LLOYD Complaints & Reviews

mera dwara ek ac lloyd AC company se karida gaya tha jo lagne ke sath hi kharab ho gaya tha. tab se aaj tak main company ko har mahine complain kar raha hu.kai baar wriiten notice bhi bhej chuka hu par aaj tak 2-3 saal me mera AC na to chalu hua. bus mujhe yahi kahte hai ki naya AC de denge aur ye bolte bolte 1 saal aur nikal diya gaya. phir se naya season chalu ho gaya but abhi tak naya AC nahi de rahe hai.

Very worst customer care service. We are trying to reach your customer care... but all your customer care executives are busy at all the times... and there comes a useless message that "our company is very good, getting so so awards"...who is giving you those awards God knows... When tried to register a complaint on website... it took all the details and a message is coming mentioning " your complaint is registered" but there is no reference number...If i have to track the complaint ... there is no way... In this way, company can escape any time... Why have you opened a company like this... where you dont want to provide any post sale service.. but dont worry dear...i will post this message to each and every blog...until my AC gets repaired... Anand [protected]

I had filed a complaint with the company regarding my split AC with reference No. LEEL[protected] on 28/03/2015. The technician arrived and advised that cooling gas would have to be filled and the outdoor unit would have to be taken to the workshop for servicing etc. We agreed and after some days the machine was reinstalled in another room for which I had to pay extra in addition to the service charges. Ever since the cooling has not been proper. As summers have finally set in we are finding it extremely difficult to put up without an AC and why should we having bought one ? We had intimated regarding the non/improper cooling to the authorised service agent but each time the technician arrived he tried to satisfy us with false purports. The problem is where it was i.e. there is no cooling. If this is what the KKG is what would be the Dukhon ki guarantee of the company. It is firmly believed that the replacement guarantee of the compressor is expiring on the 25th of this month and the company is delaying repair action to avoid its replacement. Kindly help in the matter.

This is Ashok from Hyderabad, Telangana #[protected]. I am using a Split AC of LLOYD purchased on 14/05/2014 from M/s Santosh Electronics and from the month of Octomber 2014 i am facing problems in the same. After repeated complaints and calls the Technician from the company come and say 1) Gas Leakage has happened (Charged Rs. 1, 500/-) 2) Gas Wall has spoiled hence all gas leaked (Charged Rs. 2, 200/-) 3) Moosi River effect hence Coil Damaged (Charged Rs. 500/-) 4) Now the Latest one is Condenser coil has been damaged we need to change it. (Complain No LEEL[protected] I have used a Samsung Split AC for the last 12 years and at the same place without any problems and had to change the unit only for upgrade the model nothing else. My complaint stands unattended from 05th of March 2015 and both (Indoor & Outdoor Units) of the same have been taken by this people and from then this people are telling tomorrow any how we will complete the task but i am unable to understand when will his Tomorrow come. I think this people are only trying to kill the time so that Warranty gets expired and i am again paying for my mistake which i did taking this GOOD FOR NOTHING WASTE AC's which only cheat their customers and have hopeless and idiotic technicians of Zero Knowledge. The worst part is that the Service Manager Mr. Kiran of Sri Mani Enterprises is least bothered and talks as if he is the Prime Owner of LLOYD and talks very rudely.

Refer to subject, faulty ac installed at my new shop. many time informed to agrawal show room baran but no response. pls help & suggect what i do... My Add. is : club fox show room pilli khothi hospital road baran distt. baran rajasthan mobil no. [protected]

Hi, I would like to thank for prompt service and hence its not attended so far and really appreciating the way directly or indirectly trapping the customer to have AMC with you else please ready for the problem... Anyway, Thanks for your attention. on 20-Mar-15 I have received 2 calls and summary are as 1. [protected] at 12.59 ended in 11 mins - Completely unprofessional and non-ethical behaviour and way of talking mostly with Haryanwi accent. Even he was not knowing the call details and continuously arguing and trying to proof that I am having incorrect call ID details. I asked so many times to share his mail id so that I'll forward but did not. 2. [protected] at 12.15 ended in 10.35 mins _ Mainly this call was to convince me that since I do not have AMC, that's why you are facing the problem. After above, even I got the call from Accurate engineering to fill the gas and the meeting was concluded to be done on last saturday(21-Mar-15) but he did not turn up. Now I would like to share few feelings / conclusion with you are as for Lloyd... ----Cold response from your side, probably is indicating that nothing is going to happen. And its upto the customer whatever wants to do, should be done. ----Cheapest way of your company to extort money from customers ?? ----Is Lloyd a Multinational company or just general store?? ----Need to justify the slogan from khusio ki guarantee or tension ki gaurantee?? For Vijay Sales...They do not worry about the customer's retention, simply trap the customer and squeeze it as Llyod is doing...rest go to hell.

