Hello sir, i am anshul jain, i registered at kissht from no. [protected] and [protected]@gmail.com... I took a loan whose last date of repayment is 2nd april 2020but i tried to pay on 1st april twice through bhim but on both occation status of transaction is pending then i paid your repayment through card but on pending transaction amount is debited too from my account... And that pending status is approved today as u done my repayment through card earlier i need that approved payment through bhim back i am attaching all important document
Kissht customer support has been notified about the posted complaint.
Apr 04, 2020
Updated by Anshuljain1855 Please solve my issue u m trying to contact with executive through email, calling, message on wtsapp but no response ...facing too much problem
Verified Support
Apr 05, 2020
Kissht Customer Care's response Dear Anshul,
Thank you for sharing your concern with us.
As we can check the statement shared by you on our email id [protected]@kissht.com, your payment has been reversed back to your account.
Please find the attached file for your reference.
For more information, reach us on [protected]@kissht.com
Have a pleasant evening!
Apr 05, 2020
Updated by Anshuljain1855 You can also see that in my statement there are two BHIM upi transaction which is done to kissht whose transaction I'ds are
1st Transaction I'd :[protected]
2nd transaction I'd :[protected]
Both transaction is pending at 1st april and not reflected ay kishht account .
But I must have to pay my repayment before 2nd of april that's why i paid repayment through card whose transaction I'd is
Transaction I'd:[protected]
So my concern is that the reversal of amount you showed me is of transaction I'd :-
Transaction id :[protected]
And my concern is that I paid you twice one with debit card and one of which two transaction which are pending at BHIM is also confirmed on 4th april 2020. That means I paid you twice one with BHIM and one with debit card both transaction I'd are
Transaction I'd:[protected]bhim)
Transaction I'd:[protected]debit)
You can check this in my statement also check in your account that you receive with two transaction id but I have to pay only once
Apr 05, 2020
Updated by Anshuljain1855 Correction in above text
Sorry in above text reversal amount is of transaction I'd
Transaction I'd:[protected]
Apr 05, 2020
Updated by Anshuljain1855 By mistake I wrote the transaction I'd which paid to you in place of I'd of transaction of which amount is reversed in my account
Apr 05, 2020
Updated by Anshuljain1855 In this screenshot of bank statement I mark transaction with STARS are trnsactionswhich are completely transferred to you.
transaction which are reversed back in my account on 4th april is marked with RED DIAMOND
It will make you easy to understand that two transaction which are completely transferred to you ...
Apr 05, 2020
Updated by Anshuljain1855 You can also check with your account statement that two transaction completely done to you whose transaction I'd are
[protected]
[protected]
Apr 05, 2020
Updated by Anshuljain1855 And you told me about reversal of amount whose transaction I'd is
[protected]
Apr 05, 2020
Updated by Anshuljain1855 And yeah the amount which is paid through debit card is of Rs. 3067 due to Rs 45 extra charges of paying through Razorpay or debit card
And amount paid with BHIM is of Rs. 3022 which is amount of repayment of loan
Apr 05, 2020
Updated by Anshuljain1855 I am also attaching screenshot of both transaction done to you from BHIM
In both transaction one is approved and one is failed and reversal of failed transaction is done on 4th april
Apr 06, 2020
Updated by Anshuljain1855 Even when i complained to BHIM of approved transaction done to you...then they also texted me that amount is transferred to merchant account. I am attaching screenshot of their reply
