IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
4682
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
406
down
166
1860 425 5678  (BSNL & MTNL)
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304
down
161


Mobile:
Mobile:
up
240
down
148

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4682
Pending
59
Resolved
3107
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (340)

IFB Industries Complaints & Reviews

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IFB Industries — microwave 23l sc23

 shyamlalbohra on Oct 11, 2018
I have purchased a microwave of 23 ltr from flipkart in 3rd week of august 2018. I am regularly making a call to call centre but no one is responding to it as i want my first demo. I am unhappy with your services. The centre executive has even send false report to your company and closed my complaint file.
So please extend my warranty period and provide demo facilites for this purchased...
Complaint comments  Read comments [1]Complaint category Appliances

IFB — replacement of parts

 rocketrahul49 on Oct 10, 2018
My machine is not working good as the technician who came to check from IFB informed that the drum and the board needs to be changed as its been a long time and the electric board is also not working fine, so i informed them to log my complaint for the same and the complaint is been filed in the month of July.

Till today they haven't taken any action on this and today after 3 months when i called them they informed me that the complaint is been closed without any confirmation from the customer.
upon asking why they have closed the complaint they informed to register a new...
Complaint comments  Read comments Complaint category Washing Machines

IFB Oven — oven ifb

 Krisha Prolu on Oct 10, 2018
My name is krishnaveni i purchased microoven last year through amezone i did not use even thrice that got some problem and shoun to service point at khammam telangana .i really got awful experience with staff its better to correct the staff and educate the staff how to behave with customer s don't be phone ethics even...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — ifb front load washing machine continue to last complaint

 RonakNPatel on Oct 10, 2018
In continuation to my last complaint which is still not resolved.

As per your engineer he was supposed to send senior person and senior person gave another root cause.

1st they gave root cause as monsoon.
2nd they said high voltage is the issue.
3rd they said hard water is causing this issue.

Now machine is tripping my power in 5 min of operation and it does not looks to be any of the above issues.

Your technicians are just giving wrong information to you, ifb needs to open their support to customer and do deep dive...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — washing machine diva aqua sx - serial no.023590180615060750

 vishal_varshney on Oct 10, 2018
I bought ifb washing machine on 28 aug 2018, it started giving problem from first day of installation. The service center executive (Rahul) who installed it was more of a salesman then a technician as he was trying to sell lot of things. When he stopped taking our calls we registered a complaint to ifb service center on 18 sep, 24 sep, 25 sep, 26 sep, 30 sep, 1 oct and 4 oct 2018. Complaint reference number is [protected]. I am writing here to not repair or replace with other ifb machine, i am writing here so that ifb just picks there machine from here and i get some other brand from the seller....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — deficiency in services [Resolved]

 dr.jude on Oct 10, 2018
My IFB washing machine, model ELena SX, stopped working on the 27th of September 2018, after which I informed IFB customer care (Goa) of the same. The next day, an IFB technician was sent to inspect the Washing Machine and he diagnosed the problem as MCU card failure. Subsequently a new one was procured and fitted by him on the 29th September 2018. The very same day after repair the Washing Machine broke down again. After many calls to both customer care (Goa) and the technician, he finally visited again only on 4th of October 2018. This time we were told that the Motor was weak and it may not last...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — front door error not locking

 RAHULN16 on Oct 9, 2018
Tckt no. [protected] after we called an ifb service guy to whether the shock absorber is fine and he said he will replace the shock absorber in 2 days but after he checked andwent the door won't lock and door lock error is showing. I called the service several times but there is no proper response. Service has become worst in ifb. No proper response to the customers. Careless service guy makes problems when solving one problem...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no service for 15 day

 amitjindal86 on Oct 8, 2018
I had purchased a Ifb machine from amazon and with in 1 month it’s not working and I had raised a complaint so many time to customer care of IFB but no resolution is provided to me till date. So what do I do as they always says your complaint is sent to higher authority and no one come to check or replace the faulty part....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb - washing machine issues - reg

 sivagrapes on Oct 8, 2018
[resolved] ifb industries — washing machine - related.

1 review
Sivagrapes on jun 2, 2018
Phone number: [protected]/[protected]

I have purchased ifb top load washing machine in mar 2016. They gave 2 years warranty period ie up to mar 2018.in the above period, nobody called from ifb for free servicing. My self two times tried to contact customer care, i could not get the call. Then meantime my busy work schedule i forgot to call them again. Recently i have booked complaint (Ie after the warranty period) for general servicing of the machine. I requested...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

IFB Industries — complaint against service for ifb washing machine ticket - 1002172090

 shdey8 on Oct 8, 2018
I was having some problem with my washing machine and when i was washing my clothes, i found some "black iron particles" in my clothes which might be due to cleanness of the machine. So i registered a complaint by calling the customer care number. The next day service boy came and he just cleaned the inside body of the machine by a dry cloth and he repeatedly insisted to change the filter guard for the water and he changed it and charged inr 155/- extra for the same. For cleaning the machine inr 590/- was charged.