We bought LED tv from YBM (dealer) through Snapdeal. Product has warranty of 12 months. Now TV is not working & I have submitted my complaint to Liyod (LEEL[protected]). Service center person came at our home and told that we will not provide warranty as you bought from snapdeal. I told them to give me in writing so i can take up same matter to snapdeal. But they are not providing in writing neither warranty. I have esclated to all level (emailed them). They are not picking my phone & they have removed all complaint details from website.

i bought lloyds aircondition, after two months electronic board is damaged inside the aircondition, i call customercare of lloyds, the told me we will repair soon, after one week they come to my home we will purchase parts and will assemble soon maximum one week, we called every week they told me next week will come, parts not reached here, after 7 months he come to fix the parts after the complaint for kochi, mumbai, trivandrum, very poor company,

Respected Sir/Madam, LLYOD LED TV : L24ND purchased in 18/03/2014 (before 8 months), now half screen of picture not visible/ dark some vertical & horizontal lines appear in screen and bottom half screen dark. Undersigned already three time complaint booked with LLOYD Company but till today not resolved / short out said problem. please resolve said problem Thanks Lakhan Singh Pal K.V. Suratgarh Cantt. Suratgarh Sri Ganganagar (Raj.) -335804

I purchase a Lloyd LED 24" TV on June 2011. The TV was working fine till last month. It was not powering up and I put service request in Lloyd. The service was carried out and power board was replaced at 2200 Rs. Even after its been replaced the complaint persisted and I had to raise a complaint again. The service team informed me that they have discontinued this model and the service parts for this product is not available. Instead, they will calculate the depreciation value of the TV and I can buy a new one. The depreciation is calculated 20% per year. For 3 years they calculated 60% depreciation!! I have to buy a new TV from them at the MRP value. They are refusing even to consider an DEALER PRICE. Even if i buy a new TV, after 3 years if it went wrong, they will picture's the same story and will ask me to buy another Lloyd TV. This is a truly unfair sales business I have ever heard. The short production of service parts is not Customers fault. Company must understand that a customer must receive continuous support from the them or we will simply refuse to opt it and will go for other brands. There are many pioneers out there in the market. I raised my complaint against Lloyd to fair treat their customers and to warn about products from such companies who opt to buy from them.

I bought 1.0 ton split AC (L13A5P) from Vijay Sales, Indirapuram Ghaziabad which was installed on 8-Jul-2013. The cooling from the very beginning was not good but it was manageable as we moved towards the winter season. Starting March 14, this issue became quite prominent but could not be diagnosed by the Service engineers. In July'14, I shifted to a new house and got the AC shifted from Llyods engineers. Service engineer noticed the same issue (poor cooling) and diagnosed that the outdoor fan motor has gone bad and it has to be replaced. For many weeks now, I have yet to receive the part and unable to use the AC. The worst part is that there is no intimation of the progress on my call and calls are closed without checking. I am give nos of Service managers of Ghaziabad and Noida but none of these are answering the calls. This part is also not available in the open market. So I am badly stuck and suffering in the heat. I strongly recommend not to buy a Llyods AC ever not because of poor service but also because of poor product quality as the AC has troubled me from the very beginning.

We have bought a lloyd split AC for our Office and made a complaint for water leakage for at least 7 times and most of the times after long wait the engg visit to attend the problem. After opening the whole AC again and again other faults started coming like blower not working or swing not working which made our summer he'll. now the AC is in the position to throw. Now after shouting on customer care executive they have given there service manager number his name is. Shiva Goswami who never picks a call which is the most horrible thing.

Purchased split ac on 7th april 2014 .Used ac hardly for a month and compressor failed .Filed a complained leel[protected] on 12th july14. Still no action is taken and we r yet waiting for replacement of compressor.

Llyod should change the slogan from khusio ki guarantee to tension ki gaurantee.

Mohd. Anees, jodhpur
[protected]

I have registered complaint (complaint id[protected] with LLoyd customer service on date 10th May 2014, as my LLoyd TV was not showing any picture. Upon which LLyod technician called up on mobile and said your board has gone and need to be replaced without visiting site. He did this analysis based on his experience. For fist 15 days nothing happened as they were saying we are waiting for board as it is not available. Then they started saying company has stopped supporting old models so board will not be available. They gave us option to go for higher model by paying some more money. To which I am not ready as I have already saw their customer service. Today(6 July 2014) after almost 2 months LLyod technician came after so much follow up. He came with board whose metal parts were rusted. Upon inquiring where warranty card for this part he said he will provide receipt which will act as warranty card. That bill was printed one without bill no. What kind of service is this, first you keep waiting customer for 2 months after which you are giving rusted part with warranty on printed bill that too was not from Lloyd but some local agency. That part ealrier have cost me 3500 and now again i have to pay same amout Please help me to resolve this issue.

