Microsoft Complaints & Reviews

While removing sim, the pins got broken.Service center says new tray is needed but microsoft is not yet shipping to india.Its been 7 months and they have kept my phone for 2 months still yet to get the parts from microsoft to india.How can you not supply spares when you are selling products.Plz help.
While removing sim, the pins got broken.Service center says new tray is needed but microsoft is not yet shipping to india.Its been 7 months and they have kept my phone for 2 months still yet to get the parts from microsoft to india.How can you not supply spares when you are selling products.Plz help.

I am Pratik taken Microsoft Lumia 540 mobile from market and when I was taken this mobile then company says we will give 32 GB OneDrive storage when one year is completed then it was said that we give only 5 gb storage but I paid this money when taken mobile then he cheat with our.because I paid money, when I was calling to customer care then he said that no help I can do to resolve this issue he doesn't give any information regarding this issue.please help me .
Thank you

I bought a Microsoft 640xl mobile worth rs14790. Imei no. Is [protected]
Bill is Rs. 14790
Model. 640XL
It created some issues so I sent that phone to customer care. But now the customer care has lost my mobile and they are not giving back my mobile.. they lost the mobile. They sent 3-4 times the phone to Bangalore for repair. Here are the details of customer care number and jobsheet docent number.
Microsoft corporation complain no in customer care [protected].
Another new complain no. In customer care in b2x department . 017795.
Consumer doc no. 33865
Please solve this issue as this is not a small amount n due to them my phone is lost.

Dear sir-
My name is Sandeep chhabra i live in indore i purchased lumia 540 on 24/8/2015 from indore .after purchasing it worked ok for 1 month then i started facing problems like sometimes data was not working sometimes internet sharing was not working for that i went to service center and they checked the software and gave back to me this happend like many times. Then after 3 months more problems in mobile occurred like it started showing memory full, hanging issue whatts app not working and every day some new problems started coming then i took help from Microsoft help line they told me to go to service center but they were unable to solve the problem these happened 3 times then help line told me to submit my mobile to service center.
The phone was sent to Microsoft factory for reparing. But after receiving the mobile the next day same problem occurred than after discussing with back in team annu ji
i submitted my mobile again.
The phone was again sent to Microsoft factory for 2nd time. Then after few days i received a swap model form Microsoft it worked ok for 15 days then again same issue occurred like memory showing full, data not working and hanging issues then again i submitted my mobile to service center after discussing with chandan ji
Then again 3rd time mobile was sent to Microsoft for repair after few days i recived repaired mobile same problem occurred after 3 days of receiving then discussion went on from help line and back up team chandan ji was handling my case
Now i have submitted my mobile 4th time 08/09/2016 to service center and they have again sent my mobile to Microsoft factory.i requisted to back up team mr yatindra ji that i don’t want this mobile but they said that we have forwarded your case to regional team after This i called on regular basis to help line but they did not gave any answer and sent my device repaired to me i called help line and they transfeerd my phone to mr shiva and he did not listen and told me to take the repaired device
Now its 5th time after reciving mobile on 28/09/2016 the next day i faced same problem i have deposited my mobile to service center this has been going from last eight months and every 2nd or 3rd day either i am calling help line or going to service center
Now i cannot take it any more i don’t want this mobile i want refund .

Thanking you,
Sandeep Chhabra
Address- 53, Kanchan bagh Indore
Email Id- [protected]@gmail.com
Mobile no[protected]

Battery life is very poor.The first piece that i bought hanged within 2 days of purchase & got it replaced.The replaced piece is also in very bad shape.Each time I dial a number the display goes blank, i cannot disconnect a call. If somebody calls me the display does not show name or number for atleast 30-40 secs.I am unable to receive call or end call. I cannot see any notifications on display. To unlock the phone I have to press power button atleast 3-4 times. I got it serviced at ur centre just a month after buying and again same problem within 4 weeks of servicing. The intensity of the display also lowers on its own n i am umbale to see/read anything on the screen. This is the worst phone i have ever used. Kindly replace or give my money back.

Respected sir, why lumia mobile not popular in india? Nokia company spoiled their name... Because no quality mobiles are released all r having many issues, so that company loses everything.. Microsoft has bought tat company.. I don't know y u still using tat brand name like LUMIA, tat is the major mistakes u have done... u change tat name and release mobile in another, then see ur development.. Because many peoples believe in Microsoft they will give quality... Because am contact with many peoples ... All r telling about lumia ll be worst mobile because tat is NOKIA product... My suggestion ... Is u release new mobile with different name different styles and look beautiful, Indian peoples give first preference to outlook and quality... I hope u ll..

I have purchase microsoft lumia 540 at 13/07/2015 phone was running fine till may 2016.in june month my phone has hanging issue, so i submitted phone to saral sanchar nokia care bhagalpur, they said phone has some so we will send the phone to the company, after almost one month at 05/07/2016 i receive another phone inplace of my original phone and they said your phone has replaced by company and this phone is also good. Within 2 -3 day phone's touch has some issue so i again visted to nokia care they change some setting and told me now your phone is ok. During this 13/07/2015 has gone passed ie warrant time is over. But from 14/07/2016 my phone's touch is not working and nokia care is also not accepting the phone. I lodge complain to customer care (Complain no [protected] & [protected]). They are not giving any satisfied answer even almost 3 month passed. Now they are saying you will have to pay the money you will not get warranty.
You can see how the company is cheating a customer. Why they change my phone without any information to me? They have given me a phone which didn't last even a week.

