HomeShop18 Complaints & Reviews

Address: Bikaner, Rajasthan, 334001

Website: homeshope18

Sir mene complain daali thi last kuch din phle uska koi solution hua na hi
Plz aap usko dekh vrna majburn mujh consumar court jana pdega.
Mene reebok shoes liye the 18/9/17
Unko 7-8 din hi hua work m to vo saare ukhde gya pura or uski quality vry poor and duplicat
Uski puri details mene apne bill ki copy attach ki h
Aap mujh mere paise refand kre.
Thank you so much

+1 photos

Feb 1, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

HomeShop18 Customer Care's response Dear Mr. Singhal,

As per our records, we do not see any complaint filed in our system related to your Order and hence we are unable to provide you any resolution.

Please be informed as per our company policies we can process a request for refund or replacement only if our customer contacts us within 48 hours from the date of delivery of the product.

Thanks & Regards,
HomeShop18

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Website: Homeshop18

I had ordered two single bed comforters, but they have delivered a double bed comforter in damaged condition and after that i am trying to file a complaint in their site but they are not registering my complaint, and they are keep telling me that their is a technical issue and cutting my phone. I want them to respond to my request and give me the original product. My order number is - [protected]

Jan 22, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2017

HomeShop18 Customer Care's response Dear Ms. Rout,

We regret the inconvenience caused to you.

We regret to inform you that due to some technical issue, we are unable to register your complain. Our relevant department is working on same to fix this issue. We request you to please wait for next 72 hours, once it will get resolved then we’ll process your request accordingly.

Thanks & Regards,
HomeShop18

Verified Support

Dec 21, 2017

HomeShop18 Customer Care's response Dear Ms. Rout,

We regret the inconvenience caused to you.

We would like to inform you that we tried calling you however could not establish contact with you.

In order to register and further process your complaint, we would request you to call us back on[protected] between 09:30 am to 6:30 pm.

Thanks & Regards,
HomeShop18

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Www.homeshop18.com

Hi there is no service available of mostly any good products to my pincode 821115. Specailly mop dinner set even i am requesting u last 6 months to please start service on email on this site but there is no proper response every time only one thing place an order wirh an alternate address i have only one pincode 821115 please start service more and more.

Dec 22, 2017

Complaint marked as Resolved

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HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

HomeShop18 Customer Care's response Dear Customer,

We regret to inform you that your area’s pincode 821115 is not serviceable for the product namely “Super Clean Maha Combo ”. We would request you to place the order with alternate pin code/address. For further assistance, call us on our customer care number [protected].

Regards,
Homeshop18

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Today i received call from [protected] that i have got lottery for my homeshop purchase order no. Refered above. When asked to confirm he messaged from no. [protected] and gave toll free no. [protected].
If this call genuine pl confirm otherwise if fraud then how my details was shared to some fraud party.
I called customer care the lady told to ignore but the question is why such thing to happen

Jan 16, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

HomeShop18 Customer Care's response Dear Customer,

We regret the inconvenience caused to you.

We would like to assure you that Homeshop18 does not share any personal or account related information identifying a customer, with any person/s or agencies.

Homeshop18 never asks customers to deposit money into any personal or individual account and if TDS has to be paid it only needs to be paid into Company’s official account through DD or Cheque in favour of "TV18 Home Shopping Network Ltd.”.If you continue to receive fraud emails and letters or calls, you may lodge an FIR either with the Police or Cyber cell.

Thanks & Regards,
HomeShop18

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Hello,

I need to complaint about the persons who does fraud calls.

The person name is guddu kumar.
No: [protected].

Account number: [protected].
Bank name: sbi.
Branch: kaler.
Ifsc code: sbin0001734.

Please cease the account of the above mentioned person.
Everyone directly mention the person details over here so everyone will get highlighted.
Blame on the frauds.

Jan 14, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2017

HomeShop18 Customer Care's response Dear Mr. midhun,

We regret the inconvenience caused to you.

We would like to assure you that Homeshop18 does not share any personal or account related information identifying a customer, with any person/s or agencies.

Homeshop18 never asks customers to deposit money into any personal or individual account and if TDS has to be paid it only needs to be paid into Company’s official account through DD or Cheque in favour of "TV18 Home Shopping Network Ltd.”.If you continue to receive fraud emails and letters or calls, you may lodge an FIR either with the Police or Cyber cell.

