Medlife Complaints & Reviews

Address: 5th & 6th Floor, Vaswani Centropolis, Langford Road, Shanti Nagar, Bengaluru, Karnataka 560027

I had requested for return of medicines, They retuned my money in cash wallet. I did a transfer to Bank Account from cash wallet but still I haven't received the money in my account.
This is the transaction of Sept 2019, we have been following up with customer care every alternate day, every time I get different response.
as per their request we have even sent them my bank account statement as a proof of not receiving the refund amount. Medlife Customer service is below standard and not at all helpful.

Medlife customer support has been notified about the posted complaint.

Mar 15, 2021

Updated by padmapatel1961 Order ID: OR5875KUA-001A
Amount: RS 995.76

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I have placed an return request for the product and they transferred the cashback to my medlife cash wallet. Now I want to transfer it to bank but the eligible amount to transfer is showing zero. Its been 15 days whenever I call their customer service every time they gave different reasons or different time period for process but still no action taken. Customer service is horrible here. They do not have any responsibility. I want immediate action.

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I emailed them thrice to stop sending me promotional text messages.
But this company sends me around 5 SMS/day.
They send me autogenerated replies stating they will send my complaint to seniors, but they don't.
I'm a doctor, having a very busy schedule and this is very annoying to receive so many text messages everyday.

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A

anjan panigrahi

Mar 28, 2021

But that will never happen. I had contacted medlife to stop promotional sms through email, whatsapp and call since last 2months..and every time the same promise but it has become a never ending story.. it's so irritating..

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Address: PURANI BASTI MASHURHA WARD KATNI

Dear team

mene medlife se medicine order ki jiska order no- #or83590rb-006a hejiska total amount 502.42 he. Jo ki 01/02/2021 ko order pickup kiya gya he. But usme free ka mask dikhakar paid amout wala mask sath me bhej diya gya jiska amount 210.65 he. Jab muje medicine ka order pic hua tab pata chala. Jiska mene
complain karke return 02/02/2021 kar diya. Or medlife customer care me kai bar complaint bhi kiya but uska koi bhi solution nahi mila or refund bhi nahi aaya

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Address: H-207, Trident Galaxy, Kalinganagar

Hi,

I am getting a lot of call daily, which is irritating for me. Please help me to delete my account, on your site, there is no option to remove account.

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Medlife keeps sending SMS, in last 16-17 months I have complained about the same for more than 20 times. @medlifecare replied to my tweet and acknowledged that SMS services for my number is blocked but till today I am receiving SMS.
I want to take legal action against Medlife please guide what can be done?

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Address: Flat no 101, Savoy Apts, No 3 Coles Road, Fraser Town Bengaluru 560005

Customer Hemalatha Ramamurthy Ph [protected]

Requested on 18 02 21 for taking back of 24 K Bind satchets
On 24 02 21 got a SMS to say that they would arrange to take it
back on 19 02 21 Immediately phoned the company re this.Was
assured that this would be done in two or three days. So far no action
or message from the company. Whenever I phone, I am told that
I have wrongly phoned Medlife Express and I have to call Medlife.

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Hi my name Deepak. Maine ek order medlife ki site pr order dala 25-2-21 ko or uski payment amazon pay se kar di . Order id hai OR4759OKC-002A jo ki 2-march ko delivery hona tha . 3-3-21
Ko courier partner jb parcel dene aaya to ush pr COD mantion tha ush ne kaha ki “aapko payment karni padegi jb main usko payment or or dee id dekhai to wo bola ki aap medlife walo se baat karo or te bhi kaha ki inka roj ka kaam hai sabhi ke saath asha hi karte hai ... main ushi din complain ki to medlife walo ne apni galti maante hue 24-48 hours main parsal delivery ki baat boli jo ki aaj tk delivery nhi hua hai ...
Baat paseo ki nhi baat ye hai inke fraud ki kitne ashe log hai jo discount ke chakker main inke jaanse main fas jaate hai .

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Mar 15, 2021

Complaint marked as Resolved

Too bed experience with medlife after ling time they refund my anount

Medlife customer support has been notified about the posted complaint.

Mar 11, 2021

Updated by deepak651 There is not update till today 11/3/21..

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gjs123

Mar 17, 2021

I placed an order no. OR9911GT-010A on 10th March and made payment via netbanking on the same day. On 13th March (in the morning), I got a message stating that delivery and payment was due. Immediately, I called the Medlife's Customer Care and they assured me that they would resolve the issue.

The delivery person came in the afternoon and he didn't deliver the medicines as he hadn't received any update from Medlife.
Since then, I have been continuously calling Medlife. All I'm getting is assurance but even after three days, there has been no delivery/refund.

I have been ordering medicines from Medlife since the past 4 years and have never had any bad experiences but this time I am very disappointed by the service.

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F

fakhruddin hashmi846001

Apr 14, 2021

They are big time fraudsters. They are just surviving in India due weak judicial system. If they have done the same in other countries, their license would have been cancelled. Big time fraudsters, ###.