I have purchased Nokia 230 dual sim phone on 18th august 2016 from Top 10 shop at Dahisar- east. the phone had display problem within 02 days i.e. on 20th august 2016. This was escalated to online mirosoft care through chat. the online agent from Microsoft advised me to get the phone replaced by the dealer- Top 10. I approached the dealer and he readily accepted the phone assuring to replace within a week's time. It is almost 03 weeks now and the dealer is not able to replace the phone. The reason is that Microsoft is not supplying the replacement piece.
I logged call to Microsoft and they simply shrug off their shoulders from this responsibility. the agent straightly told me that Microsoft has nothing to do with the warrantee replacement and it is dealer's responsibility.
This is straightaway cheating by Microsoft. At one end they are running from their responsibility and at other end they are not issuing the replacement.

real cheap is mirosoft. I need immediate replacement of the inferior quality product supplied by Microsoft.

Regards,
Samanvay

My Xbox kinect stopped working after 3 months of purchase. It has 1 year warranty and there is no service centre at my location so there I have ordered repair service on online site. It's been 3 months still I haven't received any information from them.I tried calling their customer care but they are responding very carelessly saying we aren't responsible for anything

I had purchased microsoft lumia 535 on[protected] and my phone has gone dead. It is not opening. When i went to microsoft service centre they said that my phone is out of warrant and i showed my bill to them and they are still saying that my phone is out of warranty and two times i went to microsoft service centre and my phone is in warranty and they are not repairing it. The name of the service centre is simran electronics which is situated in nehru nagar, agra-282002. Their phone number is[protected]. The phone imei numbers are as follows. Imei1-[protected] and imei2-[protected]. This mobile is brougt from balajee eletronics tundla-283204. Their contact details are [protected] and [protected]

To
consumer forum
On 19/07/2016, I got a message from nokia.[protected]@msn.com that my phone No. [protected] got a 2016 Nokia Award Splash promo worth Rs 2.6 Crores.
I contacted the above mail asking for full details. On 29/07/2016 I got a reply asking for my details with ID proof ( Attachment 1). As they received this information, I got a mail about the process of delivery of the award ( Attach 2).
On 3 aug, at 930AM, Diplomat Scott Richard, after reaching India at IGI – New Delhi, contacted me on my phone and instructed me as detailed in the letter. Also I was asked to pay a sum of Rs 21500/- towards registration and endorsement of parcel with Airport Authorities. As instructed by Diplomat Scott Richard, ( Attach 3) I paid the amount to the following address through my bank.
BANK NAME : STATE BANK OF INDIA
ACCOUNT NO; [protected]
A/C NAME : VIRENDRA
IFSC CODE ; SBIN0011474
PAN NO; AWYPN8826B

After that, Mr Scott deposited the DD of the prize money in Barclay’s Bank at New Delhi.( Attach 4)
and I was instructed to transfer the amount to my account.
During the process of transfer, I was asked to pay an amount of Rs 58700/- towards transfer charges, called COT CODE. (Attach 5)
As directed by Mr Scott and Barclay, s, (Attach 6) I paid the amount, on Aug 4, to the following address through my bank.
NAME OF BANK: ICICI BANK
ACCOUNT NAME: ROSLING GONMEI
ACCOUNT NO:[protected]
IFSC CODE: ICIC0001600
BRANCH: NEW DELHI

On Aug 5, I was provided a COT CODE and asked to transfer the amount ( Attach 7). During the process of transfer, I was blocked again asking for Tax CODE.
Mr Scott and Barclay, s asked me to pay an amount of Rs 2, 47, 700/- towards this TAX CODE.
Since I had insufficient funds and expressed my decision to surrender the prize money, Mr Scott arranged a sum of Rs 1, 00, 000/- from Nokia, through an MOU between Nokia and Barclay’s, as a support (Attach8) and asked me to pay only the balance of Rs 1, 47, 700/- for issue of TAX CODE.
The amount was supposed to be paid to the following account(s)(Attach 9)

NAME OF BANK: STATE BANK OF INDIA
ACCOUNT NAME: SURAJ
ACCOUNT NO: [protected]
IFSC CODE: SBIN0010079
PAN NO: BNPPK0896K
BRANCH: NEW DELHI
PAID: RS 73850 INR

NAME OF BANK: STATE BANK OF INDIA
ACCOUNT NAME: SATISH
ACCOUNT NO: [protected]
IFSC CODE: SBIN0016740
PAN: CODPK5996S
BRANCH: NEW DELHI
PAID: RS 73850 INR

Since I was left with no funds, I again surrendered the prize money and requested Mr Scott to arrange to return only the amount I have spent towards this exercise ie Rs 80, 200/-.
I understand that he has returned to London on Aug 12.
On 19th instant, I was contacted by one Mr Krishna Rao (Ph No+91 [protected]. ) saying that my money of Rs 80200/- would be returned to me if I pay an amount of Rs 26600/- by transfer to his account. I have rejected this proposal.
I do not know whether I am writing this letter to the right place. If not kindly transmit it to the concerned and also provide me the E Mail ID of the concerned people to take action on this matter.
Thanking you sir,
With regards
G S SREENATH Ph; [protected]
RETIRED SCIENTIST,
35/6, KEMPAPURA, YEMALUR POST,
BANGALORE- 560037,
KARNATAKA,
INDIA

NB:
Details of Diplomat Scott Richard
[protected]@gmail.com
Ph ;+91 [protected]
DIPLOMAT Scott Richard,
For: NOKIA MOBILE COMPANY. UK.
Tel: [protected]
Email: nokia.[protected]@msn.com
NOKIA MIROSOFT COMPANY UK. Copyright (c) 2016

Attachment 1

Re: FILL UP YOUR COMPLETE DETAILS
NOKIA MICROSOFT COMPANY
Jul 29 (7 days ago)


to me


Dear Beneficiary,
We congratulate you for emerging the lucky winner of this year 2016, Nokia Award Splash Promo. Worth 2CRORE 60LAKH. This award is conducted to promote our product and services. Since We are one of the leading phone product in the world.