I have few problems here.

1. Do you charge inr 590/-...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

IFB Industries — about not getting proper service from customer care

 Manohar Mane on Oct 8, 2018
I have purchased ifb washing machine just 2 yr back. Drum of machine is not spinning. So i contacted the ifb point shop. Since 10 days we are waiting for getting the machine repaired. Now the person from ifb sangli is not accepting any phone calls. This is creating very much inconvenience to us. I request you to look into the matter and kindly provide the prpoer services....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — w machine

 Napa on Oct 8, 2018
We had asked for a check of our appliance on 13-09-18 and the people from ifb came and examined the product. They said that some pv needs to be changed. Nobody turned up again and neither was any there any response over anything. On further enquiry they gave lame excuses and started looping us with random contacts that we needed to get in touch with....
Complaint comments  Read comments Complaint category Washing Machines

IFB — taco error

 Sai Jyothi poduri on Oct 8, 2018
We have ifb senorita aqua 6.5 kg it is showing taco error from 2days technician says bearing and bracket needs to be replaced and says it doesn't comes under 10 years spare support and is costing around 7.5k, can you please help it with company support. We recently got pcb changed which costed around 7.5 k even then they said it will not come under 10 years spare support, what will come under 10years spare support if nothing comes under it why do they out such a big cheating tag stating 4 years warranty and 10 years spare support and cheat people like this with a big brand name ifb it is a clear...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb senorita sx services - reg

 exorcist on Oct 7, 2018
Dear ifb team,
We had bought ifb front load washing machine senorita sx from athithan furniture & electronics in redhills during august month 2013. Firstly, we have a services for ifb in aces home appliances later after demerge. We has a service for ifb washing machine in global solution service centre located at tiruvallur. Since we registered amc for the duration 30/08/2017 - 29/08/2019. Now, we found there is no services from global solution service centre end. We are facing problem with non functioning machine since 26/09/2018. Though we made several complaints. No one turned up to...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb dishwasher not working properly

 Patilsnp on Oct 5, 2018
The machine initially worked well however it started malfunctioning. Complaints booked initially were attended but without any success but later even the company stopped attending complaints and despite apprising the managers and other senior officials no action has been taken by the IFB......
Complaint comments  Read comments Complaint category Appliances

IFB Industries — senorita dx 5.5 washing machine

 PankajChowrey on Oct 5, 2018
My washing machine is down for more than 1 month. I have lodged the complaint through customer care. Technician visited after lot of follow-up and stated that the pcb needs to be replaced. I took little time because the rates offered were very high. As no other option was available, i was forced to ask ifb nasik service centre. Almost 10 days got over and till date no confirmation on receipt of pcb. Upon checking with the service centre (10+ calls made) always they say that the company is not providing the parts on time and they do not have any control on it.

If the customers are...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine service complaint for pcb replacement

 VikasNBengaluru on Oct 5, 2018
I had raised a complaint with ifb customer care about the washing machine not working. The ticket number is [protected]. The service agent attended the call and upon checking the machine, he said the pcb board has to be replaced. The product is under warranty. He said the spare is not available at the moment and will have to be ordered and it may take 2 days at least. It has been almost a week and still i have not got it resolved. He is saying it will take 3 more days to come. Its been huge inconvenience for us. Please take this upon priority and resolve the matter. Its unimaginable that a part is...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — front load washing machine tripping rccb for entire house

 RonakNPatel on Oct 5, 2018
Dear team,

My 2 months (Yes just two months old) old front load washing machine is malfunctioning and tripping my rccb for entire house. This happens after 50-60 min of operation for single load. I did raised complain with ifb and engineer came to my house and gave silly reason to close the ticket. He said its rainy climate hence this is happening. When i gave logical reason regarding rains in bangalore he said he will come with senior technician next day. Why so hurry in closing ticket without giving customer a solution. Can ifb provide me solution. Engineers who are visiting are...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — avoidance and damage to the product by technicians

 shobhitsagar118 on Oct 4, 2018
On the date of 11 august 2018, My IFB AC got an issue of cooling, it is not providing cooling at any mode, I decided to call customer care. After that repair is made by the IFB’s Technicians, they were saying that “your AC needs R410A gas for cooling”. I paid the charges 2600 Rs for gas and asked technician if there Is any other problem in the AC other than gas, he said “no”, but he took for cleaning and painting cooling coil, he took my whole split AC unit to the shop. And next day, he installed that unit back to my room. AC was producing good cooling. I asked about warranty and leakage...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — new ifb washing machine not working. no service after complaint also

 Gokul Mohta on Oct 4, 2018
Sir,
I had purchased new ifb washing machine about six month ago. Since three month having regular problem in machine. After service man visit also the problem remains the same. Now service man also don't come after regular complain.
I had put complain in service centre for replacement but no response.
Please guide what to do.
My area ranchi.
Contact. [protected] (Gokul)...
Complaint comments  Read comments Complaint category Appliances

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