Konkan Railway Complaints & Reviews

Reminder I and Copy of Complaint I Mr. R N Sawant Mapuca Goa have written a complaint through your complaint book at THIVIM station against the ticket booking staff Mr. Jadhav on 08.09.2014 whose talk was very rude and insulting. He gave me VERY bad words and also told me to go for begging to get change of Rs. 500/-.He after abusing me threatened me that he would kill me when I asked for a complaint book and told him THAT THIS IS NOT THE LANGUAGE OF KONKAN RAILWAY.. He also said that you Goans are nothing but beggers.This incident took place at 6.30 AM when I wanted to take a window ticket to go to Mumbai by Netravati Train. The matter was brought to the notice of the Station Master but he expressed his helplessness . I believe you have not initiated any action in this regards. I hereby request you to let me know your office decision of action taken against the staff by 22nd Sept failing which I shall be forced to file Police complaint against the said staff and give vide publicity in the local newspaper. I request you treat the MATTER AS MOST URGENT. R N Sawant [protected]

i book my hero honda pleasure via luggage from nagpur to mangaon but not recieved yet ..what should i do now... i called luggage office of mumbai cst they said that luggage send via konkankanya exp..but my luggage not unloaded at mangaon and directly reached at madgaon(goa) now what shoud i do??? plz provide madgaon parcel office no my details name-vinod sukhadeve mob-[protected] pnr no-[protected]

I had booked 4 tickets for return journey from Ratnagiri to Thane from Dombivli reservation window as per particulars here under: Train No.:11004/Rajya Rani Express. Date: 24/8/2014. Ticket No.: 62724836. PNR No.:[protected]. SL coach S2- seat No.:18, 19, 21, 22.Reservation fee Rs 80/- & Total fare Rs 860/- boarding at Ratnagiri schedule departure on 24/8/2014 at 21:20 Due to derailment of goods train between Veer & Karanjadi station on early morning of sunday i.e. on 24/8/2014 our train was delayed by 12-14 hrs.But our urgent work at Mumbai on 25/8/2014, we had to return back as early as possible from Ratnagiri & hence we accepted to journey with ST bus. After returning at Dombivli, I visited the ticket window for cancellation of the same ticket, they refused to refund due to late submission even though the train had not arrived at Thane station.Kindly do the needful.

I traveled to GOA in April and the train got cancel in between the journey at chiplun. Full refund was given to passengers having window tickets at that time itself and those having internet ticket like me were been told that we will get refund directly after filing TDR. But till date i have not received my refund. Transaction Details PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On: 4-4-2014 Class: CC Internet Service Charge: Rs 22.47 Date Of Journey: 14/4/2014 Railway Zone: KR Bank: Union Bank Total: Rs 1602.47 Train No: 12051 Ticket Charge: Rs 1580.00 From Station: DADAR(DR) Quota: General To Station: THIVIM(THVM) IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai Ticket Details S Name Age Sex Coach Seat Res- Status 1 Arun Khedia 29 Male 0000/ Booked 2 Priyanka Khedia 27 Female 0000/ Booked TDR Details Reason For TDR: Train Cancelled. TDR Status: Reference No: ekt[protected] TDR Zone: KR TDR Filing Date: 15-Apr-2014 Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00 . You can see the details above. Regards, Arun Kumar Khedia.

To Team Konkan Railways,

This letter is with regards to the extremely low and substandard quality of food supplied in Konka Kanya Express (Train No: 10112) from Madgaon to CSTM on 24th July, 2014.
Please make a note of our details:

Train: Konkan Kanya Express (Train No: 10112)
Date of journey: 24th July, 2014
Source to Destination: Madgaon to CSTM
Coach: 3-Tier AC
PNR Nos.:[protected],[protected],[protected]

The following food items served to us from the Pantry very extremely substandard in quality and inappropriate for consumption. The food was just not in condition to be eaten by any person.

Compliant booklet no. 9761: Vegetable Pulaav, Paratha and Curd
Compliant booklet no. 9762: Chicken chilly, Packaged Water Bottle, Vegatable Pulav, Paratha

Other food items supplied from Pantry in our coach were also extremely substandard.
All other passengers did a verbal compliant about the bad quality of food to the then Pantry Incharge - RAMU SINGH.