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I placed an order in medlife and my order number is OR9455RIC-001A.
Medicines were delivered on[protected].Payment was made via cash on delivery. One medicine was wrong so I requested for return and the return was picked up on[protected]. Till now I have not received the refund of Rs 598. The Medlife application shows that the amount has been refunded but I have not received it.
I tried calling Medlife customercare several times but no proper response. Its been almost 2 months now and medlife has not initiated the refund, its highly unprofessional and disappoiting.

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Address: Bengaluru

I have ordered medicine from medlife and paid online. My order ID is FL[protected]. But when the delivery executive came to deliver the order, he said i have to pay cash on delivery. Medlife is doing fraud, taking double charges for the medicine. I have not get my medicine. Medicine is a essential product. They're playing with patients life. I have called many times to customer service they said they have raised complain. It has been more than 48 hours they are not doing anything. They are not updating the delivery executive that the payment is already been done.

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I want to delete my medlife account permanently but there's no any option of deleting account in medlife page or app. I receive 5-10 promotional and ads text messages from medlife and it irritating.

Please do something needful as early aa possible.
I can give my mobile number where i get messages from medlife.

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Address: N9 / J1 / 43 - 3,

I had made an order against Order No : #OR9522QZA-002A on 22nd Feb.
On the same day I had made full payment against this Order.
Next morning I came to know that my order can not be fulfilled hence some items got cancelled directly and the refund amount Rs. ₹386.68 transferred on my account. This amount I already have credited in my account.

But due to non proper timing delivery rest order I had cancelled on 25th Feb (before order dispatch) which payment still not credited to my account Rs. 1157/-

please arrange my Order Cancellation payment.

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Nilesh Korgaonkar

from Khadki, Maharashtra

Mar 3, 2021

No Revert till this time from MedLife

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Nilesh Korgaonkar

from Khadki, Maharashtra

Mar 3, 2021

No Revert till this time from MedLife

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Medlife has not refunded the money on return of medicines in 2019, despite constant calls to their customer care number, the reply is finance department is not facilitating details as to what is the status, why should I leave my hard earned money with them

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They supplied wrong medicine and not picked in full. Even after 10 days some wrong medicine are lying with us. They are also not refunding for the partly medicine they have received

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I want to delete my medlife account permanently but there's no option of deleting account or button in medlife page or app. I receive 5-10 promotional and ads text messages from medlife and it is irritating a lot to me.

Please do something needful as early as possible.
I can give my mobile number... where i get messages from medlife.

Thank You.

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Address: New delhi

Annoyed by medlife miss calls and promotional massages, I regret using there service once

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Address: Bangalore

I ordered some medical products from this company once. Then the marketing spam started via SMS with upto 4 messages a day. They do not stop. I did send them email ([protected]@medlife.com) and Whatsapp[protected] message to stop this nonsense, but they just keep send.

The response is that they have passed on the information to the concerned team and it has been seven days now and no change. I keep getting the message over and over again.

Blocking the sender does not work because these are promos coming from changing sender.

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I am receiving atleast 10-12calls daily from medlife customer service asking me if I have any medicine order. Even after telling if I have order will call or do it online the calls persist.
Even though I have shared my concern to stop calling...and activate "Do Not Disturb" on my mobile number several times. They don't listen and keep disturbing and irritating me. Kindly stop this.

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I didn't receive medicine even I already paid for medicine through Gift card.
Customer care person didn't receive my call.
Very Frustrating

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For the order OR6393RZA-012A, i have ordered medicines on jan 9th 2021 in that order CTD 6.25 i have ordered 7 sheets for which i have received 4 sheets only, so i have placed return for the missing sheets, and the return was pickedup for 3 sheets and i suppose to receive 204 receive i have received only 136 rs only per sheet cost 68 rs, now complaint is that for 68 rs i have mailed and called and tried all the possibilities but no use, and the order OR0131AEC-003A on feb 2nd 2021 i have ordered medicines worth 283 it was cash on delivery, and returned the order and medicines were picked up, and i have given my bank account details also, still i have not received refund of 283 rs till now

Medlife Complaints & Reviews

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Medlife reviews & complaints page 8

Refund not Received since 2019

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Not able to transfer cash wallet to bank account

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Unwanted promotional SMS

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Product return but amount not return

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Looking to delete my account

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Mental harassment through SMS even after multiple complaints

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K Bind sachets

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Prepaid order but they are mentioned COD

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Not giving Refund

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Payment of medicine

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Want to delete my account permanently on medlife

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Payment Refund against Cancellation Order

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Meds returned in 2019, but no refund

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Supplying wrong medicines

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Medlife - I want to delete my account permanently

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Promotional miss calls and massages

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Marketing SMS Spam

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Continuous Calls at all time

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Didn't receive medicine even I already paid

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Refund for the OR6393RZA-012A& OR0131AEC-003A

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