Nov 30, 2019
Complaint marked as Resolved I have got the Bank confirmation from the Internet payment Gateway of Bank of Baroda along with the Merchant ID,
Amount, Transaction ID, Date of Transfer.
Then I approached the Intellipaat, But they denied as they denied, they told they referred Email-id, eventhough after providing all clear statements.(It took 30 days).
I transferred them 7 -oct-2019, but they received 9-oct-2019, but they denied they DID NOT.
After 3 days i have approached Intellipaat team.
Finally i approached CONSUMER FORUM, then intellipaat team responded in proper way.
They accepted that they received the amount.
Finally they REFUNDED my amount.
Thank you very much to CONSUMER FORUM Team,
Tejashwarao(Manager of Bank of Baroda) for your Quick Response and helping to resolve this compliant.
Thank you Intellipaat operations team.
Intellipaat customer support has been notified about the posted complaint.
Nov 19, 2019
Updated by Kala777 This compliant did not resolved yet, i did not know why the status is in resolved status
Verified Support
Nov 20, 2019
Intellipaat Customer Care's response Can you please tell us your registered mail id or order id.
Nov 20, 2019
Updated by Kala777 [protected]@gmail.com
Nov 21, 2019
Updated by Kala777 I have approached Bank of Baroda, they have raised a ticket.Then it took 7 days.
From Bank perspective they clearly confirmed that either Account holder will receive the amount or Merchant.
Account Holder did not receive any payment.we have contacted the Merchant(Intellipaat), they said they have not received.
Then we approached Bank of Baroda again, they forwarded it to INTERNET PAYMENT GATEWAY of Bank of Baroda.
Then Manager clealry confirmed with all details saying, INTELLIPAAT has been received the amount.
The same i have forwarded them, then INTELLIPAAT asked me MINI statement from Bank of Baroda(1st transaction) which has been failed and Mini statement from SBI(2nd transaction) which has been successful.
Even though after providing all details they said they have not received.
Then after approaching consumer forum, MAYUR and ARVIND from INTELLIPAAT, they confirmed that amount has been received.
They said, they are going to transfer the amount TODAY(21/11/2019).
Nov 21, 2019
Updated by Kala777 Dear Team,
I have Mini Statement that i have not received any payment. kindly don't close this issue.