IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
Submit a Complaint
4616
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
299
down
130
1860 425 5678  (BSNL & MTNL)
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274
down
141


Mobile:
Mobile:
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203
down
132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4616
Pending
53
Resolved
2971
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (281)

IFB Industries Complaints & Reviews

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IFB Industries — ifb washing machine scam in services

 Sreekanth Krishnamoorthy on Jan 7, 2018
Complaint number

This is the worst ever customer service. I complaint was that the detergent was not taking. One guy from smv services ([protected]) had come home and without even diagnosis changed from filter and pretended that it's working and charged 3200 rupees including service charge.

Now machine is having the same problem as beginning and customer care refuses to help and the kid who cheated us isn't not picking the call.

The situation is now is that machine is not working and we spent 3200 for no reason...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb - worst customer service

 amitkr1982 on Jan 7, 2018
I have ifb maxidry 550 for which i raised a complaint around 1month back. Though it was told that within 24hour technician will reach but it took more 3 days for technician to visit after multiple followup with ifb customer care. As per technician, dryer heater is faulty and he will come next day to replace as he didn't bring part with him. Day later, i need to call him up if he is coming for repair but then he said, part is not available and he will contact us once it is available. Few days after that, i received sms saying my ticket no: [protected] was requested for cancellation owing to customer...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — microwave demo not received from 5 days

 aparna mhatre on Jan 6, 2018
I have purchase ifb microwave from vijay sales on 31st december which got delivered on 2nd jan 2018. Inspite several reminder calls and request to ifb customer care on phone till date no call has been received from ifb respective service centers regarding demo.

This is very sad thing that i purchased ifb product and i will never do this mistake in my life. And i will never recommend ifb's products to any one.

If before sales service is this much bad i dont want to keep relation with such a brand.

I will today open the box of microwave. And if any damadge...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — service is not provided by ifb having amc for 2 years

 dranilahlawat on Jan 5, 2018
Dear sir/madam
I have registered a complained no. [protected] regarding leak in tub in my fully automatic ifb top loading washing machine on 04/12/2017. Technician had visited on next day and said tub will be replaced and it is not our stock. When i call several time to ifb service centre then every time they have given me the number of different service coordinator of ghaziabad centre (Up) named: neha, priya, priti, vijoy das, pardeep and rakesh yadav and everybody replied it will be changed in 2-3 days. On 29th december 2017 mr. Rakesh yadav said it will be changed in 2 days ie by 1st january...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine elena sx ldt

 gaurav74918 on Jan 4, 2018
I called customer care on 3 jan 2018 at 1522 hrs from my mobile number [protected] to register complaint about my ifb washing machine making noise while washing and taking longer time than normal. The complaint was taken and he said that my mobile number was not registered with washing machine thereafter i gave him model number of washing machine but i didn't receive any complaint number. Today when i called to know about the status of my complaint i was told that my complaint was not registered. Please take action against the representative as i have recorded the call and it's also available with...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb top load washing machine with e4 error

 mohitgupta_1987 on Jan 3, 2018
Hi team,

Date of incident 1st time on 27th dec 2017.
Client number - [protected]
Description of incident - i am facing an e4 error in my ifb washing machine top load 6 kg model no - aw60-205s.. Ifb top load washing machine is not working as it showing e4 error, and the drum is not rotating while rinsing and the water is continuously going from inlet to out going pipe.

Trying to reach the customer since last one week but got the ticket registered today and team not ready to accept mistake that they have been abandoning my call.

Thanks and...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — unethical and unprofessional behaviour by ifb service centre people

 Nita Sahney on Jan 3, 2018
My ifb washing machine stopped working so i contacted the ifb service centre people. Their technician visited me & after checking it tol me that the drum was broken so will have to change it & the bearings. The estimated cost was 5- 6 thousand rupees to which we agreed coz we trusted them being company people.
When they didnt revert after 3-4 days i again called them up andon enquiry was told that since it was an old machine it was taking some time to procure the parts.
After 2 days they got the parts & started repairing the machine.
On opening the machine was tol that it...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — eva aqua sx

 SMZ Abidi on Jan 3, 2018
Dear sir,
My washing machine was checked by local ifb service centre representative, they informed that the drum is damaged. The spare drum is not available here immediately for replacement and it will take 4-5days for making spare available. Kindly arrange and make spares available immediately, in order to get the machine repaired as early as possible.
Thanks...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — fraudulent sale of company manufactured/promoted products

 pooja.kumar on Jan 2, 2018
I am writing this complaint with great disappointment, yet again, from the so-called ‘leading brand in washing machines’ – ifb.

While i let go of the bitterness of my first experience just a little over a year back with ifb and its team; my recent experience – a bad one at that, yet again, has only reaffirmed my initial thoughts of ifb being a brand that, in the recent times, is only living off the goodwill that it had earned for its products and services once upon a time, long time ago. These bad experiences, not just mine but of several others, as are clearly evident from...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb microwave oven 20sc2 not working

 hariprasath578 on Jan 1, 2018
Hi,

We bought a ifb microwave oven (20sc2) from sps tv palace in thiruvallur, tamilnadu on[protected]. We didn't get demo. We tried to use it but its not working. We just tried to make some hot water, but the turn table in the oven is not rotating.

So we called ifb customer care, and opened a ticket. The service person called, but he didn't came.