Thanks & Regards,
HomeShop18

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Address: Pune, Maharashtra, 411048

Homeshop18 has registered my complaint against order no. [protected].
And have provided me with complaint no. Hs[protected]. It has told me to deliver the missing product that are (Hand and foot spa cleanser aloe vera shampoo and bindi card) within 4 5 working days... Plzz give the assurance that i will get my missing products for order no. [protected] and homeshop18 18 will resolve my problems. And the purse which was delivered it's handle is damaged and i want replacement of the purse also.

+2 photos

Jan 28, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Dec 12, 2017

Updated by Arva kothari Homeshop18 has registered my complaint against order no. [protected].
And have provided me with complaint no. HS[protected] . It has told me to deliver the missing product that are (hand and foot spa cleanser aloe Vera shampoo and bindi card) within 4 5 working days... Plzz give the assurance that I will get my missing products for order no. [protected] and Homeshop18 18 will resolve my problems. And the purse which was delivered it's handle is damaged and I want replacement of the purse also.

Verified Support

Dec 13, 2017

HomeShop18 Customer Care's response Dear Arva,

We regret the inconvenience caused to you.

We have forwarded request for replacement. We have arranged a reverse pickup of the product from your door step by Xpress Bees VM Reverse courier services.

Thanks & Regards,
HomeShop18

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Address: Allahabad, Uttar Pradesh, 211003

Website: Home shop 18

Order no - [[protected]]
I have got broken and damaged product from ur home shop 18.
I want to return this product & want cash back.
Kindly help me to return this product within 24 hours as i have received this product on 8december 2017 only & registering this complaint immediately so that u can take required action on it.
My contact no is [[protected]]
Thank you!.

Jan 11, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

HomeShop18 Customer Care's response Hi Anamika,

We regret the inconvenience caused to you.

We request you to please pack the product in its Original packing along with a complaint letter indicating the nature of the problem/defect. Kindly mention the order number on top of the packing and courier the product back to us from any Professional Courier Service.

Thanks & Regards,
HomeShop18

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Address: Kolhapur, Maharashtra

Hi sir, i am aniket sorate. Mi home shop 18 varun, 10 led bulbs+1 i kall k71 mobile phone+1 lantern, order keli hoti, order mala milali pan tya order madhil mala 2 bulbs (12watt)+mobile phone kharab milala ahe. Tya phone cha display kharab ahe. Display dakhavat nahi, saund chalu ahe. Mala phone badlun pahije hota. Order no - [protected]. Order date-02/12/2017. Order delevard date-09/12/2017. Please help me... My no.[protected].

Jan 24, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

HomeShop18 Customer Care's response Dear Mr. Aniket,

We regret the inconvenience caused to you.

We would like to inform you that we have registered your complaint.You shall receive call from Home Pro Customer Care Team within next 72 hours and they would assist you to resolve the problem.

Thanks & Regards,
HomeShop18

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Www.homeshop18.com

Hi homeshop18 what r u doing with my complians i am requesting from since last 4 months regarding starting the servive even with online payment of product super clean maha combo to my pincode 821115. Please start i am requesting. Please dont reply place an order with an alternate address please.

Dec 22, 2017

Complaint marked as Resolved

Good

HomeShop18 customer support has been notified about the posted complaint.

Dec 09, 2017

Updated by 99o Last time i am asking i have no any alternate pincode

Verified Support

Dec 11, 2017

HomeShop18 Customer Care's response Dear Customer,

We regret to inform you that your area’s pincode 821115 is not serviceable for the product namely “Super Clean Maha Combo ”. We would request you to place the order with alternate pin code/address. For further assistance, call us on our customer care number [protected].

Regards,
Homeshop18

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G

Girish Kumar Prajapati

from Kanpur, Uttar Pradesh

Dec 12, 2017

I have ordered 20 Pc & Get 25 Pc Organized Packing Cover by Prettykrafts(Pink Color) with order no [protected].
Regarding product i have following complaints:-
1 They have delivered wrong product as for Coat Cover: 2 Pc they have send me black one and product quality was not shown as on TV.
2 Two small pouch zip are damaged.

