IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
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4864
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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366
down
144
1860 425 5678  (BSNL & MTNL)
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291
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153


Mobile:
Mobile:
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225
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140

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4864
Pending
25
Resolved
3225
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (311)

IFB Industries Complaints & Reviews

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IFB Industries — ifb washing machine not good condition

 nataraju1972 on Jun 27, 2018
Sir,. Iam nataraju. M, residing at 14/1, 2nd cross, kalidasa road, vv mohalla, mysore i have purchased ifb washing machine from m/s mahaveer distributors, mysore vide bill no. Fin 1032 dt; 24/06/2018, model name is ifb tl sdg 8.0 aqua, this machine is delivered from above said distributor, it is very dirty, dust, oiled, greece, there is no guarantee card, user manual and accessories. I think it has been already used, please send new washing machine above said model as early as possible do the needful and oblige. Thank you...
Complaint comments  Read comments Complaint category Washing Machines

IFB — not giving refund

 drdinaik on Jun 27, 2018
I bought IFB refrigerator with bottom freezer on 3rd August 2015, on 25th July 2017 we called IFB complaint section that refigerator is not working. So they sent one person who couldn't solve the problem but did some wrong connection and electricity of whole house went as it got tripped, he got scared and left. Next day another person came and said now the compressor has gone and needs replacement and he will call back. After few days he called back and said that parts are not available as refrigerator production is stopped and refund will be given as it is under warranty (2 years). Then the ordeal...
Complaint comments  Read comments Complaint category Refrigerators

IFB Industries — defective washing machine fully automatic

 Ashok.garg1960 on Jun 26, 2018
We have purchased a fully automatic washing machine having model no tl-sdg9.5 kg aqua ifb wm from m/s vision marketing bathinda-151001 vide their invoice no 120 dated 22.05.2018. The supplied machine is defective one. We have lodged the 3-4 times complaint for the defective piece. Every time your service engineer visits and do the needful. One time he has replaced the shockers of the machine. But after 2-3 days when we wash the cloths again the machine goes out off order again. Our customer id is 17604626. You can check your record for the services provided by your engineer. The service engineer...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine repair not resolved

 DhanyaRaman on Jun 25, 2018
I bought a washing machine on 13/4/2013 After completion of it's warranty period it's door lock was replaced .Within no time there was a loud noise and heavy jerking in the machine while it was working.Again I registered a complaint in the customer care n they came n replaced the drum.For that itself I have to contact the service centre many times.The next time when I used the machine the same problem continues.Being a bank employee it's very difficult for me to contact the service centre during working hours.i informed the service centre that the machine's issue is not yet solved.so it's about...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — unskilled technicians and nasty service centres

 Mohan Bathery on Jun 24, 2018
I have been using ifb washing machine for 9 years.right now the service went degraded.no skilled technicians to satisfy a customer.today i have decided to purchase another product because of unskilled technicians and their service centers.i made complaints but no response.so please be cautious when you have any intention to turn to ifb products....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — new inverter ac is not working

 Ambers on Jun 24, 2018
Hi,

I am a new customer of ifb. After one month of purchase, my so called inverter ac stopped working. I registered a complaint on 21 june, 2018 4:30 pm. The technician took more than 24 hours to visit my place which was also after doing multiple follow ups. Finally he visited my place on 22 june, 2018 around 7:30 pm and after doing his entire analysis, he suggested one of the part has to be replaced and franchise where he was from doesn’t have that part, so, he has to raise a request to get an original one. On friday 22 june itself, technician assured me that it will get resolved...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Appliances — damaged washing machine

 Musafir Uzair Inamdar on Jun 23, 2018
I recently purchased front loader washing machine as dated on 21st june 2018, from your authorized reputed dealer 'music india"(5-6 doctor house, halar road, valsad, 396001 - gujarat. Paying cash (Challan no: 2238) and taking the delivery of washing machine. As guided by dealer in 24 hours authorized technician from ifb would install it. Opening the box for the first time by the technician it was found that the washing machine was damaged and having a dent and scratch on it. It was a fault piece which was knowingly planned and handed our to us by your authorised dealer"music india". The dealer didnt...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — washing machine top load (chord)

 Nitin Passi on Jun 23, 2018
Ticket no [protected]

Hav already told engineer and customer care center that my electrical cord of washing machine is faulty, but engineer visit my residence without cord and told me that there is fault in wire and charge rs 590 for service which i know

The worst part he is not able to replace the wire for last 8 days on the pretext that part not avbl, which i think my local electrician can do in 10 mins

How a company can charge rs 900 bucks approx for replacing the cord and yet nt able to ensure customer bsatisfaction

Pathetic service...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — no satisfactory service provide

 Ajeetk on Jun 23, 2018
In continuous to my previous complaint, I was assured to get permanent solution. Technician visited after 3 days, he just cleaned the part and started the machine. Next day again I faced the same problem. Even after assurance from IFB team I’m not getting proper service. Most of the time machine is out of order which is very sad situation for me....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — my washing machine (senorita dx)

 Avantika1996 on Jun 22, 2018
The machine keeps displacing from it's position while operating and over time has increased making loud noises especially while spinning. We complained twice about it and the service agent did not help at all. The second time, the assigned person did not even show up and does not pick up the call at all...
Complaint comments  Read comments Complaint category Washing Machines

IFB — repair to washing machine under warranty period

 Bhadresh Chhaganlal Gandhi on Jun 22, 2018
I have purchased a washing machine of ifb wm senator sx aqua (8kg) on 07.09.2014 with the warranty of 4 years from vijay sales, prabhadvevi.

