HomeShop18 Complaints & Reviews

Dear Team, Yestrerday we recived Androidv phone MI-347 against the order No[protected] but its not working. Problems are As follows:- 1) Handset being hot during charging. 2) After charging hands set being shut down. Hence requesting you to please change the set with immediate. Regards, Naushadul Islam. 491/1, Nazrul sarani, 715- bakrahat Road, Thakurpukur. Kolkata. Mob.[protected]

Dear sir/mam Myself Deepak Gupta, I bought a mobile headset model no. (xolo--Q 1200) and I got a gift voucher worth rs 500/- for next shopping as per your offer, When I check the coupons so that its validity would expire 31 jan 2015 and mobile Last month I received coupons before they expire in May 2015 I've had to become what it is fun Please check it and get the coupons expire why did it happen or did I give notice soon, My order no is[protected] Order date is Wednesday, May 20, 2015

I have purchased Micromax mobile from homeshop18 in Nov 2014 model no. elanza A93. I face problem in speaker & go to simran communication Micromax service center in NH 5 faridabad.They refuse to repair it in warranty. They told it's Chinese local mobile. Now tell me it's solution. As soon as possible.

Sir मैंने Micromax A075 खरीदा था जब से खरीदा है तब से सही काम नहीं कर रहा है इस बात की शिकायत कई बार आपसे की जा चुकी है और कई बार Micromax workshop पर भी दिखा चुके हैं उन के कहने पर हमने internet चलाना भी छोड़ दिया तथा memory card भी mobile मे नही डालते है किन्तु सेट अब भी ठीक काम नही कर रहा है इस हेतु शीघ्र कार्यवाही की जाये

I have bought Floret bra from home shop in two different colours one in black and one in white. I received both of them in black, even the size was problem. When I raised the complaint after two days from the date of delivery, they actually put me to shock by saying that they cant take return, even when the problem is from their side as they delivered a wrong product. I had talks with 2-3 people on phone but none could solve it because they didnt know how to respond to something like this where the customer is at fault because she didnt register the complaint in three days as well as the company who delivered a wrong product. The fact is when there are so many different companies selling products online, giving time to the customer to see and check the product before going for a return, why HOMESHOP 18 failed to give a solution to the problem, instead said we cant help you. Secondly its a gift I bought for my mother, and she stays far from the place where I stay, which also took me two days to come back and retur. Thus two days is too less for even the shops outside where we see the products and then buy- even they give a fortnight. What homeshop did with me was bad, and this is something that I would put on every forum and spread it like the word of mouth, so that people are careful while buying products from home shop. The most important thing Homeshop doesnt have a proper policy which suggests clarity. Since they cant handle customer grievances, they should start concentrating on their business objectives more precisely. Its unused and not even opened because its I received two products of the same size and colour. Extremely sad and unhappy with homeshop's service, I give a 0 feedback to the company. I would even lodge a complaint in the jaago grahak jaago forum so that people know that their money and emotions need to be invested with care.

hello sir/mam, i bought a tablet from home shop 18 under sub order no[protected] they send me 2nd hand product with opened seal and some quantity is missing. when i call them then one of their team leader(NITIN) said its often happen in HS18, we will call you within 48hours, when i received call from them then amrita said please send me screen shots, i did the same after that when i call them then firstly mr narinder gave me surprise by simply told me we always open the seals of product before dispatch.when i said i also have invoice of another customer within box then he simply told me we can replace the product.when i asking for refund & compensation he denied to do so n said you can visit consumer court and beyond me there is no superer authority in HS18 with who i can talk...what aa pathetic service by HS18

i have ordered a penta tablet with order no[protected] from this company, but it is not work properly which have shown in tv before buy.touch pad expand one side, battery have no charge keep capacity, camera not so good, when i put a pen drive it switchoff, invoice he has not given me, dongle also not work. i complaint to them to change it and to give me another mobile, but he had said me 'sorry'. so i sunil kumar request you to kindly help me. phone no-[protected]

