Intex Technologies Complaints & Reviews

I have submitted my new mobile phone intex cloud s9 in intex service center due to screen damage on 16/1/2017. the service center given 7 to 10 days time to repair the product, but still they are unable to repair the display and touchpad and blaming the company to not providing available part for repairing. its 2 weeks now when i get the mobile its frustrating i dont have alternate available.
If you dont have the spare parts available then why the company manufacturing the product? i want my mobile or refund of the mobile. my job sheet no. is[protected]T001.

I have purchase intex aqua mobile but within 3 months its ear lead become dead when going to replace, customer care center creating a lot of problem.
firstly the customer care person is not available at the center as per commitment.
Secondly next concern person ignoring to replace even the lead is under 6 months warranty time and unaware of the replacement conditions
Thirdly making lead ear cover excuse making the worst service ever seen.
When all conditions fulfilled then asking of non availability of lead and started taking roughly.

All this making intex a wrost service provider. Will never recommend any body to any intex phone.

Intex Aqua 4G+ phone facing problems since purchased. I handed over the phone to service centre on 7.Jan.17 and they detected the problem in mother board and replaced it and that too I have no idea whether they have replaced it or not . And then handed over the phone to me on 21.Jan.17 and just after few hours the issues arrised and that same problems I was facing again. I again handed the set to service centre on 23.Jan.17 as it was holiday on 22.Jan.2017. They said the handset is dead and still the phone is them I request you to please see towards it as I am facing problems and kindly replace it with the same features phone or refund the amount.

I bought an intex aqua 5.5 VR from flipkart
the charger provided with the box does not work at all... neither does it charge my phone nor i can use the data cable to connect my device to any system... i need a replacement of the charger and data cable...
the socket pin of the charger are too short to get properly into the electric socket and it does not provide any kind of charge to the device.. the data cable don't show connection when i try to connect it with my pc

Maine intex ka aqua ace mini model liya hai. jiska IMEI no. [protected] hai . ye mobile maine 17.4.2016 ko magnet shop ki vile parle branch se liya hai. jiska bill no. VPM4/01677 hai. ye mobile ko maine 2 bar repairing me diya tha dono bar repair hone ke bad 3 month me wohi problem chalu ho jata hai abhi 3rd time maine usko repairing ke liye bheja hai . jiska magnet dadar ka job-sheet no. 5833 hai. main tisri bar repairing me diya hai shuru se hi mobile me yehi problem hai charging nahi hota hai aur hota hai to bahot slow hota hai . computer me usb se connect karta hu to mobile automatic bling karta hai aur uska touch bhi kam nahi karta hai. mujhe ye mobile badli karke dusra dijiye

I am having intex aqua genx, JOB sheet no[protected]T001 dated 7/12/16 for screen broken.
My phone send to noida head office for repairing. They said Resolution time 15days.
I have called 5 Times to customer care but every time status showing pending. I told him to send my phone back as it is without Repairing but not done.
How can I escalate this.
Please guide.
Name - Ravi Shrivastava

I buy my intex cloude string v2.0 mobile on december 2016, and my mobile is not working on january 24 2017, when I go to customer care they told me that my mother bord is damaged and they put a new mother board, but they told atleast 1 month time is required. What the hell intex ? Are you mad ? If new motherboard will place in my mobile then maximum 2-4 days is sufficient but you told me that 30 days above? my jobsheet no[protected]T001 name-jaydeep mohanty

I purchased intex aqua glam (champagne) mobile (iemi details:-[protected]) on 16-06-16.

First three months it's work good, but in october mobile has started problem in operating system,

From october to till date i have taken this mobile to service center 3 times and it is still with the service center now.
It has consumed my time, money and mental peace, i am really hurt by the unprofessional behavior of the service center response
As no one receives the customer care phone and the service center is also not giving any reply.

After all this torture i have complained in the intex customer care twice, the customer complain numbers are as under:

1. [protected]kdco
2.[protected]adt

Then we have raised a mail to intex customer care on 17/01/17 and also loged complaint through telecom on helpline [protected] (to nilu shukla)

The numbers of complaints yet not completed and we have contact to intex center manager as well area managers. named mr. chitranjan patel ([protected]) and mr. chirag ([protected]) both the great managers has not responded wherein mr. chitranjan was on personal leave and mr. chirag who is area manager has not responded call even not replied. after some times i got msg from mr. chirag that will call you next day. now till 2 days gone however there is no any response from the great area manager. this is how the company's executives gives there services to customers.

I am confirming by company since i first lodge the complaint that the company gives us a new mobile instead of this repair and defective pic and they keep mobiles from long times. earlier they repair mobile and given to us for use but the condition of repair is completely poor. the volume keys not working, touch screen issue, and the cover is also not fitted well.

We have approched to intex dealer, intex representatives but we didnt get any prompt response till date.