Your number was randomly selected from our computer ballot system after getting numbers from India mobile number Data Base service providers. we congratulate you on behalf of the Nokia Company United Kingdom for emerging the winner of the promotion. And we wish to inform you that your awarded prize has been insured for safety reasons.

PLEASE FOR IMMEDIATE RELEASE AND DISPATCH OF YOUR WINNING PRIZE, KINDLY COMPLETE THE FORM BELOW AND SEND IT BACK TO US WITH YOUR ID PROOF AS SOON AS POSSIBLE TO RECEIVE YOUR PRIZE WITHIN 48 HOURS.

1. Full name:...
2. Contact/Home Address:...
3. Age:...
4. Re-confirm your winning Mobile Number:
5. Marital Status:...
6. Sex:...
7. Occupation:...
8. State:...
9. Country:...
10. Nationality:...
11.Means of identification e.g (International Passport, Drivers License, Pan Card, Student ID etc).

Please Be informed that as soon as We receive your duly completed filled details, your award will be dispatched immediately to your country. And We advise you to always check your email for update.

Thank and Congratulations. For any inquiry contact our London Office telephone number below.

PROMOTION MANAGER
DR. DESMOND HARRY
Tel: [protected]
NOKIA CO-OPERATIONS INC.
NOKIA COMPANY UK. Copyright (c) 2016.
PO Box 2 KINGDOM STREET, LONDON, United Kingdom.

Attachment 2

Re: DELIVERY UPDATE REGARDING YOUR WINNING PRIZE 2CROCRE 60LAKH‏ FROM NOKIA MICROSOFT MOBILE CORPORATION UK LONDON‏‏‎‏‏‏‏‏‎

NOKIA MICROSOFT COMPANY
Aug 2 (3 days ago)


to me


DEAR, G S SREENATH .

We receive your Details and wish to congratulate you once again on this note, for emerging the lucky winner of this year 2016, Nokia Microsoft Splash Promo. We felicitate with you and your family, especially for being a citizen of (INDIA). This promotion was organized to promote our products and services in the world.

(Payment Approval Form). We must say that you count yourself extremely lucky to have emerged as one of the winners. This MOBILE Draw is fully based on the Electronic Selection. Your Mobile Number was randomly selected from a database of over 100, 000.00 Mobile number Drawn from the World-Wide- Mobile Directory, from Australia, New Zea-land, America, India, Europe, electronically which made you the confirmed certified winner of (2CRORES 60LAKHS ) in our Mobile Award Draw Edition for 2016.

On behalf of the ''Nokia Corporation, United Kingdom'' The Screening Committee, National Advisory Board of Directors and Screening Committee of "UK's Overseas and National Advisory Remittance Claims Unit, has completed all verification and screening and You have been approved to received your cash prize of 2Crore 60Lakh through a diplomatic delivery by Mr. Scott Richard. Having considered all possible measures, your winning prize will be conveyed direct to your door step.

Please be inform that all UK's Overseas taxes has been paid by Nokia Corporation United Kingdom, And your Fund has been endorsed, certified and Approved by Home Ministry Of Finance of India, in-line with International Monetary Funds regulatory policy (IMF). Therefore, you will only be required to clear your local Stamping Duties obtain No-Objection Custom Clearance Receipt (NOCCR) from India Government. Download the attach Cargo/Parcel Release Order Form. Fill the require information, forward to New Delhi Custom department Email: [protected]@asia.com and send scan copy of your valid Id Proof to our Int'l Delivery Officer: Diplomat Scott Richard, Email: [protected]@gmail.com to enable him submit to Custom Clearance Department. . Below Mr Scott Richard B.A flight information,

DEPARTURE DATE: 02/08/2016 TIME: 09:00 PM (UK TIME)
ARRIVAL DATE: 03/08/2016 TIME: 09:30 AM (INDIA TIME)

The Winning Consignment Pack Above contains the following items.
1) A DEMAND DRAFT OF (2Crore 60Lakh).
2) MICROSOFT LAPTOP, T-SHIRTS, AND NOKIA LUMIA PHONE.
3) AFFIDAVIT OF CLAIMS ELIGIBILITY
4) OTHER COVERING DOCUMENTS.
5) FUNDS APPROVAL CERTIFICATE FROM HOME MINISTRY OF FINANCE & AUTHORITY UNITED KINGDOM (HMFAUK).

PLEASE CONFIRM YOUR NAME, HOME ADDRESS & MOBILE NUMBER BELOW.
RECEIVERS NAME: G S SREENATH
HOME ADDRESS: RETIRED SCIENTIST, 35/6, KEMPAPURA, YEMALUR POST,
BANGALORE- 560037 KARNATAKA,
COUNTRY: INDIA
WINNING MOBILE NUMBER: [protected]

***Delivery Address********Indra Gandhi International Airport, Terminal Three, New Delhi, India, Where he will carry out your registration with the custom, before he can proceed to your city. Our delegated diplomat SCOTT RICHARD from the British foreign affair will give you a call at the point of arrival at the airport. You are to make a payment of 21, 500 rs for the registration and endorsement of your PARCEL with the required Authorities at the airport. Note that the registration and endorsement of your PARCEL will facilitate the transfer of 2crore 60lakhs Cheque to your personal account.

