HomeShop18 Complaints & Reviews

Purchased 12 piece storage set from home shop 18..However when delivered to us it was found that few of the pieces were boken and were of incorrect sizes as promised on Telivision..Tried calling the Customer care department of home shop 18 for the same but there is no response from there end as at times they say there system not working and can't assist and are also very rude to the customers who complaint ask there money back..
Please provide assistance in seeking redressal of the same..

Waiting for your response..

Sunita Dua
ph-[protected]
-[protected]
Email id- [protected]@gmail.com

Dear sir/madam

this is manohar singh I placed an order of reebok combo pack(reebok shoes,reebok Track Suit + Duffle bag )
on order 10th December.my account code 74099 We got product on Date 16th December on Blu Dart Courier through i pay 3000rs
but Track Suit was totaly Different and Defactive immidiately i contacted the customer service departmnet
for replacement of Track Suite .after calling 2 to 3 consicutive days they told me
you have to send your product through TNT Services to our vendor Reebok Address,they give me
two numbers [protected] [protected] i am dialing this number but this number not reply for me
from the 18-20-21 th october i am continusly calling at there customer care department they are
give me second address70/1/1 Mangolpur Kalan Behind Jain Sweets sector 2 Rohini New delhi
get your order in 15days of time but mere ko inpar koi barosha nahi hain agar mein by courier
track suit bejta haun to uski koi gurantee nahi hain ke wo mere ko bad me mile
every time they are making Public fool,every day
i have lost my money & its giving me mental distrube.plz take thenecessary action and resolve our & Public problem
plz sir immidiately action lejeye or Homeshope18 ke Advetisement or Site ko band karwa dejeye

Regards
manohar singh

Order no[protected] Pear link pearl set by deccan pearls jewellery received[protected] & I get earing in damage condition so plz change it or pay back .

i received touch screen mobile phone of fujezone which was defected we called back to them they told to call fujezone they asked to call home shop 18 they said we have registered complaint and we will replace it by sending u a box in which u will send us back and we will replace it but i called them next time because i did not received a box and they said that any complaint was not registered and i an still waiting for replacing it darshan singh

With reference to my order number[protected] of IFB Microwave Owean was Sparking & burning at the time of test demo through Technician on my house, One month i call to Customer Care but no positive reply & not replecement above microwave owean homeshop18.
My Complaint No. 61788339 at homeshop18 & 5380014 at ahmedabad IFB Customer care.

I purchased a 19inch LG LCD from Homeshop18 about six months ago. However recently I found a few dead pixels on the screen, which was troubling me a lot. See I am a video editor and once I find out problems like this I cannot ignore them. SO I called Homeshop18 since the TV was still under the company warranty. Amazingly they got back to me almost immediately and told me that they would replace the product provided that they felt it needed to. So I returned the TV to them and within two weeks I got a replacement LCD screen. So now I can do all of my work with no issues. Homeshop18 Customer care is really very effective.

hi i ordered a wespro digital camcorder from homeshop18
they sent it on time
but the quality of camera was poor.and there were so many technical loops which they didnt highlighted on tv and also not in written
which i found when i used it
the same day of receiving the camera i made a call to homeshop team that we want to return it as per their money back and 15 day gurantee
they said okay, you can return it and will get money back.
but now it has been more than 15 days we call them daily and no one has come to get that parcel back
and they give us different numbers to call, and when we call they put our number on hold for so long and never talk
now we have finallly decided to take this matter to consumer court
and file a case on homeshop18..
and i would suggest everyone not to buy from the such online sellers, cz when you have to return the thing or any other problem is there these sellers are never ready to help you out
just dont go for their lucraive offers
instead go to a chor bazar and buy from there at lower prices
i made a big mistake which i wont ever repeat..

I was recently remodeling a bedroom in my house to make it a room for my five year old daughter. I’ve been looking all over for little things to add to the room like bedspreads, curtains and posters. Most of this shopping I’ve done in malls and little stores around the city. But one day while I was browsing online, I came across the website HomeShop18. And while browsing through I found a very cool ceiling fan with Barbie designs on it. I ordered it immediately and it arrived a week later and my daughter and her friends absolutely love it. Thanks a lot HomeShop18 for stocking such items that you wouldn’t find anywhere else.

