I called up First Flight kolkata and they told me that the order hasn't reached Kolkata yet.
Then I lodged a complaint with HomeShop 18 complain number : 63937059
On 21st April, as no actions were taken till that time, I called up HomeShop 18 and talked to a team lead Mr Karan Sharma.He asked me to wait for 5 days max. Today is 29th and when I called up today I still hear that the order is in transit.

Please take necessary actions and also let me know that can I lodge a police complaint for this?

Thanks and Regards,
Tapajyoti

I HAD PLACED A ORDER FOR. Sub Order Number[protected],Product = Royal Choker Set with pearl in Rich Antique Finish BY Vandee Fashions. Order Value (Rs.) =Rs.1050/- when i went to website and ordered it looked good when I RECIEVED I WAS SHOCKED IT IS THAT 20 RS METAL WHAT YOU GET ON LUDHIANA FOOTPATH... I HAVE ASKED FOR MY REFUND,... THE CUSTOEMR CARE TEAM COMPUTER ALWAYS HANGS OR IF PICK PHONE THAN ASKED CALL TOMMOROW MORNING .. I THINK OUR GOVERNMENT IS SLEEPING THEY SHOULD BAN THESE COMPANIES AND GIVE US MORE RIGHTS FOR CONSUMERS THEY WILL HAVE TO PAY 25 TIMES THE PENALTY OF THE PRODUCT... IF CUSTOEMR GETS CONNED.. GOVERNMENT LISTENING??? OR WE HAVE TO KEEP WRITNG FOR EVER!!!!


MERA PAISA DE DO.................................................................................⇄


VERY SAD:-

KULDIP KAUR

[protected] (DALBIR SINGH)

my order no[protected] which according to the homeshop18 people has been shipped vide AWB no ZD5842125 will reach me in 2 3 working days but since 4 of MARCH 2011 i have not received any replacement nor the refund.
real bull people i think they should be seriously dealt with.

Its all about how a big cheater homeshop18 is.... they always promise to deliver the order by 2-3 working days but today(19.04.11) is 11th day. still I havn't got my order delivery.. why I made complain on homeshop18 they dont even think it necessary to respond to my problem....



I always suggest you all not to purchase anything from homeshop18.. It is better to purchase from others...

Dear Sir,

I ordered a Glen Food processor worth Rs.3290/- through HOMESHOP18 online/TV services on 27th March and as per their instructions made the payment at their tied-up courier FIRST FLIGHT on 2nd Apr-11.They confirmed the payment and assured me of delivery of the product within 5 to 7 working days.But; now they have started playing.They have lost the track of my product with order no.[protected].I have sent them mails threatening to serve a legal notice and a widespread bad word-of-mouth through media.But; they are just undeterred....even do not bother to contact me!Their tele-execs everyday say the issue have been escalated to the concerned department.Who is concerned?Kindly take suitable action against these fraudsters and advise me how to get the compensation for this sort of harassment.

Regards.

Hitendra Kr. Mohanty

Mob.-[protected]

Bhubaneswar

Orissa

With reference to my order number[protected] of HCL model No.MED-75 was booking on 13th April 2011 through Homeshop18 on phone[protected].

After 3 days, on 16th April 2011 at evening I received my order and I paid Rs. 1390 cash on delivery. But the Gaming Console which I got is not getting on. The product was absolutely not working & the free gift of Reebok Watch was totally different what shown on TV. More on this I have not received Invoice Copy with the courier so I can claim for the service of the product at HCL.

After several phone calls to customer care at HS18 and HCL still I have not get the solution for this problem. Every time customer care peoples tell me that please wait for one day or two day. I booked complaint against my order on 17 April, 2011 & complaint number 63636535. Still I have not received my Invoice. When I asked for refund for the product, I get reply that it’s not possible. Elsewhere I was committed for 15 days money back guarantee while I ordered.

I am very disappointed of this kind of ghastly service. This is my first shopping on Homeshop18 & got this kind of nastiest experience. I am suffering from this terrible experience because company system. Please change the system if customers will get into trouble & suffer.

