IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
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4731
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
327
down
135
1860 425 5678  (BSNL & MTNL)
up
283
down
145


Mobile:
Mobile:
up
213
down
133

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4731
Pending
35
Resolved
3094
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — cheating, misleading and harassment

 hemaavul25 on Apr 6, 2018
Dear Sir

Product Category: Washing Machine - Front Loading Model Senorita Plus SX 6.5Kg l 1000RPM
Source of Purchase: CSD Canteen
AMC Receipt No:08190

Sub.:-Cheating and misleading the customer

Daily I am raising the ticket at IFB Customer Care but they are not resolving the matter and the AMC period is nearing.
I sent a mail to the higher official but of no use .

with a very painful heart I am putting my grievances, every year I am taking AMC and once or twice my machine gets serviced in spite of raising frequent...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — elena front loader washing machine

 Parshuram Gokhale on Apr 6, 2018
Sir, my above washing machine has developed following fault:
1. The intense spin and dry function does not work.
2. The inlet hose to the soap dispenser has cracked.

I had lodged a complaint with your customer service and was promised that service representative will reach within 24 hours. As nothing happened i again contacted the customer service and they gave me the phone number of local service center (Aurangabad, maharashtra) on contacting the local service center i was informed that the service persons are not available. Then i asked them to supply the hose so...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — micro owen turntable bought from fake vendor sscooling solutions suggested by ifb

 hima bindu Chinni on Apr 6, 2018
I have lost my microowen turntable i have called customer care for the support they have given my contact details to the mr. Syed from ss cooling solutions. He charged me 1700 but he has not delivered me the original product.

When i have checked in the ifb showroom they says original product price itself 700, he has charged me extra and promised me that if any issue he will take the product back but he is not responding to my calls now.

I have attached the invoice for the same and the product details.

Sscooling solutions.

Contact details...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

IFB Industries — ifb's fraudulent and deceitful amc

 Chhibber on Apr 6, 2018
I had amc of ifb for my washing machine for many years earlier as without amc it is not possible to maintain this machine but in betweeen i discontinued it as i have another washing machine and the ifb machine was not was not in use. Now the need to use it again arose and i again thought to buy ifb amc i registered my request for it on ifb toll free no. And got its amc on 23.2.2018 vide its receipt - voucher bearing book no. 2998 and serial no. [protected] dated 23.2.2018 for rs. 3068/- amc was given after inspection of the machine and finding its proper functioning ifb man one mr. Roshan. The payment...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — not give demo after purchase

 Nanchi Lukka on Apr 5, 2018
I buy ifb waching machine 7.5 kg at ponnur e bazar on 2/4/18 but still now dont give any demo anď also told we dont give demo ur convient time. When we free then i give demo this words said mr venkatarao tenali service point. And also coplaint this issue to anusha madem but she did not give any responsibility step so i feel this is worst service and i suggest dont buy this product bcz of best worst service nobody can t respond a small demo. Plz respond immediately as early as possible...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb air conditioner ac cooling issues complaint against ifb agent

 Srinivas Janamanchi on Apr 5, 2018
Agent id no 169798 icr no 2412045. Vaihanavi enterpreise hsr layout banglore i am ifb ac product since last 6 years and i have a good faith in ifb products. Last week my ifb ac is not giving cooling so i have given the complain to ifb agent for repairing. He took 2-3 day to fix this and said many thing this part that part is gone etc etc. I agreed to replace the part l type ac cu has been replace that has gone and he fixed on 30th march 18.ac cooling worked for one, then again same issue ac is not cooling. When we called him he said he will the next day. But the next day he is not even picking the...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — water flowing problem in washing machine

 Lokesh313 on Apr 5, 2018
I purchased the IFB washing machine Serena Aqua VX/SX 6 kg on 12/07/2016.
Now the machine is not working properly. Water is flowing into the machine continuously and flowing out of the machine even the machine is off.
This is the second time we are facing the same problem. Please rectify this problem as early as possible....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — senator aqua 8kg

 KrishnaDBLR on Apr 4, 2018
Ticket number: [protected]. Complaint filed on 24th March.
Now I have a new complaint number: [protected].Filed today.

The drum had fallen down as the drum spring was cut. The replacement took several days. After the spring was replaced by the technician Rakshit Gowda (+[protected], he noticed water leaking from the bottom of the washing machine below the drum. Technician said the drum had fallen on that "rest bar" which was broken and also needs replacement. This was on Monday, 2nd April. He promised to come back next day (Tuesday) with the replacement part and fix the...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — ac cooling issues complaint against ifb agent

 Srinivas Janamanchi on Apr 4, 2018
Agent id no 169798 icr no 2412045. Vaiahnavi enterpeice hsr layout banglore i am ifb ac product since last 6 years and i have a good faith in ifb products. Last week my ifb ac is not giving cooling so i have given the complain to ifb agent for repairing. He took 2-3 day to fix this and said many thing this part that part is gone etc etc. I agreed to replace the part l type ac cu has been replace that has gone and he fixed on 30th march 18.ac cooling worked for one, then again same issue ac is not cooling. When we called him he said he will the next day. But the next day he is not even picking the...
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

IFB — microwave oven, model number 30sc4.

 shilpadutta on Apr 3, 2018
My Name is Somnath Dutta, I purchased a Microwave of IFB company, model name 30sc4 (that is register in the Name of Mr. Sankasuk Pal), from Amazon.in.
It was a gift from me to my sister on her wedding. Alas, she could not even use that oven for one single day because from day 1 the main circuit board of the machine was not working. we called the customer care and sent a technician, he came and could not understand the problem so simple avoided the situation by blaming Voltage problem. Again we did a complain and another technician came. He told that the circuit board had to be replaced....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — washing machine motor

 Moazzam Hakim on Apr 3, 2018
Hi, i have a ifb washing machine and i am using it for last 12 years. 10 months back i got the motor and belt changed as it was not working. Now after 11 months again the machine is not working and the technician has asked me to replace the motor costing 4400. Same was paid last time as well.

