Respected sir,
I J.laxmi applied for car loan in IndusInd Bank, As I got 3, 50, 000 credited in my bank account.But in my loan account it's showing 3, 60, 000.I have explained this matter to IndusInd Bank via e-mail.But I didn't get any response from Bank. And also I'm unable to pay my emi's through my bank account, as their executive not updated my mach form. So you are requested to solve my problem as early as possible.
My loan account details are,
Loan account number: ATI00849C
Name: JANAPAREDDY LAXMI
BANK: INDUSIND.
Please do the needful.
Regards,
J.Laxmi,
Mob: [protected].
Gajuwaka, Visakhapatnam.
Oct 28, 2022
Complaint marked as Resolved IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2022
IndusInd Bank Customer Care's response Dear Customer,
We would like to inform you that amount financed for the loan ATIXXXX9C is Rs 360000 lakhs only. To be paid along with interest of Rs108720/- and total outstanding amount is Rs 468720. Hence, loan can be completed with 47 EMI of Rs 9973/- per month.
Further, we understand ACH mandate has been given from co-borrower bank account. However, the cancelled cheque submitted does not mentioned with the name of primary account holder. Hence, to register NACH we require a copy of the co-borrowers bank statement where mentioned their name.
We understand your escalation has been addressed and resolved up to your satisfaction. Should you require any clarification, please call us on[protected] or write to us at [protected]@indusind.com.
Regards,
IndusInd Bank Team
Sep 04, 2022
Updated by LaxmiJ Please arrange your executive to collect necessary documents from me, As l'm unable to pay my emi's through my bank account or any UPI accounts like phone pe...so please arrange an executive.
Regards,
J.Laxmi
Sep 10, 2022
Updated by LaxmiJ I didn't get clarification from your end about my problem, my bank account credited with 3, 50, 000(loan amount). How can you charge 3, 60, 000 from me.
Verified Support
Sep 13, 2022
IndusInd Bank Customer Care's response We regret the inconvenience caused to your banking experience. Please allow us some time to get back to you with an appropriate resolution.
Verified Support
Sep 19, 2022
IndusInd Bank Customer Care's response We wish to inform that this is a refinance deal and hence against a loan amount of Rs. 3, 60, 000 lakhs only the initial documentation charges, loan processing charges, TATA AIG insurance premium totalling to Rs.10, 000/-, have all been deducted and the balance has of Rs. 3, 50, 000 lakhs has been credited to your account.
These charges have been in detail shared in the welcome letter sent to you.
We understand your escalation has been addressed and resolved up to your satisfaction. Should you require any clarification, please call us on[protected] or write to us at [protected]@indusind.com.
Regards,
IndusInd Bank Team
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We regret the inconvenience caused. We request you to write to us at [protected]@indusind.com with elaborated concern to enable us to address the issue and provide the appropriate resolution to your concern.
Regards,
Team IndusInd Bank