Please do not hesitate to contact our London Office via telephone and email if the need arises. For security reasons, you are advised to keep your Parcel Tracking N0: AX00532404K very confidential to ensure precautionary measure and avoid double claiming and lost of fund.
Dr. Desmond harry
Dispatch Manager
Tel: +[protected]
NO 2 kingdom Street United Kingdom London


Attaachment 3

DIPLOMAT SCOTT RICHARD
Aug 3 (12 days ago)


to me


DEAR BENEFICIARY ( MR. G S SREENATH )

My Name is Diplomat Scott Richard, I receive your mail. i am a Delivery Agent assigned from the Nokia Microsoft Mobile Corporation United Kingdom. to deliver your winning prize 2CROCRE 60LAKH award to you. I wish to inform you that i have arrived in your Country(India), awaiting Delhi Custom Clearance here in IGI Airport New Delhi. However you are required to provide the following requirements to complete your fund delivery formalities.

make payment charges of Rs. 21500/- to the Indian Government as approved by India Revenue Board for verification and to obtain the no objection custom clearance Receipt. (NOCC) from India Home Ministry of Finance, Capt. (V.O.No 361/ev/2016). Therefore, i request you to do the needful as required to make sure nothing stop me from Transferring your winning fund into your personal account and Delivered your Gift item prize to your door step see account details below:

BANK NAME: STATE BANK OF INDIA
ACCOUNT NO: [protected]
A/C NAME: VIRENDRA
IFSC CODE: SBIN0011474
PAN NO: AWYPN8826B
BRANCH: NEW DELHI DELHI

NB:NB: I advice you to kindly follow my instructions as directed by the Nokia Mobile Corporation to make sure you receive your winning fund is transfer to your local bank account today. and please kindly keep your winning details very confidential, to avoid double claiming and lost of any kind. Herein is my contact mobile number [protected]
Best Regard and Congratulations!

DIPLOMAT Scott Richard,
For: NOKIA MOBILE COMPANY. UK.
Tel: [protected]
Email: nokia.[protected]@msn.com
NOKIA MIROSOFT COMPANY UK. Copyright (c) 2016

Attachment 4


Re: Barclay's Bank London. New Delhi Branch/Transfer Procedure‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‎
BARCLAY'S BANK PLC
Aug 3 (2 days ago)


to me


BARCLAY'S BANK PLC NEW DELHI
Email: barcalys.[protected]@mit.tc
The Director.Foreign Currency Transfer Dept.
Barclay's Bank Plc New Delhi.
OUR REF: BARCLAYS660/58/2016
DATE:.. 03/08/2016
ACKNOWLEDGMENT INFORMATION OF RECEIPT OF PAYMENT.

ATTN: MR. G S SREENATH
You are welcome to Barclay's Bank Plc New Delhi the payment Bank for your RS 2, 60, 000, 000. 00 FROM NOKIA COMPANY UNITED KINGDOM We are pleased to be at your service. We are Regulated and Stipulated by the Financial Service Authority (FSA), the financial institutions that govern all financial activities in ASIA, INDIA The Board of Barclay's Bank Plc New Delhi wishes to inform you that your online account have been activated with us, an account has been reserved for you and have been adequately credited with the sum of RS 2, 60, 000, 000. 00 as received by Barclay's Bank Plc New Delhi. deposited by Diplomat SCOTT RICHARD To view your Account's Statement, and transfer your winning prize online to your designated local bank account in your city. you are to click the link below and logging with your account Details Below.

Please clink on this link: https://goo.gl/FhM5eU

Username: 1060304
Password : [protected]@94
Token Number: 89084791


Once you are there in your Online Account Statement Page clink on MAKE YOUR ONLINE FUND TRANSFER IN YOUR ONLINE ACCOUNT STATEMENT ACCOUNT AND FILL UP YOUR BANK ACCOUNT DETAILS IN customer's account statement to make a transfer to your personal account in your State. Please note your funds in the account is a TRANSIT ACCOUNT and is only available for 7 working days, after which it expires and the funds will be returned to source. We respect your privacy and the confidentiality of your personal information, and we appreciate the opportunity to do business with you. Contact the undersigned to be privacy for further clarification. For any help and problems do not hesitate to contact us .

Thanks for choosing banking with us. Experience Peace...
Trasnfer Manager
Mrs Anita Sharma
Tel:[protected]

We look forward to serving you better.

Email: barcalys.[protected]@mit.tc
The Chief Financial Officer & Executive Director
Barclays Bank Plc New Delhi.
D G Kale
General Manager
Tel:[protected]
Transfer Service Department
Central Office
Barclays Bank Plc New Delhi.
New Delhi - 110019
Copyright © 2016 All rights reserved.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
The information contained in this e-mail may be confidential and/or legally privileged. It is intended only for the stated addressee(s) and access to it by any other person is unauthorized. If you are not an addressee, you must not disclose, copy, circulate or in any other way, use or rely on the information contained in this e-mail. Such unauthorized use may be unlawful.


Attachment 5

Re: Barclay's Bank London. New Delhi Branch/Cot Code Department‏‏‏‏‏‏‏‏‏‎

BARCLAY'S BANK PLC
Aug 3 (2 days ago)


to me


BARCLAY'S BANK PLC NEW DELHI
Email: barcalys.[protected]@mit.tc
The Director.Foreign Currency Transfer Dept.
Barclay's Bank Plc New Delhi.
OUR REF: BARCLAYS660/58/2016
DATE:.. 03/08/2016
ACKNOWLEDGMENT INFORMATION OF RECEIPT OF PAYMENT.

ATTN: MR. G S SREENATH
You are welcome to Barclay's Bank Plc United Kingdom. the payment bank for your

RS 2, 60, 000.000.00 INR
we are pleased to be at your service. we are regulated and stipulated by the Financial Service Authority (FSA), the financial institutions that govern all financial activities in in ASIA, INDIA.
Thanks for contacting this Barclay's Bank Plc New Delhi India. once again. we got your mail and the content was well noted in our bank regarding the stop in the transfer of your funds to your personal account via electronic swift transfer to your bank account.

