Mirraw Online Services Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.mirraw.com

I have ordered two products from Mirraw, One product received but not liked quality so returned that Back and 2nd product I havnt received yet, Its been more the a month now..have mailed them and called them up multiple times..but I still haven't got any response..and these people are not replying ..so plz help me to get back my refund...This is my worst experience regarding online shopping... I want my refund back...plz help!!...

Nov 11, 2016

Complaint marked as Resolved

Its has been resolved ... got my refund and remaining product too...

Verified Support

Nov 03, 2016

Mirraw Online Services Customer Care's response Hi Saumya

We apologize for the inconvenience caused to you.
As checked your refund is processed today and we have send the confirmation email
It will in your account within 3-4 days
If you have any query please email me on [protected]@mirraw.com
Appreciate your support

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Address: Surat, Gujarat, 395004

Website: Www.mirraw.com

I purchased one product from mirraw website and received on tuesday (25/10/2016) after opening the parcel i didn't find product good for me. Quality wise so poor, i returned the product today (26/10/2016) as given address. Know plz tell me from where i have to submit my bank account details as i pay through cash on delivery... I have called so many times to customer care but there is no response at all... Plz response as soon as possible... Contact me earliest...

Dec 6, 2016

Complaint marked as Resolved

Verified Support

Nov 03, 2016

Mirraw Online Services Customer Care's response Hi Sajda

We apologize for the inconvenience caused to you
We have updated the bank details with our refunds team and waiting for a vendor confirmation.
On receiving a confirmation from the vendor we will process refund for you and the refund amount will reflect in your account in 7-8 working days.
We will send you a refund acknowledgement once the refund is processed.
If you have any query please email on [protected]@mirraw.com
Appreciate your patience and kind support.

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Sajda khatoon

from Tamluk, West Bengal

Nov 11, 2016

Thnx Mirraw...I got my refund...easy to refund

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Address: none

On 22nd of august i had ordered 5 items. i received only 4 and was charged for shipping for all the 5 items. in september mirraw provided me with a coupon as refund. it was supposed to be used before 30 days. i'm still trying to use it till now but cannot. it costs much so i wanted my refund. moreover when im calling for the customer care they are taking too much time. since i have to make international calls it is costing me too much to call them each time. its my money and still i have to plead to get it back

Aug 10, 2017

Complaint marked as Resolved

Resolved. I was able to use my money

Oct 21, 2016

Updated by nishta gungah Hello. im roshni gungah from mauritius. on 14th of september 2016 i ordered a lehenga choli and a saree. the whole cost 73.05 dollars. i had received a receipt from paypal after the purchase. since the mirraw customer service had not completed the transaction i had cancelled the order shortly. i thought that my money would be refunded back. i had messaged mirraw mailed them all but unfortunately all my mails were ignored. the first time i'd purchased clothes on mirraw they were helping me with the purchase and replying to my mails. since i cancelled the order they are just ignoring all my mails. $73.05 is not a small amount. now i feel insecure to shop on mirraw. international calls are costly so i cannot call them each time to plead for my money. i guess mirraw does not value the money of customers and does not provide the best services

a summary of this

PayPal logo Sep 14, 2016 02:38:53 PDT
Transaction ID: 4WM07742HD027444X
Hello Gungah roshni,

You sent a payment of $73.05 USD to Mirraw Online Services Pvt Ltd
([protected]@mirraw.com)

It may take a few moments for this transaction to appear in your account.
Merchant
Mirraw Online Services Pvt Ltd
[protected]@mirraw.com
+91 [protected] Instructions to merchant
You haven't entered any instructions.
Shipping address - confirmed
Gungah roshni
Sohawon roadlower vale
the vale
none
Mauritius
Shipping details
The seller hasn’t provided any shipping details yet.
Description Unit price Qty Amount
blue banglori embroidered unstitched lehenga choli
Item# 1398711 $32.08 USD 1 $32.08 USD
Red and cream embroidered georgette saree with blouse
Item# 878784 $23.68 USD 1 $23.68 USD
Subtotal $55.76 USD
Shipping and handling $17.29 USD
Total $73.05 USD
Payment $73.05 USD
Charge will appear on your credit card statement as "PAYPAL *MIRRAW.COM"
Payment sent to [protected]@mirraw.com
From amount Rs2, 668.45 MUR
To amount $73.05 USD
Exchange rate: 1 Mauritian Rupee = 0.0273754 U.S. Dollars

Invoice ID: M[protected]

Verified Support

Oct 22, 2016

Mirraw Online Services Customer Care's response Hi Nishta

Thank you for writing to us.
It is very unfortunate to know that you faced such issue with us.
We apologize for the inconvenience caused to you.
I have send the return procedure on your registered email, please check and follow the same
If you have any query, please email the details on [protected]@mirraw.com
Appreciate your kind support.