RAMU SINGH was extremely rude to all o[censored]s and kept on arguing with us for over an hour and kept refusing to give us the Compliant Book to register a compliant against bad food.
When threatened by us to lodge his compliant to Ratnagiri Station Master, only then did we receive the Compliant book from RAMU SINGH.

We as regular passengers of Konkan Railway do not expect such pathetic catering service to the passengers as it is the question of health and well-being of all passengers. The above experience has caused a lot of nuisance to all o[censored]s.

I Subhash Samant am writing on behalf of me and my 2 other co-passengers. I have attached copies of complaints registered by us (Nos. 9761 and 9762) and signed by RAMU SINGH for your immediate action.

Please take a serious note of this pathetic food supply in Konkan Kanya Express and update us with what action you will be taking against all the bad experience we had to go through because of shoddy food service and rude behaviour of the Pantry Incharge.

Please reply back to me on [protected]@gmail.com

Look forward to hear back from the team.

Regards,
Subhash Samant
(Also on behalf of Bhalchandra Bhide and Umakant Jagtap)

Day01...01 st july 2014) time table information display board Madgaon railway station displays the timing of kulem - vasco passenger ETA -0747 HRS, but train arrives at madgaon at 0715 hrs without any announcemnet and Surprisingly departs before ETD Day 02 (18 July 2014.) ... as per same display board at same station (madgaon), once again ETA of kulem -vasco passenger is 1348 hrs And train arrives at 1315 hrs without any announcement and Departs before ETD. MY STANDING...I ArrIved at madgaon railway station at 1205 hrs on 18 July 2014 by Konkan kanya ex. went to platForm no 1 and purchased tIcket foR vasco and confirmed the ETA of kulem Vasco passenger, it was 1348 hrs. I Waited for oNe hour foR train oN plateform no 1 at arroUnd 1315 hrs train Arrived on plateform no 2 without any announcement, i couldnt board the tRain bcoz of different plateform! When I informed to on duty station master, surprisinglY he said he is aware of the wrong Inforfation displayed on the board

I am a frequent traveller by this train from the Karmali station. During my journey on this route I have noticed that the train runs peacefully, without much of wait listed/general ticket passengers up to Chiplun, and once the train reaches Khed, lot of passengers with general compartment ticket enter the sleeper class and argue with the reservation passengers. They literally force the passengers to seat, if they are sleeping. They do not allow 3 people to occupy one seat, specially some of the gent passengers pass comments, make fun, and finally six to seven people adjust themselves onto a seat. They climb the upper birth and seat there. They block the way to toilet, even stand in the space between the seats. All the requests fall on the deaf years and the journey from Khed till mumbai becomes a nightmare. and after Khed no ticket checker is ever seen. The crowd is so bad, that there is fear that someone can die due to suffocation. The ticket charges for sleeper class are same as night train, but most of the passengers, can neither sleep nor seat comfortably after Khed. Please help the long distance passengers with confirmed tickets to enjoy a comfortable journey, by taking strict and immediate action on this problem.

I booked the 6 tickets on 26/02/2014 in train no. 12051 JANSATABDI EXP. from THANE to MADGAON for the date 14/04/2014. The PNR no. of the same is [protected]. The same train was terminated on CHIPLUN station on14/04/2014 due to derailment of goods train in the morning at UKASI station and passengers are told to take refund of their tickets by the 'STATION MASTER' of CHIPLUN. On enquiry on ticket window I was told that as your's ticket is E- TICKET we cold not refund U and U have to aply on-line for the refund. On 19/04/2014 I filed TDR for the same n also emailed to IRCTC regarding the same. The ref.no. is ekt[protected]. Unfortunately from last 2 days I tried to contact on custmer care of KONKAN RAIWAY no one is responding.