The "COT CODE" is the service charges from this bank, for you to have the legal right to use our"Online Facilities", this is also in accordance to the
ASIA, INDIA.
Banking System regulation and policies laid down by the FSA (Financial Services Authority).

To obtain the " COT CODE" you have to effect payment of RS 58, 700.00 INR ( Fifty-eight thousand seven hundred rupees ) you are making this payment purchase COT CODE MATERIAL AND GENERATE YOUR COT COMPLETE YOUR ONLINE TRANSFER. and the details of the account were the COT CODE payment will be deposited will be send to you shortly after confirmation from your side.
so that the Barclay's bank plc can issue to you your " COT" CODE to complete your transfer into your bank account today within {10minut} after confirmation of payment.

These policies have been put in place to check previously experienced mishandling or misappropriation font-family: Book-man Old Style;font-size: 12.0px;color: rgb (255, 0, 0) ;font-family: Book-man Old Style;font-size: 12.0pt;n of funds, so we are obligated to act in line with these policies. This is to further explain to you that the " COT" charges is your sole responsibility.

Thanks for choosing banking with us. Experience Peace...
Contact Person: Mrs Anita Sharma tel:[protected]
COT CODE TRANSFER MANAGER


We look forward to serving you better.

Email: barcalys.[protected]@mit.tc
The Chief Financial Officer & Executive Director
Barclays Bank Plc New Delhi.
D G Kale
General Manager
Transfer Service Department
Central Office
Barclays Bank Plc New Delhi.
New Delhi - 110019
Copyright © 2016 All rights reserved.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
The information contained in this e-mail may be confidential and/or legally privileged. It is intended only for the stated addressee(s) and access to it by any other person is unauthorized. If you are not an addressee, you must not disclose, copy, circulate or in any other way, use or rely on the information contained in this e-mail. Such unauthorized use may be unlawfu


Attachment 6

Re: ICICI ACCOUNT DETAILS DEPOSIT DEPOSIT 58, 700RS COT CODE FEES

BARCLAY'S BANK PLC
Aug 4 (1 day ago)


to me


BARCLAY'S BANK PLC NEW DELHI
Email: barcalys.[protected]@mit.tc
The Director.Foreign Currency Transfer Dept.
Barclay's Bank Plc New Delhi.
OUR REF: BARCLAYS660/58/2016
DATE:.. 04/08/2016
ACKNOWLEDGMENT INFORMATION OF RECEIPT OF PAYMENT.

ATTN: MR. G S SREENATH
You are welcome to Barclay's Bank Plc United Kingdom. the payment bank for your


RS 2, 60, 000.000.00 INR
we are pleased to be at your service. we are regulated and stipulated by the Financial Service Authority (FSA), the financial institutions that govern all financial activities in in ASIA, INDIA.
Thanks for contacting this Barclay's Bank Plc New Delhi India. once again. we got your mail and the content was well noted

To obtain the " COT CODE" you have to effect payment of RS 58, 700.00 INR ( Fifty-eight thousand seven hundred rupees ) you are making this payment purchase COT CODE MATERIAL AND GENERATE YOUR COT COMPLETE YOUR ONLINE TRANSFER. SEE ACCOUNT DETAILS BELOW.

NAME OF BANK: ICICI BANK
ACCOUNT NAME: ROSLING GONMEI
ACCOUNT NO:[protected]
IFSC CODE: ICIC0001600
BRANCH: NEW DELHI

within {10minut} after confirmation of payment. COT CODE WILL BE ISSUED TO YOU complete your online Transfer today.


These policies have been put in place to check previously experienced mishandling or misappropriation font-family: Book-man Old Style;font-size: 12.0px;color: rgb (255, 0, 0) ;font-family: Book-man Old Style;font-size: 12.0pt;n of funds, so we are obligated to act in line with these policies. This is to further explain to you that the " COT" charges is your sole responsibility.

Thanks for choosing banking with us. Experience Peace...
Contact Person: Mrs Anita Sharma tel:[protected]
COT CODE TRANSFER MANAGER


We look forward to serving you better.

Email: barcalys.[protected]@mit.tc
The Chief Financial Officer & Executive Director
Barclays Bank Plc New Delhi.
D G Kale
General Manager
Transfer Service Department
Central Office
Barclays Bank Plc New Delhi.
New Delhi - 110019
Copyright © 2016 All rights reserved.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
The information contained in this e-mail may be confidential and/or legally privileged. It is intended only for the stated addressee(s) and access to it by any other person is unauthorized. If you are not an addressee, you must not disclose, copy, circulate or in any other way, use or rely on the information contained in this e-mail. Such unauthorized use may be unlawfu


Attachment 7


BARCLAY'S BANK PLC NEW DELHI
Email: barcalys.[protected]@mit.tc
The Director.Foreign Currency Transfer Dept.
Barclay's Bank Plc New Delhi.
OUR REF: BARCLAYS660/58/2016
DATE:.. 05/08/2016
ACKNOWLEDGMENT INFORMATION OF RECEIPT OF PAYMENT.

ATTN: MR. G S SREENATH
You are welcome to Barclay's Bank Plc United Kingdom. the payment bank for your


RS 2, 60, 000.000.00 INR
we are pleased to be at your service. we are regulated and stipulated by the Financial Service Authority (FSA), the financial institutions that govern all financial activities in in ASIA, INDIA.
Thanks for contacting this Barclay's Bank Plc New Delhi India. once again. we got your mail and the content was well noted in our bank regarding the stop in the transfer of your funds to your personal account via electronic swift transfer to your bank account.