I have shared last bill when the motor was replaced.

I'm not sure how such expensive part is to be replaced again and again.

Moazzam...
Complaint comments  Read comments [4]Complaint category Washing Machines

IFB Industries — charging service fees within warranty period

 Bindu Cattamanchi on Apr 2, 2018
IFB is charging 450/-Rs for service. Even the warranty period is within active period of 4years.
Also, they were screaming over customer care call, arrogantly.
When I raised request for phone number and area changes, they diverted it as service request call. And sent over service representative, who came and charged us 450/-Rs Service fee(doing nothing but removing connections and refitting them). Then we showed that our machine is still under warranty and it should be free service, he called his main branch and over call the representative spoke rudely.

Main issue started...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine- abnormal sound and vibration

 arunsimiifb on Apr 2, 2018
I bought a washing machine in the year 2012 during an exhibition in our company (MRPL) premises .Model Executive Plus.The model was sold to me saying it is a totally imported and trouble free model .The machine started making abnormal sound and started spinning at a very high speed.I registered a complaint with ticket no [protected] was registered on 24.03.2018..The technician checked the machine and said needs replacement of shock absorbers and will be attended as soon as the parts are received.When I checked again after two days, I was told the parts are not being manufactured by IFB now and will...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb eva aqua vx washing machine not working

 sumankorada on Apr 2, 2018
We are using ifb eva aqua vx machine and machine is under warranty. Recently we had problem with washing machine and i contacted customer care (Complaint number: [protected]). And ifb technician checked and said that pcb board damaged by rats and it will not come under warranty, we need to pay rs 5200 to replace the pcb. After that i checked the machine and there is no cover under washing machine and anything can go inside the washing machine, for reference attached photos of machine. I informed same to customer care guy (Customer manager name : aslam), first he said we need to install rat mess,...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — the machines have stopped working. the machine does not pump water

 Rajendrasing R. Girase on Apr 2, 2018
We have purchased 18 months ago from sonam video, chopda, dist. Jalgaon, ph. No.[protected] mobile no. [protected]. And since the machine has stopped taking the water from the pump, then we can repair the complaint and repair it immediately.

Like my address next
Shri. Rajendrasing ramshing girase
At. Bhawale post. Ganpur
Tla. Chopada, dist. Jalgaon-425108
Mo. No. [protected]/[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — very worst customer service

 Dinesh gayathri on Apr 2, 2018
Very worst service full of wrong commitmenti i raised two complaint ([protected], [protected]) no use dont go for this product.

Without attending they are closing the ticket i raised on 23.03.2018 till date 02.04.2018 no response on same day i raised complaint in samsung fr another ac they rectifed on the same day

Compared to other brand its costly bt in service very very worst....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — servicing

 Tanwal on Mar 31, 2018
I booked my ifb front load automatic machine request on 30.03.2018.
My registered mobile no. Is [protected]. At the time of my booking the customer care attendant informed me that machine will be washed with a chemical that will cost ₹ 170/-.
The service engineer will hand over the bill of that chemical material. Now today one service engineer called me up and informed that not one, two pouches are required for servicing the machine.
What is this, who is conveying the wrong information. For the meanwhile due to this mismatch of information, i got cancelled my service request.
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — new washing machine broken

 Shubham2964 on Mar 30, 2018
I had bought a new ifb washing machine top load model 5 months back. Within a week after purchase it started making noises and so i called the customer care. They sent a technician to resolve the issue. He couldn't fix the issue and he went. I called them like 5-6 times on customer care and they keep sending the technician who can't solve the issue. I asked for a replacement as nobody can fix the issue but now they tell washing machine is 5 months old so can't be replaced. I am tired with this. Very bad product and service....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — unethical and unattended behaviour on demonstration

 Bijoy21 on Mar 29, 2018
I have bought an IFB microwave on 26th March. I was promised it would be installed as well as a demonstration for the date if 29th March between 11-11.30. I have been waiting for the service men but nobody has turned up and the customer care is unresponsive/ careless. the company is not bothered to answer calls or bother to speak to the customer if there is any inconvenience, I would like for this matter to be looked into as it really important....
Complaint comments  Read comments Complaint category Appliances

IFB — poor service response and quality of the product

 vkkapadia on Mar 27, 2018
I bought a washing machine, Senorita VX, IFB 4 years ago which in turn had problems of broken drum and belt 2 weeks ago. My concern is your service man attended the product in september month 2017 and this problem looks far ahead of it then why he didn't tell this to me that time when my product was already under the warranty period. If he is not capturing it than what's the purpose of service. This is really unexpected from IFB which is a world leader in this area.

In addition to this, also the technician who attended the servicing few months back came to my house asking for warranty...
Complaint comments  Read comments Complaint category Washing Machines

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