It was my neice's bday on 14 April 2011 so as planned, i ordered a HCL Handheld Gaming console by calling HomeShop18 Customer Care on 12th April and placed the order. It was an Express Delivery product and they assured to deliver it in 2 working days time if order is placed before 12PM (as mentioned on the site). The delivery city location was listed on their site as well.

I received a confirmation on my cellphone the same moment that my order no. XXXX will be delivered on[protected]. I kept waiting until 15th and then called customer service who stated that they would try to deliver it by 16th april as it has been shipped on 14th itself (God Damn' them).

Called again on 16th and now i was told that due to Ram Navmi holiday it was delayed and now it would be delivered aon Monday 18th April as Sat-sun would be off for the courier company (WTF??)

I asked that since when have courier companies started taking sat-sun off and he had no answer. He stated that he would make sure it's delivered by Monday. I told them you people are a cheat and i would inform everyone on all blogging sites. I know telling him is of no use but still...

Today i.e. Monday the product wasn't delivered too.

I'm happy that it was a Cash on Delivery (CoD) order so i can happily refuse when it arrives (if it does).

However they cannot understand the kind of embarrasement i faced coz i wasnt able to gift my neice what i had planned to gift her at the 1st place. However @ da end i would suggest everyone to stay away from these cheaters.


NEVER PLACE AN ORDER WITH THEM. My 1st experience has been my last !!

SAURABH MATTA.

Hi,

Homeshop18 is one of the worst online ecommerce site i have had deals with.

i order a glen cooktop on 8th feb, 2011. while collecting the order the courier service says that i have to pay Octroi charges of rs. 208/-. I show him my order reciept which says inclusive of all charges. he tells me that i have to make this paymnet now and send this octroi reciept to homeshop18 cc and they will refund the same to me.

after having a chat with homeshop18 cc i make this payment.and send them a scanned copy of the reciept on the same day ie. 13th Feb 2011.

after that till this date 18th, Apr 2011 i have not received any refund from them.

i sent them a complaint to customer care for which i didnt get any feedback.

i sent them a complaint on thier site and here is a copy of the conversation. Pls note the dates in this conversation.

Your input[protected] Still havent received my octroi charges. its been 2 months.

RashiK->[protected]:17:50.103->Dear Sir Please send us the scanned copy of the Octroi receipt at [protected]@homeshop18.com or fax the same on [protected] with your order number mentioned on the top and we shall reimburse the Octroi charges. Please note refund for Octroi charges would be send to you in 15-20 working days after receiving the Octroi slip. Warm regards, HomeShop[protected]

Your input[protected] i have already sent this copy to scanned as weel as contact. got a call back a month earlier but still not the refund.

RashiK->[protected]:32:13.431->Dear Sir Please shall deliver your cheque within 7 working days.

Your input[protected] how many days does your 7 days mean probably 2 month or even more rite.

RashiK->[protected]:24:44.752->Dear Sir Please note we tried to call you on your number but didn’t get any response; please provide us convenient time to call you.

Your input[protected] You can call me anytime.
Your input[protected] BTW i still dont understand the logic of calling me. i hope you r not gonna say that you have not received my email yet.

RashiK->[protected]:47:35.252->Dear Sir We shall refund your octroi chrages on priority.


Pls do not use this website
I hope Some action is taken against them.

i have ordered a dell mobile on 22/03/11 my order no is[protected] and i got mobile on 26/03/11 when i received the phone after cash payment of 8700rs. i find that display of the phone is not working i immidiately call customer care they assure me to replace the phone in one or two days but phone has not replaced and i make lots of calls to c. care and at last i decided to return it and want my money refund to me i dont want this phone replace but i want my money refund in 2-3 days otherwise i will go to consumer court and file a case against you for cheating the customer in the way that you give faulty phone to the customer and make him mentally desturbed .

my adress - B-4/150 SULTAN PURI NEAR SARVODYA BAL VIDYALYA DELHI-86

I ordered a Olympus camera
http://www.homeshop18.com/Olympus-FE47-12.1-MP-Digital-Camera/Camera-%26-Camcord...⇄ . I got the wrong product. I had ordered a 12 mega pixel lithium Ion camera and I got a 14 mega pixel non litium ion camera. I complained and returned the camera on 3-mar-2011.through TNT AWB[protected] homeshop 18 Official courier). after lot of followups they claimed that theyforst claimed that they have not recieved the product. after I gave them the proof of delivery they now claim that they have recieved a VOX mobile phone instead of a camera. Now I am stuck with the lack of integrity and work ethics of Homeshop18. need help.. I paid in advance and I stand cheated.