On 31st May 2014, I lodged a request with lloyd at no. [protected] vide comp. no.[protected] and same day a company technician, Mr Rajesh reported at my residence. He told me that there was leakage of gas and requires filling of gas. I agreed and then he told me that Rs. 3000/- will be my charges. He did the required and at the time of payment, when I requested for receipt, he told me that he forgot the receipt book and he assured me that by tomorrow 11 AM, he will be forwarding that receipt on my mail address for which I agreed being a company rep but that never happened.Then I again approached cust. care who transferred the call to Mr Abhinash Sharma( mob[protected], mr Munir Khan( [protected]), but in vain.Then on 07 Jun one Mr Rajan, another technician visited my AC who after checking told me that the GRILL temp shown was 20 degrees against 12/13 degrees and quantum of gas was too less.Since 31 May14 till date I have been requesting each and every body but nobody is picking my phones and my AC is lying in idle condition. 1. Pl.get my AC repaired as per standards laid down 2. The receipt of the amount be provided to me for my records and 3. The excess amount charged my be refunded to me. Sunit Chandra, Mob [protected] A-21, Overseas Aprtt, Sector-9, Rohini, Delhi-110085

Hi, I had purchased 2 lloyd Split ACs LS13A5SN and LS19A5SN from Sam Appliances & electronic Thane W on 28th April 2014. I had the problem of water leakage from Indoor unit of LS19A5SN through air flow part. For which i had raised complaint id LEEL[protected] on 3rd June 2014. Even after 1 day nobody called & attended the complaint, so i called the number of technician [protected] to whom my complaint was assigned, but he was not picking up the call. After that i got number of regional manager head number from call centre i.e sandeep sir [protected], he told me that it will be resolved that day 4th june. But it is now 5th june nobody is bothered to even call & address my complaint. I am frustrated by this kind of service from lloyd company. Kindly help in this case. Thanks, Abdul Hamid Agwan

Purchase one AC on 29/03/2014. After one week my AC not cooling, when I registered the complaint, they came repairing for 3 times again the same thing. They came and taken the product after few days they said parts not available . When part came that time only we can repair the product.So i am waiting for that. I spend Rs.20, 900 for this product. by AK Panicker [protected]

I have used LLoyed A/C, unfortunaly i shifted my house and the de-instllation was done by lloyed service person only, i called lloyed for re-instllation in the month of may-2013 and the service person came and installed the AC with new copper pipe and i was charged Rs. 1250 for installation & 750x3=2250 for the new pipe, but afte 3 days the AC was not cooling and when i returned from my overseas visit my family told me the AC was not coolin, i called lloyed custome care and the service enginer came and again charged me Rs. 900 for gas top-up and service charge of Rs.400, however the AC worked for About 15 days and the same issue has happend again, i am very fustrated with how lloyed treats there customes by taking money and not doing a good job, i pay for all the service charges but nothing happens, what should i do...i need my AC to work for what i have payed for please help.

Name. Jeffery
Location. Chennai.
Ph. [protected]
[protected]@live.com

To whom so ever it may concern,
Cheapest way of your company to extort money from customers. Is Lloyd a Multinational company or just general store.
This is to bring to your notice that we have purchased a split AC of 1.5 ton from show room of vijay sales located in Mira bhayander road on date 15/03/2010. While purchasing Your Company states that there is a 5 year warranty on compressor.
Fifteen days back our compressor was not functioning properly, due to which we had called up your customer care on date 08/07/2013 and received a complaint no. LEEL[protected] and informed them about the same and requested them for servicing for our AC. They have asked us for our invoice number which unfortunately we didn’t have as we have lost it during our house renovation. Your engineer had visited at our place he checked everything there was a default in compressor despite that he extorted money from us telling that “ aapke paas bill nai hai aur compressor thik se chal raha hai koi problem nahe hai appko paisa dena padega” whereas our fan stops working in between he charged Rs. 350 from us and didn’t gave us any service and gave bill of some another company named accurate engineering. He did fraud with us without providing any service. When we had called Lloyd how can a person of accurate come and loot us. We have asked for duplicate bill from Vijay sales they told that they have complete information in their system regarding the same but they have physical copy of past three years so they can’t issue us the duplicate bill. Even if we don’t have our bill they still have complete details in their system how can your company deny in providing service and your person extorts money in name of your company providing bill of another company. Is your system so worst that you don’t have data of past 3 years. We expect a reply from your end within 3 days or else we need to take necessary actions regarding your fraud company and fraud employee.

Rafik bhanwadia
[protected]/[protected].

sir i belong to sri ganganagar rajasthan i had purchased 8 nos. of a.c. i ton Lloyd on[protected]and[protected] now the free services which are given by the company to service centre are not entertain by the company authorised service centre that is toll free nos.[protected]which are provided on product. from last two months i am regular complaining on the toll free no but the irrespective way of talking of the company employees and non - response on the complaint till today i.e.[protected].
please control on this type of misbehavior and unresponsive on complaints which are genuine.