My husband and I booked tickets for journey from Thivim to Nasik Road as per particulars hereunder:- Train No.04013/VSG NDLS A/C EXP. DT. OF JOURNEY 19th Jan. 2014 Coach/ Seat Nos. B/7 Nos. 2 & 7 confd. berths The train was supposed to reach Thivim Stn. on 19th Jan.2014 at 10.15 P.M. When v reached the said platform we were told that the train scheduled to leave from Vasco at 8.40 p.m. on 19th Jan.2014 would leave 5 hrs. late rescheduled) at 1.30 am NEXT DAY (20.01.2014) v where on the platform in the bitter cold from 9.30 p.m upto 4.00 a.m. (20.01.2014) as the train began running late from Vasco itself. What is the use wasting money on AC class when v could not sleep on our berths till past 4. a m.? The train kept running late still further and reached Nasik Rd. at 6.23 p.m on 20.01.2014 when official time is 11 a.m. Due to this inordinate delay some important Banking financial transactions could not be done by us putting us into great inconvenience AND LOSS OF INTEREST ON THE AMOUNT FOR ONE DAY. V ARE SENIOR CITIZENS AND DUE TO YR. UTTER NEGLIGENCE WE UNNECESSARILY SUFFERED PHYSICALLY, MENTALLY AND MONETARILY. We call upon you to refund our total fare amount of 1202.47 (online Reservation) and also compensate us for the monetarily loss of Rs. 2000- (loss of intt on Banking transactions and cost of meals etc). Half way thru the journey there was no water also. Is this the service to passengers from your Railway? If our demands are not met v will have to take further appropriate legal steps, which please avoid and settle our demands.Send your refund voucher/cheque to :- Mrs. Clara Morais 10 Amlyn Apts. CHS, ]Jail Rd. Nasik Rd. 422101(M.S.) Thanking you, Mrs. Clara Morais

Despite several complaints no cognizance is taken by the railway authorities to clean or fumigate the compartments to eradicate the menace of swarming cockroaches. I was travelling from Ratnagiri to Thane on Jan Shatabdi on 27th Dec 2013 (PNR No. [protected]/ CC class ), when dinner was served by the railway caterers on the small attached table there were cockroaches everywhere. The site itself was so repulsive that no wonder next day some of our family members had stomach upsets probably due to food brought at Ratnagiri and kept in unhygienic condition. It is unfortunate that one of the largest railway network in the world does not give primary importance to cleanliness and hygiene. Pramod Mankar

many time i was complaint to konkan railway by email there is no facility to handicap passager at sawantwadi road railway station. if i want to reservation of railway ticket for, handicapp quota i want to go at kudal railway station because at sawantwadi rly station no facility for centralise Reservation system
2) there is no proper announcement of HANDICAPP compartment
all railway staff of sawantwadi they dont know exact position of handicapp compartment

pls pay attentions of KONKAN RAILWAY and solve the problem earlier as possible.

thank you

vinod

Dear Sir,

I was travellling with my wife in 3AC from Mumbai (LTT) to Mangalore (MAQ) on the 24/03/12 vide PNR No.[protected] (Train No.12619-Matsyagandha Exp.) was surprised to find cockroaches in our compartment B2 - seat No. 49 & 50 and same on return we found mini rats/mouse inside the compartment 2AC from Mangalore (MAQ) to Mumbai (LTT) on 26/03/12 vide PNR No.[protected] (Train No.12620-Matsyaganda Exp.) in compartment Coach A1 - seat No.25 & 26. Will the Kokan Railways ever improve and give a proper service when the rate have gone up on the said budget and to our countries dissappoint there some foreigners in the train also who was totally astonised with the sight of the mouse which is a shame to our country."KONKAN RAILWAY OFFICIALS PLEASE WAKE UP"

Satish H Puthran
Chembur, Mumbai-89.

Dear Sir,
WE 2 ladies board the MADGAON PSSR (Train No: 56640) in MADGAON to travel to Udupi on 09.10.2011. In CANACON station some ladies boarded into ladies compartment. They have some packets ( I suspect it may be drugs like heroine etc) and some bags. They throwed the packets here and there above the lugauge space. and also kept those bags below the seats all over (but not with them where they are sitting.)
One lady is...

Dear Sir,

In last few month passengers of Konkan Railway are suffering from big problem. Because Railway has not started a single train for Konkan region people from last 10 years, and the time for same is came now, one more passenger & one more superfast train for Konkan region has to be started now. Essential time for the same is also mentioned here for your information. Many long route trains are started on this route & they are definitely essential. That train must be a superfast & can not get halt at all station in Konkan region. But all the trains must get at least two halts in Konkan region and i.e. Ratnagiri & Kudal. Kudal is middle station between Kankavli & Sawantwadi & it is also nearest station from the city. Kudal is also centre point for Kankavli, Sawantwadi, Malvan & Vengurla, especially for complete Sindhudurga district. So priority superfast trains must get halt at Kudal rather than Kankavli or Sawantwadi. All other Express trains must get halt at Chiplun, Ratnagiri, Kankavli, Kudal & Sawantwadi stations in Konkan region. Time to reorganize the timetable of Konkan Railway has come now. And suggestion for the same is given here with for your information. While reorganizing the timetable few things must be taken under consideration.