Verified Support

Oct 22, 2016

Mirraw Online Services Customer Care's response Hi Nishta
Please ignore the above reply .
We apologize for the inconvenience caused to you.
please email the details on [protected]@mirraw.com
We will get the issue solved for you
Appreciate your kind support.

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Website: mirraw.com

I have placed an order on mirraw on Sept 27, 2016. I confirmed my measurements 2 days later. I have been checking my status and there is no change in the status. It says quality inspection passed. I have sent multiple emails on this but no response.
The original email gave me a delivery date of 17th October and I have not received any package.
This is a total irresponsible behavior.
I want to cancel my order.

Nov 19, 2016

Complaint marked as Resolved

Verified Support

Oct 18, 2016

Mirraw Online Services Customer Care's response Hi

It is very unfortunate to know that you faced such issue with us.
We apologize for the inconvenience caused to you.
Kindly email us your details on [protected]@mirraw.com so that we can get this issue resolved in a best possible way.
Appreciate your kind support.

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Address: Patna, Bihar, 800006

Website: mirraw

Hi I want 2 cancel my order No[protected] plz cncle

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Address: 560055

Hello,
This is regarding order No : M[protected]. I placed an order of 1 saree. As am out of india I will be not able to collect.i wanted to cancel the order. I tried customer care number, only plays some music and some bull voice. No one ever responses. Then i sent an cancellation request through consumer complaint .dint get response at all..asking to write more words to attract customer care which is ridiculous...Please have a look on this and resolve my issue with cancellation of order.

Oct 22, 2016

Complaint marked as Resolved

Thanks for the response...order is cancelled

Verified Support

Oct 22, 2016

Mirraw Online Services Customer Care's response Hi Vatsala

We apologize for the inconvenience caused to you
We have cancelled the order as per your request
If you have any query please email me on [protected]@mirraw.com
Appreciate your support

Oct 22, 2016

Updated by Vatsala H M Thank you

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Due to some reason i am unable to receiving my order, that's why i want to cancel the order. The order ID is M[protected].

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Website: Mirraw.com

First order:paid for custom stitching with clear instructions for lehenga. Blouse was not at all stitched as instructed and one of the sleeves was damaged and they tried to hand sew it to hide it.
Second order:item received different to as sown on website. Written several emails and made several calls for replacement but still not resolved. I can't wear these items.tried to return but no replies for my emails.
[protected]@yahoo.com

May 10, 2017

Complaint marked as Resolved

Verified Support

Oct 18, 2016

Mirraw Online Services Customer Care's response Hi Sivon

It is very unfortunate to know that you faced such issue with us.
We apologize for the inconvenience caused to you.
Kindly email us your details on [protected]@mirraw.com so that we can get this issue resolved in a best possible way.
Appreciate your kind support.

Nov 17, 2016

Updated by Shivon I am tired of emailing and calling Mirraw Sanjay...

Nov 26, 2016

Updated by Shivon Ok I have emailed to Sanjay, john lobo, Wilson Godimodi, jahnabi etc but no one success. Emailed Wilson godimodi several times and even spoke to him..he kept on dragging the issue and now he emailed me to say it's too late...these people are a bunch of liars, rip people off their money with very poor service...we should all boycott from Mirraw.

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Address: 600040

Website: www.mirraw.com

Team,

I ordered for 2 sarees but i received proforma invoice stating that quantity is 2 but inside the pack there is only one stock is available. Pls find the scan copy in the attached file. I paid fully for 2 quantity. Kindly help me on this.
I want to return that one saree also.

But i continously tried to reach customer care they are not responding properly.