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I have placed an order for blankets through phone on 26th november 2017 and have opted for the cod scheme. The very next day on 27th of november i have received a call from an executive who claimed he was calling from homeshop 18 and he has confirmed all the order details, mobile number and house address.

The executive then has informed that my order number with mobile number has won grand prize of 12, 50, 000 rs which i can claim as a tata safari or cash. The executive has reconfirmed all the details regarding my address and contact number.

He has insisted upon depositing 8000rs for the funds to be cleared. We have dialed the homeshop 18 team and they have confirmed that it is a possible trap and requested us to not to deposit any amount.

However they are not willing to answer our question on how our personal details and address have been breached by the scammers.

Jan 14, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

HomeShop18 Customer Care's response Dear Mr. Kapil,

We regret the inconvenience caused to you.

We would like to assure you that Homeshop18 does not share any personal or account related information identifying a customer, with any person/s or agencies.

Homeshop18 never asks customers to deposit money into any personal or individual account and if TDS has to be paid it only needs to be paid into Company’s official account through DD or Cheque in favour of "TV18 Home Shopping Network Ltd.”.If you continue to receive fraud emails and letters or calls, you may lodge an FIR either with the Police or Cyber cell.

Thanks & Regards,
HomeShop18

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Www.homeshop18.com

Hi your mail department is reaaly waste of time speacially person chetan das pragya jaiswal jitendra gupta they r not careing coustmer support very wisely whenever i mailed my problen only reply one thing by all three of them such as thanks for showing interest in our services please call on that number they dont reply any solution only reply same repeated sentense please take action on email care departmrnt specaiily chetan das.

Dec 22, 2017

Complaint marked as Resolved

Good

HomeShop18 customer support has been notified about the posted complaint.

Dec 03, 2017

Updated by 99o Please deliever all products to my pincode 821115 speaccially mop whenever i called to place ordrer soory sir this product cannot be deliever to my pincode 821115. Really u have passed 9 years. Please start services more. Please

Dec 03, 2017

Updated by 99o Please

Verified Support

Dec 04, 2017

HomeShop18 Customer Care's response Dear Customer,

We have shared your feedback to the concerned team and we assure you that we will do all we can in our scope to improve and provide more efficient services.

Thanks & Regards,
HomeShop18

Dec 04, 2017

Updated by 99o I had wrote many emails or many compliants regarding starting service of product namely super clean maha combo to my pincode 821115 but i heared the same thing from last 4 months by u please place order with altenate pincode or address but i have only 821115 pincode please do more efforts dont reply we regret to inform u that your area poncode 821115 is currently not servicable for this product request u to place order with an alternate address. Reply only yes or no u can do within 1 months or no. Please dont reply one sentence pleaseeeee.

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Address: Pune, Maharashtra, 411001

I had ordered for mens apparel and my awb is[protected] sent through xpbees courier.

I had tried the clother and it was very tight and could not wear and i have not kept the original packing

I had registered a request for return and the courier refused to take without original packing.

Please help me with an alternative support for return

Jan 15, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2017

HomeShop18 Customer Care's response Dear Gani,

We regret the inconvenience caused to you.

In order to help you better we would request you to share order/suborder number so that we can provide you information regarding the same.

Thanks & Regards,
HomeShop18

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Ref: order no - [protected] /invoice no - zyne/17-18/60798 dt: 15/11/2017
As per above ref. I have received the product which i have ordered on 26/11/2017 but the attachment of the product is not as per your promise or as per your advertisement. I have complained in your helpline no (Complain no:[protected] and your executive has taken 72 hours to sort out the problem. But after 96 hours we have not yet received any phone call from your executive. Now i want to return the product as soon as possible.
I request you to make necessary arrangement to return the product and return my money also.

Jan 9, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Nov 27, 2017

9826534486's response Sir jaldi solve kare

Verified Support

Dec 03, 2017

HomeShop18 Customer Care's response Dear Arindam,

We apologize for the inconvenience caused to you.

We would like to inform you that we tried calling you however could not connect with you reason being your number was“Ringing”.

To process the resolution further. We request you to call on[protected].