BARCLAY'S BANK COT CODE DEPARTMENT wish inform you that your COT CODE: CT84791 have been generated prior to the Confirmation of your cot code complete payment.
Click the link:

https://ce389610c69f7fee64cc4c6b78ea7538e9fad437.googledrive.com/host/0Bwg3he3NY...⇄
and Insert your

COT CODE NO: CT84791 Complete your online transfer of

2, 60, 000.000.00 INR
in your Designated Bank Account in your State.

These policies have been put in place to check previously experienced mishandling or misappropriation font-family: Book-man Old Style;font-size: 12.0px;color: rgb (255, 0, 0) ;font-family: Book-man Old Style;font-size: 12.0pt;n of funds, so we are obligated to act in line with these policies. This is to further explain to you that the " COT" charges is your sole responsibility.

Thanks for choosing banking with us. Experience Peace...
Contact Person: Mrs Anita Sharma tel:[protected]
COT CODE TRANSFER MANAGER

We look forward to serving you better.

Email: barcalys.[protected]@mit.tc
The Chief Financial Officer & Executive Director
Barclays Bank Plc New Delhi.
D G Kale
General Manager
Transfer Service Department
Central Office
Barclays Bank Plc New Delhi.
New Delhi - 110019
Copyright © 2016 All rights reserved.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Attachment 8

Re: LETTER OF FUND TRANSFER MEMORANDUM AGREEMENT BETWEEN NOKIA MICROSOFT AND BARCLAY'S BANK‏‎
Inbox x

NOKIA MICROSOFT COMPANY
Aug 8 (7 days ago)


to me


LETTER OF FUND TRANSFER MEMORANDUM AGREEMENT
BETWEEN

(i) NOKIA MICROSOFT CORPORATION COMPANY
2 KINGDOM STREET,
W2 6BD LONDON,
United Kingdom.
AND


(ii) The Chief Financial Officer & Executive Director
Barclays Bank Plc New Delhi.
D. G. Kale
General Manager
Transfer Service Department
Central Office
Barclays Bank Plc New Delhi.
New Delhi - 110019, India.
TO
BENEFICIARY:

This agreement made on the 8th day of August 2016, in favor of MR G S SREENATH the beneficiary of 2crore 60lakh Nokia 2016 Microsoft Price Award. We write to express our concerns' regarding your fund transfer process demanding for Tax Code Fees RS 247, 700 INR from the payment Bank Barclay s Plc New Delhi Branch, and we are deeply sorry about the events that have taken place so far between you and the management concerned. And wish to inform you that we stand this medium to Send strong Financial support pay One Lakh (Rs.100, 000/-), send to Barclay's Bank New Delhi Branch Through Western Union Money Transfer. because Diplomat Scott Richard expressed all your problems to us and we know the challenges you have faced and we will show great character under these stressful situations.

The Board Of Directors Of Nokia Microsoft Corporations have contacted The Home Ministry of Finance and The Tax Department of India Barclay's Bank New Delhi India and all the Management Concerned and reached a Memorandum o[censored]nderstanding ( M O U ) Agreements to complete your fund transfer process into your personal bank account as earlier implemented and approved.

However, we acknowledge your problem and advised you to comply with the Income Tax Order and directives to make balance arrangement of One lakh forty seven thousand Seven Hundred rupees only (Rs.147, 700/-) payment as to complete your tax payment and We assure you we The Nokia Board of Finance UK London and Income Tax Department of Barclay's Bank Of London New Delhi Branch We constitute an understanding with Management concern to define their responsibilities and eliminate any other Bank Code duplication of activities to ensure efficient and effective transfer of your fund into your personal account.

Additionally, This is the last and final payment and we have issued a strict order to Barclay's Bank to release your fund immediately after you make this payment.

Nevertheless, a memorandum o[censored]nderstanding of this nature would not be unprecedented, and The Nokia Board of Finance UK London, and Barclay's Bank, have acknowledged these agreements. So we therefore encourage you to contact Diplomat Scott Richard for compliance and we applaud your efforts to do the needful as required to finalize your fund transfer process into your personal account.


SIGNED, SEALED AND DELIVERED:


Date: 08/08/2016

N.B. Where any legal jurisdiction, local practice or client requirement calls for proof of authority to execute this document, proof of such authority in the form of a certified copy of a resolution naming the person or persons in question as authorized to sign the Agreement for and on behalf of the Corporation or Partnership, should be attached.

Attachment 9

Re: STATE BANK OF INDIA ACCOUNT DETAILS CASH DEPOSIT 147, 700RS TAX CODE FEES
Inbox x

BARCLAY'S BANK PLC
Aug 10 (6 days ago)


to me


BARCLAY'S BANK PLC NEW DELHI
Email: barcalys.[protected]@mit.tc
The Director.Foreign Currency Transfer Dept.
Barclay's Bank Plc New Delhi.
OUR REF: BARCLAYS660/58/2016
DATE:.. 10/08/2016
ACKNOWLEDGMENT INFORMATION OF RECEIPT OF PAYMENT.

ATTN: MR. G S SREENATH
You are welcome to Barclay's Bank Plc United Kingdom. the payment bank for your

WINNING FUND.
we are pleased to be at your service. we are regulated and stipulated by the Financial Service Authority (FSA), the financial institutions that govern all financial activities in in ASIA, INDIA.
Thanks for contacting this Barclay's Bank Plc New Delhi India. once again. we got your mail and the content was well noted

To obtain the " TAX CODE" you have to effect payment of RS 147, 700.00 INR SEE ACCOUNT DETAILS BELOW MAKE CASH DEPOSIT OF RS 73, 8850 INR IN EACH ACCOUNT MAKE UP RS 147, 700.00 INR.