+2 photos

May 20, 2017

Complaint marked as Resolved

Verified Support

Oct 18, 2016

Mirraw Online Services Customer Care's response Hi Priya

We apologize for the inconvenience caused to you
As checked we have created a new order for you with the order number M[protected]
Also we have shipped the product and shared the tracking details with you.
If you have any query please revert on [protected]@mirraw.com
Let me know if you have any query

Nov 12, 2016

Updated by Umapriya Its already 25 days over.
But yet to receive my amount of Rs.2300/-
Pathetic response. Its my money why should i beg?

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Address: Mumbai City, Maharashtra, 400001

Website: Mirraw.com

I ordered a product on 4th october with order id M[protected] which was supposed to be delivered by today.I havent recieved any delivery yet. I was given the DTDC courier details with tracking number A33586283. I tried tracking but it says order not found. I registered a complaint on 10th october regarding the order status and was given a ticket id 653093 and was told to be contacted by any of their representative by 48 hours and i dint recieved any. I tried calling them but evrytime they say customer executives are busy and cut the line. I want to register a compliant regarding mirraw for taking selling products which they dont deliver and forging the customers.

Nov 16, 2016

Complaint marked as Resolved

Verified Support

Oct 14, 2016

Mirraw Online Services Customer Care's response Hi Sonali

It is very unfortunate to know that you faced such issue with us.
We apologize for the inconvenience caused to you.
As checked due to some issue the product got delivered to our warehouse and hence it was not delivered, we have created a new order with order number M[protected] and it will be delivered to you in 4-5 days
If you have any query please revert on [protected]@mirraw.com
Appreciate your kind support.

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Address: Lucknow, Uttar Pradesh, 226007

Website: Mirraw.com

I had ordered a royal blue party wear gown... I get a wrong delivery.. So i want my money back. Plzzz accept my complain as soon as possible... Nd i want my get back money... This is my first and last order... After this i will order anything from your website.. Becoz u disappoint me... So request u to return my money as soon as possible.. Nd take ur order back.. Thanku

+1 photos

Nov 12, 2016

Complaint marked as Resolved

Mirraw Online Services customer support has been notified about the posted complaint.

Oct 12, 2016

Updated by Saurav chirania I had ordered a royal blue party wear gown...i get a wrong delivery..so i want my money back.plzzz accept my complain as soon as possible...nd I want my get back money...this is my first and last order...after this I will order anything from your website..becoz u disappoint me...so request u to return my money as soon as possible..nd take ur order back..thanku

Verified Support

Oct 12, 2016

Mirraw Online Services Customer Care's response Hi Saurav

It is very unfortunate to know that you faced such issue with us.
We apologize for the inconvenience caused to you.
Kindly help us with details of the order number on [protected]@mirraw.com so that we can get this issue resolved in a best possible way.
Appreciate your kind support.

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Address: Mumbai City, Maharashtra, 400001

Website: Mirraw.com

Hi i ordered 4 items from this company. They sent two which was totally different to what i ordered, and two items they cancelled and kept my money.

I spoke to this company was happy to return the useless items at my cost and requested that they return / refund my money. To date no such thing has happened. They are acting like the money belongs to them. If this company was a charity i wouldn’t even look at it, as it has a bunch of crooks operating it.

Companies like this gives indians a bad name. This company should be deregistered.

Help please.

252, lucky mansion, peri nariman st, fort
Mumbai
Mumbai city district
Maharashtra

Nov 15, 2016

Complaint marked as Resolved

Verified Support

Oct 12, 2016

Mirraw Online Services Customer Care's response Hi Sanjna

We apologize for the inconvenience caused to you
We are following up with miss Sandy to resolved the issue
We have asked miss Sandy to remove chargeback so that we can process refund but unfortunately it is not yet done.
Our executive miss yogita is has already shared her personal email
Please reply the same, so that we can resolve it
Appreciate your support

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Website: WWW.MIRRAW.COM

I placed an order one month back - order m[protected]. We still haven't received it. We have tried calling you many times - get automated response that you will call back. No one calls. I have sent multiple emails. Get automated response saying you will respond in 48 hours. No response for the past one month! And now i get another automated email from your team saying you are closing the case, and "hope i am satisfied with your service" really???!!! What do you think??? I sent a private message to you on fb, not wanting to parade your dirty laundry in public. You said you will send me the updated status, no response again. Honestly, no matter how lovely your products are, if this is how you treat your customers and their money, i just pity your other customers. Please return my money and i will make sure never to order from you ever again. Mirraw loyalists - good luck and hope you are treated better than i have!