Thanks and Regards,
Homeshop18

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P

pushkar1974

from Kolkata, West Bengal

Dec 4, 2017

I had been delivered a fault handy sewing machine on 01.11.17 and complaints have been logged the very next day. Till date nor refund nor exchange has been actioned.
Please do the needful and take proper action.
Regds,
Deepa

super clean mop / attachment no as per your promise - Comment #2937271 - Image #0

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9

9826534486

from Ashoknagar, Madhya Pradesh

Dec 4, 2017

Sir i am som tripathi mene jeans book kiye 1 hi mila pese refund kare order no [protected] mobile number [protected]

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Address: 411043

I kall company tablet is not showing sim card there may be problem in sim place, firstly i contacted to home shop 18 and i handed over this tablet to suraj technolony shop no.51 first floor bhosale shinde arcade deccan gymkhana pune after instruction from home shop 18 for repairing suraj technology told service charge rs.1250/- so you can collect it from them as suraj technology is your service center

Today i received a call from your company from phone no.[protected] and message from [protected], your company representative told me for sending tablet through courier but tablet is with suraj technology

Jan 5, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

HomeShop18 Customer Care's response Dear Prakash,

We regret the inconvenience caused to you.

Kindly share order details for us to assist you further.

Thanks & Regards,
HomeShop18

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Www.homeshop18.com

Hi when superclean mop will deleiever to my pincode 821115. I am waiting for long time u only replied our department is unable to deliever currently. What this shat all things reaaly u have passed 9 years its should me shame that coustmer is requsting to please take my order i have no any alternate address. Please start service by online payment i dont need cash on delievery.

Dec 22, 2017

Complaint marked as Resolved

Good.

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

HomeShop18 Customer Care's response Dear Customer,

We regret to inform you that your area’s pincode 821115 is not serviceable for the product namely “Super Clean Maha Combo ”. We would request you to place the order with alternate pin code/address. For further assistance, call us on our customer care number [protected].

Regards,
Homeshop18

Dec 01, 2017

Updated by 99o Please deliever yaarr

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Address: Nagpur, Maharashtra, 440013

Website: home shop 18

My self manoj das i, m from nagpur. Meine tv me home shop 18 ka advertisement dekha usme 8 handi ke sath 8 handi free tha jab order kiya to apke customere servise me bhi muj 8 ke sath 8 handi free milengi ye kaha tha abhi muj order mila usme 8 hi handi hai mujhe 8 handi aur chahiye agar nahi mili to muj paise wapas chahiye muj order cancel karna hai

+1 photos

Jan 1, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

HomeShop18 Customer Care's response Dear Manoj,

We apologize for the inconvenience caused to you.

We would like to inform you that we tried calling you however could not connect with you reason being your number was“Ringing”.

To process the resolution further. We request you to call on[protected].

Thanks and Regards,
Homeshop18

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Address: 400102

Website: Homeshop18

Order no.[protected]... No quick solutions yet. Will have to make a police complaint it seem. Delays may cause damage...
Customer is least cared and are ignored...
Procedures are only disgusting and are used to trouble so complainant will stop thinking getting tired... So the looted money is not to be returned.
But my struggle is to get it right so poor people who borrow money to get those product of their need and not get cheated...
Poor or well to do... Why be cheated.
Hope proper action is taken against those who do wrong...

Regards,
Abdussamed derby

+4 photos

Dec 31, 2017

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

HomeShop18 Customer Care's response Dear Mr. Derby,

We regret the inconvenience caused to you.

We would like to inform you that we have already forwarded your concern to the Brand and reverse pick up would be done in next 3-4 working days.

Thanks & Regards,
HomeShop18

Dec 02, 2017

Updated by Abdussamedderby After approach to CS and facing stupid query which would not be conducted by legal authorities too, finally courier was sent with a reverse service to replace the order in sound condition hopefully... Also I now expect them to make a special provisions to open and check the package before receiving it at my door step... Or at least give assurance of some sort that package would have no problem and Complaints...
But courier tracking showed out for delivery on 2.12.17 but not recd yet...23:00hrs 2.12.17.
Very poor experience... Thinking of as a big mistake. But my struggle is to get this right for those people who are poor and cannot go thru all this procedural nightmare...