I have bought a lava iris fuel 50 awb no:[protected].Under the specification feature in the box content it was mentioned that a flip cover will be provided with this but i received no flip cover with this the order no. Of this product is:[protected] Homeshop18 contacted me and their response was not up to mark two days before They told they would give me a discount coupon of 200 and I can buy flip cover from them getting a discount of 200 from the coupon But my opinion was that as the handset with flip cover costs RS 8300 and which I received was of RS 8000 So. Minimum of RS 350-400 discount should be given and one more problem is that it is not avialable on Homeshop18 webpage so I have to buy from market which is costing RS 500-600 (original lava flip cover)in market ONLINE minimum it costs RS 400-450 and also then I have to pay 100-150 delivery as order is less than 499 charges so all total I have to pay RS600 so, their looks two option first they would arrange a lava original flip cover oomeshop18 contacted me and their response was not up to mark They told they would give me a discount coupon of 200 and I can buy flip cover from them getting a discount of 200 from the coupon But my opinion was that as the handset with flip cover costs RS 8300 and which I received was of RS 8000 So. Minimum of RS 350-400 discount should be given and one more problem is that it is not avialable on Homeshop18 webpage so I have to buy from market which is costing RS 500-600 (original lava flip cover)in market ONLINE minimum it costs RS 400-450 and also then I have to pay 100-150 delivery charges so all total I have to pay RS600 so, their looks two option first they would arrange a lava original flip cover or give Rs 500 discount coupon or secondly they would replace it with handset included with flip cover FOR FURTHER IMAGE PROOF SEE MY attachments LOOKING FORWARD TO GET SATISFACTORY JUDGEMENT FOR FURTHER IMAGE PROOF SEE MY COMMENT POSTED LOOKING FORWARD TO GET SATISFACTORY JUDGEMENT

Dear Sir, we are order seven t shirt order no[protected] but one blue t shirt is not good so i am returned all pack & complain no[protected] dt 09/05/2015 & customer care say 48 to 72 hrs. this product pickup courier boy but not pickup till date & 2 to 3 times contact to customer care no sufficient resonance. please see this problems & resolve asap.

Dear sir/medam, I have made order by telephonic order no[protected] In the name of :Rekha chouhan mob. no- [protected] some Dress material, I got all pcs of Dress material is defective and fade colored, there after i was call customer care and return the same order, as per your customer care executive give me Return material on the below address, suborder no[protected] mobile no- [protected] add- plot no- 34 pragati vihar sector-59 faridabad-121004 i have send courier V/A Speed post dress material the address but after 5 days, i have again return the courier reason courier not received by your office concern, i have panic and spend 1999/rs for dress material and 200 /rs for speed post, but still i have not received and satisfactory call from your side, please let me know the return package and refund my amount unless replace other order, please do need full process or contact me asap, other wise i will go to CONSUMER FORUM, to complain HS-18 contact-[protected]- Rekha chouhan ASAP,

I had purchased a mobile set Spice MI-514 Dated 19.05.2015, with in 12 days its display is not working. I reported this problem to Spice Service Centre (Karol Bagh) but they denied to resolve the problem and they giving me non-sense reason that it got moisture and because of this display is not working, i had already purchased couple of spice mobile through homeshop 18. I always refer to peoples to buy products from you but after this experience i dont think i should refer to any one abut you. above all kindly resolve this problem as soon as possible for your end unless i will go to consumer court. Vijay kumar [protected] [protected]

I have bought a lava iris fuel 50 awb no:[protected].Under the specification feature in the box content it was mentioned that a flip cover will be provided with this but i received no flip cover with this the order no. Of this product is:[protected]

I had placed an Order No.[protected] on 6th May 2015 for "Padmini 3 Burner Crystal Black Gas Stove - CS-3GT Prima" to Homeshop18 and made the payment through my Credit Card. On 9th May 2015, a packet was delivered to me by DTDC Courier. When I opened the same, I found that was a different model of Gas Stove than for what I placed the order. It was Model No. 3GT Prima. In fact I had placed order for Model: CS-3GT Prima with the specifications of Copper Burners and Auto Ignition facility. But I received Model: 3GT Prima with the specifications of Aluminium Burners and Manual Ignition. On 10th May I logged a complaint through "My Ticket". against which I received the massage as under: "Customer Care[protected]:55-Dear Mr.M. K. Saksena, We sincerely apologize for the inconvenience caused to you. As per as your query is concern kindly send the snapshot for the invoice received with the product mentioning your order number at [protected]@homeshop18.com for us to give you better resolution of your complain.Warm regards, Customer CareHomeShop[protected]" On 12th May 2015, I sent the scanned copy of the bill through mail. On 13th May 2015, I received the following reply through mail by H18 Care: "Dear Sir/Madam, We sincerely apologize for the inconvenience caused. Please be informed that we have escalated your complaint to our Customer Service Team for the resolution. We request you to please wait for 24-48 working hours. We thank you for your time and patience. Order No[protected] ; Complaint no[protected] Thank you for your patience and for using our services! Thanks and Regards Bhawna Kumar Customer Support Executive HomeShop18 [protected]" There are so many mails sent by me to Homeshop18 and their reply but my complaint could not be solved so far. I made so many telephonic conversation also to Customer Care of Homeshop18, every time 2 to 3 days time was given by them for rectifying their mistake by replacing the correct Model of Gas Stove. Homeshop18 could not picked the wrong model of Gas Stove from my residence so far. I request you to go through in the details of the said Purchase Order placed by me and get me the replacement with the correct one.

