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Krdditbee — repayment

I have taken loan of 3146rs and the repayment date for loan is 7th Oct ... Am ready to pay the amount but Iwhen I open the app It is showing as "Sorry we couldn't not approve your profile at this time re-apply after 6 months" so please suggest me what to do I'm not ready to pay the late amount because I have dropped a mail to support team but no response
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    Krdditbee
    Hyderabad
    Andhra Pradesh
    India
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