IFB Industries Complaints & Reviews

I am writing to formally raise my concern regarding the IFB AC I purchased on24th April 2024, which has been fault remote and AC temperature display.

I have followed all necessary troubleshooting steps and have also reached out to your support team on multiple occasions. However, the issue remains unresolved. Since the unit is under warranty and the fault persists, I request a replacement as per consumer protection guidelines.br...

Hello Sir/Madam

My ticket number is [protected] raised on today ie feb 22 2025.. i have a ifb senorita 6.5kg washing machine and I have availed 1yr complete amc warranty on last April 2024. This is the first time i have raised a complaint since then.. my washing machine is not working now .drum is very hard to rotate so when the service person came he didn't check anything properly but said we need to change the drum and front...

I, hereby lodge a formal complaint against IFB Industries Ltd., for selling a defective product and failing to provide a permanent resolution despite multiple service requests.
Complaint Details:
1. Product Details:
Product Name: Washing Machine
Model Number: Elina SX 6.5 KG
Serial Number: protected
Date of Purchase: 29 Jan 2023
Invoice Number: Protected
Purchase Price: ₹ 21, 140
2. Nature of the Complaint:
Soon after purchasing the product, I faced repeated malfunctions.
The PCB was replaced once in the last three months, yet the issue persists.
This clearly indicates a faulty product, but IFB is refusing to replace the entire unit.
Despite multiple complaints, their service team provides only temporary fixes instead of a permanent resolution.
My repeated requests for a full replacement have been ignored, causing mental stress, inconvenience, and financial loss.
3. Attempts to Resolve the Issue:
I raised a complaint with IFB multiple times, including emails to customer care and service teams.
The service team failed to visit as promised on January 29, 2025.
Despite IFB’s assurance, my issue remains unresolved.
Relief Sought:
In light of the above, I demand the following:
1. Full replacement of the defective unit.
2. Compensation of ₹21, 140 for the inconvenience caused, including mental harassment, service delays, and repeated failures to address the issue.
3. Immediate action against IFB for violating consumer rights under the Consumer Protection Act, 2019.
I kindly request the Consumer Disputes Redressal Commission to take strict action against IFB and direct them to replace my unit immediately and provide compensation

Hi,

I have raised a complaint long time back and so far there is no update or solution for the issue. Its disgusting to see this kind of response from a reputed company as I believed and took an AMC.

Ticket number-[protected]

Now I can see its being cancelled for no reason.

History of the complaint start some time back that machine was shivering while using the spin. As its was under...

Dear Jasmeet( Escalation Team- IFB)

I hope you are doing well. I am writing to escalate my ongoing issue regarding the replacement of my washing machine, which has yet to be resolved despite my previous attempts to address the matter. See trail emails.

On 16th December ‘24, I wrote an email to request an urgent replacement for the washing machine we recently purchased. It does not fit into the designated area...

This is one of the worst quality services I have ever faced, I am a big fan of IFB appliances and have been using it for the past 8+ years. But this time my experience was a bit different.

I bought a top load 7 KG washing machine in the month of Oct 2024, It hardly works perfectly for a week. After that I have registered 3 complaints and all three engineers have explained to me different, different issues but till today my...

We purchased a new washing machine but that is not working. Technician came to check and found the new machine to be faulty. The machine needs to be replaced, but there is no action happening from IFB side.
We are struggling everyday to follow-up with them but still there is no solution....

As my washing machine getting sound from past 1month I raised so many complaints regarding the issue till now the complaint not closed as I went to the service centre and asked about my problem he was very rude and using unparliamentary language with ladies and saying that he will sold that parts for money he will not service to the under warranty such a disgusting behaviour and he is wearing swamy mala which is shameful for the god. The worst behaviour I have never seen this behaviour before as I called to the ifb centre they didn’t resolved my problem till now his name is Srikanth Ellapanni ifb franchise, kovvur, Andhra pradesh.534350

Water is contineously emiting from bottom of the machine...

Hello Team,
My washing machine is giving a huge sound along with vibration and hence immediately i have raised service request to IFB and IFB team visited my home and informed to replace dampers and since we are on warranty they said that they will request new dampers and will get replaced in 3 days and they closed my request.
The above technician didnot responded to us even after many calls and hence we decided to raise a...

I want to highlight the issue with my washing machine. In less than 2 years, the washing machine has had issues 4 times. Please let me know whether this model is suitable for household use or if I need to replace it. My experience has been very bad.
Purchase date: October 2020
Tickets raised with IFB:
[protected]: 10th June 2023
[protected]: 2nd September 2023
[protected]: 21st April 2024
[protected]:...