Ticket number — [protected]
Name - hariprasath
Mobile number - [protected]

Name in bill - mohanasundaram
Mobile number in bill - [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine servicing

 m10abhik on Dec 31, 2017
This is jagannath mallick (Mobile-[protected]).

I made a complaint through phone call on the following number:[protected].

I received ticket number on 6th december through sms.
It was mentioned in the sms that ifb service technician will contact shortly.

But till now, they have not contacted.
They are very unprofessional whenever it is a time to resolve a complaint.

My ticket number is [protected]....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — dishwasher stops mid cycle [Resolved]

 parth96 on Dec 31, 2017
I have come across many shameless people, institutions in my life but have never seen such a shameless company as ifb. They are shameless to that extent that they don’t even bother to call their genuine customers when the junk they sell starts to fail. Bought a dishwasher ifb vx and right from the start it started giving problems. Stops mid cycle and needs to be started again and again. Made a complain 4 or 5 days ago, but still waiting for the angels to call and deliver us. Each time you call the customer care they give a non-existent number and assure service. Many of my friends dissuaded me...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — washing machine model senorita vx 6kg

 Dinesh Ahire on Dec 31, 2017
1) ticket 12925780 : 10.05.2014, 2) ticket 13006508 : 23.05.2014, 3) ticket 16460520 : 19.01.2015, 4) ticket 15488760 : 07.05.2015, 5) ticket 16356257 : 05.09.2015, 6) ticket [protected] :23.09.2017 7) ticket [protected] : 23.12.2017.

I have faced this much of complaints for the washing machine senorita vx 6kg.. During warranty period service engineer was not visited for the servicing. Problem faced for the spares which are working main parts as drum bearing, drum broken, panel board corrupt etc. My request to ifb has to visit & find out the root cause of frequent breakdowns. It will...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washing machine / irresponsible people of service point

 Syed Sana on Dec 30, 2017
We are facing problem by ifb service point people at vijayawada in the month of june we have taken amc from them and day before yesterday we got some problem in washing machine we registered a complaint, today technician came and without any proper rectification just he is demanding for service charges at that time we told that we have amc, by listening he said if you pay 1050/- service charge then itself we touch the machine if not we go from here, after that we said we have amc in force if you are demanding we will fill a complaint against you by listening he went out by saying you can do as you...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — warranty service issue

 udayak82 on Dec 29, 2017
Dear sir,  

I was purchased ifb washing machine 2013...

Last four years no service persons came and check. Even though we are following last six month no one is came and check my machine..

Mean while my machine is not running now.. Ifb service persons came and checked last day he said pump issue... And he said last four years is not clean pump filter that why problem is comes and he said warranty is over now last month it self...

Issues not our side because no one came and check last four years.. Kindly replace the pump free of cost...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb's ignorance to customer calls and requests to visit as well as making unfounded accusations

 Moriarty on Dec 28, 2017
There is a ifb service engineer who doesn't attend any calls made to him. He has also not returned the excess money that was paid to him. He leaves other people's parts at our home. He has made unfounded accusations about us which has led to a severe accusation made against us. His name is ganesh his number is [protected]. He has been here coming to our house for couple of years and this thing makes my parents furious. He must have reported that we use our machine for commercial use which is making our contract with company void even if it is not so....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — delay in service for attending problem of heavy vibrations in my senorita washing machine

 NATHURAM JAIN on Dec 28, 2017
Complaint no[protected] ft.15/12/2017 pending still reg. Heavy vibrations and machine shifting during operation of the sonarita washing machine. Despite repeated complaints and visit of ifb technicians problem still persists. This complaint may prompt co. To take note and take action to resolve personal problem as we have been same complaint earlier also....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washing machine leakage

 sreenivasulu ankireddy on Dec 27, 2017
I have a washing machine leakage problem in the month of jun 2017, gave a complaint to customer care of ifb. One person called me saying that you complained leakage problem of washing machine, i will come and check from ifb. I agreed and allowed him to check. After checking he says that its a drum problem, we cannot rectify, we need to take to factory. He gave estimated bill of rs.9575/- including transportation and warranty will be for 3 years. Then bill showing in the name of just services. He took the machine and returned back. I paid the amount and that time there was no leakage, he said that...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb- rcsg washing matching, pathetic service

 Vasu Rajan Shanmugavel on Dec 27, 2017
Ifb - rcsg washing matching, 3 weeks back i have placed a order for ifb - washing machine in ifb - point at thirumangalam, chennai. Store manager mr. Mathan told it will be delivered within 2days. But he gave a false promise. And on that day we was waiting in home spoiling our whole day in a belief that washing machine will come. Then i called him and asked him. He said the washing machine is not available it will deliver after 5 days. Again i asked can you tell me the delivery date and time. He was not able to say the exact delivery date. After 7 days i received my washing machine. While placing...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — I'm complaining about service and your monopoly

 vijaygadhavi on Dec 26, 2017
My name is vijay gadhavi mobile: [protected]
I have front load elite5.5 kg washing machine. Its warranty expired.
Last month due to some water lick-age issue i have call local engineer from urban clap. He has done very good job. But there were some spare part we require to change and he said ifb is not providing require spare parts to them so he can not change it. I cant belive this. So i have call ifb authorize service center and they said we are not giving spare parts to others, if you need to change any spare part our engineer will comes to visit will take 600 visit charge and if...
Complaint comments  Read comments [1]Complaint category Washing Machines

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