Hi Homeshop 18 Team,

WRT to above mention order no. i had purchase Delta Q20 Touch Screen mobile in month of April 2010. I found the service was quiet good & the product was delivered to me within the said time.

After 6months i started facing problem with the cell phones as follows:

1. Touch screen not working properly from right side of the screen.
2. While typing SMS the keys "A,Z,ok" are not working press at all, not even with the stylus.
3. Back panel cover of the phone has got loose coz of which is coming out while using it.
4. When mobile is on silent mode & if i get call @ that time it vibrates. If i disconnected the cal the vibration still goes on & have to restart the phone to stop it from vibrating.
5. Mobile gets hand or restart in between.

For all above issue I had open complain with your customer care on 14th Oct 2010 & got complain no. 5920108 stating that the phone will either be repair or replace base on the kind of issue m facing. I sent my cell phone to the said address on 15th Oct 2010 with a letter explaining the details of the above issue.

I got a call from the vendor on 19th Oct 2010 asking for the issue with the cell. He also lied that there is no letter in the box. I told him the details & he said he will check & taking action accordingly.

Finally after calling customer care for status on this I came to know that it will take another 7-8 working days for resending the cellphone.

When i called up after few days I spoke with floor supervisor Mr. Abhishek Kumar who told that the cell is going to get replace for which they are waiting for an approval from concerned department & as Diwali was also it will take 10-12 working days for the same.

After few days again when i follow up I came to know that approval has come & the cell phone will be dispatch in 7-8 working days.

Finally after waiting for long 40 days I got the cell phone back & I was surprise to see the same phone back again & that too in the same condition & same issues. No change were found. I could only observe that the phone was reset to factory settings which i could have do anyways.I also found the the letter of complaint which i wrote while sending my cell at first which vendor said he didnt got any letter. So even the vendor lied to me.

I wonder why the hell my cell was kept with you for 40days without doing anything & why was i given wrong information saying that my cell is going to get replaced for which approval has been giving from higher management?

This was my worst experience of mine with homeshop18. What kind of service is Homeshop18 giving.You are good at selling product but dont know how to serve to customers? Does your teams work this way giving false commitment to the customers. If this is so then i would prefer taking product from the roadside hawkers who are more better then you.

On 24th November I called up you customer care and have been told that I will be getting a call by 26th Nov evening as to what is the further action to be taken on this issue.

Please note: If you dont want to give replacement/repair of the cell please let me know so that I wont chase you please any more & also make sure I never deal with such cheaters in future & save other people as well.



Thanks & Regards

Amit Thakkar

I ordered an Extra-large "Bean Bag" from the website. I thought this company is associated with Network 18 and must be reliable, but to my surprise they are "Top class Cheats".
Instead of sending me the XL size, I got an L size. The label on the Bean Bag was forged with a permanant marker by putting an X in front of L to make it look like an XL.
I submitted the feedback multiple times on the site, which never showed up and there was no response. I called the customer service and they said they need to investigate the matter and will not send a replacement, Moreover, the product reviews you write on the website are not shown to the buyers but to you only. I am not sure what to do with them and do not have time at disposal to run after them. The intention to post a complaint here is to let potential buyers know what to expect from Homeshop18.com and stay away from them.

hi,
my name is govind singh i placed my Order number[protected] dt-5/11/10 online. after 10 day's when i gave lots of feedback to the company about order not delevired one mr vikas arora called me up and tell me to stop giving feedback because it will creat problem for their system. first he tell me your order will take 2-3 more day's then he said we don't have stock so your order stand cancelled and they are refunding my money without my permission first he cancelled my order and send me mail which i pasted below. when i make online complaint he called me again and tell me that he is calling from legal deptt and i will get noticed from them in next 48 hour . he also closed my online email account. so i request each and every people don't buy any product from homeshop18.

Cancel for RefundTuesday, 16 November, 2010 4:33 PMFrom: "[protected]@homeshop18.com" <[protected]@homeshop18.com>View contact detailsTo: [protected]@yahoo.co.in
Free Home Delivery
Delivery in 1600+ cities across india.



Dear Govind Singh,

We regret to inform you that your Order number[protected] has been cancelled for the product Casio Mens Watch - FT-620L-5BVSDF + Rs 200 GC

due to <As per customer request>. We are processing a full refund against the same.

For the mode of payment that you have used, refund would be realized at your end accordingly.
Eg: If the payment is made through Credit Card and the status is marked as cancelled, the amount would be refunded to the credit card's account.