Nov 19, 2016

Complaint marked as Resolved

Verified Support

Oct 12, 2016

Mirraw Online Services Customer Care's response Hi Sowmya

Hi Srimathi

I do understand your situation and sincerely apologize for the same .
We understand how you feel when you did not got any update for the order
I also called on the number given on order today and your mom has pick up the phone.
Normally Indian order directly goes to customer but unfortunately in your case it got delivered to our warehouse.
As you mentioned you want refund we can provide the same, if you want product we can provide that also.

As checked you have also given review on trustpilot .Request you to please delete it and we will solve it offline.
we assure you we will get the issue solved for you .
Once again we are sorry for the inconvenience caused to you

Please revert so that we can proceed according to that .

Appreciate your kind support.

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Neha Vishkar

from Mumbai, Maharashtra

Mar 6, 2018

I have an horrible experience with this Mirraw. Its been 3 months chasing for my money from them. I buyed 3 leggist from them after i received it, the quality of cloth was like 100-150rps cloth of footpath it was so cheap n smelly that i return it immediately to the Seller address by confirming on Call to the customer care. For all the 3 products the vendor was same so i return it by courier after that i receive the refund for my one leggist n chassing yet for 2 products. When i call them they hang up the call or the keep me on hold for long time by saying let us concern with our concerning team. Now in my hands i dnt hv my products nor my money Third class Customer Service don't know to talk professionally, Your employees need alot of training in quality of voice . I SERIOUSLY ADVICE U GUYZ DNT BUY ANYTHING FROM THEM THEY R USELESS. THEY WILL STEAL YOUR MONEY. BUY FROM OTHER REPUTATIONAL ONLINE SITE NOT FROM THESE ROBBERS.

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Address: Mumbai City, Maharashtra

I had ordered kurti online which was not as per the details mentioned while selling the product. So I returned the Kurti and on 23rd sept I was sent email that ur refund is processed and u shall get it within 30 days you will get the refund. I have not received the refund yet and they are not picking up my call.
My order no was M[protected].
I want the refund at the earliest

Nov 15, 2016

Complaint marked as Resolved

Verified Support

Oct 12, 2016

Mirraw Online Services Customer Care's response Hi

It is very unfortunate to know that you faced such issue with us.
We apologize for the inconvenience caused to you.
As checked refund was already processed on[protected] and below is the details for the same

Refund (Unique Transaction ID 46J49011C[protected]
See related 9SE92807UT8245819

Please email me on [protected]@mirraw.com if you have any query
Appreciate your kind support.

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Address: Thane, Maharashtra, 401303

Website: mirraw.com

Hi I have ordered 2 suits n saree my order number is M[protected]...I want to cancel one of three order that is M1267199. Please cancel it if not possible to cancel one of them cancel the whole order thanks alot my email id is vatsala.[protected]@gmail.com

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Website: m.mirraw.com/store/jewellery

Purchased few items, not happy, worse quality and feel cheated.
Have mailed customer service id, Received auto reply with ticket number but no further action. have made numerous attemps to call their numbers, line is always busy( i suspect the team isbusy planning a plot to rob people) and vendor's number is also always busy or switched off.. A complete fraud

Nov 7, 2016

Complaint marked as Resolved

Oct 01, 2016

Updated by Deepali2611 Worse shopping experience. Purchased few items. Poor quality and not worth a single penny. Have tried to contact vendor as well as customer service team via email and by making numerous calls. Received an automated response to my email however no action taken.

Calls are never answered, line is either busy ( suspect that the team is planning a plot to rob people by fooling them) or numbers switched off.

A complete fraud company.

Complaint Status
[Oct 01, 2016] CanburryJobs.com customer support has been notified about the posted complaint.

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Oct 03, 2016

Mirraw Online Services Customer Care's response Thank you for writing to us.
It is very unfortunate to know that you faced such issue with us.
We apologize for the inconvenience caused to you.
I have send the return procedure on your registered email, please check and follow the same
If you have any query, please email the details on [protected]@mirraw.com
Appreciate your kind support.