Dec 06, 2017

Updated by Abdussamedderby consumer complaints logo
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ConsumerComplaints.in › HomeShop18 › Homeshop18 — hs[protected]
Homeshop18 — hs[protected]

1 Review
Ab Abdussamedderby on Nov 27, 2017
Mark as Resolved

Order no.[protected]... No quick solutions yet. Will have to make a police complaint it seem. Delays may cause damage...
Customer is least cared and are ignored...
Procedures are only disgusting and are used to trouble so complainant will stop thinking getting tired... So the looted money is not to be returned.
But my struggle is to get it right so poor people who borrow money to get those product of their need and not get cheated...
Poor or well to do... Why be cheated.
Hope proper action is taken against those who do wrong...

Regards,
Abdussamed derby

hs[protected]
hs[protected]
hs[protected]
hs[protected]

Complaint Status
[Nov 27, 2017] HomeShop18 customer support has been notified about the posted complaint.
HomeShop18 Customer Care's response, Nov 28, 2017
Dear Mr. Derby,

We regret the inconvenience caused to you.

We would like to inform you that we have already forwarded your concern to the Brand and reverse pick up would be done in next 3-4 working days.

Thanks & Regards,
HomeShop18
Updated by Abdussamedderby, Dec 02, 2017
After approach to CS and facing stupid query which would not be conducted by legal authorities too, finally courier was sent with a reverse service to replace the order in sound condition hopefully... Also I now expect them to make a special provisions to open and check the package before receiving it at my door step... Or at least give assurance of some sort that package would have no problem and Complaints...
But order retrieved is not reversed from 30.11.17 till date 6.12.17.
Very poor experience... Thinking of going to police for proper help. But my struggle is to get this right for those people who are poor and cannot go thru all this procedural nightmare...

hs[protected]
Why no response...it is just wastage of times. Poor logistics handling.

Dec 10, 2017

Updated by Abdussamedderby No response yet... Action is missing... Delayed action is of bad repute...

How much should one wait...
Think consumers should get together and approach The Court...

Regards... Derby

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Address: Bangalore, Karnataka, 560085

I have placed order vide order no.[protected] and i have received consignment also that is 5 tops and 4 leggings tops are ok but leggings are small in size. I have complained and they told it will be sent in 10 days but so far i have not received hence my request now is kindly send four xxl size leggings in replacement of small size at the earliest. I am a regular customer.
Hence kindly send xxl size 4 leggings immediately.
Thanks,
V s shamanna,
D 501 sterling teraces,
100 ft ring road banashankari 3 stage.
Bangalore 560085.
Mob no [protected].

Jan 10, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

HomeShop18 Customer Care's response Dear Shamanna,

We are unable to find any order details as per the Order details received from your side.

We would request you to share the correct order/suborder number so that we can assist you better in providing resolution to your query/complaint.

Thanks & Regards,
HomeShop18

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Address: Bikaner, Rajasthan, 334001

Website: Homeshop18

I purchase rebook shoes 19.09.17
Oreder - [protected]invoice - shak/ 17-18/00086
Amount 2124 pay
Shoes duplicate quality and one month latter broken shol shoes
And i really broken homeshop18 believe
As a customer
Plz dear sir my complaint focus on higher authority and providing solution
Thank u
Hansraj singhal
[protected], [protected]
Lunkaransar bikaner rajasthan
334001

+2 photos

Dec 28, 2017

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

HomeShop18 Customer Care's response Dear Mr. Singhal,

We regret to inform you that we will not be able to process your request at this time as the product was delivered to you on Sep 23, 2017.

As per our company policies we can process a request for refund or replacement only if our customer contacts us within 48 hours from the date of delivery of the product.

Thanks & Regards,
HomeShop18

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Address: Tinsukia, Assam, 786171

Website: homeshop18.com

Order no - [protected]
Invoice no - inha/17-18/56699
I have got broken product from ur home shop 18.
I want to return this product & want cash back.
Kindly help me to return this product within 24 hours as i have received this product today only & registering this complaint immediately so that u can take required action on it.
My contact no is [protected]
Thank you!

+3 photos

Dec 27, 2017

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2017

HomeShop18 Customer Care's response Dear Mr. Mamon,

We regret the inconvenience caused to you.

We would like to inform you that we tried calling you however could not connect with you reason being your number was“Ringing”.

To process the resolution further, We request you to call on[protected].

Thanks and Regards,
HomeShop18

HomeShop18 Complaints & Reviews

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