Dear kishtt team,
This in regard to the process of having a communication with me, your telecallers are marked with spam by default and i cannot change the same, i have an international cellphone, in regard to make a communication with me please drop an email for the same. I told one of your telecallers to please mail me for the same but didn't and used words like "hum apke naukar hain kya", "humara kaam apko call karke apki lena hai".
Today, the spam has increased to a level where one of your tele callers have started to extort the loan which i took from you guys, actually called my 7year old friend, whom i'm not even in contact with. Because you took my contacts and started to defame my character, i have all the calls recorded as proofs which i'll be showing in the court.
There is a mandate in the court which properly states compensation for mental anguish and defamation of character, also includes harassment for the same. Make fair practices to recover your debt. You cannot socially find my friends and tell everybody i took a loan? Probably incurred a loss to my privacy concerns which i will never accept. That's the worst thing your telecallers can do.
The telecallers are rude, abusive as i have proofs & have no respect for the client, what company are you running? Mr. Vishwanathan (One of the board of directors) has hired people to harass other people?
See, please make fair practices of recovering the debt i took, you cannot disturb my family/friends in regard to make a communication from me.
I tried emailing your team, but no one replies, tried talking to customer care but no one answers. (I have proofs)
If you will try to make an effort to disturb my family/friends, the thing which will happen to you, will not be good. Please understand the same.
On the behalf of the proofs i have and also stored the same to file court case for the people here disturbed with your bad practices. Though the loan which you gave was just inr 4, 000, now it's my turn to bring in the same torture for your board of directors and you.
How dare you steal my data (Privacy laws)? How dare you went to my contacts to mentally agonize them (A serious case of harassment)?
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Indian data privacy laws and eu gdpr
These 2011 rules only apply to body corporates and persons located in india. Section 43a of the it act explicitly provides that whenever a corporate body possesses or deals with any sensitive personal data or information, and is negligent in maintaining a reasonable security to protect such data or information, which thereby causes wrongful loss or wrongful gain to any person, then such body corporate shall be liable to pay damages to the person (S) so affected.
A list of items has been provided which are to be treated as “sensitive personal data” which include passwords, biometric information, sexual orientation, medical records and history, credit/ debit card information, etc. But any information which is freely available or accessible in the public domain is not considered to be sensitive personal data.
Anybody corporate seeking such sensitive personal data must draft a privacy policy which has to be published on the website of the body corporate, containing details of information being collected and the purpose for its use.
The body corporate must establish reasonable security practices for maintenance of confidentiality of such data, obtain consents from persons for collecting such sensitive personal data for lawful and necessary purpose.
The purpose must be clear and information used only for such consent as given and data to be retained only till such time as needed.
The 2011 rules also provide grievance office who shall be responsible to address grievances of information providers within 1 month for resolution of such grievances. Body corporates must have an audit of the reasonable security practices and procedures implemented by it by an auditor at least once a year or as and when the body corporate or a person on its behal[censored]ndertake significant up-gradation of its process and computer resources.
The punishment for disclosure of information in breach of lawful contract and imprisonment under the it act may be for a term not exceeding three years, or with a fine which may be indian rupees 5 million or with both.
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Mental harassment
Whoever intentionally insults, and thereby gives provocation to any person, intending or knowing it to be likely that such provocation will cause him to break the public peace, or to commit any other offence, shall be punished with imprisonment of either description for a term which may extend to two years
Regards,
Aditya arora
Apr 8, 2020
Complaint marked as Resolved
Kissht customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2020
Kissht Customer Care's response Dear Aditya,
Please accept our sincere apologies for the inconvenience caused to you.
As per our discussion on call, we have successfully resolved your query.
Have a pleasant day!
Please see the message details .when you have not deducted amount from account then I have paid through UPI EMi on the same date then why have you deducted amount RS 349
Please see the message I had received same date from your official kindly initiate RS 349