Idea Cellular Complaints & Reviews

I had an idea prepaid connection for last 4 years, recently I got a call from some idea marketing executive, saying that my number has been shortlisted for postpaid conversion(i.e. same number but postpaid) . I went ahead with offer. This offer was offered to me on 28th June, on 30th June some executive came to me & gave me a postpaid sim.

Now issues:
Postpaid sim hasn't got activated yet, that is even after 22 days.
i tried to connect the Retailer about the connection but they telling that The executive who took my id and cash , he left the job and gone to his native
Your prepaid customer care people says talk to post paid customer care & post paid customer care says they don't have any information on post-paid sim no.

Following are the details which might be useful for investigation:

Phone no.: [protected]

Respect sir/madam

I am a customer of your good quality network my no [protected]has been
temporarily stopped i have submitted the fulldocuments please kindly
me note that what is the problems with documents. You have to note
that this no was one more time was stoped and i submitted the
documents. What is the system of your checking the documents because
you always wanting the same documents again and again. The nos is
right now is temporiraly on hold.Check my email on 18th april 2011.
Please do the needful earliest as possible. My idea new nos is
[protected] check documents with older one.

with regards,
Ashok HalwayAnubhav aptt. chitnis ki goth, Lashkar, Gwalior. (MP)
[protected],[protected]

Hello Sir/Madam:

I have taken Idea netsetter around June 20th 2011 in Idea Show Room, Nizamabad. ( Opp: kapila hotel) Andhra Pradesh. I never got it worked. I almost went to this store daily to get it to working condition for 4 days, but in vain. I have never used it but payed Rs 1600 for instrument and 170 for first month bill and asked the dealer to discontinue my connection. Now I received another bill on my email address. Now, I am in the U.S. and I want the connection to be COMPLETELY DISCONNECTED. I request you to kindly look into this issue. My account details:Name: SRINIVAS YADAV KESHABOINA
Account number: 1.10968304
Mobile number:[protected]. You can reach me at [protected]@gmail.com

My new postpaid connection. no. [protected], sim no.[protected], has not been activated yet after submitting all documents on 12th july'11 & add. verification on 14th July'11. only making fool by giving stupid excuses and taking complain and promising to get back to me in 15 days. is it fair?? postpaid no. is being activated within 24hrs after add. verification. Just shameless !!

Whome so it may ever concern, sir , i have purchased Idea internet modem. in the month of january 2011, the speed in the graph is very low; so that the page i have openning ,that page wil not going to open.
hence i have givenvisited Idea head office . Ihave given complintes several times. no action is has beentaken from the Ideacellour company. My problem is still here. Whatshell I do ?

Hi Sir,

Since 3 days back my card was blocked by IDEA due to "invalid documents." I have already submitted all the documents as you required.

Including my Diving license, Electricity Lite Bill, My photo, Pan card etc. I am submitted all my documents 2 times.

1 time to retailer and second time in your Mulund IDEA customer care center Directly. but still my card is not active. what can i do....?

is there any hope to active my card as soon as possible..? Also i am trying to contact at your customer care center via telephone.

But there also no any one give me proper response. telling like that "APKE TARAFASE KOI RESPONSE NAHI AANEKE KE KARAN APKI CALL CUT KI JATI HAI"

Please help me to active my card. I facing lot of trouble because of inactive Sim-card.

Kindly do the needful..

My Idea No is : [protected]

My alternet no : [protected]


Regards,
Rajan T. Gaonkar
[protected]

my idea demo no. [protected]. drop my no with my mobile.
when i m going in idea shop and say them i have need above no. sim replace that time they parson say we have not stock of this type sim. also i m cheking some more city like Anad . Vadodara etc. they give also asn... like above. thair in go some month and when come this type of sim card than a m going in idea care and give my docs... . after that they say me your demo is be delet in system so.. now its not give to u how to gate it please sassesong me my no. is [protected]

I was recharge Rs. 100/- for Blackberry Internet Service for 7days on 19/07/2011 at 9.38pm. Before I recharge I was talked to Mr.Subhash (Customer Care Officer) on 1907/2011 at 7.15pm. and he advise me necessary process for blackberry internet service activation. After that I had contact several times to your customer care officer for activating my blackberry internet service, but they are all told me pls call after sometimes or talk to our GPRS technical. I request to you pls help me or I will go to consumer forum.

I was also inform you that I was recharge Rs.44 on 19/05/2011 at 12.56pm. for blackberry service for 3days. But you cannot sucess to activate blackberry service to my mobile no. So I request you again, pls see the matter. My Name: Paulomi Bhattacharyya. Mobile: [protected]

I want to make a complain about post paid connection service provider of idea. They all are fraud as i have seen so far.

I have taken a new connection from one dealer who came in my office to give me a new post paid connection. I have given to him My identity proofs, photo and 250Rs/- on dated 22 june. Then i have waited for a call to confirm activate my service but nobody has called me. When I have made a call to the number which has given to me by this provider, then someone has picked the call and told me he has been Purged(nikal diya gaya hai) due to making so much frauds.Then I have talked to one officer, then he has provided me a number of the dealer. When i have contacted to his number, he is making so many excuses , the documents are misplaced so on.