NAME OF BANK: STATE BANK OF INDIA
ACCOUNT NAME: SURAJ
ACCOUNT NO: [protected]
IFSC CODE: SBIN0010079
PAN NO: BNPPK0896K
BRANCH: NEW DELHI
PAID: RS 73850 INR

NAME OF BANK: STATE BANK OF INDIA
ACCOUNT NAME: SATISH
ACCOUNT NO: [protected]
IFSC CODE: SBIN0016740
PAN: CODPK5996S
BRANCH: NEW DELHI
PAID: RS 73850 INR

These policies have been put in place to check previously experienced mishandling or misappropriation font-family: Book-man Old Style;font-size: 12.0px;color: rgb (255, 0, 0) ;font-family: Book-man Old Style;font-size: 12.0pt;n of funds, so we are obligated to act in line with these policies. This is to further explain to you that the " TAX " charges is your sole responsibility.


Thanks for choosing banking with us. Experience Peace...
Contact Person: Mrs Anita Sharma tel:[protected]
COT CODE TRANSFER MANAGER


We look forward to serving you better.

Email: barcalys.[protected]@mit.tc
The Chief Financial Officer & Executive Director
Barclays Bank Plc New Delhi.
D G Kale
General Manager
Transfer Service Department
Central Office
Barclays Bank Plc New Delhi.
New Delhi - 110019
Copyright © 2016 All rights reserved.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
The information contained in this e-mail may be confidential and/or legally privileged. It is intended only for the stated addressee(s) and access to it by any other person is unauthorized. If you are not an addressee, you must not disclose, copy, circulate or in any other way, use or rely on the information contained in this e-mail. Such unauthorized use may be unlawfu

Sir,
I have purchased my Nokia Lumia 630 for an amount of 6700 /- (Six thousand Seven Hundred Rupees) through online shopping through Snap deal with Invoice No.SB6C50/15-16/7132, dated[protected] and got delivered on[protected]. I am using my phone with at most care and love. Unexpectedly my phone lost it's display. I have approached Nokia authorized service Center "Dr. Mobiles" located in my own Town in Nellore of Andhra Pradesh state on[protected] and explained the problem. They have taken my phone for repairing and told me that they will call me after the examining the phone. As I have not got any call from them, I approached their service center today[protected] and asked about the phone. For my shocking they have returned my phone saying that it could not be rectified because of the problem in the board.
For the middle class families like us, Rs.6700/- is not a small amount to purchase a phone every year. I could not understood the quality of the product for getting the problem in the board with in a span of 15 months. I am believing that I had received a bad product belonging to the company which caused a lot of disappointment. I am also considering it is the consumer loss which could be answered by the company. I would like to know whether there is a solution for me or not. I humbly informing you that I had no other way other than approaching suitable consumer forum for my losses. If you ask me I will provide you the Copy of receipt of your Nokia Service Centre who returned the phone by saying that there is board problem.
Thanking you,

with regards,
M.CHAKRA PANI
4-2-315, U.S.PET,
NELLORE 524002
AP

I have been sold a defective flagship product during its pre-launch in Dec'15. Product started having issues since feb'16 and when taken to service centre it was advised that the software should be updated. This done, phone never ceased to continue throwing problems. When it became intolerable it was again taken to service centre on 6th Aug'2016 and since then it is in your custody for replacement.

I requested for a stand by phone for the time this phone is replaced however to no avail. Made umpteen connects with your team to get an update but to no avail. Its been over 12 days now and this phone is not with me. In light of this I bought another phone from amazon to at least continue the connectivity with outer world. I have already spent 13k on the new phone and whilst this entire process is completed Microsoft is still not able to come back with replacement. I can share the invoices with you accordingly.

In current situation with the financial hit due to your defective product and sheer mental harassment of not even getting the response and solution to the issue; I hereby request you to either refund the monies that I have incurred due to the sub-standard product and the additional expenses I have made on the stand by arrangements OR replace the product and refund for the additional expenses I have made on the stand by phone; failing which I have to take this case legally.

mail chain for your reference: Complaint number [protected]

Mail dated: Aug 16, 2016
Dear team,

This is with reference to the defective pre launch Nokia phone that was sold via Amazon. I started facing issues with the device in feb'16 and when I approached the service center I was told it's a software update issue, I updated software but issue continued. Now when I revisited the center I was told there were issues with its battery and software. I didn't expect this to happen to a premium phone but with a thin line of sight of you serving better to your customers I surrendered this phone at your service Centre for its replacement. I also requested for a stand by phone to be able to at least be connected with the world. But you being Microsoft: no resolution to the issue do not bother about customer's plight.

I have made umpteen connects with your customer care but to no avail.

Please can I now request you to refund the price of this phone for me to be able to buy another one? It's been ten days and the defective phone is already in your custody. Can you please action on this request urgently?

job sheet no.[protected]/160806/009

Response from microsoft: Dated 17th Aug, 2016

Dear Sonal,

Thank you for emailing Microsoft Mobile Device Support.

This e-mail is in reference to the concern with your Lumia 950 XL. I regret for the inconvenience caused to you.

In response to your email, I would like to inform you that the case is already forwarded to the concerned department. We will surely update you ASAP.

Please note that Microsoft does not have he policy to provide refund/compensation.

Further, I acknowledge the information received from your side and have taken your valuable feedback.

For any assistance, please contact our support on (City Code[protected].

Time: 09:00 AM To 06:00 PM (IST).

Working Days: Monday to Sunday.

Or get online assistance, please visit http://www.microsoft.com/en-in/mobile/support/contact/.*

You can also go online on http://www.microsoft.com/en-in/mobile/support/contact/ * to find user guides, troubleshooting steps and other services like Apps support to help you use your Microsoft * product

Kind regards,
Microsoft Mobile Device Support

Mail on 17 Aug, 2016

Dear team,

First of all I am fed up of your statements on "we understand the situation" etc etc. You actually don't.