Pls proceed my complaints to top management so that they will realize and understand wht is going on at dealer and ground level.

Its sad to note that i have been following up with your pune customer care centre for the past 15 days. The standard answer is that the co is facing shortage of batteries and hence are unable to supply the same.

When u manufacture and sell mobiles it is the duty of the manufacturer to make sure that accessories are made available to the customers.

Your service is very poor and pathetic. You cannot match the services rendered by samsung and other manufacturers.

It was a very gr8 mistake on my part to buy your product. Next time will keep in mind not to buy substandard products.

I ordered fitrist pulzz it comes with in built vibration problem, than i submit it to nearest service center which is 60km away from here than they took 2 months and replace my band with new one that is completely not working...

My friend bought and gifted me a intex aqua s7 mobile last week as on 15 jan 2017... But the display was damaged... So i contact to the nearest customer care centre they told that they can't do anything and it not come under warranty it seems... And the company staff was not responding clearly and i'm sorry the way he spoken is too bad and it's hurts a lot but with in a week how it is possible it will not come under warranty... I'm from coimbatore vadavalli... Sorry i need a solution an clear solution and i want to a solution to replace or to refund the amount that i spend and i need result for my hurting manner about the company people

Sir,
This company have no policy jab bhi phone lagaoo kaha detay hai sir abhi aapka phone ka Motherboard company se nahi aya, 10 deen aur lagengay fir 1 week aur lagega, Guys never purchase this 3rd class company ka SmartPhone.

As i submit my mobile phone for the repairing company took a lot of time for the repairing and at the end company provide me fully changed cell phone all the features of the phone has been changed all the original parts of the phone have changed in to local part.
i belong from poor class family, when i complainig about the crime the they shout at me.. after that i am here for the complain .

This mobile is not working properly.
The intex mobile issues is GPRS Internet Connectivity, I-Con Not Showing, Sound problem and heat on charging.
I'm going service center and mobile waha diya.
He said coming 5 to 7 days and your mobile ok aur mobile le Jana.
But 20 days gone mobile abi tak thik nhi huaa.
How to do?
Please help me..
Thank you sir
Mo. Ismile
Mob.- [protected]
Address- Laxmangarh sikar Rajasthan

Dear Sir/Madam,

This is to bring to your notice that on 15/12/2016, I had give up my mobile phone in intex service center in that day te say to me you come next week.when i going for receive my phone i found bad condition what ever condition given before and then they again issue job sheet([protected]) in 30/12/2016, then again say you come next week again i going for receive my phone then they say that so many problem so you phone issue is not yet solved so you come next week i say ok but next week it’s must be solved. they promise to me it’s conform solved in next week sir.again i going for receive my phone after 15 day that time also say that you come next time.

Regards,
Umesh Kumar Singh

Service Center Address –
Computer Gallery Services, 6 C.R. Avenue, 1st Floor, Shop No-127, Kolkatta, West Bengal, India. Pin Code-700072

Hi

My name is Manoj Roy. I would like to bring this issue that I have a Intex mobile model Cloud 4G Star. The battery got swollen right after one year of purchase for which I submitted the phone in Intex Care Center C/O Technocare Solution Pvt Ltd Lajpat Nagar, New Delhi on 19/12/16. The one completes today and the battery is still not in their stock so for. Every time I call the center they directly say to complaint to customer care of Intex and even the customer care of Intex replies the same answer that they do not the battery in stock. I have no clue how could this happen with whole Intex.

I have been without the smart phone since then and there is no hope for battery so far. My Jobsheet number is[protected]T001

I will be thankful if the problem get resolve soon.

Regards
Manoj Roy

22/10/2016

name of service center ct - v care service center thane.

i am not satisfied with the product its more then 2 month for resolving complaint 1 time i have give to repair after that i saw at still display was totally different color, battery also getting discharged with in 4hrs.

tomorrow again (17/1/2017) i am submitting my mobile.

so kindly refund my money or give me replacement for the product

pls treat this mail as a final confirmation

[protected]@gmail.com

Complaint id [protected] i have given my speaker to service center many days ago but still problem not solved service station very far from my home i two time visit there but they not behaving properly kindly solved my complaint i hope i get my problem solve
With regards
Ahil

I have bought Intex Aqua PowerPlus 1yr back, After 10 months It shows charging problem, it is not charging on its own charger. if it is charging just after 20 min it is showing that not charged. I have face many times. even from last 2 months I did not see my phone on full charge. sometimes it is showing as charging but it is actually not and % remains same as it is even after hours.
Sometimes the charging % get down after out the charger it goes down to 1% from 32% even in minutes. Intex company should take back these phones and give back a new one. OR people should lodge consumer complaint against this company.

Dear sir,
We buy led tv on date 5 December 2014 for our school ZPPS Jalgaon Mete.But today our led tv not taking power.So please repair our led tv in warranty as possible.