When the washing machine is spinning water leaks from the bottom. This issue had happened before and technician told that there was issue with manufacturing and changed the tub (he told). But now, after 20 days, the water has started leaking again...

We have raised a complaint AD451 with IFB for my front load washing machine. My machine was stopping abruptly while running, so one executive came from IFB third party service and said there is an issue with the motherboard and took it for repair for 2days but problem not solved. After multiple complaints one more technician came and did some soldering and charged ₹3, 500. But issue remains same. Now third party team is not responding even customer care team also not responding.

Initially my IFB dishwasher stopped working due to issues with its heater. After repeated complaints and follow-up, the technician came and replaced the heating component (with 3 months warranty) and took the defective component with him (not sure why, no other company takes the defective component back). Then from that day (25 June 2024) the water started leaking from the bottom of the dishwasher. We have been following everyday since then with the service center executive Mr. Prince Pathak (Classic Enterprise, Navsari) as well as his senior Mr. Dileep. However both of them have been non responsive. Its been a month now and they don't even pickup our phone. The dishwasher is leaking so much that the botoom of the body is fully rusted now. This is the worst ever service I can expect from worst brand like IFB. It was a huge mistake buying IFB products under the perception that its still a brand what it used to be 10 years back. Can someone please help in this regard. I find it ridiculous that being a customer I have to followup for a month without any response from these people.

Hello Respected Sir/Madam,
Recently on 03/06/2024 i booked a technical visit for my front load machine because machine was giving DpEr error continuously. Technician came for repair on 05/06/2024 there was issue with drain pump.He repaired the same and suggested to take AMC . In few days i contacted him for AMC he sent me quote for amc (5600-10%i.e 5040), later i visited their service center personally to confirm the amount and my...

Hi IFB Customer Service,

I am writing to express my extreme frustration and disappointment with the abysmal service I have received regarding my malfunctioning AC. Despite lodging a complaint, no one has bothered to reach out to address the issue. The error code "E0" has persisted for the past 10 days, rendering our AC completely unusable.

During a recent call with your customer service team, I was assured that...

I am writing toregister a complant regardingmy IFB washing machine model TL SDIN 9.5KG AQUA . which i originally filed on 14/5.24. the issue with the machine is not solvednotake action
despite registering yhe complaint earlier, the problemhas not been solved .i have not received any uupdates or service from your team since then.
for your reference my contact details
M S KUMARAN
MONIKA TRADERS
[protected]
[protected]@GMAIL.COM

I have ordered the Washing Machine from IFB industries through online on 18 April 2024. After 3 days their technical team visited our home for installation and informed us that the washing machine is a defect product and not to use and that will be replaced with a new one in a weeks time. After a week we have been following up with the technical team for the replacement on a daily basis. Initially they have told they will replace in 2-3 working days. After they have stopped responding to the calls. Whenever we call customer care, they say will replace it in 24-48 hours and that has never happened. Recently I have raised complaint and escalated throught ticket No;s - CB[protected], WA20264686 and WA20265082

We are literally tired and frustrated following up with them.

Not working properly my washing machine

Hi IFB team,

Location: Bobbili, Vizianagaram Dist, Andhra Pradesh 535558

Quite unfortunate to raise a complaint on the service from a well-known washing machine brand in India, which is IFB. My washing machine is in warranty period and technician is shown very much unprofessionalism. Handling the washing machine not with care.

Ticket # [protected] - The technician visited my home and told me that a spare part is required to get from IFB and the order takes 1 week. He told filter needed to be added with customer cost, de-scaling packets 5 worth 1000 INR and service charges 800 INR, and a few more. After that, he cancelled the ticket saying the customer did not respond. Trust me that we are following up with customer service every day almost, please check the records.

I raised another service ticket # [protected] on 10th May for the same issue. The technician visited my home without prior information, and when the power was off at my home. He replaced the part and left without testing. And he closed the ticket. I don’t understand why IFB technicians are doing repairs when electricity is not there at home and closing the ticket without verifying whether the issue is fixed or not. While repairing, and handling the machine is ridiculous, we are not happy with the way he handles the machine. Another silly thing is, they are trying to cancel the ticket today.

The customer service team same says they have escalated the issue and the technician will tomorrow. Every day I was required to stay at home without going to our regular work and waiting for his call. But the technician won’t attend. This is the practice that I have been making for the past 3weeks. I am not sure still how many days I need to wait for my washing machine to get repaired.

May I expect a technician to fix the issue at the earliest?? Can be a senior technician who can handle the machine with care?