Concern, I have requested for 7 T-Shirt XL order no 97034245 and has received the Courier yesterday But the Courier which i have received was of XXL size which was wrongly Sent Also when i opened the parcel i found the Paper inside where in there was the address of Rahul Sharma (Jammu) but the address over the parcel was of mine, might be the Courier is exchanged with some another one Now, when i registered a Complaint regarding this[protected] they said that i will receive the Call from our Concern department Give me a clarity, When i placed an order on 22-May-2015 and received the Courier on 26-May-2015 which was wrong one and then again i have to wait for next 72 hours (3 days ) for a call and then after 2 days the person will come to collect the parcel then again i have to wait for next 5 days for replacement of courier whats the use of placing an order and getting the parcel after waiting 16 days Its not the first time, whenever i have placed the order there was some or the other mistake from your end Please take this complaint on priority basis or else its not me its you who will suffer

Hi Team, This is regarding the replacement of delivery of defective Spice Mobile Phone No.M1-514 I have lodge a complaint with Nos.[protected],[protected],[protected] &[protected] in your complaint office. I have been trying to contact you but no one is soling our problem. So, Kindly please resolve this problem as soon as possible otherwise I will get lodge a complaint against HOMESHOP18 in Consumer Court. Regards Pankaj Sharma [protected]

I ordered for Kenstar Air Cooler on 28 April 2015, I received it after 15 days. It was faulty one. Wheel was broken. Fan not working. Remote was missing. Giving foul smell. I asked for replacement They came to pick it after 7 days. I got product after replacement. Again it was faulty one and was of another lower model. I spent 7490 INR for this product, and I am still struggling to get the right product from pathetic Homeshop18 company. Really they have made me cry and since the day I have ordered from this company, all I do is follow up and try to track my order by calling them and emailing them. And these people are just senseless and insensitive towards the customer. Homeshop should be banned and shut down permanently for such frauds and exploitations

i am regular customer of on line shoping, but this time i am not satisfied with your service. i purchased spice mobile phone spice full touch dual sim phone -M6112- golden as on 08/04/2015 my order no[protected]Seller: North India Top Company Pvt. Ltd.) problem is my mobile not working in proper manner. Sensor not working in good condition, when i touch for opening the file, not open in one tap. When i open any application automatically audio will start and give the instruction about file. i am calling your customer care your representative are telling me go to the spice service center after i call spice service center his phone is not responding. than i am calling again your customer care your representative are telling me i am send a sms your complain no. and our representative are talk with you 48 to 72 hours . but i am not recieve complain no So i want to replace this mobile from North India Top Company Pvt. Ltd. . kindly inform me about the replacement of this mobile as early as possible. Thanks & Regards...

on 21/5/15, on seeing your television advertisement homeshop 18, I tempted and placed order nayasa square printed service ware with an offer buy 6 pecs get 6 pecs free costing rs. 1299/- The item was delivered on 26/05/2015 and opening I am surprised to note that package containing 6 pecs with plastic spoons accept extra free 6 pecs not contained in the box which is complete violation from your commitment. This is never expected such a company cheated and full to customer. I want to know will the company conform there commitment. Awaiting reverse from your end. Mrs. Jayanti Das Gupta

Dear Sir/Madam, I received xolo Q2500 on 25.05.2015. oprder no is[protected] booking date is 22.05.2015. when i was insert sim in mobile after that mobile not working in proper manner. Sensor not working in good condition, when i touch for opening the file, not open in one tap. When i open any application automatically audio will start and give the instruction about file. So you please solve query regarding mobile. Best Regards

Dear sir i brought two phones from homeshop18.com model-iphone5s and iphone 6plus.. but they send me duplicate phones.. now they are not returning my money.. i mean too much delay.. they are not responding to my mail.. After Having on a Search Google, I Got to Know About CLICK2COMPLAIN.COM They Helped Me A lot & Recovered My Amount From Homeshop18.com Best Wishes To CLICK2COMPLAIN.COM Good Luck For All Members.