The machine is out of order for last 6 days and the complaint was lodged. Unfortunately one technician came, but was unable to repair it as he seemed unqualified to repair it. Same day again a complaint was lodged, but no one has come so far, in spite of my calling ifb goa's office and ifb's local service centre.

This puts the family in great inconvenience. My family members are all sick and the servant is on leave. One can imagine...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine service parts [Resolved]

 Kunal Arsekar on Jun 21, 2018
I have given a complaint on 09 - june - 2018 to change the damper rods of my washing machine (Model no aw60-205t). Tech guy (His mobile no[protected] comes next day inspects it and said will bring the part within two days but it has been 2 weeks and i have given no of complaints but still no response from the technician's, this thing i have also faced last year i had to call them 10 times to get repaired my washing machine, ifb products excellent but service are pathetic....
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — sales & services

 RadhaShanmugam on Jun 21, 2018
We have bought teo ac's from cool zone visakhapatnam. It has been 8 months and not even 1 out 3 free servicing was done. Now after post repetitive calls to ifb customer service the service is still not done. I spoke to cool zone ifb dealer visakahapatnam who aftet i called and gave the ticket number said they have the details and will send technician.

Why should we call ifb customer service multiple time. Whi cant the vizag dealership team act promptly when there is request. Should we call the dealership and tell them to look at the request and send the technician.

Really...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Washing Machine — ifb washing machine service is very poor

 jsprasath on Jun 21, 2018
Ifb asked rs. 6012 for free service of 2 years under amc. When my washing machine was under problem (Machine not taking powder and drum not rotating), i called ifb and the ifb employee came and told that you filter is in the problem. The filter will not cover under free service. The ifb service person told that for the single coil, you have to pay rs. 1850 and double coil, you have to pay rs. 3700.
I paid rs. 1850 to change the filter. At that time only, my washing machine worked one time. When i used my washing machine next time, it is not working. I tried four to five times and now it...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — unsatisfied service

 Shoba Newbegin on Jun 20, 2018
I've got an ifb senator 6kg washing machine which is 10years old i complained two times stating that the clothes aren't dried and 2 service man came and checked the washing machine, and opened a tube and a filter tray in the bottom left of the machine in the front and said that i can't identify any other major defects and left, but the problem is still not resolved and the clothes aren't still drying and some water still remains after removing all clothes...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — no proper support provided for washing machine covered under amc

 Ajeetk on Jun 20, 2018
My name is ajeet kumar and using ifb washing machine for long time. My machine is covered under amc which is valid til sep'18. Since past few month i am facing same issue time and again. When i start machine it trips electricity. This is 4th time i am facing this issue. First time they said issue is with motor and replaced motor after paying conveyance charges. After few days again i faced same issue that time i was asked to change machine body which i did after paying requested amount. Again after some days same problem, and i was told that it was because of lose connection. Now again i am facing...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb ac complaint number 1001395815

 VKKHyd on Jun 20, 2018
I have emailed my below complaint to customerservice@ifbglobal.com on 17th june'18.

I called the service supervisor today and per him the part is still in transit and eta is 22nd june. Last week i was told that part has come but technician was on leave now they changed their answer. I just hope that they are not intentionally delaying it as i have raised the complaint.

_
Hi,

I have ifb split ac model number iacs18ka3tp. I purchased ac from ifb going by the good experience i had with ifb senorita washing machine and the customer service.
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — complaint about defective working of washing machine

 jitendra k patel on Jun 19, 2018
Sub.: Complaint about defective working of washing machine

I purchased IFB 6.5 kg Fully-Automatic Front Loading Washing Machine (Senorita Aqua SX, Silver) S.NO 012 [protected] Dated 14.04.2017 your authorize showroom dealership shop Nidhi SALES 10/11, Muslim Bording Market Nr. Bus stand Visnagar 384315, Nidhi sale Ower name :- Patel RAVI mobile no [protected], Office T.No.[protected].
Till dated washing machining not properly working. There are a lot of problem to run the washing machine. Many complaints for the washing machine repair have been registered (phonically )in...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — air conditioner chronic issue since purchase

 Anandhan Mani on Jun 19, 2018
Sir,
I am trying my best to stay polite here though most annoyed.Its been just 1 year (31/03/2017)since i bought AC of IFB brand from vasanth and co show room tuticorin but writing complaint for the umpteenth no of times saying AC is making this problem that problem..kindly check ur records for the details..though we ve received service after every complaints, the malfunction of the AC is just relentless..kindly change the new unit or do something to make AC work properly without any complaints..or else i am quoting it gravely i will ve to go for legal proceedings..i cannot sit and write...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — customer care executive misbehaved and refused to resolve the issue

 Parul Khani on Jun 19, 2018
I purchased an automatic washing machine 7kgs 4 days back and i called for demo. They are so rude and liars, their executive told us double prices for the pipes, trolley (Accessories of washing machine). When i enquired in the company they were at half prices and i felt bad. And as we did not purchase from him, he refused to come. Then again i was facing some issues in the machine, i called customer care, and their executive misbehaved so badly. He said we have sold the product, now we cant visit you, not our responsibility. He was like we cannot sit around for you to understand the product and...
Complaint comments  Read comments Complaint category Washing Machines

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