On 22nd Feb, 2011, I ordered a HP Printer Model No: D1668 and paid the amount of Rs. 2299.00 through online (Internet Banking (FT No:- MUBI[protected])). The company accepted the order and informed me about the dispatch of the same through the courier (AFL Courier ( Shipped on Feb 28, 2011 ). Bill No[protected].
But after more than one month I have not received the product nor I have got any tacking information through the AFL Courier official website. As the courrier No[protected] showed as false.
I also contact the customer service and gave the complain (Regd Complain No[protected]. But no fruitful result came out yet. So please look after the matter.

Wazidur Rahman
email - [protected]@rediffmail.com
mobile - [protected]

To all Concerned,

Firstly I am severely shocked by your gross apathy towards your customers and your so called "Customer Service Champions"(CSC) who do not even care to speak properly to the customer and even listen to them properly! (They just know how how to speak in weird accents). I will give you the timeline of events so that you try to put yourself in my shoes and ponder over the same.

Day 1 - 28 March 2011 (Monday) - I placed the Orderin the afternoon and afterwards realised that I had not updated my new mobile number on to your website(my only mistake). I called up on your toll free number and asked specifically to update it in to your records to which I got a positive reply.

Day 3 - 30 March 2011 (Wednesday) I got a call from my brother saying that your "efficient" Verfication Department had called on my landline number after trying my old mobile number. They spoke to my brother who verified the address correctly.

I immediately got suspicious and called your CSC and asked him about the matter. At this point I once again gave him my new mobile number and asked him to call me on this number for verification. He told I will get a call within 48 hrs for the same.

And now comes the worst part!

Day 4 - 31 March 2011 (Thursday)
To my total dismay I got an email from you saying that m order has been cancelled for lack of mobile verification.(Nuts!) What about the verification call? Not even once was I called on my new number as if you all have some allergy to it.

Now please tell me what should I do, except for palcing a new order which I will not do even in m next 7 rebirths

With Best Regards,
Bhushan Bobade
[protected]

i order homeshop18 a coat-pent lenght (product code 220323) order no.[protected].
but they deliver me summer clothing (product no. 218579)
now its there responsibility to take it back but they r not coming....plz take some action

dear friends, kabhi bulke be homeshop18 pe shopping math karna. Ye bada fraud company.free gift ka lalach me math padna ye apko bekup bana dega.kyonki me in ka jaal me pasgaya tha.ye me thara aplogo ko advice.

i received Intex Home Entertainment System from Home shop 18 My Order no is[protected].
after complete the set up that system i found the DVD tray of that system is not Coming Out so i called to HOMESHOP 18 the executive said me to contact to INTEX Company if Company is only responsible so why HOMESHOPE 18 selling the Different Companies goods.

After that i called INTEX Technologies Service center then they replied me "Because of Transportation may be this kind of problem occur" and he told me to come our companies service center with that product we will repair it. so now just within 3 hours i received that system . i have to carried it and have to go that service centers !! and i have to use that Repaired Product !!! dont you think this is rubbish !!

now onwards i will never buy any product from the online.

and never trust any shopping site. they can only shows and present the good products. and send Default item to customer to suffer this kind of Problem.

Vishal Raval
[protected]

sir, i am santosh kumar order envie nano charge in home shop18(envie charger+free 3led torch)for rs 590.00 sub order no 32901305. @ order no[protected].in date of 8th march.but when product is reach me there is no torch ,only torch cover is sent.i will call hs18 there is no response from him.what can do sir? hs18 is cheated me.