KFC India Complaints & Reviews

Placed an order for 3* 5 in 1 rice bowl and popcorn chicken and asked for delivery to an address... They responded saying.. Order has been placed and delivery would take time around 30 -40 minutes... We just waited and then we received the call saying for delivery you need to make an order above 1500... So we cant deliver this order.

What's happening... There's nothing mentioned for delivery conditions or terms that order bill...

The plastic Sauce pouches that u give are useless, u need some bodybuilders or some very strong guy to open the pouches I think if that is rectified then KFC will be much more bigger and much more profitable, it took me almost 10min to open up the pouches, I think instead of pouches u should keep the sauce at one place, so whosoever wants can push a button n can take how much ever he/she wants...

Hi team,

Sharing recent experience

Date: 31 march 2016
Order # 1904
Delivery location: electronic city

Issue: service & availability of food

Was trying to place an order for over 30 mins due to some server issues transaction failed multiple times!

Called up the customer care for assistance only to know that store was out of burgers at 2030 ist
br...

Hii.. Last night I visited to kfc patna. But there were so many problems I faced .. I feel the waste of money completely. I am very upset with your employer at kfc gandhimaidan
. The staff not serve me burger on table and seeing me just like a seniors boss.. And so bad quality of food.. The all food are poor quality food. My contact no. Is [protected]., the chicken was foul smell.and burger became cold ....

Hi - I ordered food at KFC (Hi, your Order No 5648 of amount Rs.502 has been dispatched and will be delivered shortly. KFC Delivery) and I got this message at 1607Hrs - Now as I am writing it is already 1712Hrs - My only question is why are you fooling the customers by saying 30minutes - And if it did take that much time why wasnt the same conveyed to me - I would have not ordered - Your call centre says that the store manager will call -...

I'm winner o[censored]r tweet shop contest. Your services at Wave Mall Jammu is very poor. Really very bad experience with u guys, it always happens, ur staff talk rudely . Your staff is saying this is not a KFC outlet and the coupon code u provided to me, they r saying is not valid at Wave Mall Jammu. U gave me a fake coupon, this is what u do with your customers. u're making fun of me, u think im fool. I regularly come to ur KFC...

Dear sir, This is to inform you that i am highly disappointed with the services, few days back i placed an online order of 8 pcs bucket with mayo sauce but when i checked my packet mayo sauce was missing. I made complaint to KFC customer care and the manager of the outlet (KFC INDIRA NAGAR, LUCKNOW) they apologised for the mistake and for a compensation they made my next order complimentary, but when i called up manager in order to place...

Placed an online order[protected]placed on[protected]:20:17) ( New Bel Road Store ) Store called me after nearly 25 min to let me know that the burger is not available. Excuse given was of multiple orders from other customers. This is really unfair that I am getting an order I did not want and you are not able to refund. Also the burger given was cold. I am extremely unhappy with this treatment....

Hello Team, I had an incident here in Hyderabad, Inorbit mall KFC outlet. here my card was used twice for similar transaction. I contacted them and one of the managers here with the name "Mr. Ashish Jha" and was rest assured about if the same is not reverted with in 15 days of the transaction they would help me return my money. Later on contacting him on several occasions i was given an excuse as to he is not there in the outlet...

Venue: Jalandhar (Punjab) G.T road (near Haveli) Problem/Issue: Credit Debit card does not work. What I get from staff is that the network provider didn't showed up. If debit/credit cards are not working in the area, how do you guys earn? I mean debit/credit cards are the basic mode of payment after cash and if someone shows up with a card instead of cash, you guys are simply going to say NO. This ain't customers fault that your debit/credit...

I am writing to formally raise a complaint regarding a highly disappointing experience with my recent food order placed through your website.

Order Details:

Order Number: [protected]

Order Date & Time: 04/06/2025 at 8:10 PM

Estimated Delivery Time: 8:50 PM

Despite receiving confirmation and waiting well beyond the expected delivery window, my order was not delivered. I attempted to contact your store manager, Mr. Subhodh ([protected]), multiple times (more than five calls), but he did not answer or return my calls. Eventually, he responded only at 10:00 PM, claiming that the order had already been handed over to the delivery partner. By that time, my family and I had already finished dinner.

This level of customer service is extremely unprofessional and reflects poorly on KFC’s commitment to customer satisfaction. The lack of communication, accountability, and delay in response was both frustrating and disrespectful.

I am requesting the following:

Clarification on what happened to my order.

A full refund for the undelivered order.

An official apology for the inconvenience and rude behavior encountered.

Due to this experience, my family and I have decided not to order from KFC in the future.

Please treat this matter with urgency and respond at your earliest convenience.

I placed an online order from the KFC Tilak Nagar outlet on 4th June 2025 via the KFC App. While I correctly entered my written delivery address as Tagore Garden, the KFC app automatically assigned the map location to Pacific Mall, which is incorrect and not my intended address.

As soon as I noticed this, I contacted the KFC Tilak Nagar outlet. They connected me with the delivery executive, to whom I politely explained the situation and requested delivery to the correct address. However, the delivery executive refused to deliver the order, even though Tagore Garden is quite close to Pacific Mall.

As a result, I did not receive the food I had paid for.

I also attempted to raise this issue via the KFC India customer support website (https://feedback.kfcindia.co.in), but the site was not working properly. It showed errors and would not allow me to submit the complaint form, making it impossible to report the issue through the official channel.

This incident has caused me inconvenience and reflects poorly on KFC’s delivery system and customer support services. The root cause was a technical glitch in the app, not a customer error.