I have been an ardent Nokia customer and with that legacy somehow continued with Microsoft. And that has been the biggest mistake.

First you sell defective products on premium, give incorrect resolution to customers, take eternal time to connect and solve customer's problems and still call yourself a customer driven company? I have surrendered the phone to you and it's been ten days, requested for a stand by, but to no avail.

If you are unable to meet product quality and customer services why you shouldn't refund the money?

Please note ASAP is not a word that denotes a timeline and unfortunately you guys don't understand that.

I would request you to share the resolution latest by tomorrow else I will be forced to take this case to consumer forum for all the financial loss and mental discomfort I have been through due to your defective product and lame services.

Response from Microsoft on 18th Aug, 2016
Dear Sonal,

Thank you for emailing Microsoft Mobile Device Support.

This e-mail is in reference to the concern with your Lumia 950 XL. I regret for the inconvenience caused to you.

In response to your email, I would like to inform you that the case is forwarded to the relevant department. We will surely update you when there is any update available so please wait for the time being.

Further, I acknowledge the information received from your side and have taken your valuable feedback.

For any assistance, please contact our support on (City Code[protected].

Time: 09:00 AM To 06:00 PM (IST).

Working Days: Monday to Sunday.

Or get online assistance, please visit http://www.microsoft.com/en-in/mobile/support/contact/.*

You can also go online on http://www.microsoft.com/en-in/mobile/support/contact/ * to find user guides, troubleshooting steps and other services like Apps support to help you use your Microsoft * product

Kind regards,
Microsoft Mobile Device Support

Sir,
The staff/mechanic at galaxycare/patna are all reckless and rude to the customer. I have deposited there my nokia mobile model no. 305 on 06.08.2016 for mic problem and given the delivery date of 08.08.2016. After 2-3 failed interaction on phone they could manage to hand over my mobile only on 13.08.2016 with cash invoice no.[protected]/15/01683. Despite my correct particulars given in the set handing over memo the cash invoice generated contained wrong customer name and wrong pin code as entered in the earlier cash invoice which i replaced with the above one. Then i couldn't check out all the functions of my mobile phone and came back to my home where i see that memory card was missing. The staff at the service center didn't hand over the memory card at the time of taking up my mobile phone but when i asked about the missing memory card, they have thrashed me instead of searching for the memory card. The set handing over memo related to the above invoice no. Can be checked and truth can be found out.
I hope that the erring staff must be taken up properly so that the customer may not be harassed further.
May i expect any feedback in the above case to my email id : [protected]@gmail.com
Thanx.

I have submitted the phone in microsoft service centre 3 times and till now they are having the phone but they are unable to repair and not ready to replace either. I have submitted on 28/06/16, 18/7/16, /5/8/16 and as present. They are giving excuses. The care line of the company is also giving excuses. The issues in my phone:display flicker, hang, hang

Sir i purchased Nokia n 220, imei no- [protected] on 29-11-15 which was warranted for one year. the device was defective with manufacturing defect as it was not reading /writing memory card files as such the device was provided for service on the authorized service center that is MM ELECTRONICS[protected], SHOP NO- 116 FIRST FLOOR KALPANA PLAZA 24/147 BIRHANA ROAD KANPUR NEAR K.P.M HOSPITAL KANPUR UTTAR PRADESH EAST 208001.INDIA the care center wrongfully realized 400 rs on the pretext that a component is lacking the device is under warranty and no component has been narrated in his service job sheet rather they have narrated in job sheet the device to be out of warranty more over the care center has not provided computerized receipt for realizing 400 rs care center has provided a hand written cash receipt it seems that care centre is cheating the consumers without informing Microsoft the cash memo for purchase of the device cash receipt of care center and service job sheet is submitted with this complaint in scanned form .

Dear sir,
An authorized nokia care is not solving my issues from last 16 days.
The problem is regarding usb charging in my microsoft lumia 540.
They are not telling the actual date, when will i get my phone in proper condition.
16 days passed since i submitted my microsoft lumia 540 to them.
I'm facing many several problems without my personal phone.
So, i hope u will help me in getting out of this critical situation.

Costumer name :- suman kumar
Contact no. - [protected]
Model name :- lumia 540
Product code :- 059x1z0
Imei no. :- [protected]
Jobsheet no. :[protected]/160722/012
Date of submittin the phone :[protected]

Service center address :-
Galaxy care (Nokia care)
Ashraf plaza, budh marg
Beside ashok cinema hall, patna-1
Mobile no. - [protected]

I have extended my Nokia Phone warranty period but these details are not getting reflected when I visited one of the Nokia Care. They were asking me the charges to pay for the service. I have called Customer care many times and also mailed them all the details. Everytime I am getting response that we have escalated your case to backend department, but not getting any proper update. Now it has been more then 25 days and I am not getting any response from Microsoft team.

Please find the invoice of extending the warranty period till Jan, 2017 in attachment.

Dear team

I was submitted my nokia mobile at your ghatkoper (adtya telecom) service center on date 21.07.2016 still they not reslove the problem.

Today 02.08.2016 i spoken with the sevice person he told if your product is out warranty microsoft not provide parts like motherboard.

Jobsheet no :[protected]

I want the solution.

I have purchased nokia microsoft 230 black model on 25.01.2016.The speaker of the phone has stopped working on 30.07.2016.The customer care center is not considering the warranty period saying the damaged is caused due to liquid problem and charges Rs. 250/- to repair it.The loud speaker and other features is ok. As per warranty period, the mobile set should be replaced but it has been refused by the service center. The bill copy and ser