Refund Process:
For credit card /Debit card mode of payment, refund processing time is 6-8 working days
For COD/check/DD mode of payment, refund processing time is 15-20 working days.
For orders placed through gift certificates, refund would be provided in form of a new gift certificate with the same value.

Hope your experience with HomeShop18 was up to your expectations.In case you have any ideas, suggestions or complaints, pls feel free to send us your feedback - http://www.homeshop18.com/feedback

Continue shopping at www.homeshop18.com

With Warm regards,
Customer Service
HomeShop18

THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED.

Dear Sir ,
I have ordered magic cook 25 ltr on 25 sept 2010 orderd no [protected], from Home shop 18 executive has collected cash on 29 sept 2010 and they had delieverd 20 ltr on 20 oct 2010 than on the same day I callled on toll free no . for registration of wrong delivery i.e 20 ltr against 25 ltr . complaint no 61261577. when I called on toll free no. they told me everytime that will call back within 2days or within 1 week and toll free no is chargeable but till date in did not got any call or resolution. its more than two months. its very surprised that i have ordered first time which is totally disappointed . i will reall appreciate if you help me out of this.

frist compliant no. 61261577 dated 20 oct 2010
second compliant no 61336151 dated 23 oct 2010.

Hi All,
My name is[protected] and contact number is[protected]
This is really very much annoying that you are selling defective electronics. I am really feeling helpless and it is like someone did fraud with me.
First of all it was informed to me by your customer care executive that this camera (Olympus 14 megapixel) is rechargeable. when I received I found that it work with sell. I complained that time please take the camera back and give my amount back. but nobody from your company taken pain to do that. It is really very shameful that you are doing fake business and spoiling trust of the customers. I have returned the camera to courier T&T but till date no response is from your end. Your executive Anuj disconnected my call. I will high light this issue in Print and electronic media if you are not helping me ASAP. You are making fool customers with television this also need to be paid attention by Govt. Of India. I called your customer care more than 20 times but no response was from them. Please refund my amount and stop cheating with innocent people who are giving you there hard earned money. This is really painful to write such emails for the established groups like Home-Shop18. I know few rupees are not going to make big difference in my life but I am feeling like cheated.


this was the email which i have written to homeshop18.They are really robbers....

Hi,
I taken Fujezone Mobile X2 product from Homeshop18 , Order placed on 29-8-10, but I received material around on 10-9-10...order number is[protected]...

& i got 6months warrenty... after 1 month i put mobile to charge & keep for 1 hour in room temp,but its display is crack...so i try to call to Homeshop18 number but what number we register from that number the call is not attained if attained also they cut the call by saying that your voice is not getting so.... after we call from fresh number with out reg.. number it get & inform to sent to New delhi...
& they are sying 15day they want & they are not saying even any details that what is next process ......

so please check & do needfull...

I had ordered jewelry product from Homeshop 18 (Order NO:[protected] I have received with Damaged jewelry during delivery. I have lodge complaint with Homeshop 18 about this but there is no resolution from them. It is almost 1 and half months now. They just do time pass whenever i call to their call center by asking me to wait for 3 days. I have created 2 complaints, called them around 30 + times but no resolution. Please help.

DEAR SIR,
I HAVE PURCHASED A "FEUZIZONE 8 Mega Pixel TOUCH SCREEN DIGITAL CAMERA" FROM HOME SHOP 18 THROUGH ITS WEBSITE: www.homeshop18.com ON 19th OF OCTOBER AND I HAVE GIVEN THE ORDER NO. AS ""[protected]"" AND THE COMPANY COMMITTED TO DELIVER THE PRODUCT WITHIN 7-8 WORKING DAYS. EVEN THOUGH I HAVE CLEARED THE PAYMENT AMOUNT OF RS. 2999/- THROUGH MY DEBIT CARD, BUT THE PRODUCT DIDN'T REACHED ME EVEN AFTER EXPIRATION OF 7-8 WORKING DAYS. WHEN I INQUIRED ABOUT MY ORDER, THE CUSTOMER CARE REPLIED THAT THE PRODUCT IS BEING OUT OF STOCK AND THEY ARE UNABLE TO DELIVER THE PRODUCT. THEN I TOLD TO REFUND MY AMOUNT, THEN THEY REPLIED THAT THEY WILL DO IT. AGAIN I GOT AN E-MAIL ON 1st OF NOVEMBER THAT THEY HAD REFUNDED MY AMOUNT TO MY CARD AND THE R.R NO. IS ""94175516"", BUT WHEN I CONSULTED WITH MY BANK (PUNJAB NATIONAL BANK), THE PAYMENT WAS NOT RECEIVED. NOW, WHENEVER I AM CALLING HOME SHOP 18 CUSTOMER CARE THEY ARE ALWAYS TELLING THAT "THEY ARE FORWARDING A REQUEST TO THEIR SENIORS AND THEY WILL GET IN TOUCH WITH ME" BUT NO BODY IS CONTACTING ME AND STILL I HAVE NOT GOT MY AMOUNT OF RS. 2999/-. PLEASE CHECK AND RETURN MY AMOUNT SOON.