I want to know, who will be responsible for this, if anyone will misuse of my documents.

I can provide the contact number and contact name of all the persons involve in this. Please take some fruitful action asap.

I am using idea connection from 4 year but i can't open my mms.

Sir,
I have not receive the bill timely, I approached so many time to Idea agent regarding our problem but instead to solve our problem he ( Rajesh Mo.[protected] &[protected] ) did not pick my phone, due to this i did not know the bill amount and last date for payment & for non payment, Idea disconnect my phone. I face this type of problem from last six months.so now i am compel to change my service provider due irresponsible nature of your company agent.
Rajiv
[protected]
UNISTAR FOOTWEARS PVT LTD

Hi,
I need call history for my idea prepaid number. I lost my phone and hence lost the sim card and all the contact details. I am having second thoughts about continuing usage of idea services and therefore have not applied for a duplicate sim but I need my contact details for which I need my call history for the month of may and june 2011.

I can be contacted on raj.[protected]@gmail.com

Thanks,
Raj

Sir

I have received a message from ID-IDEA as follows:

Dear customer, Your request for VAS act is under process vide SR 1-[protected] and would be actioned by 07/20/11 8:00:00 PM. Thank you
From: ID-IDEA
19/07/2011 08:34 PM

Please note that I have not requested for any VAS act and do not want any of them to be activated. I want IDEA to make a note of this and do not activate any VAS service.

I have already had a very unpleasant experience with IDEA where they had swindled money from me in the name of CH99 magazine which I had never subscribed.

Ashish

To whomsoever it may concern,

now its been many times i've suffered from this problem that some foolish plan is activated by company's end which i don't need at all and the balance is deducted for that.just a few weeks ago i deactivated a plan which actually i never activated and had no idea about it and neither was using it but was paying 10 rs per day.Today one of company's executives called me and gave information about a plan and i clearly mentioned it twice that i don't want it but in the evening when i checked my balance i saw that the plan is activated and balance is deducted for the same around rs. 50.I dont understand whether the company is trying to make a fool out o[censored]s or company's employees are making a fool out of the company and even i am not concerned about that and i just want my problem to be resolved permanently and want my balance back as its not about money its about cheating and that too so clear.And if the company is not able to do that then i will suggest to wind up the business and sit at home because business is run by working and not by cheating.

customer name: Apurvesh Sinha
mobile number: [protected]

Dear Sir,

My self Anil Kumar from Rudrapur,Uttarakhand. I have taken Idea Prepaid Mobile No [protected] 4 years ago. Now from last 6 months i am receiving daily SMS from idea for re-submit the documents. I have submitted documents 3-4 times from last 6 months but still i am receiving SMS.I have also verified many times my Name & Address to customer care but no solution.When i goes to idea office for verifying they says that we have sent the document but still no solution. Now i want to change the Service Provider to Vodafone. I have for porting request to vodafone but Idea has rejected my request. When i try to find the reason then they says that this number is activated 1 months ago.Customer Care says goes to idea office & idea office says that call to customer care, no one is providing any details about my number.I am very upset from idea services. Pl's resolve my problem..

Thanks
Anil Kumar
[protected]

I,

I bought a Net Setter from a local dealer from "050mobile city" paripally (kollam) on 08/05/2011

Bill Details:
Name: Rafi, date: 08/05/2010, I.M.E.I. No: [protected]

The net setter stopped working within a month. on which shopkeeper said i will check it and will return it back.



· Data service Type? 2G/3G:its 2g now

· Frequency of problem?:some time 706,some time device not found,some time modem busy,some time error638



· Handset Model":model-E1550 HSDPA USB STICK



· Duration of Problem:08/05/2011 AND STILL

· No. of Signals:SIGNAL NO PROBLEM



· Error Message:some time 706,some time device not found,some time modem busy,some time error638



· Using portal name:

· Address/Area & Landmark: NAISAM ,

KAKKATTU KUNNUM PURAM ,PALLICKAL, PIN-695604 TVM-KERALA

· Alternate Contact No (With STD/ISD Code):[protected],MOB:[protected]

THIS DEVICE IS NEED REPLACEMENT OR MY MONEY BACK.SO PLEASE CORPORATE WITH ME!(DEVICE SEND TO UR DISTRIBUTOR HE SAID NO PROBLEM FOUND BUT I CANT USE DEVICE.WHY?

I AM GOING TO CONNECT ERROR MESSAGE IS COMES BACK EVERY TIME.SO THIS IS UR PRODUCT AND U WILL CORRECT THIS;

I WANT TO USE THIS DEVICE,PLEASE CHECK THE FUALTY DEVICE....................

YOURS FAITHFULLYYYYY

NAISAM

Recently I have ported my Delhi mobile number ([protected]) from Vodafone to Idea to get better services from Idea Cellular.