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Address: RG19 4PN

Hi i had ordered saree and they have sent me damaged one when i raise a complaint no one replies no compensation is given, my email id is [protected]@yahoo.com.
For a different order i have paid all postal charge and why should i pay the charge again.
I keep calling uk office but there is no response.
Feel cheated.
And would not recommed this site to anyone
Especially people from. Uk

Nov 5, 2016

Complaint marked as Resolved

Verified Support

Oct 03, 2016

Mirraw Online Services Customer Care's response Hi Marina

It is very unfortunate to know that you faced such issue with us.
We apologize for the inconvenience caused to you.
Kindly email us your order number on [protected]@mirraw.com so that we can get this issue resolved in a best possible way.
Appreciate your kind support.

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Address: New Delhi, Delhi, 110006

Website: Mirraw website

I purchased one product from mirraw website and received on sunday (25/09/2016). After opening the parcel i didn't find product good for me. Quality wise so poor. Now i want to return the product and want my money back rs. 1400/-. I have called so many times to customer care but there is no response at all. Pls response asap. Contact me earliest..

Nov 3, 2016

Complaint marked as Resolved

Verified Support

Sep 30, 2016

Mirraw Online Services Customer Care's response Hi Pooja

We apologize for the inconvenience caused to you
We have send the return process to your registered email address
Please follow the same and if you have any query please revert if you have any query
Appreciate your support

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Address: Mumbai City, Maharashtra, 400001

Website: www.mirraw.com/designers/dreamjwell/designs/stunning-beautiful-huge-temple-pendant-necklace-set-neck

Order # - m[protected]
Ticket id - 635868.
Dtdc tracking no - b31624086

First email sent to mirraw-
I had a bad experience today with this delivery man from dtdc, who was unwilling to deliver the package because he couldn't find the address and was not ready to ask anyone about it.
So overall the package is not delivered and sitting with dtdc.

Second email -
It's been 7 days since i have received your email and i haven't heard anything from you after that.
I'm still waiting for the product i have ordered. I got no response from either mirraw or your courier service dtdc.

Third email -
I have been following up for the product for long time however i have never received any response from you.

I tried your contact number [protected], but it was never answered, just promised by the automated system that i would receive a call from mirraw shortly. Even that never happened.

Now if you can't get the product delivered to me then i would like you to cancel the order and refund the amount to my bank account.

Oct 02, 2016

Updated by Kz$ Please provide an update.

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A

Abdel Lecheb

Oct 10, 2016

I juat want to say I am sorry for myself for dealing with Mirraw as I felt being cheated. I purchased some items and was happy to do so but when I got them, i got shocked as the quality is very poor and did not look exactly as what was displayed in the website. One pays money for buying rabish

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The item that is shown is the picture is different from the product we received. Even the color is different.

There was one saree not in stock after the order was placed. I got an email saying that they are providing me with coupon of the saree instead of refund. It's not my fault that the product is not available. I would like my money back asap. I have sent so many emails and all i get is someone will get back to you with 48 hrs and no one does. This is the worst customer service ever. When u phone there's no one to talk to.

Nov 7, 2016

Complaint marked as Resolved

Verified Support

Sep 29, 2016

Mirraw Online Services Customer Care's response Hi Angeline

We apologize for the inconvenience caused to you
It seems there was some confusion, as i understand that the blue dress was not delivered to you and we have given coupon for the same but you do not want coupon and want refund .
So we have deleted the coupon and processed the refund for you .
It will reflect in your account within 72 hours.
Let me know if you have any query

Mirraw Online Services Complaints & Reviews

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Mirraw Online Services reviews & complaints page 20

Not received product yet|asked to refund|no response|bad services

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Poor quality of a product

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Coupon cannot be used

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3 weeks since order placement

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Cancelling

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Unable to cancel order

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Order cancellation

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My order

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I ordered for 2 sarees paid cash for 2no's but i received one saree

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Order not delivered

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I'm complaining about wrong delivery

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Money

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Package not received. no response from mirraw

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Re: refund for return of product

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Cancel an order

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Pathetic customer service

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Poor damaged saree

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Product return

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Stunning beautiful huge temple pendant necklace set not delivered

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Sarees

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