MY ORDER NO. IS ""[protected]""

WITH REGARDS
AMIT KUMAR TIWARI
SIWAN, BIHAR
MOB. [protected], [protected]

I am Rajesh Kumar from mohali Punjab. after watching homeshop18 commercial on T.V. have ordered one fuzezone mobile phone Rs3499/- on 17th oct through my HDFC credit card, order no{[protected]}. i told by the executive of homeshop18 thah it will take max 7-8 working days. bt still i have not received my order. everyday i call on the helpline and they gives me fake assurance and next delivery date. i am very upset and fustrated.
plz help me out.i want to tell everyone plz don't buy anything from homesho18 they are fake.



Rajesh
contact no-[protected]

Reference: Order No –[protected] / Sub Order#[protected], Case-Ticket#s - 5936672/5903516/5915364

Hi Team-HS18:
Apropos the quoted subject line & reference header above, I'm compelled to write to you regarding the lack of proper support displayed from your end on a faulty product. In my last call on 29th Oct, I was assured of a call back within 48 hrs which has never happened & thus this forum.
I wish to inform you that I received the replacement product on 28th-Oct- 2010. However the received product is no good either & has a different manufacturing defect in it. The problem now is in the quality of the stitch. The stitches are not getting inter-locked properly and are long(abt 1cm). This apart the upper/outside thread is also getting snapped in the process. The stitch seems to start normally but after covering a few inches, the length of the stitch gets long(~1cm) and finally ends up in the upper thread getting snapped off. Apparently there is some defect in the replacement product.
Having said the above(actually 'n' no. of times now), I have to tell you that I'm totally frustrated with this product. To add more to my frustration is the kind of delay/sluggishness displayed from your support line in dealing with the issue.
Consequently, I believe a defective product has been sold to me and would like to return this product completely. I await your response towards an amicable settlement of this issue.

Thanks,
Ansuman

i had ordered for product code 698-35 (jewellery set) but when i received it, it was defective and the pearls were all broken,now i have sent it back but i have not received my money as yet,its been more than 15 days now and i am highly upset with the response that i have received from your customer care team.
I have been a regular buyer from home shop 18 and i am forced to say that if i dont get back my money back within a week then i will be compelled to move the court for the same.

consignment no: 367372
product code: 698-35
sub order no: 31042743
order no:[protected]

i have sent the jewellery back to the following address:
Ms. Roopa Jain
Zaveri pearls
Bangalore no 81
ramdevi sadan A
opp hanuman mitra mandal.

Kindly look into the matter urgently and refund my amount Rs. 2999/- as soon as possible.

Regards
Jitendra lal jain
C-51, Ratnakar apartments
plot no 21, sector 4
Dwarka, New Delhi.

i ordered a reebok combo. which included

shoes - not used yet
watch- ok till now
2 polo shirts - colour fadeing problem
sunglass -disgusting rainbow shades developed on the glass

another order of demonte stainless steel bowls.cracks developed after using it for 2 months


so i concluded that homeshop 18 is the largest retailer of scrap and rejected products of world class companies like reebok etc

so its my sincere advice to all that dont get carried away by the advertisment they show in their channel.
they give discounts only on rejected and worthless products.
use ur brain ,how can they manage such heavy discounts on branded products , are they a no profit no loss organization or they manage by spending from their pocket

the answer is no, they are a only profit making organization and they can go to any extent to cheat the people . so guys take some pain go to the market and buy orignal goods and products