On 5th July, 2011 my number got ported from Vodafone to Idea network and I was happy to see that my phone was on Idea network. But I came to know on 6th July, 2011 that only my outgoing services has been activated by the technical services deptt . of Idea cellular and the Incoming of calls along with incoming & outgoing of my SMS services has not been activated. So i called up the customer care services by dialing 12345 from my cellular and complaint about the same to the customer care executive. He assured to me that the services will start with in next 24 hours . But unfortunately it was not been started till date. I have been regularly giving up the complaint to the customer care executive from time to time( Complaint Dates : 5th July, 9th July, 10th july & 13th July )but my problem is still not been materialized.
So I personally request you to solve my problem as soon as possible as I have already suffered a lot during these days due to non availability of the incoming services.
Hoping for a positive reply from your end and see my cellular ringing once again.

Regards

I had made payment on 17th July, 2011 for my IDEA postpaid mobile no [protected] through ICICI bank and amount is debited from my account but it seems IDEA has not received.IDEA is still showing previous bill payment pending.IDEA CELLULAR Ltd may be enquired what's wrong.

Dear Sir,

I'm using Idea prepaid cellular service (+91-[protected]) and have been trying to port-out this no. for near about 2 months. I'm not satisfied with the network of Idea. I've applied 3 times and bought the Sim cards from TATA DOCOMO (the other service provider) to which I want to port my no., but 3 times my request has been failed. I'm working in HP (Hewlett-Packard) as a Software-Engineer and I've used this no. everywhere so I can't leave this. I'm giving the details below of the 3 times attempt to port out my no.:

i) On[protected], I requested for the 1st time and got UPC code-IX342239. On[protected] I received call from customer care & confirm my port-out request and also got the confirmation message of MNP successful registration with the ID-2598419.

From[protected], every day I've called to customer care and they were replying that "Sir, wait for 24 hrs. Your problem will be solved". On[protected], they took one complain and told me that my problem will be solved within 8 pm of[protected].

On[protected], I called customer care at 7:30 pm, they said, "Yes, it will be solved within 30 min".

At 8:10 pm I called again, they told "Sir, wait for 44 hrs. as I've raised one complain again to our back end team. It'll be solved."

I asked them to transfer the call to their senior, but I couldn't reach them. I don't know why.

Ultimately the problem was not solved.

ii) On[protected], I requested for the 2nd time (UPC code-IX385155). On[protected] I received call from customer care to confirm request.

After 7 days (as it takes 7 to 10 days), I started to ask them when it will be solved. As before they replied "Wait for 24 hrs." or "Wait for 44 hrs.".

This time also I wanted to talk to senior customer care executive, but they didn't connect the call and told that everybody is busy.

My port-out request again cancelled.

iii) On[protected], I requested for the 3rd time (UPC code-IX434648).

Similar kind of call I have made this time also. But there is no result.

Every time they are blaming that I didn't submit my documents correctly. But I went to the authorized TATA DOCOMO outlet and submitted all necessary documents before buying the Sim cards and 3 times document missing can not be happened as the concerned persons are very careful about the service there are providing.

I think Idea does not want that their customer go out from their service that's why they are cancelling porting request.

I'm suffering a serious problem with my network and I really need to port-out this no. as soon as possible. Please look into this matter and take necessary steps.

Expecting your positive response and further contact regarding this matter.

Thanks & Best Regards,

Chandranath Mondal
E-mail : chandranath.[protected]@hp.com
or, mr.[protected]@gmail.com
Office :[protected]
Mobile : [protected]

मैने आपके कस्टमर केयर नं पर 21 जून 2011 को एक कम्प्लेंड दर्ज करवाई थी कि मुझे आजकल कुछ नम्बरों से प्रोडक्ट प्रमोशन और मार्केटिँग वाले एसएमएस कुछ ज्यादा ही आ रहे हैं तब आपके कस्टमर केयर अधिकारी ने मुझसे जो-जो जानकारी माँगी मैने दे दी और वह नम्बर भी दे दिया था जिससे मुझे एसएमएस उस समय आया था। तब आपके अधिकारी ने मुझे कहा था कि 15 जुलाई तक हम उस नम्बर पर कार्यवाही करेंगें। और उन्होने मुझे कम्प्लेंउ नं 1-[protected] दिया था। किंतु मेरे मोबाईल पर रविवार 17 जुलाई को आपके कम्पनी की ओर से ये मैसेज आया कि जानकारी अधूरी है इसलिये हम कुछ नही कर सकते कृपया दुबारा शिकायत दर्ज करवायें।
और आज सुबह जब मैने आपके कस्टमर केयर में फोन लगा कर ये पूछा कि आप लोगों द्वारा जो जानकारी मॉंगी गई थी मैने दी फिर आपने क्यो कहा कि मैने आपको अधूरी जानकारी दी। लेकिन आपके यहाँ से मुझे कोई संतुष्टि भरा जवाब नही मिला सिवाय कस्टमर केयर में अपने फोन हो बार-बार होल्ड करवाने के।
bhagat singh panthi_[protected]