All long route trains must halt at Panvel, Kopar & Vasai Road stations. This will allow the passengers from Western, Central & Harbor line to travel by these trains. Regarding Kopar station, length of this station has to be increased & till then all these trains have to be stopped twice. But halting these trains at Kopar station will allow the Passengers from Dombivali to Badlapur region to travel from these trains. This will reduce the pressure from Konkan Kanya, Mandvi & Janashatbdi Express. Timetable of Konkan Railways trains must be displayed properly on Vasai Road, Kopar & Dombivali & Panvel stations. And it should also announce in local news papers as it is enclosed, then only all passengers come to know about it. With giving additional halts at Vasai Road, Kopar, Chiplun, Kankavli, Kudal & Sawantwadi to all these trains, these trains can run daily instead of twice or thrice in week. Even if Rajdhani Express on this route can make daily train, by giving an additional halt at Kopar. This can give two way additional passengers to Rajdhani Express & all trains running towards Gujarat, Bikaner & Amritsar. I.e. Kopar towards Vadodara, Ahmadabad, Delhi & Kopar towards Konkan, Goa & other South region. But reservation from Kopar to Ratnagiri, Kudal, Sawantwadi & Madgaon & Kopar to Vadodara must make allowed for all these trains, including Rajdhani Express. Karvar Superfast Express, Garib Rath Express & Rajdhani Express should make daily with immediate effect with suggested changes.

These changes can easily solve the current problems. Because, political leaders do not have any concern with the general public’s legal issues, they are just involved in making political benefits of all this issues. So I studied overall Konkan Railway timetable & recommended all these things. If you implement these entire things at the earliest, all this issues will settle down very easily.

One Mumbai CST (21:00) – Sawantwadi Road (8:30) & Sawantwadi (20:00) to Mumbai CST (8:00) passenger train is now definitely very essential with Konkankanya Express. And there is also big demand from last many years for direct train from Bandra Terminus to Konkan region. If, to start a train from Bandra Terminus is not possible the same train can be started from Vasai Road (22:30) to Madgaon (8:00) & Madgaon (20:00) to Vasai Road (5:00). This train must halt at Kopar station on both side journey. This train can be halt twice at Kopar, due to short length of Platform. This train can be rested at Virar in day time, where Virar – Surat train is rested in night. But, this train must be a superfast. Because then only this train can reach within less time.

I hope new trains will get started on or before GANESHA festival. And other changes can be effective very soon.

This is for your information & further necessary action.

Thanks



Mangesh Vaidya
Mob. [protected]
Email [protected]@yahoo.com

I was travelling from Udupi to Mumbai(LTT) on October 27th in Matsyagnadha express , 3AC compartment with my family. I was shocked to see cockroaches moving around the compartment. The creatures were moving all around the compartment and it was difficult to sit. While eating food the cockroaches were moving around the seats making it a very bad experience. While sleeping at night it was very frightening as 2-3 times I had cockroaches moving near my feet. I had to wrap my children in blankets and also put cotton in their ears.

It seems that Konkan Railway do not clean the coaches and are not really bothered about passenger comfort.

Hi,
This is regarding the 2051/2052 Jan Shatabdi Express. I see that there is a change in the time schedules for this train. As per the current time table, the train is now expected to arrive at Madgaon at 14:10 hrs. The train is supposed to depart Thivim station at 13:04 hrs.
This is in sharp contrast to the time-table of say 2 years ago, when the train was supposed to arrive at Madgaon at 13:30 hrs. I find it strange as the train is supposed to leave Thivim at 13:04 and arrive at Madgaon at 14:10. Does it take so much time to reach Madgaon (More than an hour for a 9-coach train)?
The railways claims that throughout India, trains have been speeded up. But as the case of the 2051/2052 train, the opposite seems to have happened. The railways was able to manage the tight schedule of the Jan Shatabdi till a couple of years ago, but now they are unable to do so and have actually made it a show train