⸻

I request the following:
1. Immediate cancellation of the order
2. Full refund of the amount paid
3. Rectification of the app’s location error
4. Better support and flexibility in handling such genuine cases

⸻

Requested Resolution:
✅ Full Refund
✅ Technical fix in the KFC App
✅ Improved customer service response

⸻

Name: Abhijith KS
Email: [protected]@gmail.com

I placed an order for a bucket meal on 7th May from your outlet at:

KFC RBD Mahagun Mall, Vaishali
Shop No. FC-7, Third Floor, Mahagun Metro Mall,
Plot No. VC3, Sector-3, Vaishali
Phone: [protected]

However, due to an issue with the delivery person, the order was not delivered. I was advised by the restaurant staff to cancel the order, and I was informed that the refund would be processed within 2 days.

As of today, 12th May, I have not received the refund.

Kindly look into this matter and initiate the refund as soon as possible.

My wife had placed online order via website from her cellphone on Sunday, 18th May 2025 around 8:30 PM IST.
Online UPI payment was done however order was NOT successfully placed. Amount got deducted from my account for amount Rs. 694.25.

When we spoke to centralized customer care executive, complain was registered under my wife name [Renuka Sharma].
We were being told that someone from the concerned team will get back to us or amount would be reversed however nothing has happened so far.

We even visited KFC outlet in Kopar Khairane, Navi-Mumbai and store person confirmed no orders were received from and I was asked to place another order.

I am reachable on my cellphone number mentioned below if you need any further details from my end.

I would sincerely request you to please initiate the reversal process for online UPI payment made whose details are as below.

• Online UPI payment made from : HDFC Bank with Paytm as payment gateway
• Online payment made to : Sapphire Foods India Limited
• Amount: Rs. 694.25
• Transaction Reference Number:[protected]
• paytm[protected]@ptybl-YESB0PTMUPI[protected]Oid973df1720dfd458

Attached is the SNIPPET of the online payment made.

I also contacted Pradnya Bhuvad [+91-[protected]] for Payment reversal but no assistance has been provided so far.

Kindly assist to resolve this issue. Many thanks in advance for your help and time.

Regards,

Sanjeev Sharma

I am filing this complaint regarding a payment issue at your Seelanaickenpatti, Salem branch. On April 4, 2025, I placed a food order using the self-ordering machine at the branch and completed the transaction through UPI. The amount of ₹903.00 was successfully debited, but the order was not fulfilled.

The branch receptionist acknowledged the issue on the same day and assured that a query had been raised regarding the failed order. However, even after 16 days, there has been no refund or communication from the branch or the customer service team.

Payment Details:
Transaction Date: 04-Apr-2025
Payment Method: UPI
Transaction ID:[protected]
Amount Paid: ₹903.00
Refund Details Requested:
Account Holder Name: Tharany Balasubramanian
UPI ID: [protected]@okhdfcbank
Account Number: [protected]
IFSC Code: KVBL0001785
I have attached proof of payment and the query details raised on the same day. Despite several follow-ups, no resolution has been provided.

I request the concerned authorities to look into this matter urgently and initiate the refund process without any further delay.

Desired Resolution: Refund ₹903.00 to the mentioned UPI account.

I tried ordering via the KFC website and tried to pay via UPI . The money got debited but the order did not show up in the app nor came up with the restaurant.
So I tried re ordering but the same happened again . So my money got debited 2 times without any order confirmation.

Store : KFC Viluppuram - Kottakuppam
110-A ECR Road, JASPA Complex, Kottakuppam Roundtana, Vanur Taluk, Kottakuppam, viluppuram, Tamil Nadu, 605104, IndiaMap

Placed an order with KFC on 23rd April 2025 at 09:15 pm and paid Rs.458.01 through transaction number TXN ID : FMPIB[protected].
Payment was done to Yum Restaurant India Private Limited yumresta.[protected]@icici
However order was not placed and no money was returned.

Do not know what happened .

Kindly help us in getting this cleared.

Request a refund.

I have ordered from kfc app and my money got deducted of amount 457.96/- and after contacting a number of times to customer care . None had received my calls and I'm getting worried of not getting my refund.

UTR number[protected]
T2504232040340159239128.
Please refund my money

Dear KFC India Customer Service,

I am writing to complain about an issue I encountered while trying to place an order through the KFC India app at approximately 21:06 pm on 16th April 2025.

I completed the payment of ₹838 using Google Pay, but unfortunately, no order was generated or confirmed. I have attached a screenshot as proof of the successful payment.

My transaction details are as follows:

Transaction ID/Reference Number: UPI Transaction ID:[protected]
Date and Time of Payment: 16th April 2025 at 21:06 pm
Amount Paid: ₹838
Payment Method: Google Pay

I would like to request a full refund of the amount as soon as possible since the order was not processed. Please investigate this issue and initiate the refund process at your earliest convenience.

You can reach me at sidharth[protected]@gmail.com for any further clarification.

Thank you for your time and attention to this matter.

Sincerely,

Dear KFC India Customer Service,

I am writing to complain about an issue I encountered while trying to place an order through the KFC India app at approximately 08:47 pm on 9th April 2025.

I completed the payment of ₹458.01 using Google Pay, but unfortunately, no order was generated or confirmed. I have attached a screenshot as proof of the successful payment.

My transaction details are as follows:

Transaction ID/Reference Number: UPI Transaction ID:[protected]
Date and Time of Payment: 9th April 2025 at 08:47 pm
Amount Paid: ₹458.01
Payment Method: Google Pay

I would like to request a full refund of the amount as soon as possible since the order was not processed. Please investigate this issue and initiate the refund process at your earliest convenience.

You can reach me at vishal.[protected]@gmail.com for any further clarification.

Thank you for your time and attention to this matter.

Sincerely,