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IFB Industries
IFB Industries Ltd.
Customer satisfaction rating: 87%
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5650
COMPLAINTS
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IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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561
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228
1860 425 5678  (BSNL & MTNL)
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331
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180


Mobile:
Mobile:
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284
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176

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
87%
Complaints
5650
Pending
0
Resolved
4887
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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IFB Industries Complaints & Reviews

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IFB Industries — Feel cheated by service center, Hyderabad even though paid AMC for 2 years

 shekarnee1 on Nov 4, 2020
Hi, We have a Senator 6kg washing machine. Cust. Code # 1033559. For getting the AMC amount, the service center from Hyderabad...
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 tryshiva on Nov 4, 2020
Hello and Good Morning.

I have been using IFB Senorita 6.5KG for the past 5 years Recently I got some problem and raised a complaint with IFB for service. One of their service engineer came and said the PCB is faulty and needs replacement. He also mentioned that the price is Rs.4500/- but there will be no warranty at all.

Question.
1. What is the cost of PCB
2. Why there is NO warranty when i am busying a company product only.

Kindly clarify

Thanks and Regards,
Shivakumar Krishnamurthy

Complaint Status


[Nov 04, 2020] IFB Industries customer support has been notified about the posted complaint.

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    IFB Industries — Charged too much for one time service request

     Madesh Govindan on Nov 4, 2020
    Hello,

    I recently had issue in my IFB senorita aqua sx 6 KG washing machine and i raised the service request...
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    IFB Appliances — IFB Washing machine

     deepu_1983 on Nov 3, 2020
    Iam a disappointed customer of IFB appliances.
    I have IFB Front Load Washing Machine.My washing machine drum was not...
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     baseer65 on Nov 1, 2020
    I purchased a washing machine within two months machine started malfunctioning. Washing cycle not completing, getting stuck half way I complained several times ref [protected]. I complained several times some young technicians ( Freshly ITI completed apprentice) coming and opening machine and spending some time and scratching head. Machine status is same I send several reminders but problem is not solved. I asked for replacement of machine (Transport charge I can bear). Machine is under warranty. As the machine is not in usable condition, please arrange to replace the unit.

    Complaint Status


    [Nov 01, 2020] IFB Industries customer support has been notified about the posted complaint.

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      IFB Industries — Technical disruption in Washing machine. Water splashing out frequently while wash program is on

       Pankaj_S on Oct 29, 2020
      I rang up your customer care number at [protected] to get connected with one of your customer executives and informed the...
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      IFB Industries — Washing Machine- Senorita WXS 6.5 KG

       Mani R N on Oct 28, 2020
      Dear Sir/madam,
      I am a an IFB customer for last 15 years and have been very happy with machine and services too....
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      IFB Industries — Washing machine cabinet replacement

       Dr.B. Venkateswara Rao on Oct 27, 2020
      I reported a complaint regarding washing machine to replace rusted cabinet, senetor Aqua 6kg, on 28th June 2020, they visited...
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      IFB Industries — IFB washing machine Aqua Diva SX

       mohit12345 on Oct 27, 2020
      It is been 3 months, we are facing issues with the washing machine. Even after complaining 5 times, it is not resolved. The...
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      IFB Appliances — Issue still not resolved by Service Head and Branch Manager

       Nirav Savani on Oct 26, 2020
      I purchased a Washing Machine through Amazon, and since I purchased a machine I am getting unwanted noise from the machine....
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       jak98370 on Oct 23, 2020
      I have complained a 100 times to the service centre about the repair of my washing machine. There has been no reply by the local service provider. There is some minor problem with the door lock due to which my washing machine shows an error of f2. I have explained this to the service provider on the toll free no. They register my request but I get no response in return from the local service provider. I call them again and they tell me that the complaint has been canceled because I was not there. When in fact I am at my home all the time. They are making me regret buying a washing machine of 50 thousand and getting no service in exchange. It is some sort of vendetta that the company or their service provider has, I think which is forcing us to buy a new machine.

      Complaint Status


      [Oct 23, 2020] IFB Industries customer support has been notified about the posted complaint.

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         Prabhakar Mathukumalli on Oct 23, 2020
        Showing 'Lo' at the power start point

        Complaint Status


        [Oct 23, 2020] IFB Industries customer support has been notified about the posted complaint.

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          IFB Industries — Washing machine [Resolved]

           Shalu2277 on Oct 22, 2020
          Model is SENORITA SX, serial no[protected]. One & a half year ago there was a complaint in the machine. As per the...
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           col subrata saha on Oct 22, 2020
          I, the undersigned, registered a service complaint with ticket no. [protected], dated 18 oct 20 sunday for my washing machine, under warranty, with problem of '' water not entering into the machine ''.

          After repeated attempt to local service provider for last few days, ''tech will attened '' such talk on phone, failed to get tech. Can i get your attention please, to get the job done by other service provider as soon as possible. I will be grateful to you for immediate action
          thanks,

          colonel subrata saha, kolkata.- 700060.
          mob [protected].

          Complaint Status


          [Oct 22, 2020] IFB Industries customer support has been notified about the posted complaint.

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            IFB Industries — IFB Microwave oven ticket no 1005481534 no response since more than 1 months

             Abhishek Dahitule on Oct 20, 2020
            I am facing issue with my newly purchased IFB microwave oven which is under warranty.. i have complained on 14th September...
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             dctyagi on Oct 20, 2020
            Abnormal noise during working .

            Complaint Status


            [Oct 20, 2020] IFB Industries customer support has been notified about the posted complaint.

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               ranjith dadi on Oct 19, 2020
              Hi,
              I am using ifb washingmachine front load. It is showing p 14 error message in display.

              May I know what is the reason? And what is the solution for p14 error?

              Could you please help me


              P 14 error

              Complaint Status


              [Oct 20, 2020] IFB Industries customer support has been notified about the posted complaint.

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                IFB Industries — Washing Machine-Drum failure

                 nithss on Oct 19, 2020
                I have raised the complaint on my washing machine on 1st October 2020. Technician visited within 2 days and told that there...
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                IFB Industries — F5 error after using for few years .

                 Sbhuta on Oct 18, 2020
                I am very unhappy with the ifb dishwasher.
                We used it for hardly 2 years and the machine started giving f5 error.Sometimes...
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                 Manjit Singh on Oct 17, 2020
                Following are the ticket number of complaint of my IFB Washing machine, which have been closed without attending the problem. After first ticket, a technician visited my home and intimated that he will visit again after arranging the faulty spare part. Afterwards, no one visited my home and every ticket has been closed without contacting/visiting my home. kindly look into the matter and do the needful to repair my faulty washing machine.
                [protected]
                [protected]
                [protected]
                [protected]
                [protected]
                [protected]
                [protected]
                [protected]

                IFB ID: 17021892
                Manjit Singh

                Complaint Status


                [Oct 17, 2020] IFB Industries customer support has been notified about the posted complaint.
                Finally problem attended after long waiting period of around 2 months. Services and dealing of IFB Bathinda(Punjab) service centre is unsatisfactory. I have to made follow-ups for 9 times. Due to weak after sale services, a person, who cannot made repeated follow-ups, should also explore other brands instead of IFB.

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